PONTIAC BONNEVILLE 1993 Owners Manual

Customer Assistance Information
GM Participation In Better
Business Bureau
Mediationhlrbitration Program*
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful
in achieving customer
satisfaction. However, if
you have not
been substantially satisfied, Pontiac
wants you to be aware of
GM’s
voluntary participation in a no-charge
mediatiodarbitration program called
BBB AUTO LINE. This program is
administered by the Council of Better
Business Bureaus through local Better
Business Bureaus.
It can resolve
individual disputes involving vehicle
repairs and the interpretation of your
New Vehicle Limited Warranty.
300
We prefer that you not resort to BBB
AUTO LINE until after a final decision
is made under the Customer Satisfaction
Procedure. However, you may
file a
claim at any time by contacting your
local Better Business Bureau (BBB) at
the following toll-free number:
1-800-955-5100. For further information
about filing a claim, you may also write
to:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203 In
order to file a claim, you
will have to
provide your name and address, the vehicle identification number (VIN) of
your vehicle, and a statement
of the
nature of your complaint. BBB staff may
try to help resolve your dispute through
mediation.
If mediation is not
successful, or
if you do not wish to
participate in mediation, eligible
customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator will
render a decision in your case, which
you may accept or reject. If you accept
a
valid arbitrator decision, GM will be
bound by that decision. The entire
dispute settlement process should
ordinarily take about
40 days from the
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time you file your complaint to the time
a decision is rendered (or
47 days if you
did not first contact your dealer or
Pontiac)
.
We encourage you to use this program
before or instead of resorting to the
courts. We believe
it offers advantages
over courts
in most jurisdictions because
it is fast, free of charge, and informal
(lawyers are not usually present,
although you may retain one at your
expense if you choose). Arbitrators
make decisions based on
the principles
of fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you first
file a claim with BBB AUTO LINE**
unless state law provides otherwise. Whatever your preference
may be,
remember that if
you are unhappy with
the results
of BBB AUTO LINE, you
can still
go to court because an
arbitrator’s decision is binding
on GM
but not on you, unless you accept it.
Eligibility is limited by vehicle
agehileage and other factors. For
further information concerning the
program, call the
BBB at
1-800-955-5100. You may also call the
Pontiac Customer Assistance Center.
* This program may not be available in
all states, depending
on state law.
Canadian owners refer
to your
warranty booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
** Some states may require that you$le
a claim with
BBB AUTO LINE before
resorting to state-operated
procedures (including court).
301 ...
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Customer Assistance Information
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists
in a
group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
302
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Limited. You may
write to: Transport Canada
Box 8880
Ottawa, Ontario KlG 352
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or
Transport Canada)
in a situation like
this, we certainly hope you’ll notify us.
Please call us at
1-8OO-PM-CARES, or
write:
Pontiac Division Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI 48340
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
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Pontiac Roadside
Assistance Program
Security While Bu Travel
1-800-ROADSIDE - 1-800-762-3743
As the proud owner of a new Pontiac
vehicle, you are automatically enrolled
in the Pontiac Roadside Assistance
Program?’ This value-added service is
intended to provide you with peace of
mind as you drive in the city or travel
the open road.
Pontiac’s Roadside Assistance toll-free
number is staffed by a team of technically
trained advisors, who are available
24 hours a day, 365 days a year.
We
take anxiety out of uncertain
situations by providing minor repair information over
the phone or making
arrangements to tow your vehicle to the
nearest Pontiac dealer.
We will provide the following services
for 3 years/36,000 miles, at
no expense
to you:
Vehicle out of fuel
Keys locked in vehicle
Tow to nearest dealer for warranty
Change a flat tire
Jump starts
We have quick, easy access to telephone
numbers of the following services
depending on your needs:
Hotels
Glass replacement
Rental vehicles or taxis
Police, fire department or hospitals In many
instances, mechanical failures
are covered under Pontiac’s
comprehensive warranty. However, when other services are utilized, our
advisors will explain any payment
obligations you might incur.
Pontiac reserves the right to limit
services or reimbursement to
an owner
or driver when in Pontiac’s judgement
the claims become obsessive in
frequency or type of occurrence.
*In Canada, call 1-8OO-268-68OO for details
on Roadside Assistance.
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Customer Assistance Information
w Pontiac Roadside Assistance Program
(em.)
For prompt and efficient assistance
when calling, please provide the
following information to the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle identification number
Vehicle license plate number
While we hope that you never have the
occasion
to use our service, it is added
security while travelling for you and
your family. Remember, we’re only a phone call away. Pontiac Roadside
Assistance-1-800-ROADSIDE
- or
1-800-762-3743.
Service Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in
the fifty US. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds
(4536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7 Pontiac regularly sends its dealers useful
service bulletins about Pontiac products.
Pontiac monitors product performance
in the field. We then prepare bulletins
for servicing our products better. Now,
you can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inexpensive
repairs which, if done on time
with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
condition. Others describe a quicker way to
fix your vehicle. They can help a
technician service your vehicle better.
