OLDSMOBILE AURORA 1995 Owners Manual

GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
.~ -'.This program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty
and Owner Assistance Infor1nation booklet.
General Motors reserves the right
to change eligibility
limitations and/or to discontinue its participation
in this
program.
Both Oldsmobile and your Oldslnobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately acldressed. the Customer Satisfaction
Procedure describcd earlier
in this section is very
sllccessflll.
There may be instances where
an impartial third-party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs
01- interpretation of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements Oldstnobile voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by
the Better Business BLH-~~LI system to
settle disputes between customers and automobile
manuFacturers. This program
is available free of charge
to customers who cun-ently own or lease a GM vehicle.
If yo^^ are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write
them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: I-800-955-5 IO0
To file a claim. you will be aslted to provide your name
and address,
your Vehicle Identification Number (VIN).
and a statement of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort
to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as
an intermediary
between you and Oldsmobile.
If this mediation is
unsuccessful, an informal hearing
will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator
will make a decision which you nay
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file a claim
until a decision is made.
Some state laws may require you to use this program
before filing a claim
with a state-run arbitration program
or in the courts. For furtl1er information, contact the
BBB at 1-800-955-5 100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause i11-jLu-y or death, you should
immediately inl'orm the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation. and
if it finds that a safety defect exists in
a group of vclicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between YOLI. your retailer, or
General Motors.
To contact NHTSA. you may either call the Auto Safety
Hotline toll-free
at 1-800-424-9393 (or 366-0 I23 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-442-6537, or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing,
MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help isjust
a toll-free call away -- 24 hours a day, 365
days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you
with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call for
assistance
in the United States. Trained Customer
Assistance Advisors, on-call to render assistance
to
Aurora drivers, can dispatch roadside assistance and
towing service, locate the nearest Oldsmobile retail
facility, take yo~~r request for an Oldsmobile
computerized
trip routing or simply answer any
questions the
ALII-O~~ driver may have about the
coverage provided by
YOLK Oldsmobile Roadside
Assistance Program. The Oldsrnobile Roadside
Assistance number
is fully staffed and operational
24 hours a day,
365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance (Oldsmobile Edge)
covers all
1995 Oldsmobile vehicles.”
Coverage
is for the Oldsmobile vehicle, regcu-clless of
the driver, and is concurrent with the
Bumper-to-Bumper warranty period.
Oldsrnobile reserves the right to limit services or
reimbursement to an owner
01- driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
‘i: Vehic1c.s sold in Ccrrtnclcl hcwe CI sepcrrute roadside
crssistcrlm~ progrcm,
CIS described 1uter in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the U.S.A. Please refer to the separate
brochure provided by the retailer or call
1-800-268-6800 for emergency services.
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Service and Owner Publications
Service manuals, service bulletins, owner's lnanuals and
other service literature are available for purchase for
all
current and many past model General Motors vehicles.
u. s.
Canada
I-800-55 1-4 123
1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair
infornution for
all chassis and body systems. They may
be l~sefd for owners
who wish to get a greater
understanding of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish
to perform "do-it-yourself' service. These are
authentic General Motors service nlanuals meant for
professional. qualified teclmicians.
In sane cases they
refer
to specialized tools. equipment and safety
procedures necessary to service the vehicle.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to
all General Motors dealersl~ips~~-etail facilities.
GM monitors product performance in the field. When
service methods are found which promote better service
on GM vehicles. bulletins are created
to help the
technician perfom better service. Service bulletins
may
involve any number of vehicles. Some will describe
inexpensive service, others
will describe expensive
service. Some will advise new
or unexpected conditions,
and others may help avoid future costly repairs.
An
important reminder ... service bulletins are meant for
qualified technicians. Since these b~rlletins are issued
throughout the model year and beyond. an index is
required and published quarterly to help identify specific
bulletins. Subscriptions are available. You can order
an
index at the toll-free numbers listed previously, or ask a
GM dealer/retailer to see un index or individual bulletin.
Owner Publications
Owner's manuals, warranty folders and various owner
assistance booklets pmvide owners
with general
operation
and maintenance information.
