maintenance Mercury Villager 1996 Owner's Manuals

Introductory Information
3
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[IN01668(ALL)05/95]
RWARNING
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[IN01670(ALL)08/95]
Finding Information in This Guide
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[IN01675(ALL)08/95]
After you have read this guide once, you will probably return
to it when you have a specific question or need additional
information. To help you find specific information quickly, you
can use the Quick Index, Table of Contents, or the Index.
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[IN01680(ALL)08/95]
TheQuick Indexat the end of the book provides a page
number following each item which indicates where detailed
information can be found.
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[IN01685(ALL)08/95]
To use theIndex, turn to the back of the book and search in the
alphabetical listing for the word that best describes the
information you need. If the word you chose is not listed, think
of other related words and look them up. We have designed the
Index so that you can find information under a technical term.
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[IN01687(ALL)08/95]
Canadian Owners Ð French Version
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[IN01689(ALL)08/95]
French Owner Guides can be obtained from your dealer or by
writing to Ford Motor Company of Canada, Limited, Service
Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y
4G3.
[IN02700(ALL)01/93]
Maintenance Schedule
[IN02800(ALL)04/94]
As with any other member of your family, your new vehicle
requires routine care and regular check-ups. A separate
Maintenance Schedule and Recordbooklet is included to help you
keep track of all services performed and summarizes the
day-to-day services that are most important for keeping your
vehicle in good condition.
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[IN02900(ALL)01/93]
Warranties
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[IN03000(ALL)04/95]
Your vehicle is covered by three types of warranties:Basic
Vehicle Warranty,Extended Warrantieson certain parts, and
Emissions Warranties.
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[IN03400(ALL)03/95]
Read yourWarranty Information Bookletcarefully to find out
about your vehicle's warranties and your basic rights and
responsibilities.
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[IN03600(ALL)03/95]
If you lose yourWarranty Information Booklet,you can get a new
one free of charge. Contact any Ford or Lincoln-Mercury dealer,
or refer to the addresses and phone numbers on the first page
of this owner guide.
[IN04300(ALL)01/93]
Ford's Extended Service Plan (ESPH)
[IN04400(ALL)05/96]
More Protection for Your Vehicle
[IN04425(ALL)05/96]
You can get more protection for your new car or light truck by
purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP
is the only extended service program with the Ford name on it
and the only service contract backed by Ford Motor Company.
[IN04450(ALL)05/96]
Ford ESP is an optional service contract, backed and
administered by Ford. It provides:
[IN04475(ALL)05/96]
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protection against repair costs after your Bumper to Bumper
Warranty expires;
[IN04500(ALL)05/96]
and
[IN04525(ALL)05/96]
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other benefits during the warranty period (such as:
reimbursement for rentals; coverage for certain maintenance
and wear items).
[IN04550(ALL)05/96]
You may purchase Ford ESP from any participating Ford Motor
Company dealer. There are several Ford ESP plans available in
various time-and-mileage combinations. Each plan can be
tailored to fit your own driving needs, including reimbursement
benefits for towing and rental. (In Hawaii, rules vary. See your
dealer for details.)
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Safety Restraints
23
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Safety Belt Maintenance
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[SR13120(ALL)02/96]
Check the safety belt systems periodically to make sure that
they work properly and are not damaged.
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[SR13140(ALL)07/95]
All safety belt assemblies, including retractors, buckles, front
seat belt buckle support assemblies (slide bar) (if so equipped),
child safety seat tether bracket assemblies (if so equipped), and
attaching hardware, should be inspected after any collision. Ford
recommends that all safety belt assemblies used in vehicles
involved in a collision be replaced. However, if the collision was
minor and a qualified technician finds that the belts do not
show damage and continue to operate properly, they do not
need to be replaced. Safety belt assemblies not in use during a
collision should also be inspected and replaced if either damage
or improper operation is noted.
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[SR13150(ALL)06/95]
Cleaning the Safety Belts
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[SR13160(ALL)04/95]
Clean the safety belts with any mild soap solution that is
recommended for cleaning upholstery or carpets. Do not bleach
or dye the belt because this may weaken it.
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[SR13200(ALL)06/95]
Air Bag Supplemental Restraint System
(SRS)
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[SR13215(ALL)05/95]
The driver and right front passenger air bags are Supplemental
Restraint Systems (SRS), provided at these seating positions in
addition to the lap/shoulder belt, and are designed to
supplement the protection provided to properly belted
occupants in moderate to severe frontal collisions. The
supplemental air bag system does not provide restraint to the
lower body.
