MERCEDES-BENZ SPRINTER 2020 MY20 with no MMS Operator’s Manual

#
Stop, paying attention toroad and traf‐
fi cc onditions. #
Consul taqualified specialis tworks hop. *
NO
TERisk of damag etothechassis from
lo we redv ehicle le vel If electronic le
velc ontrol is malfunctionin gor
re adjusts while youa redriving, thev ehicle
le ve lm aybe lo wered. #
Paya ttention tother oad conditions and
ensur ether eiss ufficient ground clear‐
ance. #
Driv ecarefully. The le
veloft hevehicle depends on vehicle load
and thel oad distribution. Elect ronic le velc ontrol
adjusts thel evel of ther ear axle automaticall yon
ve hicles wit hanair-sprung rear axle .The vehicle
le ve list hereb yalway sm aintained at thed riving
le ve l,re ga rdless of vehicle load. Driving dynamics
re main unaf fected. The height dif fere nce
between thes ides of thev ehicle ma ybeupto
0.4 in (1 cm).
Electronic le velc ontrol is no tengine-dependent
and is onl yoperational when thei gnition is
switched on. The electronic le velc ontrol com‐
pressor worksa udibl y.
% If
th ec ompressor worksc ons tantly or starts
up se veraltimes per minute, elect ronic le vel
control is malfunctioning.
Depending on thev ehicle equipment, electronic
le ve lc ontrol switches between manual and auto‐
matic mode depending on either thev ehicle
speed or thep osition of thep arking brake.
If electronic le velc ontrol switches depending on
ve hicle speed, manual operation is automatically
activated when thev ehicle is stationar y.Yo um ay
ra ise or lo werthe vehicle le vel. If yous ubse‐
qu ently drivefastert han 6mph (1 0km/h), man‐
ual mode is automaticall ydeactivated and auto‐
matic mode sets thev ehicle le vel.
If elect ronic le velc ontrol switches depending on
th ep arking brak eposition ,manual mode is auto‐
maticall yactivated when thep arking brak eis
applied. Youm ayraise or lo werthe vehicle le vel
to load and unload. If your elease thep arking
brake, manual mode is automaticall ydeactivated
and automatic mode sets thed riving le vel.
When working on thev ehicle or changing a
wheel, youc an deactivat eelectronic le velc ontrol
(/ page129). If electronic le
velc ontrol is malfunctionin gorthe
ve hicle le velist oo high or tool ow ,ana udible sig‐
nal sounds.
The drivin gand steering characteristic softhe
ve hicle will be noticeably dif fere nt. Electronic
le ve lc ontrol adjusts thev ehicle le veltot he nor‐
mal le velass oon as possible. Continue driving
carefull yuntil thea udible signal stops. Onl ythen
is thev ehicle at normal le vel.
Au tomatic mode and electronic le velc ontrol
automaticall yswitc hona gain to restor et he vehi‐
cle le vel, depending on theo ption selected:
R when thep arking brak eisreleased
R from speeds of appr oximatel y6mph
(1 0k m/h)
If th ee lectronic le velc ontrol compressor thre at‐
ens to ov erheat, e.g. due torepeated raising or
lo we ring wi thin as hor tperiod, elect ronic le vel
control is deactivated. Youc an raise or lo werthe
ve hicle le vela ga in af tera pproxima tely
one minu te. Ra
ising and lo weringthev ehicle le vel Cer
tain special equipmen tenables other opera‐
tion options:
R Ambulance: raising thev ehicle le vela bo ve
th ed riving le vel(cen terp osition) is no tpossi‐
ble. Only thel owest position and thed riving
le ve lc an be set.
R Speed signal: in order tooperat eelectronic
le ve lc ontrol, thep arking brak emustn otbe
applied. Elect ronic le velc ontrol can be oper‐
ated manuall yupto6.2mp h(10 km/h) .If
th is speed is exceeded, driving le velw ill be
se ta utomaticall y.
R Cas term odule, 30 min: electronic le velc on‐
trol can be opera tedupto30m in after
switching of fthe ignition.
Using ther emo tecontrol
The remo tecontrol is loca tedinah older on the
B‑pilla ronthe driver's side. Remo vether emo te
control from theh older befor euse. Driving and parking
12 9

Electroni
cleve lcontrol starts automaticall yifthe
ignition is switched on. Operation is only possible
af te rt he parking brak ehas been applied.
