Ram 3500 Chassis Cab 2019 Owner's Manual

FIRST Edition
Printed in the U.S.A. 19DD-126-AA
©2019 FCA US LLC. All Rights Reserved.
Ram is a registered trademark of F CA US LLC.
CHASSIS CAB
OWNER’S MANUAL
2019
CHASSIS CAB
2019
DID_3353477_19ps_Ram_Commercial_Chassis_Cab_Owner_Manual_EN-US.indd 16/26/18 8:24 AM

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made directly
to the battery and fused as close to the battery as possible.
The negative power connection should be made to body
sheet metal adjacent to the negative battery connection.
This connection should not be fused.
Antennas for two-way radios should be mounted on the
roof or the rear area of the vehicle. Care should be used
in mounting antennas with magnet bases. Magnets may
affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR).Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible interfer-
ence between the communications equipment and the
vehicle’s electronic systems.
WARNING:
Operating, servicing and maintaining a
passenger vehicle or off-road highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as
necessary, service your vehicle in a
well-ventilated area and wear gloves or
wash your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the name
FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non-
drinking driver, call a cab, a friend, or use public trans-
portation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improve-
ments to its products without imposing any obligation
upon itself to install them on products previously manu-
factured.
Copyright © 2018 FCA US LLC
Copyright © 2019 FCA US LLC

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ................................................................................................................................................................................. 122 GETTING TO KNOW YOUR VEHICLE ......................................................................................................................................... 15
3 GETTING TO KNOW YOUR INSTRUMENT PANEL .............................................................................................................. 123
4 SAFETY ................................................................................................................................................................................................. 161
5 STARTING AND OPERATING ...................................................................................................................................................... 244
6 IN CASE OF EMERGENCY .............................................................................................................................................................. 366
7 SERVICING AND MAINTENANCE ............................................................................................................................................. 410
8 TECHNICAL SPECIFICATIONS .................................................................................................................................................... 475
9 MULTIMEDIA .................................................................................................................................................................................... 487
10 CUSTOMER ASSISTANCE ............................................................................................................................................................. 585
11 INDEX .................................................................................................................................................................................................... 590

2
INTRODUCTION
INTRODUCTION .............................................................. 12
 HOW TO USE THIS MANUAL ....................................... 13
Essential Information .................................................... 13
Symbols ........................................................................... 13
 WARNINGS AND CAUTIONS ....................................... 14
 VAN CONVERSIONS/CAMPERS ................................ 14
 VEHICLE MODIFICATIONS/ALTERATIONS ........... 14
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED...................... 15
 KEYS ..................................................................................... 17
Key Fob ........................................................................... 17
 IGNITION SWITCH ......................................................... 23
Keyless Push Button Ignition....................................... 23
 REMOTE START — IF EQUIPPED .................................. 26
How To Use Remote Start ............................................ 26
Remote Start Abort Message........................................ 26
To Enter Remote Start Mode........................................ 27
To Exit Remote Start Mode Without Driving The
Vehicle ............................................................................ 27

To Exit Remote Start Mode And Drive The Vehicle ..... 27

Remote Start Comfort Systems — If Equipped......... 27
General Information ..................................................... 28 
SENTRY KEY .......................................................................28
Key Programming ........................................................29
Replacement Keys ........................................................29
General Information .....................................................30
 VEHICLE SECURITY ALARM .......................................30
To Arm The System .......................................................30
To Disarm The System ..................................................31
Rearming Of The System ..............................................31
Security System Manual Override ..............................32
 DOORS .................................................................................32
Manual Door Locks .......................................................32
Power Door Locks — If Equipped .............................33
Keyless Enter-N-Go — Passive Entry ........................34
Automatic Door Locks — If Equipped .....................37
Child-Protection Door Lock ........................................38
 SEATS ................................................................................39
Manual Front Seat Adjustment....................................39
Manual Rear Seat Adjustment .....................................41
Power Driver Seat Adjustment — If Equipped .........42
Driver Memory Seats — If Equipped .......................44
Heated Seats — If Equipped ........................................47
Ventilated Seats — If Equipped...................................49
 HEAD RESTRAINTS ......................................................50
Front Head Restraints ...................................................50
Rear Head Restraint Adjustment ................................52
Rear Head Restraint Removal......................................53

