phone RAM 1500 2023 Owner's Guide

236MULTIMEDIA
Voice Text Reply — If Equipped
Uconnect can announce incoming text messages. Push
the VR button or Phone button and say:

1. “
Listen
” to have the system read an incoming text
message. (Must have compatible mobile phone
paired to Uconnect system.)

2. “ Reply” after an incoming text message has been
read.
Listen to the Uconnect prompts. After the beep, re -
peat one of the predefined messages and follow the
system prompts.NOTE:Only use the numbering listed in the provided table.
Otherwise, the system will not transpose the message.
Did You Know: Your mobile phone must have the full
implementation of the Message Access Profile (MAP) to
take advantage of this feature. For details about MAP, visit
UconnectPhone.com.
Apple® iPhone® iOS 5 or later supports reading incoming
text messages only. For further information on how to
enable this feature on your Apple® iPhone®, refer to your
iPhone® “User Manual”.
Did You Know: Voice Text Reply is not compatible with
iPhone®, but if your vehicle is equipped with Siri® Eyes
Free, you can use your voice to send a text message.
Siri® Eyes Free — If Equipped
When used with your Apple® iPhone® connected to your
vehicle via Bluetooth®, Siri lets you use your voice to send
text messages, select media, place phone calls and much
more. Siri uses your natural language to understand what
you mean and responds back to confirm your requests.
The system is designed to keep your eyes on the road and
your hands on the wheel by letting Siri help you perform
useful tasks.
To enable Siri, push and hold, then release the Uconnect
Voice Recognition (VR) button on the steering wheel. After
you hear a double beep, you can ask Siri to play podcasts
and music, get directions, read text messages, and many
other useful requests.BLUETOOTH® COMMUNICATION LINK
Mobile phones may lose connection to the Uconnect
Phone. When this happens, the connection can generally
be re-established by restarting the mobile phone. Your
mobile phone is recommended to remain in Bluetooth®
ON Mode.
POWER-UP
After switching the ignition key from OFF to either the
ON/RUN or ACC position, or after a language change, you
must wait at least 15 seconds prior to using the system
Úpage 402.
CONNECTED VEHICLE SERVICES —
IF EQUIPPED
IS MY VEHICLE CONNECTED?
If equipped, vehicles with an ASSIST and an SOS button
are connected vehicles. These buttons will be located on
either the rearview mirror or overhead console, depending
on the vehicle. If these buttons are present in your vehicle,
you have a connected radio and can take advantage of the
many connected vehicle features.
For further information about the ASSIST and SOS buttons
Úpage 314.
PRE-DEFINED VOICE TEXT REPLY RESPONSES
Yes. Stuck in traffic. See you later.
No. Start without
me. I’ll be late.
Okay. Where are you? I will be 5
minutes late.
Call me.
Are you there
yet?
I’ll call you later. I need
directions. See you in 5 10, 15, 20, 25, 30, 45, 60> minutes.
I’m on my way.
Can’t talk right
now.
I’m lost. Thanks.

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MULTIMEDIA239
Using Your Owner’s Site
Your Owner’s Site website https://www.mopar.com/
en-us.html (US Residents), or www.mopar.ca (Canadian
Residents) provides you with all the information you need,
all in one place. You can track your service history, find
recommended accessories for your vehicle, watch videos
about your vehicle's features, and easily access your
manuals. It is also where you can manage your SiriusXM
Guardian™ account. This section will familiarize you with
the key elements of the website that will help you get the
most of your SiriusXM Guardian™ connected services.
For customers in the United States, press the Sign
In/Register button and enter your email address and
password.
For customers in Canada, press the My Vehicle button.
Select from “Dashboard”, “Vehicle Health Report”, and
“Recalls”. The website will then prompt you to log in using
your email address and password.
 Edit/Edit Profile:
To manage the details of your SiriusXM Guardian™
account, such as your contact information, password
and SiriusXM Guardian™ PIN, click on the Edit/Edit
Profile button to access the details of your account.
 Connected Services Status:
This statement will indicate your SiriusXM
Guardian™-equipped vehicle.
 Remote Commands:
For vehicles with an active SiriusXM Guardian™
subscription, press one of these icons and enter your
four-digit SiriusXM Guardian™ Security PIN to remotely
start (if equipped), lock/unlock doors or sound the horn
and flash the lights. Editing Your Notifications
Notifications are an important element of your SiriusXM
Guardian™ account. For example, any time you use your
remote services (such as Remote Door Unlock), you can
elect to receive a text message, push notification, and/or
E-mail to notify you of the event. To set up the
notifications, please follow these instructions.