Elect ronic le velc ontrol per form sas elf-chec kreg‐
ularly when it is activated and while in use. Indi‐
cator lamp 7onther emo tecontrol lights up for
about one second when yous wit ch on thei gni‐
tion.
Ther eisam alfunction if indicator lamp 7
beha vesint hefollowing ways:
R The indicator lam pdoes no tlight up when you
switc hont he ignition.
or
R The indicator lam pthen lights up again or
fl ashes.
In addition ,awarning tone is emitted from the
re mo tecontrol fora pproxima tely 30 seconds.
Th ef ault that has been de tected can be shown
using thei ndicator lamps (signaling of fault
codes). #
Park thev ehicle, leaving thei gnition switched
on. #
Appl ythe parking brake. #
Toraise or lo werthe vehicl elevel: press
and hold button 4or5 until thev ehicle
le ve lreaches ther equired height.
The indicator lam pinbutton 4or5 flashes
as lon gasthevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 4or5 lights up. #
Tolowe rautomatical ly:brie flyp ress but ton
5 .
Electroni cleve lcontrol automaticall ylow ers
th ev ehicle tothen extlow er position:
R From theh ighes tposition todriving le vel
R From driving le veltot he lo west position
The indicator lam pinbutton 5flashes as
lon gast hevehicle le velisb eing changed. When
thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 5lights up.
% By pressing button
4during them ovement,
th eo riginal position will be reset. #
Toraise automaticall y:briefly press button
4.
Elect ronic le velc ontrol automaticall yraises
th ev ehicle tothen exth igher position:
R From thel owest position todriving le vel
R From driving le veltot he highes tposition
The indicator lam pinbutton 4flashes as
lon gast hevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 4lights up.
% By pressing button
5during them ovement,
th eo riginal position will be reset. #
Toraise or lo werautomatical lyto driving
le ve l(center position): press and hold but‐
ton 6.
Electroni cleve lcontrol automaticall yraises or
lo we rsthev ehicle todriving le vel. #
Tosave thes etvehicl eleve l:se tthe
re qu ired vehicle le vel. #
Press and hold button 1or2 until youh ear
at one.
The vehicle le vels et has been sa vedonc orre‐
sponding button 1or2. #
Tocall up thes ave dvehicle le vel:briefly
press button 1or2.
Electronic le velc ontrol automaticall yraises or
lo we rsthev ehicle tothes ave ddriving le vel.
The indicator lam pinbutton 1or2 flashes
as lon gasthevehicle le velisb eing changed.
When thev ehicle le velh as been set, thei ndi‐
cator lam pinbutton 1or2 lights up.
% Service mode ma
yonlybea ctivated or deac‐
tivated at aqualified specialis tworks hop by
trained pe rsonnel. In service mode, thea ir
suspension sy stem is deactivated form ainte‐
nance or fault de tection. #
Toactivat eservic emode: press button 3.
Service mode is activ eand thei ndicator lamp
in button 3lights up continuousl y. #
Todeactivat eservic emode: press button
3.
Service mode is deactivated and thei ndicator
lam pinb utton 3goes out. 13 0
Driving and pa rking

#
Toswitc hona utomaticall y:driv eato ver
6.2 mph(10 km/h) or release thep arking
brake.
Elect ronic le velc ontrol controls thev ehicle
le ve la utomaticall y.
Using theb uttonint he control panel #
Park thev ehicle, leaving thei gnition switched
on. #
Appl ythe parking brake. #
Toraise or lo werthe vehicl elevel: press
and hold button 1or2 until thev ehicle
le ve lreaches ther equired height. #
Tolowe rautomatical ly:brie flyp ress the
lo we rsection of switch 2.
Electronic le velc ontrol automaticall ylow ers
th ev ehicle tothen extlowe rposition:
R From theh ighes tposition todriving le vel
R From driving le veltot he lo west position
% By pressing button
1during them ovement,
th eo riginal position will be reset. #
Toraise automaticall y:briefly press the
lo we rsection of switch 1.