3
STEERING WHEEL ......................................................... 53
Tilt Steering Column ................................................... 53
Heated Steering Wheel — If Equipped ..................... 54
 DRIVER ADJUSTABLE PEDALS — IF EQUIPPED ..... 55
 MIRRORS ............................................................................ 56
Inside Day/Night Mirror — If Equipped ................. 56
Automatic Dimming Mirror — If Equipped ............ 57
Automatic Dimming Mirror With Rear View Camera
Display — If Equipped ................................................ 58
Outside Mirrors ............................................................ 58
Driver's Outside Automatic Dimming Mirror — If
Equipped......................................................................... 59
Power Mirrors — If Equipped .................................... 59
Power Convex Mirror Switch — If Equipped ........... 60
Trailer Towing Mirrors — If Equipped ..................... 61
Heated Mirrors — If Equipped ................................. 62
Tilt Side Mirrors In Reverse — If Equipped .............. 62
Power Folding Outside Mirrors For Standard And
Trailer Tow — If Equipped .......................................... 63
Illuminated Vanity Mirror — If Equipped ................ 65 
EXTERIOR LIGHTS ..........................................................66
Multifunction Lever ......................................................66
Headlight Switch ...........................................................66
Daytime Running Lights (DRL) — If Equipped .....67
High/Low Beam Switch ...............................................67
Automatic High Beam Headlamp Control — If
Equipped .........................................................................67
Flash-To-Pass ................................................................68
Automatic Headlights — If Equipped ......................68
Parking Lights And Panel Lights ................................69
Headlights On With Wipers (Available With
Automatic Headlights Only)........................................69
Headlight Delay .............................................................69
Lights-On Reminder......................................................69
Front Fog Lights — If Equipped .................................70
Turn Signals ................................................................70
Lane Change Assist — If Equipped ............................70
Cargo Lights — If Equipped ........................................71
Battery Saver...................................................................71
 INTERIOR LIGHTS ............................................................72
Courtesy Lights ..............................................................72
Illuminated Entry ..........................................................74
 WINDSHIELD WIPERS AND WASHERS ....................74
Windshield Wipers ......................................................74
Rain Sensing Wipers — If Equipped .........................76

4
CLIMATE CONTROLS ..................................................... 77
Climate Controls Without A Touchscreen
Overview ...................................................................... 77
Climate Controls With A Touchscreen Overview .... 81
Climate Control Functions ........................................... 88
Automatic Temperature Control (ATC) ................... 89
Operating Tips .............................................................. 89
 WINDOWS .......................................................................... 92
Power Windows ........................................................... 92
Wind Buffeting .............................................................. 95
 HOOD ............................................................................... 95
To Open The Hood ....................................................... 95
To Close The Hood........................................................ 96
 GARAGE DOOR OPENER — IF EQUIPPED .............. 97
Before You Begin Programming HomeLink ............. 98
Canadian/Gate Operator Programming ................. 101
Using HomeLink ......................................................... 102
Security ......................................................................... 103
Troubleshooting Tips .................................................. 103
General Information .................................................... 103 
INTERNAL EQUIPMENT ...............................................104
Storage ...........................................................................104
Cupholders ..................................................................115
Electrical Power Outlets ............................................117
Power Inverter — If Equipped ................................. 119
Wireless Charging Pad — If Equipped ...................121
Overhead Sunglass Storage........................................122
GETTING TO KNOW YOUR INSTRUMENT
PANEL
BASE / MIDLINE INSTRUMENT CLUSTER ..............123
Base / Midline Instrument Cluster Descriptions ....124
 PREMIUM INSTRUMENT CLUSTER ...........................126
Premium Instrument Cluster Descriptions..............127
 INSTRUMENT CLUSTER DISPLAY..............................128
Instrument Cluster Display Controls........................ 128
Oil Life Reset ................................................................130
Display Menu Items ....................................................131
Battery Saver On/Battery Saver Mode Message —
Electrical Load Reduction Actions —
If Equipped ................................................................144

