service Ram 2500 2020 Owners Manual

SERVICING AND MAINTENANCE403
Accessory Drive Belt Inspection
When inspecting accessory drive belts, small
cracks that run across ribbed surface of belt
from rib to rib, are considered normal. These
are not a reason to replace belt. However,
cracks running along a rib (not across) are not
normal. Any belt with cracks running along a rib
must be replaced. Also have the belt replaced if
it has excessive wear, frayed cords or severe
glazing.
Accessory Belt (Serpentine Belt)

Conditions that would require replacement:
Rib chunking (one or more ribs has sepa -
rated from belt body)
Rib or belt wear
Longitudinal belt cracking (cracks between
two ribs)
Belt slips
“Groove jumping" (belt does not maintain
correct position on pulley)
Belt broken (note: identify and correct
problem before new belt is installed)
Noise (objectionable squeal, squeak, or
rumble is heard or felt while drive belt is in
operation) Some conditions can be caused by a faulty
component such as a belt pulley. Belt pulleys
should be carefully inspected for damage and
proper alignment.
Belt replacement on some models requires the
use of special tools, we recommend having your
vehicle serviced at an authorized dealer.
Draining Fuel/Water Separator Filter —
Diesel Engine
There are two fuel filter assemblies. One is
located on the driver's side of the engine. The
best access to this water drain valve is from
under the hood. The second one is on the under
body, located in front of the rear axle above the
drive shaft on pick-up models. The Chassis Cab
models second filter location is on the frame
behind the front axle. The best access to this
water drain valve is from under the vehicle.
WARNING!
Do not attempt to inspect an accessory
drive belt with vehicle running.
When working near the radiator cooling fan,
disconnect the fan motor lead. The fan is
temperature controlled and can start at any
time regardless of ignition mode. You could
be injured by the moving fan blades.
You can be badly injured working on or
around a motor vehicle. Only do service
work for which you have the knowledge and
the proper equipment. If you have any
doubt about your ability to perform a
service job, take your vehicle to a compe
-
tent mechanic.
CAUTION!
Do not drain the fuel/water separator filter
when the engine is running.
Diesel fuel will damage blacktop paving
surfaces. Drain the filter into an appro-
priate container.
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404SERVICING AND MAINTENANCE
If water is detected in the water separator while
the engine is running, or while the ignition
switch is in the ON position, the “Water In Fuel
Indicator Light” will illuminate and an audible
chime will be heard five times. At this point you
should stop the engine and drain the water from
both of the filters.
If the “Water In Fuel Indicator Light” comes on
and a single chime is heard while you are
driving, or with the ignition switch in the ON
position, there may be a problem with your
water separator wiring or sensor. See an autho -
rized dealer for service.
Upon proper draining of the water from both
fuel filters, the “Water In Fuel Indicator Light”
will remain illuminated for approximately 10
seconds. If the water was drained while the
engine was running, the “Water In Fuel Indicator
Light” may remain on for approximately three
minutes. NOTE:
Care should be taken in disposing of used fluids
from your vehicle. Used fluids, indiscriminately
discarded, can present a problem to the envi
-
ronment. Contact an authorized dealer, service
station, or government agency for advice on
recycling programs and for where used fluids
and filters can be properly disposed of in your
area.
Drain the fuel/water separator filters when the
“Water In Fuel Indicator Light” is ON. Within
10 minutes of vehicle shutdown, turn the
engine mounted filter drain valve (located on
the side of the filter assembly) counterclock -
wise 1/4 turn, and turn the under body
mounted filter drain valve (located on the
bottom of the filter assembly) counterclockwise
wise 1 full turn. Then turn the ignition switch to
the ON position, and allow any accumulated
water to drain. Leave the drain valve open until
all water and contaminants have been
removed. When clean fuel is visible, close the
drain valve following these guidelines:
1. Rotate the drain clockwise to close until
you feel resistance from the internal seal.