1. Log on to your Owner’s Account at

https://
www.mopar.com/en-us.html (US Residents) and
select “Dashboard”, or www.mopar.ca
(Canadian
Residents), select “My Vehicle” and then
“Dashboard”.

2. Click the Edit/Edit Profile button.
3. Once there, select “SiriusXM Guardian™” where you can edit Notification Preferences.
4. You can enter a mobile phone and/or email address to notify you, and you can customize the types of
messages.
USING SIRIUSXM GUARDIAN™
SOS Call — If Equipped
Access To Emergency Services At The Push Of A Button
SiriusXM Guardian™ In-Vehicle Assistance Features
With SiriusXM Guardian™, your vehicle has onboard
assistance features located on the rearview mirror or
overhead console designed to enhance your driving
experience if you should ever need assistance or support.
Description
SOS Call offers a convenient way to get in contact with a
SiriusXM Guardian™ Customer Care agent in the event of
an emergency. When the connection between the vehicle
and the live agent is made, your vehicle will automatically
transmit location information. In the event of a minor
collision, medical or any other emergency, press the SOS
button to be connected to a call center agent who can
send emergency assistance to your vehicle’s location.
NOTE:Certain SiriusXM Guardian™ connected services are
dependent on an operational Uconnect system, cellular
network availability that is compatible with the device in
your vehicle, and GPS network availability. Not all features
of SiriusXM Guardian™ are available everywhere at all
times, particularly in remote or enclosed areas.WARNING!
Some SiriusXM Guardian™ connected services,
including SOS Call and Roadside Assistance Call, will
NOT work without a network connection compatible
with your device.
Center Light Status Description
Off No call activated
Green Active call in progress
Red System error
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240MULTIMEDIA
How It Works

1. Push the SOS Call button; the indicator light will turn green indicating a call has been placed.

NOTE:
In case the SOS Call button is accidentally pushed,
there is a 10-second delay before the SOS call is
placed. The system will verbally alert you that a
call is about to be made. To cancel the SOS Call
connection, push the SOS Call button on the
rearview mirror or overhead console or press
the Cancel button on the touchscreen within
10 seconds.
 During an SOS Call, the Bluetooth®-paired phone
is disconnected so incoming or outgoing calls will
go through your mobile device versus the
hands-free system which is not available due to
the SOS Call.
2. Once a connection between the vehicle and a SiriusXM Guardian™ Customer Care agent is made,
the agent will stay on the line with you.
NOTE:Calls between the vehicle occupants and the SiriusXM
Guardian™ Customer Care center may be recorded or
monitored for quality assurance purposes. Through your
enrollment in and use of the SiriusXM Guardian™
connected services, you consent to being recorded. SOS Call System Limitations
Vehicles that have been purchased in the US and that
travel into Mexico and Canada may have limited services.
In particular, responses to SOS calls or other emergency
services may be unavailable or very limited. Vehicles
purchased outside the United States and Canada are
unable to receive SiriusXM Guardian™ connected
services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:

The light will continuously be illuminated red.
 The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
 An in-vehicle audio message will state “Vehicle phone
requires service. Please contact your dealer.”
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop SOS Call
system operation. These include, but are not limited to,
the following factors:
 The ignition key is in OFF position.
 The vehicle’s electrical systems are not intact.
 The vehicle battery loses power or becomes
disconnected during a vehicle crash. 
The SOS Call system software and/or hardware is
damaged during a vehicle crash.
 LTE (voice/data) or 4G (data) coverage and/or GPS
signals are unavailable or obstructed.
 Network congestion.
 Weather conditions.
 Buildings, structures, geographic terrain, or tunnels.
If your vehicle loses battery power for any reason
(including during or after an accident), the SOS Call
system, among other vehicle systems, will not operate.
Requirements
 This feature is available only on vehicles sold in the US
or Canada.
 Vehicle must be properly equipped with the SiriusXM
Guardian™ connected services. Vehicle must be regis -
tered with SiriusXM Guardian™ and have an active
subscription that includes the applicable feature.
 Vehicle must have an operable LTE (voice/data) or 4G
(data) network connection compatible with your device.
 Vehicle must be powered in the ON/RUN or ACC
(Accessory) position with a properly functioning elec -
trical system.

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248MULTIMEDIA
Family Drive Alerts — If Equipped
Description
Family Drive Alerts help promote safer driving and give you
peace of mind when your loved ones are out on the road.
You can set boundary limits, monitor driving speed, and
pinpoint your vehicle’s location any time, any place. Use
the Vehicle Branded App to set alerts:
Boundary Alert
Receive a notification the moment your vehicle is
driven either out of or into a geographic boundary that
you set.
 Curfew Alert
Receive a notification when your car is being driven
outside of the curfew time.
 Speed Alert
Receive a notification whenever your car exceeds a
speed limit you set.
 Valet Alert
Receive a notification if and when your vehicle is driven
outside a quarter-mile radius of a valet drop-off zone.
SmartWatch Integration — If Equipped
Description
SmartWatch Integration puts the Vehicle Branded App
right on your Apple® Watch or Android™ Wear. To get
started, follow these steps:
1. Download the Vehicle Branded App from the App
Store® or Google Play.

2. Log onto the app from your smartphone using the username and password you created when you first
set up your account.
3. Make sure your watch and smartphone are connected through Bluetooth®.
4. The Vehicle Branded App should appear on your SmartWatch.
Once the app is downloaded on your SmartWatch, you can
enjoy these features:
 Lock or unlock your vehicle by tapping the remote lock
button in the app and entering your security PIN.
 Remote start or stop your vehicle.
 View important vehicle stats, such as fuel level, vehicle
location, tire pressure warning, and more.
MANAGE MY SIRIUSXM GUARDIAN™
A
CCOUNT
To manage your SiriusXM Guardian™ account, press the
ASSIST button in your vehicle, or call SiriusXM Guardian™
Customer Care.
NOTE:It is recommended, when selling your vehicle, or turning in
your lease, to call SiriusXM Guardian™ Care to remove
your personal data.
CONNECTED SERVICES FAQS
For additional information about SiriusXM Guardian™,
active subscribers can push the ASSIST button (if
equipped) and then select SiriusXM Guardian™ Call on
your in-vehicle touchscreen to contact SiriusXM
Guardian™. Your call will be directed to a SiriusXM
Guardian™ agent or held in a queue until an agent is
available. If you do not have an active subscription, push
the ASSIST button and press the Activate button on the
touchscreen to activate services.
CONNECTED SERVICES SOS FAQS —
I
F EQUIPPED

1.
What happens if I accidentally push the SOS Call
button on the mirror or overhead console?
You have
10 seconds after pushing the SOS Call button to
cancel the call. To cancel the call, either push the
SOS Call button again, or press the Cancel button on
the in-vehicle touchscreen.

2. What type of information is sent when I use the SOS
Call button from my vehicle? Certain vehicle
information, such as make and model, is transmitted
along with the last known GPS location.
3. When could I use the SOS Call button? You can use
the SOS Call button to make a call if you or someone
else needs emergency assistance.

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CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS

1.
How long does it take to unlock or lock the door?

Depending on various conditions, it can take up to
three minutes or more for the request to get to your
vehicle.