5
WARNING LIGHTS AND MESSAGES ........................ 146
Red Warning Lights .................................................... 146
Yellow Warning Lights............................................... 150
Yellow Indicator Lights .............................................. 155
Green Indicator Lights ................................................ 156
White Indicator Lights ................................................ 157
Blue Indicator Lights ................................................... 158
 ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 158
Onboard Diagnostic System (OBD II)
Cybersecurity ............................................................... 159
 EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ..................................................................... 159
SAFETY
SAFETY FEATURES ......................................................... 161
Anti-Lock Brake System (ABS) ................................. 161
Electronic Brake Control System .............................. 162
 AUXILIARY DRIVING SYSTEMS .................................. 174
Forward Collision Warning (FCW) With Mitigation —
If Equipped ................................................................... 174
Tire Pressure Monitoring System (TPMS) ............ 177 
OCCUPANT RESTRAINT SYSTEMS ...........................187
Occupant Restraint Systems Features ......................187
Important Safety Precautions.....................................188
Seat Belt Systems .........................................................189
Supplemental Restraint Systems (SRS).....................202
Child Restraints ..........................................................214
Transporting Pets ......................................................240
 SAFETY TIPS ...................................................................240
Transporting Passengers ............................................240
Exhaust Gas ..............................................................240
Safety Checks You Should Make Inside The
Vehicle ..........................................................................241
Periodic Safety Checks You Should Make Outside The
Vehicle ...........................................................................243
STARTING AND OPERATING
STARTING THE ENGINE ..............................................244
Automatic Transmission.............................................245
Tip Start Feature ..........................................................245
Keyless Enter-N-Go — Ignition ................................. 245
Normal Starting Using ENGINE START/STOP
Button .........................................................................246

Cold Weather Operation (Below –22°F Or −30°C) ... 250

After Starting ................................................................250
 ENGINE BLOCK HEATER — IF EQUIPPED............... 251

6
ENGINE BREAK-IN RECOMMENDATIONS ............ 251
 PARKING BRAKE ........................................................... 252
 AUTOMATIC TRANSMISSION .................................... 254
Ignition Park Interlock ................................................ 255
Brake/Transmission Shift Interlock System ........... 256
Six–Speed Automatic Transmission —
If Equipped .................................................................. 256
Eight-Speed Automatic Transmission .................... 265
 FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED .................................................................... 272
Four-Position Electronically Shifted Transfer Case —
If Equipped .................................................................. 272
Manually Shifted Transfer Case — If Equipped ..... 277
 LIMITED-SLIP DIFFERENTIAL .................................... 281
 POWER TAKE OFF OPERATION — IF EQUIPPED
(CHASSIS CAB ONLY) ................................................... 281
Stationary Mode .......................................................... 282
Mobile Mode ................................................................ 283
 POWER STEERING .......................................................... 283
Hydraulic Power Steering .......................................... 283 
SPEED CONTROL ........................................................... 285
To Activate.................................................................... 285
To Set A Desired Speed...............................................286
To Vary The Speed Setting .........................................286
To Accelerate For Passing .......................................... 287
To Resume Speed.........................................................288
To Deactivate ................................................................288
 ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ..................................................................288
Adaptive Cruise Control (ACC) Operation .............290
Activating Adaptive Cruise Control (ACC) ............290
To Activate/Deactivate...............................................291
To Set A Desired ACC Speed.....................................292
To Cancel.......................................................................292
To Turn Off ...................................................................293
To Resume .................................................................... 293
To Vary The Speed Setting .........................................293
Setting The Following Distance In ACC ..................295
Overtake Aid ................................................................298
ACC Operation At Stop ..............................................298
Adaptive Cruise Control (ACC) Menu.....................299
Display Warnings And Maintenance .......................300
Precautions While Driving With ACC .....................302
General Information ....................................................306
Normal (Fixed Speed) Cruise Control Mode...........307

