steering Ram 3500 2020 Owner's Manual

3
HEAD RESTRAINTS...............................................38 Front Head Restraints ................................. 39
Front Head Restraint Removal ................... 40
Rear Head Restraint Adjustment ................ 40
Rear Head Restraint Removal .................... 40
STEERING WHEEL.................................................41
Tilt Steering Column ................................... 41
Heated Steering Wheel — If Equipped ....... 41
DRIVER ADJUSTABLE PEDALS —
IF EQUIPPED .........................................................42
MIRRORS ..............................................................42
Inside Day/Night Mirror — If Equipped ...... 42

Automatic Dimming Mirror — If Equipped ... 43

Automatic Dimming Mirror With Rear
View Camera Display — If Equipped .......... 43 Outside Mirrors ........................................... 44
Driver's Outside Automatic Dimming
Mirror — If Equipped .................................... 44 Power Mirrors — If Equipped ...................... 44

Power Convex Mirror Switch — If Equipped .. 45

Trailer Towing Mirrors — If Equipped ......... 46
Heated Mirrors — If Equipped .................... 46

Tilt Side Mirrors In Reverse — If Equipped ... 46

Power Folding Outside Mirrors For
Standard And Trailer Tow — If Equipped .... 46 Illuminated Vanity Mirror — If Equipped ..... 48 EXTERIOR LIGHTS ............................................... 48
Multifunction Lever...................................... 48
Headlight Switch .......................................... 48
Daytime Running Lights (DRLs) —
If Equipped ................................................... 49 High/Low Beam Switch ............................... 49
Automatic High Beam Headlamp
Control — If Equipped .................................. 49 Flash-To-Pass ............................................... 50
Automatic Headlights — If Equipped .......... 50
Directional LED Headlamp System —
If Equipped ................................................... 50 Parking Lights And Panel Lights ................. 51
Headlights On With Wipers (Available
With Automatic Headlights Only) ................ 51 Headlight Delay............................................ 51
Lights-On Reminder ..................................... 51
Front Fog Lights — If Equipped .................. 51
Turn Signals ................................................. 51
Lane Change Assist — If Equipped ............. 52
Cargo Lights/Trailer Spotter Lights
With Bed Lights — If Equipped .................... 52 Battery Saver ............................................... 53 INTERIOR LIGHTS ................................................53
Courtesy Lights ............................................ 53
Illuminated Entry ........................................ 54
WINDSHIELD WIPERS AND WASHERS .............55
Windshield Wipers ...................................... 55
Rain Sensing Wipers — If Equipped ........... 56
CLIMATE CONTROLS ...........................................57
Manual Climate Control Overview .............. 57
Automatic Climate Control Overview .......... 61
Climate Control Functions........................... 67
Automatic Temperature Control (ATC) ...... 67
Operating Tips ............................................. 68
WINDOWS ............................................................70
Power Windows .......................................... 70
Wind Buffeting ............................................ 71
POWER SUNROOF — IF EQUIPPED ....................72

Single Pane Power Sunroof — If Equipped ... 72

HOOD......................................................................74
To Open The Hood ...................................... 74
To Close The Hood....................................... 74
TAILGATE ...............................................................74
Opening ........................................................ 74
Closing.......................................................... 75
Bed Step — If Equipped ............................... 75

20_DJD2_OM_EN_USC_t.book Page 3

10
MULTIMEDIA
UCONNECT SYSTEMS ....................................... 467
CYBERSECURITY ............................................... 467
UCONNECT SETTINGS ....................................... 468
Uconnect 3 Settings ..................................468Uconnect 4/4C/4C NAV Settings .............484
Uconnect 4C NAV With 12-inch
Display Settings .........................................505
SAFETY AND GENERAL INFORMATION .......... 524
Safety Guidelines .......................................524
UCONNECT 3 WITH 5-INCH DISPLAY .............. 525
Introduction ................................................525
Radio Mode ................................................526
Media Mode ...............................................529Phone Mode ...............................................531
STEERING WHEEL AUDIO CONTROLS —
IF EQUIPPED ...................................................... 537
Radio Operation .........................................538
Media Mode ...............................................538
IPOD®/USB/MP3 CONTROL — IF EQUIPPED .. 538

