service Ram 2500 2020 Owner's Manual

MULTIMEDIA535
Uconnect System Support:
US residents visit www.DriveUconnect.com
or call: 1-877-855-8400 (24 hours a day 7
days a week)
Canadian residents visit www.DriveUcon-
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French) SiriusXM Guardian™ services support:
US residents visit www.siriusxm.com/
guardian
or call: 1-844-796-4827
Canadian residents visit www.siriusxm.ca/
guardian or call: 1-877-324-9091
9

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536
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an autho -
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

20_DJD2_OM_EN_USC_t.book Page 536

CUSTOMER ASSISTANCE537
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu
-
ments.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.
10

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538CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi -
tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Adminis -
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other infor -
mation about motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department immedi -
ately. Canadian customers who wish to
report a safety defect to the Canadian
government should contact Transport
Canada, Motor Vehicle Defect Investiga -
tions and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

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CUSTOMER ASSISTANCE539
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix prob-
lems on computer-controlled vehicle systems
and features. They show exactly how to find and
correct problems the first time, using
step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as
well as specifications, capabilities and safety
tips.
Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
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541
Belts, Seat
..................................................... 209
Blind Spot Monitoring.................................... 153
Body Builders Guide........................................ 12
Body Mechanism Lubrication........................ 408
B-Pillar Location............................................. 426
Brake Assist System...................................... 145
Brake Control System.................................... 145Brake Fluid.......................................... 415, 454
Brake System...................................... 415, 444
Fluid Check............................................... 415Master Cylinder......................................... 415
Parking...................................................... 229
Warning Light............................................ 130
Brake/Transmission Interlock....................... 232
Bulb Replacement......................................... 372Bulbs, Light.......................................... 210, 372
C
Cab Top Clearance Lights
.............................. 378
Camera.......................................................... 302
Camera, AUX........................................ 304, 311
Camera, Rear...................................... 302, 305
Camper.......................................................... 100
Capacities, Antifreeze (Engine Coolant)......... 451Capacities, Fluid............................................ 451
Caps, Filler Oil (Engine)
...................................... 391, 397
Radiator (Coolant Pressure)...................... 413
Car Washes................................................... 440
Carbon Monoxide Warning.................. 208, 448
Cargo Light....................................................... 52
Cellular Phone.............................................. 527
Center High Mounted Stop Light................... 377
Center Seat Storage Compartment.................. 82
Charge Air Cooler.......................................... 415
Chart, Tire Sizing........................................... 423
Check Engine Light (Malfunction Indicator
Light)............................................................. 142
Checking Your Vehicle For Safety................. 208
Checks, Safety.............................................. 208Child Restraint.............................................. 190
Child RestraintsBooster Seats
........................................... 193
Child Seat Installation..................... 201, 202
How To Stow An unused ALR Seat Belt.... 200Infant And Child Restraints....................... 192
Locating The LATCH Anchorages.............. 198
Lower Anchors And Tethers For Children.. 195
Older Children And Child Restraints......... 193Seating Positions...................................... 194
Clean Air Gasoline......................................... 446
CleaningWheels
..................................................... 434
Climate Control................................................ 57
Automatic.................................................... 61
Manual........................................................ 57
Cold Weather Operation............................... 215
Compact Spare Tire...................................... 433
Contract, Service.......................................... 537
Cooling Pressure Cap (Radiator Cap)............ 413
Cooling System............................................. 411
Adding Coolant (Antifreeze)...................... 413
Coolant Level................................... 412, 414
Cooling Capacity....................................... 451
Disposal Of Used Coolant......................... 414
Drain, Flush, And Refill............................. 412
Inspection................................................. 414Points To Remember................................ 414
Pressure Cap............................................ 413
Radiator Cap............................................. 413Selection Of Coolant (Antifreeze)