Electronic le velc ontrol automaticall yraises
th ev ehicle tothen exth igher position:
R From thel owest position todriving le vel
R From driving le veltot he highes tposition
% By pressing button
2during them ovement,
th eo riginal position will be reset. #
Toswitc hona utomaticall y:driv eato ver
6.2 mph(10 km/h) or release thep arking
brake.
Elect ronic le velc ontrol controls thev ehicle
le ve la utomaticall y. Using
theb uttonint herear comp artment #
Park thev ehicle, leaving thei gnition switched
on. #
Appl ythe parking brake. #
Toraise or lo werthe vehicl elevel: press
and hold button 1or2 until thev ehicle
le ve lreaches ther equired height. #
Tolowe rautomatical ly:brie flyp ress the
lo we rsection of switch 2.
Electronic le velc ontrol automaticall ylow ers
th ev ehicle tothen extlowe rposition:
R From theh ighes tposition todriving le vel
R From driving le veltot he lo west position
% By pressing button
1during them ovement,
th eo riginal position will be reset. #
Toraise automaticall y:briefly press the
lo we rsection of switch 1.
Electronic le velc ontrol automaticall yraises
th ev ehicle tothen exth igher position:
R From thel owest position todriving le vel
R From driving le veltot he highes tposition
% By pressing button
2during them ovement,
th eo riginal position will be reset. #
Toswitc hona utomaticall y:driv eato ver
6.2 mph(10 km/h) or release thep arking
brake.
Elect ronic le velc ontrol controls thev ehicle
le ve la utomaticall y. Driving and pa
rking 131

Using electronic le
velc ontrol forc harging
with air in an emer gency *
NO
TEDama gedue topressur ebeing too
high If
th ep ressur eint he air suspension bello ws
is tooh igh, thec ompressed-air lines or thea ir
suspension bello wsmaybed amaged. #
Ensur eyou obser vethem aximum per‐
missible operating pressur eof900 kPa
(9 bar/130 psi). Onl
yfor vehicles wit hvalves fore lectronic le vel
control emergency charging. If electroni clevel
control is malfunctioning and thev ehicle is lean‐
ing, youc an raise or lo werthe vehicle bycon‐
necting an extern al compressed-air source toone
of thee mer gency valves (similar ly as withtire
va lve) .Ife lectronic le velc ontrol is no topera‐
tional, youc an driv eoncarefull ytothe nearest
qu alified specialis tworks hop and ha vethem al‐
function remedied. #
Apply thep arking brake. #
Vehicles with automatic transmission:
shif tthe transmission toposition 005D. #
Switc hoffthee ngine. #
Turn thev alvec ap of thec orresponding valve
(1 L=l eft,2R=r ight). #
Connec tthe extern al compressed-air source. #
Raise or lo werthe vehicle le velbyc harging or
re leasing compressed air until thed riving
le ve lh as been reached and thev ehicle is in a
horizontal position. While doing so, ensure
yo uo bse rvet he maximum permissible oper‐
ating pressur eof900 kP a(9bar/130 psi). #
Disconnec tthe extern al compressed-air
source. #
Tighten thev alvec ap on thev alve(1 L=
left, 2R=r ight). #
Driv eonc arefull ytothe neares tqualified
specialis tworks hop. 13 2
Driving and pa rking

Problems with
thee lectronic le velc ontrol Problem
Possible causes/consequences and 0050 0050Solutions
Yo uc anno traise or lo wer
th ev ehicle le velw hen
st ationar y. The compressor is in danger of
overheating. Af terr epeatedly raising and
lo we ring thev ehicle, electronic le velc ontrol (pla yprotection )isdeactiva‐
te d. #
Trytos etthev ehicle le velm anuall yagain af tera pproxima tely
one minute.
Electri cleve lcontrol has been deactivated due tounde rvoltage. The bat‐
te ry ma ynotbe charging.
Handlin gand ride comfor tmaysuf fer. #
Startt he engine. #
Consult aqualified specialis tworks hop as soon as possible. Re
fueling Re
fueling thev ehicle &
WARNING Risk offire or explosion from
fuel
Fu els ar ehighly flammable. #
Fire, open flames ,smokin gand creation
of spar ksmus tbea voided. #
Swit chofft he ignition and, if available,
th es tationar yheater ,befor eand while
re fueling thev ehicle. &
WARNING Risk of inju ryfrom fuels
Fu els ar epoisonous and hazardous to your
health. #
Do no tswa llowf uel or le titcomeinto
con tact wi thskin, eyes or clo thing. #
Do no tinhale fuel vapor. #
Keep children away from fuel. #
Keep door sand windo wsclosed du ring
th er efueling process.
