Ram 1500 2020 Owner's Manual

MULTIMEDIA 649
wheel, or press and hold the Home button within Apple
CarPlay® , to activate Siri, which recognizes natural voice
commands to use a list of your iPhone ’s® features:
• Phone
• Music
• Messages
• Maps
• Additional AppsUconnect 4/4C/4C NAV With 8.4-inch Display Apple CarPlay® Uconnect 4C NAV With 12-inch Display Apple CarPlay®
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650 MULTIMEDIA
Refer to your Uconnect Owner’s Manual Supplement for
further information.
NOTE:
Requires compatible iPhone®. See dealer for phone compat-
ibility. Data plan rates apply. Vehicle user interface is a
product of Apple®. Apple CarPlay® is a trademark of
Apple® Inc. iPhone® is a trademark of Apple® Inc., regis-
tered in the US and other countries. Apple® terms of use and
privacy statements apply.
General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with
Innovation, Science, and Economic Canada license-exempt
RSS standard(s). Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired opera -
tion. Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux appar
-
eils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. es posible que este equipo o dispositivo no cause interfer -
encia perjudicial y
2. este equipo o dispositivo debe aceptar cualquier interfer -
encia, incluyendo la que pueda causar su operación no
deseada.
NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
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MULTIMEDIA 651
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar and Ucon-
nect are registered trademarks and Mopar Owner Connect is
a trademark of FCA US LLC. Androidâ„¢ is a trademark of
Google Inc. SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
• US residents visit www.DriveUconnect.com or call:
1-877-855-8400 (24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001 (English) or 1-800-387-9983 (French) SiriusXM Guardianâ„¢ services support:
• US residents visit
www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
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652
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter
-
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealers have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
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CUSTOMER ASSISTANCE 653
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (home, mobile, and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
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654 CUSTOMER ASSISTANCE
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi
-
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. Authorized dealers have made
major investments in facilities, tools, and training to assure
that you are absolutely delighted with the ownership experi -
ence. You will be pleased with their sincere efforts to resolve
any warranty issues or related concerns.
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CUSTOMER ASSISTANCE 655
WARRANTY INFORMATION
See the Warranty Information for the terms and provisions of
FCA US LLC warranties applicable to this vehicle and
market.
MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at its
best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme -
diately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov ; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from http:/
/www.safercar.gov .WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle components
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids contained
in vehicles and certain products of component wear
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
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656 CUSTOMER ASSISTANCE
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob
-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (US)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (US)
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657
INDEX
A
Adaptive Cruise Control (ACC) (Cruise Control) ............. 340
Adding Engine Coolant (Antifreeze) ................................... 508
Adding Fuel ............................................................................. 403
Additives, Fuel ........................................................................ 550
Adjust Down....................................................................................... 46
Forward .................................................................................. 46
Rearward ................................................................................ 46
Up ............................................................................................ 46
Adjustable Pedals...................................................................... 58
Air Bag Air Bag Operation ............................................................... 249Air Bag Warning Light ............................................... 246, 250
Enhanced Accident Response ................................... 262, 481
Event Data Recorder (EDR) ............................................... 481
Front Air Bag ....................................................................... 250If Deployment Occurs ........................................................ 261
Knee Impact Bolsters .......................................................... 257Maintaining Your Air Bag System.................................... 263
Maintenance......................................................................... 263
Redundant Air Bag Warning Light .................................. 247
Transporting Pets ................................................................ 285
Air Bag Light ........................................................... 179, 246, 287 Air Cleaner, Engine (Engine Air Cleaner Filter).................494
Air Conditioner Maintenance ...............................................496
Air Conditioner Refrigerant ..........................................496, 497
Air Conditioner System..........................................................496
Air Conditioning ................................................................. 78, 90
Air Conditioning Filter .....................................................93, 497
Air Conditioning System .........................................................91
Air Conditioning, Operating Tips ..........................................92
Air Filter ...................................................................................494
Air Pressure Tires .......................................................................................526
Air Suspension ................................................................319, 325
Alarm Panic ........................................................................................20
Security Alarm ...............................................................33, 180
Alterations/Modifications Vehicle.....................................................................................15
Android Auto ..........................................................................647
Antifreeze (Engine Coolant) ..........................................507, 553 Disposal ................................................................................509
Anti-Lock Brake System (ABS) .............................................198
Anti-Lock Warning Light.......................................................187
Apple CarPlay .........................................................................648
Assist, Hill Start .......................................................................207
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658
Audio Systems (Radio) .......................................................... 557
Auto Down Power Windows .................................................. 95Auto Unlock, Doors ................................................................ 308
Automatic Door Locks ............................................................. 41
Automatic Headlights .............................................................. 70
Automatic High Beams ............................................................ 68
Automatic Tailgate Release ................................................... 107
Automatic Temperature Control (ATC) ................................ 91
Automatic Transmission ................................................ 304, 514 Adding Fluid ....................................................................... 514Fluid And Filter Change .................................................... 514
Fluid Change........................................................................ 514
Fluid Level Check ....................................................... 513, 514
Fluid Type .................................................................... 513, 556
Special Additives................................................................. 514
Automatic Transmission Limp Home Mode ...................... 308
Auxiliary Driving Systems .................................................... 211
Axle Fluid......................................................................... 515, 556
Axle Lubrication...................................................................... 515 B
Back-Up .................................................................................... 396
Back-Up Camera ..................................................................... 396
Battery............................................................................... 181, 491 Charging System Light....................................................... 181
Keyless Key Fob Replacement ............................................ 21
Battery Saver Feature ............................................................... 73 Belts, Seat ..................................................................................286
Blind Spot Monitoring ............................................................ 211
Body Builders Guide ................................................................14
Body Mechanism Lubrication ...............................................502
B-Pillar Location ......................................................................521
Brake Assist System ................................................................200
Brake Control System .............................................................199
Brake Fluid .......................................................................512, 556
Brake System....................................................................512, 546 Fluid Check ..........................................................................512
Master Cylinder ...................................................................512Parking ..................................................................................297
Warning Light......................................................................179
Brake/Transmission Interlock ..............................................304
Bulb Replacement ...................................................................436
Bulbs, Light ......................................................................289, 436 C
Camera...................................................................................... 396
Camera, Rear....................................................................396, 398
Camper .....................................................................................146
Capacities, Fuel........................................................................553
Caps, Filler Oil (Engine) ..................................................................487, 493
Radiator (Coolant Pressure)...............................................509
Car Washes ..............................................................................540
Carbon Monoxide Warning ...........................................286, 552
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