............... 412, 451, 452, 454
Corrosion Protection..................................... 439
Cruise Control (Speed Control)............. 273, 275
Cruise Light................................................... 141Cupholders.......................................................87
Customer Assistance.................................... 536
Cybersecurity................................................ 458
D
Daytime Running Lights
...................................49
Dealer Service............................................... 396
Defroster, Rear Window...................................57
Defroster, Windshield............................ 57, 209Delay (Intermittent) Wipers..............................55
Diagnostic System, Onboard......................... 141
Diesel Exhaust Brake.................................... 230
Diesel Fuel.................................................... 448
Diesel Fuel Requirements............................. 448
Diesel Fuel System, Re-Priming.................... 407
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544
J
Jack Location
................................................. 342
Jump Starting................................................ 362
K
Key Fob Panic Alarm
................................................. 15
Programming Additional Key Fobs....... 17, 24
Key Fob Battery Service (Remote Keyless
Entry)
............................................................... 15Key Fob Programming (Remote Keyless
Entry)
............................................................... 17
Keyless Enter-N-Go........................28, 211, 216
Lock The Vehicle’s Doors....... 466, 483, 502
Passive Entry............................................... 28
Passive Entry Programming............. 483, 502
Keys................................................................. 14
Replacement............................................... 24
L
Lane Change And Turn Signals
........................ 52
Lane Change Assist......................................... 52
LaneSense.................................................... 299
Latches.......................................................... 210
Hood........................................................... 74
Lead Free Gasoline........................................ 446
Leaks, Fluid................................................... 210
Life Of Tires................................................... 431
Light Bulbs........................................... 210, 372
Lights............................................................ 210
Air Bag.................................... 130, 181, 209
Automatic High Beam.................................. 50
Brake Assist Warning............................... 148
Brake Warning.......................................... 130
Bulb Replacement.................................... 372
Cab Top Clearance................................... 378Cargo........................................................... 52
Center Mounted Stop............................... 377
Courtesy/Reading....................................... 54Cruise....................................................... 141
Daytime Running......................................... 49
Electronic Stability Program(ESP) Indicator
............................................... 131
Exterior...............................................49, 210Fog........................................................... 376
Four Wheel Drive Indicator....................... 250
Hazard Warning Flasher........................... 338
Headlights............................................ 49, 51High Beam................................................... 50
Hill Descent Control Indicator................... 149
Illuminated Entry......................................... 55
Interior.................................................. 53, 54
Lights On Reminder..................................... 52
Low Fuel................................................... 135
Malfunction Indicator (Check Engine)....... 133
Park.......................................................... 140
Passing........................................................ 51
Seat Belt Reminder.................................. 130
Security Alarm.......................................... 131
Service...................................................... 372
Side Marker.............................................. 379
Traction Control........................................ 148
Transfer Case........................................... 250
Turn Signals............52, 140, 210, 374, 376
Warning Instrument Cluster Descriptions
................................ 131, 140Limited-Slip Differential....................... 264, 418
Load Shed Battery Saver Mode..................... 128
Load Shed Battery Saver On......................... 128Load Shed Electrical Load Reduction........... 128
Load Shed Intelligent Battery Sensor............ 128
Loading Vehicle............................................. 317
Tires.......................................................... 426
LocksAutomatic Door............................................31
Child Protection...........................................31
Power Door..................................................27
Low Tire Pressure System............................. 163Lubrication, Body.......................................... 408
Lug Nuts/Bolts.............................................. 444
M
Maintenance
....................................................74Maintenance Free Battery............................ 395
Maintenance Plan......................................... 386
Maintenance Schedule............... 380, 384, 386
Malfunction Indicator Light (Check
Engine)
................................................. 133, 142