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NOTES
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@ Section 9 Index
Accessory Power Outlet ......................... 2-57
Accessory Power . Retained ....................... 2- 16
Adding
Brake Fluid
................................. 6-24
Engine Coolant
.............................. 6- 1 9
Engine Oil .................................. 6- IO
Power Steering Fluid ......................... 6-2 1
Sound Equipment ....................... 2.57 . 3-29
Transaxle Fluid
.............................. 6- 16
Windshield Washer Fluid ...................... 6-22
Air Bag Readiness Light
.................... 1 . I8 . 2-63
Air Cleaner ............................... 6- I1 . 6-6 1
Air Conditioner ................................. 3-5
Air Conditioner Rel’rigerant ....................... 6-60
Alcohol . Driving Uncier the Intluence of .............. 4-2
Alcohol in Gasoline .............................. 6-3
Aluminum Wheels;, Cleaning ...................... 6-48
Antifreeze
........................... 5- I5 . 6- IC). 6-60
Anti-Lock Brake System .......................... 4-6
Anti-Lock Brake System Warning Light ......... 2-67 . 1-6
Electrical
Equipn~ent
............... 2-57 . 3.29 . 6-52
Air Bag (Supplemental Restraint System) ............ I . I7
Atlte1111a Care
.................................. 3-3 1
Appearance Care ............................... 6-43
Appearance Care and Maintenance Materials
......... 6-50
At.tl1rest
. Stol-age ............................... 2-55
Ashtrays and Lighlers
........................... 2-56
Assistance. Roadside
............................. 8-6
Audio Systems .................................. 3-9
AM/FM Stereo Radio
with ATC and Tape Player ... 3-1X
AM/FM
Stcreo Radio with ATC . Tape and
AM/FM Stereo Radio with Tape
Player (Base@
CD PlL1yct.s ................................. 3-9
Acoustimass)
.............................. 3-14
Care of Audio Systems ................... 3-29 . 3-30
Compuct Disc Player
.................... 3- 13 . 3-21
Radio Reception. Understanding
................ 3-28
Steering Wheel Touch Controls
................. 3-28
Trunk-Mounted CD
Changer ................... 3-21
Automatic Door Locks
. Programmable ............... 2-5
EI-rors ..................................... 3-24
Setting thc Clock .............................. 3-9
Th~f‘tlock:’ ................................. 3-25
Automatic Electronic Clinlate Control
................ 3-1
Automatic Ovet-dri\:e ............................ 2-22
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Automatic Transaxle ............................ 2-20 “Break.In. ” New Vehicle ......................... 2-14
Adding Fluid
................................ 6-18 Bulb Chart .................................... 6-62
Checking Fluid
.............................. 6- 16 Bulb Replacement
Fluid Life Monitor
........................... 2-75 Headlamp .................................. 6-30
Shifting
..................... 2-20,2-23,2-25, 2-27
Taillamp ................................... 6-32
Average Speed Message .......................... 2-74 Bulbs, Halogen ................................. 6-27
Battery
.................................. 5.2. 6.26
Jump Starting
................................ 5-2
Warning Light
............................... 2-65
Belt. Engine Accessory
.......................... 6- 10
Block Heater, Engine ............................ 2- 18
Blowout. Tire .................................. 5-21
Blizzard
...................................... 4-26
Brake Adjustment
................................. 6-25
Anti-Lock
................................... 4-6
Fluid
...................................... 6-23
Parking
.................................... 2-24
PedalTravel
................................ 6-25
Master Cylinder
............................. 6-23
Replacement
................................ 6-26
System. Anti-Lock Warning Light
............... 2-67
System Warning Light
........................ 2-65
Transaxle Shift Interlock
....................... 2-27
Brakes, Trailer
................................. 4-33
Braking
in Emergencies ........................... 4-9
Wear
...................................... 6-25
Braking
........................................ 4-5 Canadian
Roadside Assistance
.................... 8-6
Capacities and Specifications Chart
................. 6-60
Carbon Monoxide
......................... 2-10. 2-28
Cassette Tape Player
.................. 3- 12. 3- 16. 3-20
Cassette Tape Player Care
........................ 3-29 ...