RADIO OPERATION AND MOBILE PHONES ...540
Regulatory And Safety Information........... 540
VOICE RECOGNITION QUICK TIPS ................... 541
Introducing Uconnect ................................ 541
Get Started ................................................. 541
Basic Voice Commands............................. 542Radio .......................................................... 543
Media.......................................................... 543
Phone ......................................................... 543Voice Text Reply — If Equipped ................. 543
Climate (4C/4C NAV) ................................. 544
Navigation (4C NAV) .................................. 544Siri® Eyes Free — If Equipped ................. 545
Using Do Not Disturb ................................ 545
Android Auto™ — If Equipped ................... 545
Apple CarPlay® — If Equipped ................. 546
General Information .................................. 546Additional Information ............................... 547
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 548
Prepare For The Appointment .................. 548Prepare A List............................................. 548
Be Reasonable With Requests ................. 548
IF YOU NEED ASSISTANCE .............................. 548
FCA US LLC Customer Center ................... 549
FCA Canada Inc. Customer Center ........... 549
In Mexico Contact ...................................... 549
Puerto Rico And US Virgin Islands ............ 549
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ................ 549 Service Contract ....................................... 549
WARRANTY INFORMATION .............................. 550
MOPAR PARTS................................................... 550
REPORTING SAFETY DEFECTS ........................ 550
In The 50 United States And
Washington, D.C. ....................................... 550 In Canada ................................................... 550
PUBLICATION ORDER FORMS ........................ 551

20_DJD2_OM_EN_USC_t.book Page 10

11
INTRODUCTION
Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and
maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the
two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited
for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your
driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome
the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to
operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tips” in “Starting and Operating” for further information.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance
of your vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of
the services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its
validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions,
recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that an authorized dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts,
and cares about your satisfaction.1

20_DJD2_OM_EN_USC_t.book Page 11

20GETTING TO KNOW YOUR VEHICLE
REMOTE START ABORT MESSAGE
The following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits remote start prematurely:
Remote Start Cancelled — Door Open
Remote Start Cancelled — Hood Open
Remote Start Cancelled — Fuel Low
Remote Start Cancelled — System Fault
Remote Start Disabled — Start Vehicle to
Reset
The instrument cluster display message stays
active until the ignition is placed in the ON/RUN
position.
TO ENTER REMOTE START MODE
Push and release the Remote Start
button on the key fob twice within five
seconds. The parking lights will flash,
vehicle doors will lock, and the horn
will chirp twice (if programmed). Once the
vehicle has started, the engine will run for
15 minutes. NOTE:
If your power door locks were unlocked,
Remote Start will automatically lock the
doors.
If an engine fault is present or fuel level is
low, the vehicle will start and then shut down
in 10 seconds.
The park lamps will turn on and remain on
during Remote Start mode.
For security, power window and power
sunroof operation (if equipped) are disabled
when the vehicle is in the Remote Start
mode.
The engine can be started two consecutive
times (two 15 minute cycles) with the key
fob. However, the ignition must be placed in
the ON/RUN position before you can repeat
the start sequence for a third cycle.
TO EXIT REMOTE START MODE
W
ITHOUT DRIVING THE VEHICLE
Push and release the remote start button one
time or allow the engine to run for the entire
15 minute cycle. NOTE:
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request
TO EXIT REMOTE START MODE AND
D
RIVE THE VEHICLE
Before the end of the 15 minute cycle, push and
release the unlock button on the key fob to
unlock the doors and disarm the vehicle
security alarm system (if equipped). Then, prior
to the end of the 15 minute cycle, place the
ignition in the ON/RUN position.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When remote start is activated, the heated
steering wheel, and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of remote start or until the ignition
switch is placed in the ON/RUN position.

