Customer Assistance Information
252
be scheduled where eligible customers
may present their case to an impartial
third-party arbitrator.
The arbitrator will make
a decision
which you may accept or reject. If you
accept the decision, GM will be bound
by that decision. The entire dispute
resolution procedure should ordinarily
take about forty days from the time you
file a claim until a decision is made.
Some state laws may require you
to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the
BBB or the Oldsmobile Customer
Assistance Center at 1-800-442-6537.
*This program may not be available in all states,
depending
on state law. Canadian owners refer
to your Warranty and Ozuner Assistance
information booklet. General Motors reserues the
right to change eligibility limitations and/or
to
discontinue its participation in this program.
I REPORTING SAFETY
DEFECTS TO THE UNITED
STATES GO??ERN..ENT
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that
a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
REPORTING SAFETY
DEFECTS
TO THE CANADIAN
GOWWMENT
If you live in Canada, and you believe
that
your vehicle has a safety defect,
you should immediately notify
Transport Canada, in addition to
notifying General Motors of Canada
Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3 J2
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