2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will lock/unlock the door more
quickly, however its range is limited and your Vehicle
Branded App comes in handy for these and other
situations.
3. Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN are
required for the activation of Remote services
through your mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Vehicle Branded
App? The Vehicle Branded App is compatible with
most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future. 5.
Why is the Vehicle Branded App running slow? The
Vehicle Branded App relies on a mobile network
connection from your device to send commands to
your vehicle which must have an operable LTE (voice/
data), 4G (data), or 5G (data) network connection. If
either your device or your vehicle is in an area with
below average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS

1.
What is the phone number for roadside assistance
call? The phone number is:
 US: 1-800-521-2779
 Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™, does it
cover towing or other expenses incurred by using
roadside assistance? No, however your new vehicle
may include Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED

1.
How long does it take to send the route and
destination to my vehicle?
Depending on various
conditions, it can take up to three minutes for the
request to get through to your vehicle.

2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up that
will cancel the route if selected. 3.
Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a “Locations” option. Once “Locations” is
selected, you can choose from a list of recently sent
destinations.
CONNECTED SERVICES VEHICLE FINDER
FAQ
S

1.
Can someone else locate my vehicle?
Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
guard your PIN accordingly. See the Uconnect and
SiriusXM Guardian™ terms of service for more
information.

2. How long does it take to sound my horn and flash the
lights? Depending on various conditions, it can take
three minutes or more for the request to get through
to your vehicle.
3. How do I turn off the horn and lights after I turn them
on? If you are close enough to the vehicle, you can
use the key fob to turn off the horn and lights by
pushing the red Panic button.
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CONNECTED SERVICES ACCOUNT
FAQ
S — IF EQUIPPED