20_DJD2_OM_EN_USC_t.book Page 20

GETTING TO KNOW YOUR VEHICLE23
TO EXIT REMOTE START MODE
W
ITHOUT DRIVING THE VEHICLE
Push and release the Remote Start button one
time or allow the engine to run for the entire
15 minute cycle.
NOTE:
To avoid unintentional shut downs, the system
will disable for two seconds after receiving a
valid Remote Start request.
TO EXIT REMOTE START MODE AND
D
RIVE THE VEHICLE
To exit Remote Start Mode and drive the vehicle
before the end of the 15 minute cycle, push and
release the unlock button on the key fob to
unlock the door and disarm the vehicle security
alarm System (if equipped). Then, prior to the
end of the 15 minute cycle, place the ignition in
the ON/RUN position. NOTE:
The ignition switch must be in the ON/RUN posi
-
tion in order to drive the vehicle.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When remote start is activated, the heated
steering wheel, and driver heated seat features
will automatically turn on in cold weather. In
warm weather, the driver vented seat feature
will automatically turn on when the remote start
is activated. These features will stay on through
the duration of remote start or until the ignition
switch is placed in the ON/RUN position.
NOTE:
The Remote Start Comfort system can be acti -
vated and deactivated through the Uconnect
system under “Auto-On Comfort And Remote
Start”. Refer to “Uconnect Settings” in “Multi -
media” for further information on Remote Start
Comfort system operation.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
2

20_DJD2_OM_EN_USC_t.book Page 23

GETTING TO KNOW YOUR VEHICLE41
STEERING WHEEL
TILT STEERING COLUMN
This feature allows you to tilt the steering
column upward or downward. The tilt lever is
located on the steering column, below the
multifunction lever.
Pull the lever toward the steering wheel to
unlock the steering column. With one hand
firmly on the steering wheel, move the steering
column up or down, as desired. Release the
lever to lock the steering column firmly in place.

Tilt Steering Lever

HEATED STEERING WHEEL — IF
E
QUIPPED
The steering wheel contains a heating element
that helps warm your hands in cold weather.
The heated steering wheel has only one
temperature setting. Once the heated steering
wheel has been turned on, it will stay on until
the operator turns it off. The heated steering
wheel may not turn on when it is already warm.
The heated steering wheel control button is
located on the center instrument panel below
the touchscreen, as well as within the climate or
controls screen of the touchscreen.
Press the heated steering wheel button once
to turn the heating element on.
Press the heated steering wheel button a
second time to turn the heating element off. NOTE:
The engine must be running for the heated
steering wheel to operate.
Vehicles Equipped With Remote Start
On models that are equipped with remote start,
the heated steering wheel can be programmed
to come on during a remote start.
This feature can be programmed through the
Uconnect system. Refer to “Uconnect Settings”
in “Multimedia” for further information.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column while
driving or driving with the steering column
unlocked, could cause the driver to lose
control of the vehicle. Failure to follow this
warning may result in serious injury or death.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica
-
tion, alcohol use, exhaustion, or other phys -
ical conditions must exercise care when
using the steering wheel heater. It may
cause burns even at low temperatures,
especially if used for long periods.
Do not place anything on the steering wheel
that insulates against heat, such as a
blanket or steering wheel covers of any type
and material. This may cause the steering
wheel heater to overheat.
2

20_DJD2_OM_EN_USC_t.book Page 41

42GETTING TO KNOW YOUR VEHICLE
DRIVER ADJUSTABLE PEDALS — IF
EQUIPPED
The adjustable pedals system is designed to
allow a greater range of driver comfort for
steering wheel tilt and seat position. This
feature allows the brake and accelerator pedals
to move toward or away from the driver to
provide improved position with the steering
wheel.
The adjustable pedal switch is located to the left
side of the steering column.

