OLDSMOBILE SILHOUETTE 1998 Owners Manual

USAGE
Chassis
Lubrication
Windshield Washer Solvent
Hood Latch
Assembly, Secondary Latch,
Pivots, Spring
Anchor and
Release Pawl
Hood and Door
Hinges
FLUIDLUBRICANT
Chassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements of
NLGI
# 2, Category LB
or GC-LB.
GM Optikleen@ Washer Solvent
(GM Part No. 105 15
15)
or equivalent.
Lubriplate@ Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements
of NLGI # 2,
Category LB or GC-LB.
Multi-Pu ose Lubricant,
Superlube
% (GM Part
No. 12346241 or equivalent).
USAGE
Rear Folding
Seat, Fuel Door
Hinge, Liftgate
Hinges, Power
Sliding Door
Cable
Sliding Door
Track
Weatherstrip Conditioning
FLUID/LUBRICANT
Multi-Pur ose Lubricant,
Superlube
& (GM Part
No. 12346241 or equivalent).
Lubriplate@ Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements
of NLGI # 2,
Category LB or GC-LB.
Dielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
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Part E: Maintenance Record
After the scheduled services are performed, record the Services” or
“Periodic Maintenance” can be added on
date, odometer reading and who performed the service the following record pages. Also, you should
retain all
in the boxes provided after the maintenance interval. maintenance receipts.
Your owner information portfolio
Any additional information from “Owner Checks and is a
convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Maintenance Record
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how
to report any safety defects.
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Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Oldsmobile Roadside Assistance Program
Features and Benefits
Canadian Roadside Assistance
Courtesy Transportation
GM Participation
in an Alternative Dispute
Resolution Program 8-8
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Warranty
Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure
u
'I
Oldsmobile retailers have the facilities, trained
technicians and up-to-date information to promptly
address any concerns you may have. However, if a
concern has
not been resolved to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of retail facility management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or
parts
manager, contact the owner of the retail facility or the
general manager.
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STEP TWO -- If after contacting a member of
retail facility management, it appears your concern
cannot be resolved by the retail facility without further
help, contact the Oldsmobile Customer Assistance
Network by calling 1-800-442-6537. In Canada,
contact
GM of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-41 35
(English) or 1-800-75 1-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM Overseas
Distribution Corporation
in Canada at:
(905) 644-41 12.
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
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For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Retail facility name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write
Oldsmobile, address your inquiry to:
Customer Assistance Representative
Oldsmobile Customer Assistance Network 16
E. Judson Street
P.O. Box 436006
Pontiac, MI 48343-6006
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7 Refer to
your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern
will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Network. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users in Canada can
dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance
Representatives
are on-call to provide you with
prompt assistance.
24-Hour Oldsmobile Roadside Assistance Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Representatives, on-call to render assistance
to Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours
a day, 365 days a year.
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Who Is Covered?
Oldsmobile Roadside Assistance covers all
1998 Oldsmobile vehicles. *
Coverage is for the Oldsmobile vehicle, regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services
or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type
of occurrence.
*Vehicles sold in Canada have a separate roadside
assistance program, as described next in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile
is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end
up stranded at the retail facility. It’s called Courtesy Transportation and
it’s our way to make sure you’re
able to get out even when your car is in. For same-day
service, we’ll give you a one-way shuttle ride
of up
to
10 miles (16 km). If your vehicle requires overnight
warranty repairs, we’ll provide a loaner car or
reimburse you
up to $30 a day for the cost of alternate
transportation
-- a cab, a bus or even a rental car
if necessary. Having your car serviced
is rarely
convenient, but with Courtesy Transportation, at
least you’ll be able
to get where you need to go,
whether it’s here, or there.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available
only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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