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545
Manual Park Release
............................................. 366
Service...................................................... 539
Media Hub..................................................... 525
Memory Seat................................................... 35
Methanol....................................................... 446
Mirrors............................................................. 43Electric Powered......................................... 45
Heated........................................................ 47
Memory....................................................... 35Outside........................................................ 45
Rearview..................................... 43, 44, 338
Trailer Towing.............................................. 46
Modifications/AlterationsVehicle
........................................................ 12Monitor, Tire Pressure System....................... 163
Mopar Parts................................................... 538
MP3 Control.................................................. 525
Multi-Function Control Lever............................ 49
N
Navigation System (Uconnect GPS)
............... 302
New Vehicle Break-In Period.......................... 228
Noise ControlMaintenance............................................. 419
Tampering Prohibited................................ 420
Noise Emission Warranty..................... 419, 420
O
Occupant Restraints
..................................... 171
Octane Rating, Gasoline (Fuel)..................... 446
Off-Pavement Driving (Off-Road).......... 255, 336
Off-Road Driving (Off-Pavement).......... 255, 336
Oil Change Indicator..................................... 385
Oil Filter, Change.......................................... 398Oil Filter, Selection........................................ 398
Oil Pressure Light.......................................... 132
Oil Reset....................................................... 119Oil, Engine................................... 396, 452, 454
Capacity.................................................... 451
Change Interval........................................ 396
Dipstick.................................................... 394
Disposal................................................... 398Filter....................................... 398, 452, 454
Filter Disposal........................................... 398
Identification Logo........................... 396, 397
Materials Added To.................................. 398Pressure Warning Light............................ 132
Recommendation............................ 396, 451
Synthetic.................................................. 398
Viscosity.......................................... 397, 451
Onboard Diagnostic System.......................... 141
Operating Precautions.................................. 141
Operator ManualOwner's Manual
..................................12, 539
Outside Rearview Mirrors.................................45
Overdrive....................................................... 242
Overdrive OFF Switch.................................... 242
Overheating, Engine...................................... 367
P
Paint Care
..................................................... 439
Panic Alarm......................................................15
Parking Brake............................................... 229
ParkSense System, Rear...................... 289, 294Passive Entry....................................................28
Pedals, Adjustable...........................................43
Perform Service Indicator, Reset.................. 385
Pets............................................................... 208
Pickup Box................................................92, 94
Pinch Protection...............................................74
Placard, Tire And Loading Information.......... 426
PowerDistribution Center (Fuses)
....................... 354
Door Locks...................................................27
Mirrors.........................................................45
Outlet (Auxiliary Electrical Outlet)..........88, 90
Seats...........................................................34
Side Steps...................................................28Sliding Rear Window....................................72
Steering.......................................................45
Sunroof........................................................72
Windows......................................................7011

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546
Power Seats Down
........................................................... 34
Forward....................................................... 34
Rearward..................................................... 34
Recline........................................................ 34
Tilt............................................................... 34
Up................................................................ 34Power Steering Fluid...................................... 454
Pregnant Women And Seat Belts...................179
PretensionersSeat Belts.................................................. 179
R
Radial Ply Tires
.............................................. 429
Radiator Cap (Coolant Pressure Cap).. 412, 413
Radio Operation............................................ 527
Rain Sensitive Wiper System........................... 56
Ramp Travel Index......................................... 255
Rear Axle (Differential)................................... 418
Rear Camera................................................. 305
Rear Cargo Area Utility Rails............................ 98
Rear Cross Path............................................. 156
Rear ParkSense System...................... 289, 294
Rear Window, Sliding....................................... 72Reclining Rear Seats....................................... 33
Recreational Towing...................................... 331
Shifting Into Transfer Case Neutral (N)..... 333
Shifting Out Of Transfer Case Neutral (N).. 334
Reformulated Gasoline.................................. 446
Refrigerant.................................................... 400
Release, Hood................................................. 74
Release, Tailgate............................................. 75
Reminder, Seat Belt...................................... 173
Remote Keyless Entry...................................... 14
Panic Alarm................................................. 15
Programming Additional Key Fobs........ 17, 24
Remote Start (Diesel)...................................... 22Remote Start (Gasoline).................................. 20
Remote StartingExit Remote Start Mode
.............................. 21Uconnect Customer ProgrammableFeatures
............................. 467, 485, 504
Uconnect Settings.................. 467, 485, 504
Replacement Bulbs...................................... 372
Replacement Keys........................................... 24Replacement Tires........................................ 431
Reporting Safety Defects.............................. 538
Resetting Perform Service Indicator............. 385
Restraints, Child........................................... 190Restraints, Head.............................................. 39
Rotation, Tires.............................................. 436
S
Safety Checks Inside Vehicle
........................ 209Safety Checks Outside Vehicle..................... 210
Safety Defects, Reporting............................. 538
Safety Information, Tire................................ 422
Safety Tips.................................................... 208
Safety, Exhaust Gas...................................... 208
Schedule, Maintenance................................ 380
Seat Belt Reminder....................................... 130
Seat Belts............................................ 172, 209
Adjustable Shoulder Belt.......................... 176
Adjustable Upper Shoulder Anchorage..... 176
Adjustable Upper Shoulder Belt Anchorage
............................................ 176
Automatic Locking Retractor (ALR)........... 180Child Restraints........................................ 190
Energy Management Feature................... 179
Extender................................................... 178Front Seat........................................ 172, 175
Inspection................................................. 209
Lap/Shoulder Belt Operation.................... 175
Lap/Shoulder Belt Untwisting................... 176
Operating Instructions.............................. 175Pregnant Women...................................... 179
Pretensioners........................................... 179
Reminder.................................................. 173
Seat Belt Extender.................................... 178Seat Belt Pretensioner.............................. 179
Seat Belt Reminder.................................. 173
Untwisting Procedure................................ 176
Seat Belts Maintenance................................ 442