Adjustable Pedals Switch
The pedals can be adjusted with the ignition
OFF.
The pedals
cannot be adjusted when the
vehicle is in REVERSE or when the Speed
Control System is on. The following messages
will appear on vehicles equipped with an
instrument cluster display if the pedals are
attempted to be adjusted when the system is
locked out: “Adjustable Pedal Disabled — Cruise
Control Engaged” or “Adjustable Pedal Disabled
— Vehicle In Reverse”.
NOTE:
Always adjust the pedals to a position that
allows full pedal travel.
Further small adjustments may be necessary
to find the best possible seat/pedal position.
For vehicles equipped with Driver Memory
Settings, you can use your remote keyless
entry key fob or the memory switch on the
driver’s door trim panel to return the adjust -
able pedals to pre-programmed positions.
Refer to “Driver Memory Settings — If
Equipped” in this chapter for further informa -
tion.
MIRRORS
INSIDE DAY/NIGHT MIRROR — IF
E
QUIPPED
The mirror head can be adjusted up, down, left,
and right for various drivers. The mirror should
be adjusted to center on the view through the
rear window.
WARNING!
Do not adjust the pedals while the vehicle is
moving. You could lose control and have an
accident. Always adjust the pedals while the
vehicle is parked.
CAUTION!
Do not place any article under the adjustable
pedals or impede its ability to move, as it may
cause damage to the pedal controls. Pedal
travel may become limited if movement is
stopped by an obstruction in the adjustable
pedal's path.

20_DJD2_OM_EN_USC_t.book Page 42

48GETTING TO KNOW YOUR VEHICLE
ILLUMINATED VANITY MIRROR — IF
E
QUIPPED
Illuminated vanity mirrors are located on each
sun visor. To use the mirror, rotate the sun visor
down and swing the mirror cover upward. The
lights will turn on automatically. Closing the
mirror cover turns off the light.

Lift Cover For Illuminated Mirror

“Slide-On-Rod” Features Of Sun Visor — If
Equipped
The sun visor “Slide-On-Rod” feature allows for
additional flexibility in positioning the visor to
block out the sun.
To use the “Slide-On-Rod” feature, rotate the
sun visor downward and unclip it. Pull the sun
visor along the “Slide-On-Rod” until the sun
visor is in the desired position.
“Slide-On-Rod” Extender

EXTERIOR LIGHTS
MULTIFUNCTION LEVER
The multifunction lever is located on the left
side of the steering column.

Multifunction Lever

HEADLIGHT SWITCH
The headlight switch is located on the left side
of the instrument panel. This switch controls the
operation of the headlights, parking lights,
automatic headlights (if equipped), instrument
panel light dimming, cargo light/trailer spotter
lights (if equipped), and fog lights (if equipped).
Headlight Switch

1 — Rotate Headlight Control
2 — Ambient Light Dimmer Control
3 — Instrument Panel Light Dimmer Control
4 — Push Cargo Light Control
5 — Push Front Fog Light Control

20_DJD2_OM_EN_USC_t.book Page 48

GETTING TO KNOW YOUR VEHICLE49

Rotate the headlight switch clockwise to the first
detent for parking light and instrument panel
light operation. Rotate the headlight switch to the
second detent for headlight, parking light, and
instrument panel light operation.

DAYTIME RUNNING LIGHTS (DRLS) — IF
E
QUIPPED
The headlights on your vehicle will illuminate
when the engine is started and the
transmission is in any gear except PARK. This
provides a constant "lights on" condition until
the ignition is placed in the OFF position. The
lights illuminate at less than half of normal
intensity. If the parking brake is applied, the
Daytime Running Lights (DRLs) will turn off.
Also, if a turn signal is activated, the DRL lamp
on the same side of the vehicle may turn off for
the duration of the turn signal activation. Once
the turn signal is no longer active, the DRL lamp
will illuminate.
NOTE:
If allowed by law in the country in which the
vehicle was purchased, the Daytime Running
Lights can be turned on and off using the Ucon -
nect system, refer to “Uconnect Settings” in
“Multimedia” for further information.
HIGH/LOW BEAM SWITCH
Push the multifunction lever toward the
instrument panel to switch the headlights to
high beam. Pulling the multifunction lever back
toward the steering wheel will turn the low
beams back on, or shut the high beams off.
AUTOMATIC HIGH BEAM HEADLAMP
C
ONTROL — IF EQUIPPED

The Automatic High Beam Headlamp Control
system provides increased forward lighting at
night by automating high beam control through
the use of a digital camera mounted on the inside
rearview mirror or forward facing camera. This
camera detects vehicle specific light and
automatically switches from high beams to low
beams until the approaching vehicle is out of view.