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30
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[SR13410(ALL)05/95]
The air bag system uses a readiness light on the instrument
cluster and a tone to indicate the condition of the system. When
you turn the ignition key to the ON position, this light will
illuminate for approximately six (6) seconds and then turn off.
This indicates that the system is operating normally. NOTE:
Maintenance of the air bag system is not required.
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[SR13420(ALL)06/95]
A problem with the system is indicated by one or more of the
following:
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the readiness light will either flash or stay lit,
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or it will not light immediately after ignition is turned on,
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or a group of five beeps will be heard. The tone pattern will
repeat periodically until the problem and light are repaired.
[SR13460(ALL)06/95]
If any of these things happen, have the air bag system serviced
at your Ford or Lincoln-Mercury dealer immediately. Unless
serviced, the air bag supplemental restraint system may not
function properly in the event of a collision.
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[SR13500(ALL)07/95]
RWARNING
Do not attempt to service, repair, or modify the Air Bag
Supplemental Restraint System or its fuses. See your
Ford or Lincoln-Mercury dealer.
[SR13550(ALL)07/95]
Disposal of supplemental air bags or supplemental air
bag equipped vehicles
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[SR13560(ALL)06/95]
For disposal of air bags or air bag equipped vehicles, see your
local Ford or Lincoln-Mercury dealer. Air bagsMUSTbe
disposed of by qualified personnel.
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one SAE J1239 specified connector
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one extension harness within the rear bumper
[DR20270(ALL)04/94]
If you need further assistance in wiring a trailer to your vehicle,
contact your Ford or Lincoln-Mercury dealer.
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[DR20300(ALL)01/95]
Driving While You Tow
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[DR20400(ALL)05/95]
Be especially careful when driving while you tow a trailer.
Never drive faster than 45 mph (70 km/h) when you tow in
hilly country on hot days. Also, anticipate stops so that you can
brake gradually.
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[DR20500(ALL)01/93]
If you use the speed control while you are towing on very long,
steep grades, the speed control may shut off automatically.
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[DR20600(ALL)06/95]
When descending a steep grade with a trailer, operate in Drive
rather than Overdrive. If additional braking is needed, shift into
2 (Second) or 1 (First) gear.
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[DR20700(ALL)05/95]
Servicing your vehicle if you tow
[DR20800(ALL)09/93]
If you tow a trailer for a long distance, your vehicle will need
to be serviced more frequently than usual. See theMaintenance
Schedule and Recordbooklet in the Owner's portfolio.
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[DR20900(ALL)01/93]
Trailer towing tips
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[DR21000(ALL)11/89]
Before starting on a trip, practice turning, stopping and backing
in an area away from heavy traffic. Get to know the ªfeelº of
the vehicle/trailer combination.
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[DR21100(ALL)01/93]
Practice backing up. Back up very slowly, with someone outside
at the rear of your trailer to guide you. Place your hand at the
bottom of the steering wheel and move it in the direction you
want the rear of the trailer to swing. Slight movement of the
steering wheel results in a much larger movement of the rear of
the trailer.
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[DR21200(ALL)11/89]
When turning, drive slightly beyond the normal turning point
so the trailer wheels will clear curbs or other obstructions.
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276
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If You Have a Service Concern
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Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
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[HS01610(ALL)02/95]
Service/Maintenance Concerns (U.S. or Canada)
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[HS01700(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
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[HS01800(ALL)03/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership. If you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases, you will have
your concern resolved at this level.
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[HS02100(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
[HS02110(ALL)05/95]
7-1/2 pica art:0040183-B*
[HS02120(ALL)03/95]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
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Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
[HS06400(ALL)05/96]
To review your case properly, the Board needs the following
information:
[HS06500(ALL)05/96]
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legible copies of all documents and maintenance or repair
orders relevant to the case
[HS06600(ALL)05/96]
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the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
[HS06700(ALL)05/96]
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the date of repair(s) and mileage at the time of occurrence(s)
[HS06800(ALL)05/96]
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the current mileage
[HS06900(ALL)05/96]
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the name of the dealer who sold or serviced the vehicle
[HS07000(ALL)05/96]
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a brief description of your unresolved concern
[HS07100(ALL)05/96]
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a brief summary of the action taken with the dealer and
Ford Motor Company
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the names (if known) of all the people you contacted at the
dealership
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a description of the action you expect to resolve your
concern
[HS07400(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
[HS07500(ALL)05/96]
Oral presentations
[HS07600(ALL)05/96]
If the involved vehicle is within 36 months and 36,000 miles of
the warranty start date, you have the right to make an oral
presentation before the Board. Indicate your choice to do so on
the application. Oral presentations may also be requested by the
Board.