If yo uoro ther people come int ocontact with
fuel, obser vethef ollowing: #
Immediatel yrins efueloffyo ur skin with
soap and water. #
If fuel comes int ocontact wit hyour
ey es, immediatel yrins ethem thor‐
oughly wit hclean water.Seek medical
attentio nimmediately. #
Ifyo us wallowf uel, seek medical atten‐
tio nimmediatel y.Do no tinduce vomit‐
ing. #
Chang eimmediately out of clo thing that
has com eintoc ontact wi thfuel. &
WARNING Risk offire and explosion due
to electros tatic charge
Electros tatic charge can crea tespar ksand
th ereb yignit efuel vapors. #
Befor eyou open thef uel filler cap or
ta ke hold of thep um pn ozzle, touc ht he
me tallic vehicle body.
This dischar gesa ny electros tatic charge
th at ma yhave built up. #
Do no tget intot he vehicle again during
th er efueling process.
Otherwise, electros tatic charge can
buil dupa gain. &
WARNING Risk offire from fuel mixture
Ve hicles wit hadiesel engine:
If yo um ix diese lfuel wit hgasoline ,the flash
poin toft he fuel mixtur eislowerthan that of
pur ediese lfuel.
While thee ngine is running ,component pa rts
in thee xhau stsystem ma yoverheat without
wa rning. #
Neverrefuel using gasoline. #
Neverm ixga soline wit hdiesel fuel. Driving and parking
13 3

*
NO
TEDo no tuse diese ltorefuel vehicles
wit hag asoline engine If
yo uh ave accidentally refueled wit hthe
wrong fuel:
R Do no tswit ch th eignition on. Otherwise
fuel can enter thee ngine.
Even small amounts of thew rong fuel
could result in damag etothe fuel sy stem
and thee ngine. The repair costs ar ehigh. #
Consult aqualified specialis tworks hop. #
Have thef uel tank and fue llin es drained
comple tely. *
NO
TEDo no tuse gasoline torefuel vehi‐
cles wit hadiesel engine If
yo uh ave accidentally refueled wit hthe
wrong fuel:
R Do no tswit ch th eignition on. Otherwise,
fuel can enter thef uel sy stem.
Even small amounts of thew rong fuel
could result in damag etothe fuel sy stem
and thee ngine. The repair costs ar ehigh. #
Consult aqualified specialis tworks hop. #
Have thef uel tank and fue llin es drained
comple tely. *
NO
TEDama getothef uel sy stem caused
by ove rfilled fuel tanks #
Only fill th ef uel tank unti lthe pump
nozzle switches off. *
NO
TEFuel ma yspray out when you
re mo vethef uel pum pnozzle #
Onlyfillthef uel tank unti lthe pump
nozzle switches off. *
NO
TEDama getopainted sur faces du eto
fuel #
Do no tspillany fuel on painted sur fa‐
ces. +
ENVI
RONMENTAL NOTEEnvironmental
damag eduetoimproper handlin goffuel If fuels ar
ehandled improperly ,the yp ose a
danger topersons and thee nvironment. #
Do no tallowf uels toruni ntot he sew‐
ag es ystem, thes urface wate rs,t he
ground waterorintot he ground. Re
quirements:
R The vehicle is unloc ked.
R The auxiliar yheating is deactivated.
R The ignition is switched off.
R The front left-hand door is open.
% Do no
tget back intot he vehicle during the
re fueling process. Otherwise, electros tatic
ch arge could buil dupagain.
Obser vethen otes on operating fluids
(/ page247). 1
Fuelfiller flap
2 Fuelfiller cap
% The fuel
filler flap is besid ethe front left-hand
door when vie wedint he direction of tr avel.