NOTE:
The Automatic High Beam Headlamp Control
can be turned on or off by selecting “ON”
under “Auto Dim High Beams” within your
Uconnect settings, as well as turning the
headlight switch to the AUTO position. Refer
to “Uconnect Settings” in “Multimedia” for
further information.

Broken, muddy, or obstructed headlights
and taillights of vehicles in the field of view
will cause headlights to remain on longer
(closer to the vehicle). Also, dirt, film, and
other obstructions on the windshield or
camera lens will cause the system to func -
tion improperly.

To opt out of the Advanced Auto High Beam
Sensitivity Control (default) and enter
Reduced High Beam Sensitivity Control (not
recommended), on vehicles equipped with
mirror controlled automatic high beams and
without the forward facing camera, toggle the
high beam lever six full on/off cycles within
10 seconds of placing the ignition in the ON
position. The system will return to the default
setting when the ignition is OFF.
If the windshield or Automatic High Beam
Headlamp Control mirror is replaced, the mirror
must be re-aimed to ensure proper
performance. See a local authorized dealer.
2

20_DJD2_OM_EN_USC_t.book Page 49

50GETTING TO KNOW YOUR VEHICLE
To Activate

1. The Automatic High Beams are enabled
through the Uconnect system. Refer to
“Uconnect Settings” in “Multimedia” for
further information.

2. Turn the headlight switch to the AUTO headlight position.
3. Push the multifunction lever away from you (toward front of vehicle) to engage the high
beam mode.
NOTE:
The Automatic High Beams will not activate until
the vehicle is at or above 12 mph (20 km/h).
To Deactivate

1. Pull the multifunction lever toward you (or rearward in vehicle) to manually deactivate
the system (normal operation of low
beams).

2. Push back on the multifunction lever to reactivate the system.
The Automatic High Beams can also be
deactivated through the Uconnect system.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
FLASH-TO-PASS
You can signal another vehicle with your
headlights by lightly pulling the multifunction
lever toward you. This will cause the high beam
headlights to turn on, and remain on, until the
lever is released.
AUTOMATIC HEADLIGHTS — IF EQUIPPED
This system automatically turns your headlights
on or off based on ambient light levels. To turn
the system on, turn the headlight switch to the
extreme clockwise position aligning the
indicator with the AUTO on the headlight switch.
When the system is on, the Headlight Time
Delay feature is also on. This means your
headlights will stay on for up to 90 seconds
after the ignition is placed in the OFF position.
To turn the Automatic System off, turn the
headlight switch counterclockwise to the O (off)
position.
NOTE:
The engine must be running before the head -
lights will come on in the Automatic mode.
DIRECTIONAL LED HEADLAMP SYSTEM
— I
F EQUIPPED
This is a system consisting of LED (low/high
beam) headlights that incorporate dynamic
cornering with 5-degree inboard/15-degree
outboard swivel. The headlights continuously
and automatically adapt to the driving
conditions around bends or when cornering
based on steering wheel angle.
The system directs the headlights to light up the
road in the best way, taking into account the
speed of the vehicle and the bend or corner
angle, as well as the speed of the vehicle while
the steering wheel is being turned.
The adaptive lights are automatically activated
when the vehicle is traveling above
approximately 5 mph (8 km/h).
This system can be turned on/off through the
Uconnect Settings under “Steering Directed
Lights”. Refer to Uconnect Settings in
“Multimedia” for further information.

20_DJD2_OM_EN_USC_t.book Page 50