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Most bulletins apply to conditions
affecting a small number of cars or
trucks. Your Pontiac dealer or a
qualified technician may have to
determine if
a specific bulletin applies to
your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Pontiac for all models
in the
model year, you can buy individual
PSP’s, such as those which may pertain
to a particular model.
To do this, you
will first need to see our index of PSP’s.
It provides a variety of information.
Here’s what you’ll find in the index and
how you can get one:
What You’ll Find in the Index
A list of all PSP’s published by
Pontiac in a model year
(1990 or
later). PSP’s covering all models of
Pontiac vehicles are listed in the same
index.
Ordering information so you can buy
the specific PSP’s you may want.
Price information for the PSP’s you
may want to buy.
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Customer Assistance Information
How You Can Get an Index
Indexes are published periodically. Most
of the PSP’s which could potentially
apply to the most recent Pontiac models
will be listed in the most recent
publication for that model year. This
means you may want
to wait until the
end of the model year before ordering
an index, if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published
in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that is not
over yet, we’ll send you the most
recently published issue. Check the
order form for indexes for earlier model
years. Cut out
the order form, fill it out, and
mail it
in. We will then see to it that an
index is mailed to you. There is no
charge for indexes for the 1990-1993
model years.
Toll-Free Telephone Number
If you want an additional order form for
an index, just call toll-free and we’ll be
happy to send you one. Automated recording equipment will take your
name and mailing address. The number
to call
is 1-800-551-4123.
A Very Important Reminder
These PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselferl’ Technicians have the
equipment, tools, safety instructions,
and know-how to do a job quickly and
safely.
Pontiac Service Publications
You can get these by using the following
order form.
Pontiac Division service manuals are
intended for use by professional,
qualified technicians. Attempting repairs
or service without the appropriate
training, tools, and equipment could
cause injury to you or others and
damage to your vehicle that may cause it
not to operate properly.
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1993 PONTIAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailing it with your check, money order or credit card information to H8h, Incorporated (address listed below).
CURRENT PUBLICATIONS FOR 1993 PONTIAC BONNEVILLE
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, letters \
and articles
published for trained dealer service personnel. See Service Publ\
ica-
tions listed previously in this section.
A cumulative index is published quarterly during the current model\

year. The indexes list all PSP’s published by Pontiac in the model year.
PSP Index
Year Form Number Price
1993 PSPI-93-P . .............. Free
1992 PSPI-92-P.
........................ Free
1991
PSPI-91-P .. ............................ Free
1990 PSPI-90-P.
............................. Free
NOTE: Form Numbers for individual Product Service Publications may
be found in the PSP Index. Prices are $4.00 for the first PSP and
$2.00
for each additional PSP on the same order.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price
1991 All PSP’S .................... S-91-PSP-4 15.00
1990
All PSP’S .................... S-90-PSP-4 15.00
For subscription information call Helm, Incorporated. SERVICE MANUALS
Service Manuals
have the diagnosis, repair and overhaul information
on engines, transmission, axle, suspension, brakes, electrical, s\
teer-
ing, body, etc.
Model Form Number Price
1993 Pontiac Bonneville
............. S-9310-H $43.00
*Please specify special body or engine types on order form. Write
information in the Form Number column. For example: Turbo,
Convertible.
OWNER’S INFORMATION
Owner publications are written directly for Owners and intended \
to pro-
vide basic operational information about the vehicle. The Owner’\
s
Manual includes the Maintenance Schedule for all models.
1993 Pontiac Bonneville Owner’s Manual
In Portfolio:
lnClUd8S htffolio, Owner‘s Manualand Warranty Booklet.
1993 Pontiac Bonneville
SE In-Portfolio . . ,10202134 $15.00
1993 Pontiac Bonneville
SSEl In-Portfolio .lo215984 $15.00
Without Portfolio: lncludes Owner’s Manual.
1993 Pontiac Bonneville Without Portfolio .lo202135 $11.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model P\
ontiac
vehicles.
To request an order form, please specify year and model
name
of vehicle.
Address all inquiries to: HELM, INCORPORATED
PO. Box 07130
Detroit,
MI 48207
Credit Card Orders ONLV: 1-800-782-4356
For information and inqulries call: (313) 883-1430
c
307 ’ ’
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Notes
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PONTIAC SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
c--
Post Office Box 07130, Detroit, Michigan 482(
L
I ORDER TOLL FREE I *Minimum Credit Card Order $10.00
For Card "Older Orders Only) If further information is needed, write Helm or call (: #) 883-1430.
1-800-782-4356
(Monda -Frida 8130 A.M.-~:oo P.M. EST) ORDER INFORMATION NOT AVAILABLE THROUGH THE TOLL FREE NUMBER.
PUBLICATION FORM NUMBER' ITEM DESCRIPTION VEHICLE MODEL NAME I I I
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS-NO
P.0 BOX NUMBERS) (STATE)
(ZIP CODE) address isdinerent from your
shipping address shown.
DAYTIME TELEPHONE NO. CODE fCUSTOMER SIGNATURE)
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