2. Continue turning the drain 1/2 of a turn to properly compress the seal.
NOTE:
Over-compression of the seal due to over-tight -
ening of the drain will damage the seal, cause a
leak, and require the entire sensor to be
replaced.
3. Turn the ignition switch to OFF.
The sensor drain should not be over-tightened
during normal service operations to avoid
internal damage and future fuel leaks. The
drain should be closed and secured without the
use of tools.
If more than a couple ounces/milliliters of fuel
have been drained, follow the directions for
“Priming If The Engine Has Run Out Of Fuel.”
CAUTION!
If the “Water In Fuel Indicator Light” remains
on, DO NOT START the engine before you
drain water from the fuel filters to avoid
engine damage.

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406SERVICING AND MAINTENANCE
10. Push down on the cartridge to ensure it is
properly seated. Do not pre-fill the filter
housing with fuel.
11. Install lid onto housing and tighten to 22.5 ft lbs (30.5 N.m). Do not overtighten
the lid.
12. Prime the engine using the procedure in “Priming If The Engine Has Run Out Of Fuel.”
Then start the engine and confirm there are
no leaks.
Underbody Mounted Fuel Filter
Replacement — Diesel Engine
NOTE:
Using a fuel filter that does not meet the
manufacturer's filtration and water sepa -
rating requirements can severely impact fuel
system life and reliability.
The underbody mounted filter housing will
cause the engine not to run if:
a. No filter is installed.
Underbody Mounted Fuel Filter Assembly

1. Ensure engine is turned off.

2. Place drain pan under the fuel filter drain hose. 3. Open the water drain valve one full turn
counterclockwise and completely drain fuel
and water into the approved container.
4. Close the water drain valve.
5. Remove lid using a socket or strap wrench. Rotate counterclockwise for removal.
Remove used o-ring and discard it.
6. Remove the used filter cartridge from the housing and dispose of according to your
local regulations.
7. Wipe clean the sealing surfaces of the lid and housing.
8. Install new o-ring back into ring groove on the filter housing and lubricate with clean
engine oil.
NOTE:
Water In Fuel (WIF) sensor is re-usable. Service
kit comes with new o-ring for filter canister and
WIF sensor.
1 — Drain Valve
CAUTION!
Diesel fuel will damage blacktop paving
surfaces. Drain the filter into an appro-
priate container.
Do not prefill the fuel filter when installing a
new fuel filter. There is a possibility debris
could be introduced into the fuel filter
during this action. It is best to install the
filter dry and allow the in-tank lift pump to
prime the fuel system.

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408SERVICING AND MAINTENANCE
exhaust after-treatment system work together
to achieve the EPA Heavy Duty Diesel Engine
Emissions Standards. These systems are seam -
lessly integrated into your vehicle and managed
by the Cummins Powertrain Control Module
(PCM). The PCM manages engine combustion
to allow the exhaust system’s catalyst to trap
and burn Particulate Matter (PM) pollutants,
with no input or interaction on your part.
If the engine is allowed to idle or the truck is
driven on low engine speed drive cycles for
more than two hours, the system will automati -
cally enter an emissions operating mode that
will increase the engine idle speed to 900 RPM
(1050 RPM for Chassis Cab). While in this
mode, which is designed to help maintain the
Diesel Particulate Filter, the engine idle speed
will return to normal when the brake pedal is
applied. A small change in engine tone or a
slight change in engine performance while
accelerating may also be noticeable at speeds
below 20 mph (32 kmh). This operating mode
may last for up to an hour of idle time, or around
20 minutes of driving time.
Additionally, your vehicle has the ability to alert
you to additional maintenance required on your
truck or engine. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
Diesel Exhaust Fluid
Diesel Exhaust Fluid (DEF) sometimes known
simply by the name of its active component,
UREA—is a key component of selective catalytic
reduction (SCR) systems, which help diesel
vehicles meet stringent emission regulations.
DEF is a liquid reducing agent that reacts with
engine exhaust in the presence of a catalyst to
convert smog-forming nitrogen oxides (NOx)
into harmless nitrogen and water vapor.
Refer to “Fluids And Lubricants” in “Technical
Specification” for further information.
You can receive assistance in locating DEF in
the United States by calling 866-RAM-INFO (866-726-4636). In Canada call
1–800–465–2001 (English) or
1–800–387–9983 (French)
You can receive assistance in locating DEF by
contacting an authorized dealer.
Body Lubrication
Locks and all body pivot points, including such
items as seat tracks, door hinge pivot points
and rollers, liftgate, tailgate, decklid, sliding
doors and hood hinges, should be lubricated
periodically with a lithium based grease, such
as Mopar Spray White Lube to ensure quiet,
easy operation and to protect against rust and
wear. Prior to the application of any lubricant,
the parts concerned should be wiped clean to
remove dust and grit; after lubricating, excess
oil and grease should be removed. Particular
attention should also be given to hood latching
components to ensure proper function. When
performing other underhood services, the hood
latch, release mechanism and safety catch
should be cleaned and lubricated.
The external lock cylinders should be lubricated
twice a year, preferably in the Autumn and
Spring. Apply a small amount of a high quality
lubricant, such as Mopar Lock Cylinder Lubri
-
cant directly into the lock cylinder.
WARNING!
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do not
park or operate your vehicle in areas where
your exhaust system can contact anything
that can burn.