7
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ................................................................... 309
ParkSense Sensors ....................................................... 310
ParkSense Warning Display ...................................... 310
ParkSense Display ....................................................... 310
Enabling And Disabling ParkSense .......................... 315
Service The ParkSense Rear Park Assist System..... 315
Cleaning The ParkSense System ............................... 316
ParkSense System Usage Precautions ...................... 316
 PARKSENSE FRONT AND REAR PARK ASSIST ..... 317
ParkSense Sensors ....................................................... 318
ParkSense Warning Display ...................................... 318
ParkSense Display ....................................................... 318
Enabling And Disabling Front And/Or Rear
ParkSense ...................................................................... 323
Service The ParkSense Front/Rear Park Assist
System ........................................................................... 324
Cleaning The ParkSense System ............................... 324
ParkSense System Usage Precautions ...................... 324
 PARKVIEW REAR BACK UP CAMERA ................. 326
 SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED ................................................................... 330
 REFUELING THE VEHICLE — GAS ........................... 336
Loose Fuel Filler Cap Message ................................. 337 
VEHICLE LOADING .....................................................337
Gross Vehicle Weight Rating (GVWR) ....................337
Payload..........................................................................338
Gross Axle Weight Rating (GAWR)..........................338
Tire Size .........................................................................338
Rim Size.........................................................................338
Inflation Pressure .........................................................338
Curb Weight .................................................................338
Loading .........................................................................338
 TRAILER TOWING ........................................................339
Common Towing Definitions ....................................339

Trailer Hitch Type and Maximum Trailer Weight ...... 344

Trailer Towing Weights (Maximum Trailer Weight
Ratings) ......................................................................345
Trailer And Tongue Weight ......................................345
Towing Requirements ................................................346
Towing Tips .................................................................353
 SNOWPLOW .................................................................... 355
2500/3500 Models Only..............................................355
 RECREATIONAL TOWING (BEHIND MOTORHOME,
ETC.) ...................................................................................358
Towing This Vehicle Behind Another Vehicle ........358

Recreational Towing — Two-Wheel Drive Models .... 359

Recreational Towing — Four-Wheel Drive
Models ...........................................................................359

8
DRIVING TIPS................................................................... 363
Driving On Slippery Surfaces ................................... 363
Driving Through Water ............................................. 364
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ............................. 366
 ASSIST AND SOS SYSTEM — IF EQUIPPED .............. 366
 BULB REPLACEMENT .................................................. 371
Replacement Bulbs ..................................................... 371
Replacing Exterior Bulbs ............................................ 373
 FUSES.................................................................................. 380
Power Distribution Center ......................................... 381
 JACKING AND TIRE CHANGING .......................... 390
4500/5500 Models ....................................................... 391
Preparations For Jacking ............................................ 391
Jacking Instructions 4500 And 5500 Series............... 392
To Stow The Flat Or Spare — If Equipped .......... 396
Hub Caps/Wheel Covers — If Equipped .............. 397
 JUMP STARTING ............................................................ 398
Preparations For Jump Start ...................................... 399
Jump Starting Procedure ............................................ 400
 IF YOUR ENGINE OVERHEATS .................................. 401
 GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION .............................................................. 402 
MANUAL PARK RELEASE — 8–SPEED
TRANSMISSION ...............................................................403
 FREEING A STUCK VEHICLE ......................................405
 TOWING A DISABLED VEHICLE ...............................406
Two-Wheel Drive Models .......................................... 407
Four-Wheel Drive Models .......................................... 408
Emergency Tow Hooks — If Equipped....................408
 ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ...............................................................409
 EVENT DATA RECORDER (EDR)................................. 409
SERVICING AND MAINTENANCE
SCHEDULED SERVICING ............................................410
Maintenance Plan ........................................................411
Heavy Duty Use Of The Vehicle ...............................414
 ENGINE COMPARTMENT .......................................... 415
6.4L Engine ..................................................................415
Checking Oil Level — Gas Engine ...........................416
Adding Washer Fluid ................................................416
Maintenance-Free Battery .......................................... 417