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547
Seats
................................................. 32, 33, 34
Adjustment........................................... 32, 34
Easy Entry................................................... 37
Folding Floor............................................... 86
Head Restraints.......................................... 39
Memory....................................................... 35
Power.......................................................... 34Rear Folding................................................ 32
Reclining Rear............................................. 33
Tilting.......................................................... 32Security Alarm........................................ 25, 131
Selection Of Coolant (Antifreeze)......... 452, 454
Sentry Key Key Programming
........................................ 24
Sentry Key (Immobilizer).................................. 24Sentry Key Replacement................................. 24
Service Assistance......................................... 536
Service Contract............................................ 537
Service Manuals............................................ 539Shift Lever Override....................................... 365
Shifting.......................................................... 231
Automatic Transmission.................. 233, 237
Transfer Case............................................ 249
Transfer Case, Shifting Into Transfer CaseNeutral (N)
............................................ 333
Transfer Case, Shifting Out Of Transfer Case Neutral (N)
............................................ 334
Side Steps, Power............................................ 28
Signals, Turn................................. 52, 140, 210
Siri................................................................ 532
Sliding Rear Window, Power............................ 72
Snow Chains (Tire Chains)............................ 435
Snow Plow.................................................... 329
Snow Tires.................................................... 432
Spare Tires.......................................... 433, 434Spark Plugs................................................... 452
Speed ControlAccel/Decel
.............................................. 275Cancel...................................................... 275
Resume.................................................... 275
Speed Control (Cruise Control)............ 273, 275
Stabilizer/Sway Bar System.......................... 253
Starting....................................... 211, 212, 215Automatic Transmission.................. 211, 215
Button......................................................... 18
Cold Weather............................................ 215
Engine Block Heater........................ 218, 227Engine Fails To Start................................. 214
Starting And Operating.................................. 212
Starting Procedures............................. 212, 215
Starting Procedures (Diesel Engines)........... 215
Starting Procedures (Gas Engines)............... 211
SteeringTilt Column
.................................................. 41
Wheel, Heated...................................... 41, 42
Wheel, Tilt.................................................... 41
Steering Wheel Audio Controls...................... 525
Steering Wheel Mounted Sound System
Controls
........................................................ 525
Steps, Power Side............................................28
Storage............................................................82
Storage Compartment, Center Seat.................82
Storage, Vehicle..................................... 69, 439Storing Your Vehicle...................................... 439
Sun Roof...................................................72, 74
Sunglasses Storage.........................................92Sunshade Operation........................................74
Sway Control, Trailer..................................... 153
Synthetic Engine Oil...................................... 398
T
Tailgate
......................................................... 100
Tailgate, Electronic Lowering...........................75
Telescoping Steering Column...........................41
Temperature Control, Automatic (ATC).............68
TiltDown
...........................................................34
Up................................................................34
Tilt Steering Column.........................................41
Tip Start............................................... 211, 216Tire And Loading Information Placard........... 426
Tire Markings................................................ 422
Tire Safety Information.................................. 42211

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