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SERVICING AND MAINTENANCE411
(Continued)
(Continued)
exhaust system inspected each time the vehicle
is raised for lubrication or oil change. Replace
as required.
Under normal operating conditions, the cata-
lytic converter will not require maintenance.
However, it is important to keep the engine
properly tuned to ensure proper catalyst opera-
tion and prevent possible catalyst damage.
NOTE:
Intentional tampering with emissions control
systems can result in civil penalties being
assessed against you.
In unusual situations involving grossly malfunc -
tioning engine operation, a scorching odor may
suggest severe and abnormal catalyst over -
heating. If this occurs, stop the vehicle, turn off the engine and allow it to cool. Service,
including a tune-up to manufacturer's specifica-
tions, should be obtained immediately.
To minimize the possibility of catalytic converter
damage:
Do not interrupt the ignition when the transmis
-
sion is in gear and the vehicle is in motion.
Do not try to start the vehicle by pushing or
towing the vehicle.
Do not idle the engine with any ignition
components disconnected or removed, such
as when diagnostic testing, or for prolonged
periods during very rough idle or malfunc -
tioning operating conditions.
Cooling System
WARNING!

Exhaust gases can injure or kill. They contain
carbon monoxide (CO), which is colorless
and odorless. Breathing it can make you
unconscious and can eventually poison you.
To avoid breathing CO, refer to “Safety Tips”
in “Safety” for further information.

A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do
not park or operate your vehicle in areas
where your exhaust system can contact
anything that can burn.
CAUTION!
The catalytic converter requires the use of
unleaded fuel only. Leaded gasoline will
destroy the effectiveness of the catalyst as
an emissions control device and may seri-
ously reduce engine performance and
cause serious damage to the engine.
Damage to the catalytic converter can
result if your vehicle is not kept in proper
operating condition. In the event of engine
malfunction, particularly involving engine
misfire or other apparent loss of perfor -
mance, have your vehicle serviced
promptly. Continued operation of your
vehicle with a severe malfunction could
cause the converter to overheat, resulting
in possible damage to the converter and
vehicle.
CAUTION! (Continued)
WARNING!

You or others can be badly burned by hot
engine coolant (antifreeze) or steam from your
radiator. If you see or hear steam coming from
under the hood, do not open the hood until the
radiator has had time to cool. Never open a
cooling system pressure cap when the radiator
or coolant bottle is hot.