1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can register
your SiriusXM Guardian™ Account:
 Push the ASSIST button. A call will be placed to an
agent who can assist in registering your new
account.
 Press the Activate Services icon in the Apps menu.
Select the button to speak with an agent, who can
assist in registering your new account.
 Press the Activate Services icon in the Apps menu.
Enter your email on the touchscreen and then
follow the prompts from the provided email. You
will receive an email with an activation link that
will be good for 72 hours. Once you click the acti -
vation link, you will be prompted to fill out your
information and accept Terms and Conditions.
Then, you will be directed to the SiriusXM
Guardian™ home page to complete your profile
and demo the remote services.
2. Why do I need an email address? Without an email
address, customers cannot register for SiriusXM
Guardian™. Customers need to register so they can
subscribe to receive additional services and create a
SiriusXM Guardian™ Security PIN for remote
command requests. 3.
How do I create a SiriusXM Guardian™ security PIN?
Set up your SiriusXM Guardian™ Security PIN during
the registration process. The SiriusXM Guardian™
Security PIN will be required to authenticate you
when accessing your account via SiriusXM
Guardian™ Call or performing any remote services,
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ security PIN?
If you’ve already activated services and forgot your
SiriusXM Guardian™ Security PIN, you can reset the
PIN by selecting Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™ payment
account address? Your SiriusXM Guardian™ Payment
Account address can be updated online, or by calling
SiriusXM Guardian™ Customer Care from ASSIST in
your vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM Guardian™
Payment Account.
6. How do I update my SiriusXM Guardian™ profile?
Your name, home address, phone number, email
address and SiriusXM Guardian™ Security PIN can be
updated online on your Owner’s Site. Log in to your
Owner’s Site then select Edit Profile to edit your
personal information. Make your edits and click Save.
7. Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services. 8.
Can I access every App and service while driving? No,
some applications and services are not available
while driving. For your own safety, it is not possible to
use some of the touchscreen features while the
vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for
renewal? If you have added a credit card to your
account information, your subscription will be
automatically renewed for a term length in
accordance with the service plan that you have
selected at the then current subscription rate and on
every renewal date thereafter, unless you cancel your
subscription by calling SiriusXM Guardian™ Care. If
you have not added a credit card to your account,
SiriusXM Guardian™ will send you an email or letter
in advance of your expiration date to remind you that
your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™ notifi -
cation preferences? Contact SiriusXM Guardian™
Customer Care, or go to your Owner’s Site and then
update your preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact SiriusXM
Guardian™ Customer Care by pushing the ASSIST
button on your rearview mirror or overhead console.
12. How do I update my credit card information? Login to
your Owner’s Site, and select Edit Profile, then select
SiriusXM Guardian™ Payment Account.
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252MULTIMEDIA
13.How do I find out how much longer I have on my
subscription? Contact SiriusXM Guardian™ Customer
Care.
You also can visit your Owner’s Site and choose a sub -
scription to view its expiration date. When your sub -
scription is about to expire, you will receive an email
or letter of notification.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided from the
date of cancellation for annual plans or longer.
Please see the Uconnect and SiriusXM Guardian™
Terms & Conditions for refunds related to billing
plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires? Yes. If
you have an annual subscription, your subscription
will be canceled the day you cancel. If you have a
monthly subscription, your subscription will be
canceled on the last day of the month in which you
choose to cancel.
16. What should I do if I want to sell my vehicle? Before
your vehicle is sold to a new owner, you’ll want to
remove your account information. This process
removes all personal information, returns the
Uconnect system to its original factory settings,
removes all SiriusXM Guardian™ connected services
and account information. To remove your account
information from the Uconnect system, contact
SiriusXM Guardian™ Customer Care. 17.
What if I forgot to remove my account information
before I returned my lease vehicle or sold it? Contact
SiriusXM Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/data), 4G
(data), or 5G (data) network connection compatible
with my device is temporarily unavailable? The SOS
Call and ASSIST buttons will NOT function if you are
not connected to an operable LTE (voice/data) or 4G
(data), 5G (data) network. Services that required your
smartphone only direct calls to Roadside Assistance
Call may be functioning if you have an operable
network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which
may include information about your vehicle, your vehicle’s
health and performance, your vehicle’s location, your
utilization of the features in your vehicle, and other data.
The collection, use and sharing of this information is
required to provide the SiriusXM Guardian™ connected
services and is further described by the Uconnect Privacy
Policy, which can be found at www.driveuconnect.com/
connectedservices/privacy.html (US Residents) or
www.driveuconnect.ca (Canadian Residents). This
information may be collected by SiriusXM® Connected
Vehicle Services Inc. and shared with FCA US LLC for the
purposes stated in the Uconnect Privacy Policy. Vehicle
health and diagnostic information including location data
may be used by Uconnect to provide a Vehicle Health
Report to you. Even if you cancel your SiriusXM Guardian™ subscription,
this vehicle diagnostic health information, including
location data, may still be transmitted from your vehicle
and you may still have a Vehicle Health Report sent to you.
Use of any of the connected services including SiriusXM
Guardian™ is deemed to be your consent to the collection,
use and disclosure of this information in accordance with
the Uconnect Privacy Policy. If you do not want this
information to be collected, used, or shared, you must
cancel your Uconnect services in their entirety by
contacting us as referenced in the Uconnect Privacy
Policy.RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance from
your radio. This condition may be lessened or eliminated
by repositioning the mobile phone within the vehicle. This
condition is not harmful to the radio. If your radio
performance does not satisfactorily improve from
repositioning the mobile phone, it is recommended that
the volume be turned down or off during mobile phone
operation when not using the Uconnect system.

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REGULATORY AND SAFETY
I
NFORMATION
US/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal wireless radio is
far below the FCC and IC radio frequency exposure limits.
Nevertheless, the wireless radio will be used in such a
manner that the radio is 8 inches (20 cm) or further from
the human body.
The internal wireless radio operates within guidelines
found in radio frequency safety standards and
recommendations, which reflect the consensus of the
scientific community.
The radio manufacturer believes the internal wireless
radio is safe for use by consumers. The level of energy
emitted is far less than the electromagnetic energy
emitted by wireless devices such as mobile phones.
However, the use of wireless radios may be restricted in
some situations or environments, such as aboard
airplanes. If you are unsure of restrictions, you are
encouraged to ask for authorization before turning on the
wireless radio
Úpage 402.
PERFORMANCE PAGES — IF EQUIPPED
Performance Pages is an application that provides a
display for performance indicators that will help you gain
familiarity with the capabilities of your vehicle in real time. To access the Performance Pages, press the Vehicle
button on the touchscreen. Then, press the Performance
tab. Press the desired button on the touchscreen to
access that specific Performance Page.
The Performance Pages include the following:

