service Oldsmobile Achieva 1995 s Manual Online

Section 8 Customer Assistance Information
111
I
Here you will find out how to contact Oldsmobile if you
need assistance. This section includes information on:
The Customer Satisfaction Procedure, Customer
Assistance for Hearing or Speech Impaired,
BBB Auto
Line
-- Alternative Dispute Resolution Program,
Reporting Safety Defects, Roadside Assistance and
Service and Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern
with the
sales transaction or the operation of your vehicle
will be
resolved by your retailer’s Sales or Service
Departments. Sometimes, however, despite the best
intentions
of all concerned, Illisunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
your retail
fxility management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed
with the Sales, Service. or Parts Manager, contact the
owner of the retail facility or the
General Manager.
STEP TWO -- If after contacting a member of the retail
facility management,
it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537.
In Canada, contact GM of
Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777. In Puerto Rim, call
1-800-496-9992 (English) or
1 -800-496-W3
(Spanish). In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905644-4
1 12.
8-1

Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day, 365
days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call for
assistance in the United States. Trained Customer
Assistance Advisors, on-call to render assistance
to
Achieva drivers, can dispatch roadside assistance and
towing service, locate the nearest Oldsmobile retail
facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Achieva driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number
is fully staffed and operational
24 hours a day,
365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance (Oldsmobile Edge)
covers all
1995 Oldsmobile vehicles.*
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the
Bumper-to-Bumper warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when
in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
4:Velzicles sold in Canada have a separate roadside
assistance
program, as described later in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the U.S.A. Please refer to the separate
brochure provided by the retailer or call
1-800-268-6800 for emergency services.
8-6

Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for
all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
Canada
1-800-55 1 -4 123
1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair
information for
all chassis and body systems. They may
be useful for owners who wish to get
a greater
understanding of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish
to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent
to all General Motors dealerships/retail facilities.
GM monitors product performance
in the field. When
service methods are found which promote better service
on GM vehicles, bulletins are created to help the
technician perform better service. Service b~~lletins may
involve any number of vehicles. Some
will describe
inexpensive service, others will describe expensive
service. Some
will advise new or unexpected conditions,
and others may help avoid future costly repairs. Service
bulletins are meant for qualified technicians.
In some
cases they refer
to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly
to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously, or ask
a GM
dealedretailer
to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners
with general
operation and maintenance information.
8-7

Hook. Garment ................................. 2-51
Hydraulic Clutch
............................... 6-21
Adding
.................................... 6-2 1
Hydroplaning ................................... 4- 16
Horn
......................................... 2-33
Hydraulic Clutch Fluid Checking
................................... 6-21
If You’re Stuck: In Sand. Mud. Ice or Snow
......... 5-28
Ignition Key Positions
........................... 2- 13
Ignition Switch
................................. 2- 13
Illuminated Entry System
.......................... 2-5
Inside Daymight Rearview Mirror
................. 2-47
Exhaust Systems
............................. 7-40
Restraint Systems
............................ 7-40
Throttle Linkage
............................. 7-40
Instrument Panel
............................... 2-54
Inspections
Brakesystem
............................... 7-40
Steering, Suspension and Front-Wheel-Drive Axle Bootandseal
.............................. 7-40
Instrument Panel Cluster Gage
....................................... 2-57
.Standard
................................... 2-56
Instrument Panel Intensity Control ................. 2-43
Instrument Panel, Cleaning
....................... 6-44
J ack. Tire .................................... 5-20
Jump Starting ................................... 5-2 Key
Lock Cylinders
............................ 7-37
Key Release Button
............................. 2-14
Key Reminder Warning
.......................... 2-13
Keys
.......................................... 2-1
Lamp Controls
................................ 2-35
Lamp, Underhood
.............................. 6-11
Lamps, Daytime Running
........................ 2-44
Lamps On Reminder
............................ 2-36
Lane Change Indicator
........................... 2-34
Larger Children, Safety Belt Use
................... 1-44
Latches, Front Seatback
........................... 1-5
Leaving Your Vehicle
............................. 2-4
Leaving Your Vehicle With the Engine Running
....... 2-28
Air Bag Readiness
...................... 1-20, 2-60
Anti-Lock Brake System Warning
........... 2-63, 4-6
Brake System Warning
........................ 2-62
Charging System
............................. 2-60
Engine Coolant Temperature Warning
............ 2-64
EngineOil
.................................. 2-67
Engine Oil Pressure
.......................... 2-67
Low Coolant Level
........................... 2-65
Low Washer Fluid Warning
.................... 2-70
Safety Belt Warning
...................... 1-7, 2-59
Up Shift (Manual Transaxle)
.............. 2-24, 2-61
LampTrunk
................................... 2-46
Lamps, Fog
................................... 2-44
Lights CheckGages
................................ 2-66
CheckOil
.................................. 2-68
Malfunction Indicator Lamp (Service Engine Soon)
. 2-65
9-6