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414SERVICING AND MAINTENANCE
Disposal Of Used Coolant
Used ethylene glycol-based coolant (antifreeze)
is a regulated substance requiring proper
disposal. Check with your local authorities to
determine the disposal rules for your commu -
nity. To prevent ingestion by animals or chil -
dren, do not store ethylene glycol-based coolant
in open containers or allow it to remain in
puddles on the ground. If ingested by a child or
pet, seek emergency assistance immediately.
Clean up any ground spills immediately.
Checking Coolant Level — 6.4L Engine
The level of the coolant in the pressurized
coolant bottle should be between the “MIN” and
“MAX” range on the bottle when the engine is
cold.
The radiator normally remains completely full,
so there is no need to remove the cap unless
checking for coolant freeze point or replacing
engine coolant (antifreeze). Advise your service
attendant of this. As long as the engine oper -
ating temperature is satisfactory, the coolant
bottle need only be checked once a month.
When additional engine coolant (antifreeze) is
needed to maintain the proper level, it should
be added to the coolant bottle. Do not overfill.
Points To Remember
NOTE:
When the vehicle is stopped after a few miles/
kilometers of operation, you may observe vapor
coming from the front of the engine compart -
ment. This is normally a result of moisture from
rain, snow, or high humidity accumulating on
the radiator and being vaporized when the ther -
mostat opens, allowing hot engine coolant (anti -
freeze) to enter the radiator. If an examination of your engine compartment
shows no evidence of radiator or hose leaks,
the vehicle may be safely driven. The vapor will
soon dissipate.
Do not overfill the coolant expansion bottle.
Check the coolant freeze point in the radiator
and in the coolant expansion bottle. If engine
coolant (antifreeze) needs to be added, the
contents of the coolant expansion bottle
must also be protected against freezing.
If frequent engine coolant (antifreeze) addi-
tions are required, the cooling system should
be pressure tested for leaks.
Maintain engine coolant (antifreeze) concen
-
tration at a minimum of 50% OAT coolant
(conforming to MS.90032) and distilled
water for proper corrosion protection of your
engine which contains aluminum compo -
nents.
Make sure that the coolant expansion bottle
overflow hoses are not kinked or obstructed.
WARNING!
Do not open hot engine cooling system.
Never add engine coolant (antifreeze) when
the engine is overheated. Do not loosen or
remove the cap to cool an overheated
engine. Heat causes pressure to build up in
the cooling system. To prevent scalding or
injury, do not remove the pressure cap
while the system is hot or under pressure.
Do not use a pressure cap other than the
one specified for your vehicle. Personal
injury or engine damage may result.