The position of thef uel filler cap 00D4is also
shown in theI nstrument Displa y.The ar row
on thef illing pum pspecifies thes ide of the
ve hicle. #
Open fuel filler flap 1. #
Turn fuel filler cap 2coun ter-clockwise and
re mo veit. #
Close all vehicle door stopreve nt fue lvapors
from entering thev ehicle interior. #
Comple tely slide thef iller nec kofthe pump
nozzle int othe tank ,h oo kinp lace and refuel. #
Fillthef uel tank only unti lthe pum pnozzle
switches off. 134
Driving and pa rking

#
Replace fuel filler cap 2and tur nitclock‐
wise.
Yo uw ill hear aclickw hen thef uel filler cap is
close dfully. #
Open thef ront left-hand door. #
Close fuel filler flap 1.
% Ve
hicles with adiese lengine and incor‐
re ct fueling pr otector agains trefueling
wit hgasoline: thef iller nec kisdesigned for
re fueling at diesel filling pumps forp assenger
ve hicles.
% Ve
hicles with adiese lengine without an
incor rect fueling pr otector: refueling pre‐
fe rred at diesel filling pumps forp assenger
ve hicles. Ho wever,yo uc an also refuel at a
diesel filling pum pfor truc ks.
% If
th ef uel tank ha sbeenr un comple tely dr y,
add at leas t1.3gal(5l)off uel. Problems wit
hthe fue land fuel tank Problem
Possible causes/consequences and 0050 0050Solutions
Fu el is leaking from the
ve hicle. The fuel line or
thef uel tank is de fective. #
Apply thep arking brake. #
Switc hoffthee ngine. #
Remo vethek eyfrom thei gnition loc k.
Or ,onv ehicles wit hKEYLESS‑GO: #
Open thed rive r's door.
The on-boar delectronics ar einposition 005A.This cor responds tothe
"k ey remo ved". #
Do no tres tart thee ngine under an ycircums tances. #
Consult aqualified specialis tworks hop.
The engine does not
st art. The fuel
tank ha sbeenr un comple tely dr y. #
Refuel thev ehicle wit hatleast1.3gal(5l)off uel. #
Swit chthei gnition on fora pproxima tely tens econds. #
Startt he engine continuously foram aximu moften seconds until it
ru ns smo othly.
If th ee ngine does no tstart: #
Switc hthe ignition on fora pproxima tely tens econds. #
Startt he engine continuously foram aximu moften seconds until it
ru ns smo othly.
If th ee ngine does no tstart afte rt hree attem pts: #
Consult aqualified specialis tworks hop. Driving and parking
13 5

DEF
Note
sonD EF
* NO
TEWhe nyou open theD EFtank,
small amounts of ammoni avapor may
escape. #
OnlyfilltheD EFtank in well-ventilated
areas. #
Do no tlet DE Fc om eintoc ontact wi th
skin, eyes or clo thes. #
Keep DEFa wayfromc hildren. *
NO
TEDo no tinges tDEF. If DEF is swallo
wed: #
Immediatel yrins eo utyour mout hthor‐
oughly. #
Drink plenty of water. #
Seek medica lattentio nimmediately. *
NO
TEDama gecaused byadditives in
DE Forbyd iluting DEF The DEFe
xhaustgasa ftertreatment sy stem
could be destr oyed bythef ollowing:
R Additives in DEF
R Dilutin gDEF #
Onlyuse DEFina ccordance wit hISO
222 41 . #
Do no tmix additives. #
Do no tdilut eD EF. *
NO
TEDama geand malfunctions caused
by impurities in DEF Impurities in DE
Fresult in thef ollowing:
R Higher emission values
R Damag etothe catalytic con verter
R Engine damage
R Malfunctions in theD EFexhaus tgas
af te rtre atment sy stem #
Avoid impurities in DEF. *
NO
TEDEF residue cr ystallizes af ter
some time. Remo veDEF residue. #
Immediatel yrins es urfaces that com ein
con tact wi thDEF when filling with
wate r. #
DEF can also be remo vedw ithad amp
clo thand col dwater. #
If DEF has alread ycrystallized, clean
using aspon geand col dwater. DE
Fisa liqu id urea solutio nused fore xhau stgas
af te rtre atment of diese lengines. In order fort he
ex haus tgas af tertre atment tofunction properly,
only use DEF in accordance wit hISO 222 41 .