Lighter ....................................... 2-52
Loading Your Vehicle
............................ 4-29
Locks Automatic Door
.............................. 2-4
Door
....................................... 2-3
PowerDoor
.................................. 2-4
Rear Door Security
............................ 2-5
Steering Column
............................. 7-38
Window
.................................... 2-32
Lockout Feature, Trunk
........................... 2-9
Long Trip, Before Leaving on a
.................... 4- 19
Loss of Control
................................ 4- 12
Low Coolant Level Warning Light
................. 2-65
Low Maintenance Battery
........................ 6-28
Low Washer Fluid Warning Light
.................. 2-70
Lubricants and Fluids
......................... 7-41, 42
Lubrication, Body
.............................. 7-37
TIIUI~
....................................... 2-9
Maintenance Record
........................... 7-43
Maintenance Schedule Owner
Checks and Services .................... 7-36
Periodic Maintenance Inspections
............... 7-40
Recommended Fluids and Lubricants
......... 7.41. 42
Schedule
I Definition .......................... 7-4
Schedule
II Definition .......................... 7-5
Scheduled Maintenance Services
................. 7-2
Maintenance, Normal Replacement
Parts ............ 6-57
Maintenance, Underbody
......................... 6-48
Maintenance. When Trailer Towing
................. 4-38
Schedule1
................................... 7-6
ScheduleII
................................. 7-26 Malfunction Indicator Lamp (Service Engine Soon)
.... 2-65
Manual Front Seat
............................... 1-1
Manual Adjustable Seat (Four-Way) ................. 1-2
Manual Remote Control Mirror
.................... 2-48
Manual Transaxle
FifthGear(5)
............................... 2-24
First Gear
(1) ................................ 2-23
FourthGear(4)
.............................. 2-24
Neutral (N) Position
.......................... 2-24
Parking Your Vehicle
......................... 2-29
Reverse
(R) Position .......................... 2-24
Shift Light
.................................. 2-24
SecondGear(2)
............................. 2-24
Shiftspeeds
................................ 2-25
Shifting
.................................... 2-23
Starting Your Engine
.......................... 2-15
Third Gear (3)
............................... 2-24
Methanol
(In Fuel) ............................... 6-3
Mirrors
Convex Outside
............................. 2-47
Inside Daymight Rearview
.................... 2-47
Manual Remote Control
....................... 2-48
Power Remote Control
........................ 2-48
Visor Vanity
................................ 2-48
MTBE(InFue1)
................................. 6-3
Net. Convenience
.............................. 2. IO
Neutral (N) Position. Automatic Transaxle ........... 2-20
Neutral (N) Position. Manual Transaxle
............. 2-24
New Vehicle “Break-In”
......................... 2-12
Nightvision
................................... 4-13
9-7