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SERVICING AND MAINTENANCE415
(Continued)
Keep the front of the radiator clean. If your
vehicle is equipped with air conditioning,
keep the front of the condenser clean.
Do not change the thermostat for Summer or
Winter operation. If replacement is ever
necessary, install ONLY the correct type ther -
mostat. Other designs may result in unsatis -
factory engine coolant (antifreeze)
performance, poor gas mileage, and
increased emissions.
Charge Air Cooler — Inter-Cooler
The charge air cooler is positioned below the
radiator and the air conditioner condenser. Air
enters the engine through the air cleaner and
passes through the turbocharger, where it is
pressurized. This pressurized air rapidly
reaches high temperature. The air is then
directed through a hose to the charge air cooler
and through another hose to the intake mani -
fold of the engine. The air entering the engine
has been cooled by about 50° to 100°F (10° to
38°C). This cooling process enables more effi -
cient burning of fuel resulting in fewer emis -
sions.
To guarantee optimum performance of the
system, keep the surfaces of the charge air
cooler, condenser and radiator clean and free of debris. Periodically check the hoses leading
to and from the charge air cooler for cracks or
loose clamps resulting in loss of pressure and
reduced engine performance.
Brake System
In order to ensure brake system performance,
all brake system components should be
inspected periodically. Refer to the “Mainte
-
nance Plan” in this section for the proper main -
tenance intervals.
Fluid Level Check — Brake Master Cylinder
The fluid level of the master cylinder should be
checked when performing under the hood
service or immediately if the brake system
warning lamp indicates system failure. If necessary, add fluid to bring level within the
designated marks on the side of the reservoir of
the brake master cylinder. Be sure to clean the
top of the master cylinder area before removing
cap.
With disc brakes the fluid level can be expected
to fall as the brake linings wear. However, an
unexpected drop in fluid level may be caused by
a leak and a system check should be
conducted.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
WARNING!
Riding the brakes can lead to brake failure
and possibly a collision. Driving with your foot
resting or riding on the brake pedal can result
in abnormally high brake temperatures,
excessive lining wear, and possible brake
damage. You would not have your full braking
capacity in an emergency.WARNING!
Use only manufacturer's recommended
brake fluid. Refer to “Fluids And Lubri
-
cants” in “Technical Specifications” for
further information. Using the wrong type of
brake fluid can severely damage your brake
system and/or impair its performance. The
proper type of brake fluid for your vehicle is
also identified on the original factory
installed hydraulic master cylinder reser -
voir.
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416SERVICING AND MAINTENANCE
Automatic Transmission
Selection Of Lubricant
It is important to use the proper transmission
fluid to ensure optimum transmission perfor-
mance and life. Use only the manufacturer’s
specified transmission fluid. Refer to “Fluids
And Lubricants” in “Technical Specifications”. It
is important to maintain the transmission fluid
at the correct level using the recommended
fluid. No chemical flushes should be used in any
transmission; only the approved lubricant
should be used.
Special Additives
The manufacturer strongly recommends
against using any special additives in the trans -
mission. Automatic Transmission Fluid (ATF) is an engineered product and its performance
may be impaired by supplemental additives.
Therefore, do not add any fluid additives to the
transmission. The only exception to this policy is
the use of special dyes for diagnosing fluid
leaks in six-speed transmissions. Avoid using
transmission sealers as they may adversely
affect seals.
Fluid Level Check — Eight-Speed
Transmission
The fluid level is preset at the factory and does
not require adjustment under normal operating
conditions. Routine fluid level checks are not
required, therefore the transmission has no
dipstick. An authorized dealer can check your
transmission fluid level using special service
tools.
If you notice fluid leakage or transmission
malfunction, visit an authorized dealer immedi
-
ately to have the transmission fluid level
To avoid contamination from foreign matter
or moisture, use only new brake fluid or
fluid that has been in a tightly closed
container. Keep the master cylinder reser -
voir cap secured at all times. Brake fluid in
a open container absorbs moisture from
the air resulting in a lower boiling point. This
may cause it to boil unexpectedly during
hard or prolonged braking, resulting in
sudden brake failure. This could result in a
collision.
Overfilling the brake fluid reservoir can
result in spilling brake fluid on hot engine
parts, causing the brake fluid to catch fire.
Brake fluid can also damage painted and
vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
Do not allow petroleum based fluid to
contaminate the brake fluid. Brake seal
components could be damaged, causing
partial or complete brake failure. This could
result in a collision.
WARNING! (Continued)
CAUTION!
Using a transmission fluid other than the
manufacturer’s recommended fluid may
cause deterioration in transmission shift
quality and/or torque converter shudder, and
(for six-speed transmissions) will require
more frequent fluid and filter changes. Refer
to “Fluids And Lubricants” in “Technical
Specifications” for fluid specifications.
CAUTION!
Do not use chemical flushes in your
transmission as the chemicals can damage
your transmission components. Such damage
is not covered by the New Vehicle Limited
Warranty.

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SERVICING AND MAINTENANCE417
checked. Operating the vehicle with an
improper fluid level can cause severe transmis -
sion damage.
Fluid Level Check — Six-Speed Transmission
It is best to check the fluid level when the trans -
mission is at normal operating temperature
(158-176°F / 70-80°C). This normally occurs
after at least 15 miles (25 km) of driving. At normal operating temperature the fluid cannot
be held comfortably between the fingertips. You
can read the transmission sump temperature in
the instrument cluster screen refer to “Instru -
ment Cluster Display” in “Getting To Know Your
Instrument Panel” for further information.
Use the following procedure to check the trans -
mission fluid level properly:

1. Monitor the transmission temperature using the instrument cluster display, and
operate the vehicle as required to reach the normal operating temperature. If the
transmission is not functioning properly, or
the vehicle cannot be driven, see the NOTE
and CAUTION below about checking the
fluid level at colder temperatures.