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295
Servicing Your Villager
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Service Made Easy
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Ford has two goals for servicing your vehicle.
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[SV01500(ALL)01/95]1.
When we can, we design parts that do not need to be
serviced.
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[SV01600(ALL)01/95]2.
We want to make servicing your vehicle as easy as possible.
To help you:
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We highlight do-it-yourself items in yellow in your engine
compartment so that you can find them easily.
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When possible, we design parts Ð such as the headlamp
bulbs Ð that can be replaced without tools.
[SV01900(ALL)09/93]
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We give you a Maintenance Schedule that makes tracking
routine service for your vehicle easy. The Maintenance
Schedule is located in theMaintenance Schedule and Record
booklet.
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[SV02000(ALL)01/95]
This chapter tells you about the basic parts that you need to
check and service regularly.
[SV02150(ALL)02/95]
If your vehicle needs professional servicing, your dealership can
provide the parts and service required. Check yourWarranty
Information Bookletto find out which parts and services are
covered. Also see theCustomer Assistancechapter of this
Owner's Manual.
[SV02225(ALL)02/95]
Ford Motor Company recommends that the Owner Maintenance
Checks listed in theMaintenance Schedule and Recordbooklet be
performed for the proper operation of your vehicle. In addition
to the conditions listed in the Owner Maintenance Checklist, be
alert for any unusual noise, vibration, or other indication that
your vehicle may need service. If you do notice something
unusual, see that your vehicle is serviced promptly.
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Servicing Your Villager
309
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Comparisons With Environmental Protection Agency
(EPA) Fuel Economy Estimates
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EPA fuel economy figures are obtained from laboratory tests
under simulated road conditions and may not reflect the actual
conditions you experience or your style of driving. The EPA
fuel economy estimate is not a guarantee that you will achieve
the fuel economy shown.
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[SV13550(ALL)05/95]
The following decrease fuel economy:
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[SV13650(ALL)05/95]
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Lack of regular, scheduled maintenance
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Rapid acceleration and excessive speed
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Driving with your foot on the brake
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[SV14050(ALL)05/95]
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Sudden stops
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[SV14150(ALL)05/95]
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Extended engine idling
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Using speed control in hilly terrain
[SV14350(ALL)02/95]
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Extended use of the A/C, defroster, rear window defroster
and other accessories
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Underinflated tires
[SV14460(ALL)02/95]
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Heavy loads
[SV14470(ALL)02/95]
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Aftermarket add-ons such as bike, ski or luggage racks, bug
deflectors, etc.
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Servicing Your Villager
311
[SV15500(ALL)02/94]
10-1/2 pica
art:0040196-B
Selecting the right viscosity for your climate
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[SV15575(ALL)03/95]
Synthetic engine oils which are CERTIFIED and of the preferred
viscosity may be used in your engine. The engine oil and oil
filter must still be changed according to the maintenance
schedule.
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[SV15600(ALL)01/95]
Checking and Adding Engine Oil
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[SV15700(ALL)03/95]
Since the proper amount of engine oil is important for safe
engine operation, check the oil using the dipstick each time you
put fuel in your vehicle. Remember the engine must be off, the
oil must be warm and the vehicle must be parked on level
ground.
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[SV15800(ALL)03/95]
Checking the engine oil level:
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[SV15900(ALL)02/95]1.
Turn the engine off after it has warmed up and allow a few
minutes for the engine oil to drain back into the oil pan.
[SV16000(ALL)07/95]2.
Set the parking brake fully and make sure that the gearshift
is securely latched in P (Park).
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[SV16100(ALL)02/95]3.
Open the hood. Protect yourself from engine heat.
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[SV16200(ALL)03/95]4.
Locate the engine oil dipstick (highlighted in yellow) and
carefully pull it out of the engine.
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