DEF ha sthe following properties:
R non-t oxic
R colorless and odorless
R non-flammable
DE Fa vailability:
R youc an ha veDEF adde dbyfasts ervice at a
qu alified specialis tworks hop, e.g. an author‐
ized Mercedes-Benz Center.
R DEF is available at numerous gass tations via
DE Ffilling pumps.
R alternatively ,DEF isavailable at qualified spe‐
cialis tworks hops, e.g. an authorized
Mercedes-Benz Center ,and at numerous gas
st ations as aDEFrefill canis terorD EFrefill
bottle.
% DE
Ffreezes at atemperatur eofapprox‐
imatel y12.2 °F (-1 1°C).T he vehicle is equip‐
ped wit haDEF preheating sy stem at thef ac‐
to ry.T hism eans that winter operation is also
ensured fort emperatures belo w12.2 °F
(-1 1° C).Ify ou add DEF at temp eratures
belo w12.2 °F (-1 1°C),the DEF le velint he
instrument clus term aynotbed isplayedc or‐
re ctly .Ift he DEF is frozen, driv efor at least
20 minu tesa nd then par kthe vehicle fora
minimu mof30s econds, so that thel evel is
cor rectl yd ispla yed. In extreme winter condi‐
tions, thet ime needed todetect thet op-up
amount ma ybeconsiderably longer .Parkt he
ve hicle in awarmg arag etos peed up this
process.
% Ensur
ethe connection between ther efill con‐
ta iner and vehicle filler nec kdoes no tdrip. 13 6
Driving and pa rking

Callin
gupt he DEF le velg auge
On-board computer:
4 Service #
Select DEFand confirm.
The DEF le vela nd theD EFrang ea ppea r. Instrument Displa
ywithc olo rdisplay
1 DEF le vel Instrument Displa
ywithb lack and whit edis‐
play
1 DEFlevel
Re filling DEF
* NO
TEEngine damag eduetoDEF being
in thef uel #
DEFm ustn otbe used tofill th ef uel
ta nk. #
Only us eDEFtofill th eD EFtank. #
Do no toverfill theD EFtank. *
NO
TEContamination of thev ehicle inte‐
ri or due toDEF leakage #
Aftera dding, careful lyclos ethe DEF
re fill con tainer. #
Avoid car rying DE Frefill container sper‐
manentl yinthevehicle. Re
quirements:
R The ignition is switched off.
The following messages that appear in succes‐
sion in them ultifunction displa yindicat ethat you
need torefill th eD EFtank:
R Refil lAdditive See Operator's Manual
The DEF tankhasfallen belo wthe firs tw arn‐
ing thre shold.
R Refill Additive Starts until Emerg. Op.: XXX
See Operator's Manual
The DEF supply has fallen belo wthe reser ve
mar k.
Af tert he messag eappear sfor thef irst time,
th er emaining DEF suppl ywill las tfor appr ox‐
ima tely 1,200 mi (1,900 km) and youc an
st ar tt he engine afurther 16 times. The num‐
be rofr emaining engine starts XX(16to1)is
shown in them essag eevery time thee ngine
is star ted.
R Refill Additiv eEmergenc yOp.: XXX mph See
Operator's Manual
Yo uc an only driv ethe vehicle at amaximum
speed of 5mph (8 km/h).
Re fill qu antity:
Wi th ap romp tint he displa ya tlea st 2l
Wi thout apromp tint he displa yatlea st 8l Yo
uc an also ha vetheD EFleve ld ispla yed
( / pag e137).
Opening theD EFfiller cap on filler caps that
ar en otloc kable #
Open theh ood. Driving and parking
137

#
Turn DEF filler cap 1coun ter-clockwise and
re mo veit.
Opening theD EFfiller cap on loc kable filler
caps #
Open theh ood. #
Take tool 4 foru nlocking DEF filler cap 1
from thev ehicle tool kit. #
Pull co ver3on DEF filler cap 1up, turn
90° and release. #
Inser ttool 4in holes 2of DEF filler cap
1. #
Turn DEF filler cap 1coun ter-clockwise and
re mo veit. Preparing
theD EFrefill canis ter Va
riant 1 Va
riant 2 #
Unscr ewthec ap on DEFr efill canister1. #
Screw disposable hose 2ontothe opening
of DEF refill canis ter1 until hand-tight. 13 8
Driving and pa rking