2. Park the vehicle on level ground.
3. Run the engine at normal idle speed for at least 60 seconds, and leave the engine
running for the rest of this procedure.
4. Fully apply the parking brake, and press the brake pedal.
5. Place the gear selector momentarily into each gear position (allowing time for the
transmission to fully engage in each posi -
tion), ending with the transmission in PARK.
6. Remove the dipstick, wipe it clean and rein -
sert it until seated.
7. Remove the dipstick again and note the fluid level on both sides. The fluid level
reading is only valid if there is a solid
coating of oil on both sides of the dipstick.
Note that the holes in the dipstick will be full
of fluid if the actual level is at or above the
hole. The fluid level should be between the
“HOT” (upper) reference holes on the dipstick at normal operating temperature. If
the fluid level is low, add fluid through the
dipstick tube to bring it to the proper level.
Do not overfill.
Use ONLY the specified fluid
refer to "Fluids And Lubricants" in “Tech -
nical Specifications” for fluid specifications.
After adding any quantity of oil through the
dipstick tube, wait a minimum of two
minutes for the oil to fully drain into the
transmission before rechecking the fluid
level.
NOTE:
If it is necessary to check the transmission
below the operating temperature, the fluid level
should be between the two “COLD” (lower)
holes on the dipstick with the fluid at 60-70°F /
16-21°C. Only use the COLD region of the
dipstick as a rough reference when setting the
fluid level after a transmission service or fluid
change. Re-check the fluid level, and adjust as
required, once the transmission reaches
normal operating temperature.
CAUTION!
If a transmission fluid leak occurs, visit an
authorized dealer immediately. Severe
transmission damage may occur. An
authorized dealer has the proper tools to
adjust the fluid level accurately.
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418SERVICING AND MAINTENANCE
8. Reinsert the dipstick. Check for leaks.
Release the parking brake.
NOTE:
If it is necessary to check the transmission
below the operating temperature, the fluid level
should be between the two COLD (lower) holes
on the dipstick with the fluid at 68-86°F /
20-30°C. Only use the COLD region of the
dipstick as a rough reference when setting the
fluid level after a transmission service or fluid
change. Re-check the fluid level, and adjust as
required, once the transmission reaches
normal operating temperature.Fluid And Filter Changes — Eight-Speed
Transmission
Under normal operating conditions, the fluid
installed at the factory will provide satisfactory
lubrication for the life of the vehicle.
Routine fluid and filter changes are not
required. However, change the fluid and filter if
the fluid becomes contaminated (with water,
etc.), or if the transmission is disassembled for
any reason.
Fluid And Filter Changes — Six Speed
Transmission
Refer to the “Maintenance Plan” for the proper
maintenance intervals.
In addition, change the fluid and filters if the
fluid becomes contaminated (with water, etc.),
or if the transmission is disassembled for any
reason.
Rear Axle And 4x4 Front Driving Axle Fluid
Level
For normal service, periodic fluid level checks
are not required. When the vehicle is serviced
for other reasons the exterior surfaces of the
axle assembly should be inspected. If gear oil
leakage is suspected inspect the fluid level.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information. This
inspection should be made with the vehicle in a
level position.
For all 2500/3500 Model axles, the fluid level
should be 1/4 in ± 1/4 in (6.4 mm ± 6.4 mm)
below the fill hole on the 9.25 in front, 11.5 in
rear axle, and 12.0 in rear axle.
Drain And Refill
Refer to the “Maintenance Plan” for the proper
maintenance intervals.
Lubricant Selection
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
NOTE:
The presence of water in the gear lubricant will
result in corrosion and possible failure of differ -
ential components. Operation of the vehicle in
CAUTION!
If the fluid temperature is below 50°F (10°C)
it may not register on the dipstick. Do not add
fluid until the temperature is elevated enough
to produce an accurate reading. Run the
engine at idle, in PARK, to warm the fluid.
CAUTION!
If the fluid temperature is below 50°F (10°C)
it may not register on the dipstick. Do not add
fluid until the temperature is elevated enough
to produce an accurate reading. Run the
engine at idle, in PARK, to warm the fluid.

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