Timers
 Gauges
 G-Force
 Pitch & Roll
 Dyno/Engine
 Vehicle Dynamics
Snapshot
The Snapshot feature allows you to take a screenshot of
any page. The information can be saved onto a USB
device. To take a snapshot, make sure a USB device is plugged
into the vehicle. Next, press the Snapshot icon located in
the lower left corner of the touchscreen.
The file will be saved to the USB drive. At the time a
snapshot is taken, the bottom bar of the touchscreen will
be replaced with the historical data from the vehicle
present at the time the snapshot icon was pressed. The
following information will display:

Date
 Vehicle Identification Number (VIN)
 Longitude And Latitude Coordinates
 Outside Temperature
 Odometer
The following describes each feature and its operation:
TIMERS
When the Timers page is selected, you will be able to view
the Drag and Accel & Braking timers.
 Recent
A real-time summary of performance timers for the
most recent valid run, or the status of a test in prog -
ress.
 Last
The last recorded run of performance timers.
 Best
The best recorded run of performance timers, except
for braking data.
WARNING!
Measurement of vehicle statistics with the
Performance Pages is intended for off-highway or
off-road use only and should not be done on any public
roadways. It is recommended that these features be
used in a controlled environment and within the limits
of the law. The capabilities of the vehicle as measured
by the Performance Pages must never be exploited in a
reckless or dangerous manner, which can jeopardize
the user’s safety or the safety of others. Only a safe,
attentive, and skillful driver can prevent accidents.
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IN CASE OF EMERGENCY315
NOTE:
Your vehicle may be transmitting data as authorized by
the subscriber Úpage 402.
 The ASSIST and SOS buttons will only function if you
are connected to an operable LTE (voice/data) or 4G
(data) network, which comes as a built in function.
Other services will only be operable if your SiriusXM
Guardian™ or Brand Connect service is active and you
are connected to an operable 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
 Roadside Assistance – If you get a flat tire, or need a
tow, just push the ASSIST button, select the Roadside
Assistance button and you’ll be connected to someone
who can help. Roadside Assistance will know what
vehicle you’re driving and its location. Additional fees
may apply for roadside Assistance.
 SiriusXM Guardian™ Customer Care (If available) –
In-vehicle support for SiriusXM Guardian™. 
Vehicle Customer Care – Total support for all other
vehicle issues.
 Uconnect Customer Care – Total support for Radio,
Phone and NAV issues and Uconnect enrollment if
SiriusXM Guardian™ is not supported.
SOS Call

1. Push the SOS Call button on the overhead console or in the radio screen.

NOTE:In case the SOS Call button is pushed in error, there will be
a ten second delay before the SOS Call system initiates a
call to a SOS operator. To cancel the SOS Call connection,
push the SOS call button on the overhead console or press
the cancellation button on the Device Screen. Termination
of the SOS Call will turn off the green LED light on the
overhead console.
2. The LED lights located within the ASSIST and SOS buttons on the overhead console will turn green once
a connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit
the following important vehicle information to a SOS
operator:
 Indication that the occupant placed a SOS Call
 The vehicle brand
 The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to determine if
additional help is needed.NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
 Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional help is
needed. Once the SOS operator opens a voice
connection with the vehicle’s SOS Call system, the
operator should be able to speak with you or other
vehicle occupants and hear sounds occurring in
the vehicle. The vehicle’s SOS Call system will
attempt to remain connected with the SOS
operator until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and provide them with
important vehicle information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
7

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398
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident or
work done that is not on your maintenance log, let the
service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle (additional charges may apply). If you need a
rental, it is advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. FCA US LLC's authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is repaired
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you are
still not satisfied, talk to the general manager or owner of
the authorized dealer. They want to know if you need
assistance. If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.
Any communication to FCA US LLC's customer center
should include the following information:
Owner's name and address
 Owner's telephone number (home, mobile, and office)
 Authorized dealer name
 Vehicle Identification Number (VIN)
 Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.

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