Odometer. Tamper Resistant ..................... 2-58
Odometer. Trip
................................. 2-58
Off-Road Recovery
............................. 4- 10
Check Oil Warning Light
...................... 2-68
Engine
..................................... 6-11
Pressure Gage
............................... 2-66
WamingLight
............................... 2-67
OwnerPublications
............................ 8-7
Service Bulletins
.............................. 8-7
Service Manuals
.............................. 8-7
Overdrive Position, Automatic Transaxle
............ 2-21
Overheated Engine
.............................. 5-12
Owner Checks and Services
....................... 7-36
Owner Publications, Ordering
...................... 8-7
Oil
Ordering
i Paint Spotting. Chemical ........................ 6-48
Park (P). Shifting Into
........................... 2-27
Park (P). Shifting Out of
......................... 2-29
Park (P) Position. Automatic Transaxle
.............. 2-19
Parking AtNight
................................... 2-12
On Hills While Towing a Trailer
................ 4-37
Lots
....................................... 2-12
Over Things That Burn
........................ 2-30
Your Vehicle. Manual Transaxle ................. 2-29
ParkingBrake
.................................. 2-26
Parking Brake Release
........................... 2-26
Periodic Maintenance Inspections
.................. 7-40
Passing ....................................... 4-10
PowerDoorLocks
............................... 2-4 Power Remote Control Mirrors
.................... 2-48
Power Steering
.................................. 4-8
Checking
................................... 6-24
Power Windows
................................ 2-32
Pregnancy, Use of Safety Belts
.................... 1-25
Problems on the Road
............................ 5-1
Publications, Service and Owner
.................... 8-7
PowerSeat
..................................... 1-3
Power Steering Fluid Adding
.................................... 6-24
Radio Reception. Understanding
.................. 3-14
Radios A"Stere0
............................... 3-6
A" Stereo Radio with Compact Disc Player ... 3-10
A" Stereo Radio with Cassette Tape Player ..... 3-8
Rain. Driving In
................................ 4-14
Reading Lamps Front
...................................2-45, 46
Rear
....................................... 2-46
Rear Door Security Locks ......................... 2-5
Rear Safety Belt Comfort Guides
.................. 1-29
Rear Seat Cup Holder
........................... 2-50
Rear Seat Outside Position
........................ 1-26
Rear Seat Passengers
............................ 1-26
RearTowing
................................... 5-11
Rear Window Defogger
........................... 3-4
Rear Window Defogger Antenna
................... 3-17
Rearview Mirror, Inside Day/ Night
................ 2-47
Reclining Front Seatbacks
.......................... 1-3
Recommended Fluids and Lubricants ............ 7-41, 42
9-8

Recreational Vehicle Towing ...................... 4-26
Front
................................... 4.27. 28
Rear
....................................... 4-29
Reminder. Lamps On
............................ 2-36
Remote Fuel Door Release
........................ 6-5
Remote Lock Control
............................. 2-6
Battery Replacement
........................... 2-8
Matching Transmitters
......................... 2-7
Operation
................................... 2-7
Remote Trunk Release
............................ 2-9
Replacement Bulbs
............................. 6-56
Replacement Parts
.............................. 6-57
Replacement. Wheel
............................ 6-39
Replacing Safety Belts
........................... 1-48
Replacing Seat and Restraint System Parts After a Crash 1-48
Restraints. Checking Your
........................ 1-47
Restraints. Child
................................ 1-34
Restraints. Head ................................. 1-5
Restraints. Replacing Parts After a Crash ............ 1-48
Reverse (R) Position. Automatic Transaxle
........... 2-20
Reverse (R) Position. Manual Transaxle
............. 2-24
Right Front Passenger Position
.................... 1-25
Roadside Assistance
.............................. 8-6
Roadside Assistance. Canadian
..................... 8-6
Rocking Your Vehicle ........................... 5-28
Rotation. Tire
.................................. 6-35 Careof
.................................... 6-45
Center Passenger Position
...................... 1-31
Driver Position
.............................. 1 . 12
Extender ................................... 1-47
How to Wear Properly
........................ 1 . 12
Incorrect Usage
............... 1.16. 17. 18. 19.45. 46
LapBelt
................................... 1-32
Lap-Shoulder
............................... 1-27
Rear Comfort Guides
......................... 1-29
Rear Seat Outside Passenger Positions
............ 1-26
Rear Seat Passengers
......................... 1-26
Replacing After
a Crash ....................... 1-48
Right Front Passenger Position
.................. 1-25
Use by Children
............................. 1-33
Use by Larger Children
........................ 1-44
Use by Smaller Children and Babies
............. 1-33
Use During Pregnancy ........................ 1-25
WhyThey Work
.............................. 1-8
Safety Chains
.................................. 4-35
Safety Defects
Reporting to General Motors
.................... 8-5
Reporting to the Canadian Government
............ 8-5
Reporting to the United States Government ......... 8-4
Safety Warnings and Symbols 111 ...
Scheduled Maintenance Services .................... 7-2
Seat. Power
.................................... 1-3
Seats
.......................................... 1-1
Safety Belt Extender
............................ 1-47 Easy Entry 1-6
Safety Belt Warning Light
.................... 1.7. 2-59 Four- Way Manual 1-2
Safety Belts
.................................... 1-7 ManualFront 1-1
Automatic Lap-Shoulder
...................... 1 - 13 Securing a Child Restraint 1-35 Split Fold-Down Rear ......................... 1-6
Questions People
Ask
......................... 1 . 11
.......................
...................................
.............................
................................
............................... Adults ..................................... 1-12 Reclining Front 1-3 .....................
9-9