CB Radio. Adding .................... 2-57.3-29. 6-52
Cellular Telephone. Adding
............. 2-57. 3-29. 6-52
Chains. Tire
.............................. 5-29. 6-42
Change Oil Message
............................ 2-75
Changing a Flat Tire
............................. 5-21
Check Oil Level Message ........................ 2-76
Brake Fluid
................................. 6-23
Engine Coolant
.............................. 6-19
Power Steering Fluid
......................... 6-21
Transaxle Fluid
.............................. 6-16
Windshield Washer Fluid
...................... 6-22
Cautions. Safety
.................................. 111
Checking
Engineoil
.................................. 6-11
Restraint Systems
............................. 1-43
Underhood
.................................. 6.7
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Chemical Paint Spotting .......................... 6-49
Children and Safety Belts
................... 1.30 . 1-40
Chilcl
Restraints
................................ 1-32
Cigar Lighters
................................. 2-56
Circuit Breakers and Fuses
....................... 6-54
Cleaner. Air
.............................. 6- 14.6-61
Cleaning
Aluminum Wheels ........................... 6-48
Antenna .................................... 3-3 1
Cassette Player and Tapes ...................... 3-29
Compact Discs .............................. 3-30
Fabric
..................................... 6-44
Glass ...................................... 6-46
Inside Your Aurora
........................... 6-43
Instrument Panel
............................. 6-46
Leather
.................................... 6-46
Outside Your Aurora
.......................... 6-47
Safety Belts
................................. 6-46
Underbody Maintenance
....................... 6-49
Vinyl
...................................... 6-45
Weatherstrips
............................... 6-47
Windshield and Wiper Blacks
................... 6-47
Clock. Setting the
................................ 3-9
Cluster
. Instrument Panel ......................... 2-60
Comfort Controls
Automatic Electronic Climate Control
............. 3- I
Dual Temperature Control ...................... 3-6
Steering Wheel Touch Controls
.................. 3-8
Compact Disc Care
............................. 3-30
City Driving ................................... 4-18 Compact
Disc Player
....................... 3- 13 . 3-21
Compact Spare Tire
............................. 5-29
Control
of a Vehicle .............................. 4-5
Controls . Features and ............................ 2-1
Convenience Net ............................... - 3-52
Coolant
Checking and Adding .................... 5- 16 . 6-20
Engine
..................................... 6-19
Engine . Temperature Gage ..................... 2-69
Heater
..................................... 2-18
Proper Mixture
to Use ........................ 6-19
Safety Warnings
................... 5- I3 . 5- 16. 5-17
Cornering Lamps
............................... 2-40
Courtesy Lamps
................................. - 7-9
Cruise Control ................................. 2-34
Cupholders
.................................... 2-55
Customer Assistance Hearing/Speech Impaired
....................... 8-2
Satislhctioll Procedure ......................... 8-1
Daytime Running Lamps ........................ 2-41
Defensive Driving
............................... 4-1
Dcfogger. Rear Window .......................... 3-7
Defrost
........................................ 3-6
Disc Brake Wear Indicators
....................... 6-25
Disposal
of Used Oil ............................ 6-14
Distance to Destination
.......................... 2-77
Door Asjar Reminder ............................. 2-4
DoorLocks
..................................... 2-3
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Driver Information Center ........................ 2-72
Driving
City
....................................... 4-18
Curve ..................................... 4-10
Defensive ................................... 4- 1
Drunken .................................... 4-2
Foreign Country .............................. 6-4
Freeway .................................... 4-19
Hill and Mountain Roads ...................... 4-22
Long Distance ............................... 4-20
Night ...................................... 4-14
Through Deep Standing Water .................. 2- 18
Rain ....................................... 4-16
Winter ..................................... 4-23
With a Trailer ............................... 4-30
Dual Temperature Control ......................... 3-6
Drunken Driving ................................ 4-2
Electric Outside Mirror Control ................... 2-5 1
Electrical Equipment. Adding ........... 2.57. 3.29. 6-52
Electrochromic Day/Night Rearview Mirror .......... 2-50
Electronic Level Control ......................... 4-29
Emergency
Braking
..................................... 4-9
Starting ..................................... 5-2
Steering .................................... 4- 1 1
Towing ..................................... 5-8
Engine
Accessory Belt
.............................. 6-10
BlockHeater ................................ 2-18
Coolant .......................... 5- 15. 6- 19. 6-60
Coolant Heater .............................. 2-18
Coolant Temperature Gage ..................... 2-69
Exhaust .................................... 2-28
Identil'ication (VIN) .......................... 6-51
Overheating
................................. 5-13
Starting .................................... 2-16
Engineoil .................................... 6-10
Additives ................................... 6-13
Capacity ................................... 6-60
Checking and Adding ......................... 6-11
Life Monitor ................................ 2-75
Pressure Warning Light ....................... 2-70
Estimated Time of Arrival (ETA) .................. 2-77
Ethanol In Gasoline .............................. 6-3
Exhaust
Dangerous
Gas in ....................... 2- IO. 2-28
Extender. Safety Belt ............................ 1-43
Parking with the Engine Running ........... 2-26. 2-28
Expectant Mothers. Use of Safety Belts ............. 1-23
Fabric Cleaning
............................... 6-44
Features and Controls ............................ 2-1
Filling the Fuel Tank ............................. 6-5
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