Seats and Restraint Systems ........................ 1 . 1
Seats and Seat Controls ........................... 1 . 1
Second Gear (2). Automatic Transaxle .............. 2-2 I
Second Gear (2) . Manual Transaxle ................. 2-24
Service
........................................ 6-1
Service and Appearance Care ...................... 6- 1
Service and Owner Publications .................... 8-7
Service Bulletins. Ordering
........................ 8-7
Service Engine Soon Light (Malfunction Indicator Lamp)
2-65
Service Manuals . Ordering ........................ 8-7
Service Parts Identification Label
.................. 6-50
Service Publications .............................. 8-7
Service Work. Doing Your Own
.................... 6- 1
Servicing Your Air Bag-Equipped Oldsrnobile ........ 1-24
Sheet Metal Damage
............................ 6-48
Shift Light. Manual Transaxle ................ 2-24 . 2-61
Shift Speeds. Manual Transaxle
.................... 2-25
Shifting Into Park (P) ............................ 2-27
Shifting Out
of Park (P) .......................... 2-29
Shifting. Automatic Transaxle
..................... 2- IC)
Signaling Turns ................................ 2-34
Skidding
...................................... 4-12
Sound Equipment
. Adding ........................ 3- 15
Spare Tire. Cornpact ............................. 5-27
Specifications Chart
............................. 6-57
Speedometer (Std and Gage Cluster)
................ 2-58
Split Fold-Down Seat
............................ 1-6
Stains. Cleaning ................................ 6-43
Starter Switch
.................................. 7-37
Starting Your Engine
2.3Liter
.................................... 2-15
3.1Liter
.................................... 2-16
Autolnatic Transaxle
.......................... 2- IS
Manual Transaxle ............................ 2- I5
Steam . If Coming From Your Engine ............... 5- I2
Steering ....................................... 4-8
Steering Wheel.
Tilt ............................. 2-33
Steering.
In Emergencies .......................... 4-9
Steering. Power
................................. 4-8
Steering
. Tips ................................... 4-8
Storage Armrest
................................ 2-49
Storage
. Of Your Vehicle ......................... 6-29
Storage. Sunglasses
............................. 2-53
Stuck. If You Are
............................... 5-28
Sun Visors
.................................... 2-48
Sunglasses Storage
.............................. 2-53
Sunroof
....................................... 2-53
Supplemental Restraint System
(SRS) ............... 1-20
Symbols . Vehicle .................................. v
Steering Column Lock ........................... 7-38
Surge
Tank Pressure Cap ......................... 6-23
Tachometer (Gage ~~uster)
...................... 2-69
Taillamps. Bulb Replacement
..................... 6-31
Tamper Resistant Odometer ....................... 2-58
Tape Player Care
............................... 3-16
Theft
......................................... 2-11
Theft Deterrent Feature. CD Player ................. 3-13
Thermostat
.................................... 6-24
Third Gear
(3). Automatic Transaxle ................ 2-21
Third Gear
(3) . M;UILI~~ Transaxle .................. 2-24
Tilt Steering Wheel ............................. 2-33
Time. Setting the
................................ 3-5
Tire Chains .................................... 6-41
Tire Inspection
and Rotation ...................... 6-35
Tire Loading
................................... 4-29
9-10