service RAM CHASSIS CAB 2021 Workshop Manual

SAFETY293
IMPORTANT SAFETY PRECAUTIONS
Please pay close attention to the information in
this section. It tells you how to use your restraint
system properly, to keep you and your
passengers as safe as possible.

Here are some simple steps you can take to
minimize the risk of harm from a deploying air bag:

1. Children 12 years old and under should
always ride buckled up in the rear seat of a
vehicle with a rear seat.

2. A child who is not big enough to wear the vehicle seat belt properly must be secured
in the appropriate child restraint or
belt-positioning booster seat in a rear
seating position Ú page 312.
3. If a child from 2 to 12 years old (not in a rear-facing child restraint) must ride in the
front passenger seat, move the seat as far
back as possible and use the proper child
restraint Ú page 312.
4. Never allow children to slide the shoulder belt behind them or under their arm. 5. You should read the instructions provided
with your child restraint to make sure that
you are using it properly.
6. All occupants should always wear their lap and shoulder belts properly.
7. The driver and front passenger seats should be moved back as far as practical to allow
the front air bags room to inflate.
8. Do not lean against the door or window. If your vehicle has side air bags, and
deployment occurs, the side air bags will
inflate forcefully into the space between
occupants and the door and occupants
could be injured.
9. If the air bag system in this vehicle needs to be modified to accommodate a disabled
person, see Ú page 445 for customer
service contact information.
SEAT BELT SYSTEMS
Buckle up even though you are an excellent
driver, even on short trips. Someone on the road
may be a poor driver and could cause a collision
that includes you. This can happen far away
from home or on your own street.
WARNING!

Never place a rear-facing child restraint in front
of an air bag. A deploying passenger front air
bag can cause death or serious injury to a child
12 years or younger, including a child in a
rear-facing child restraint.

Never install a rear-facing child restraint
in the front seat of a vehicle. Only use a
rear-facing child restraint in the rear seat.
If the vehicle does not have a rear seat, do
not transport a rear-facing child restraint in
that vehicle.
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302SAFETY
How To Engage The Automatic Locking Mode

1. Buckle the combination lap and shoulder belt.

2. Grab the shoulder portion and pull
downward until the entire seat belt is
extracted.
3. Allow the seat belt to retract. As the seat belt retracts, you will hear a clicking sound.
This indicates the seat belt is now in the
Automatic Locking Mode. How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt
and allow it to retract completely to disengage
the Automatic Locking Mode and activate the
vehicle sensitive (emergency) locking mode.
SUPPLEMENTAL RESTRAINT SYSTEMS
(SRS)
Some of the safety features described in this
section may be standard equipment on some
models, or may be optional equipment on
others. If you are not sure, ask an authorized
dealer.

The air bag system must be ready to protect
you in a collision. The Occupant Restraint
Controller (ORC) monitors the internal circuits
and interconnecting wiring associated with the
electrical Air Bag System Components. Your
vehicle may be equipped with the following Air
Bag System Components:

Air Bag System Components
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
Knee Impact Bolsters
Driver and Front Passenger Air Bags
WARNING!
Never place a rear-facing child restraint in
front of an air bag. A deploying passenger
front air bag can cause death or serious
injury to a child 12 years or younger,
including a child in a rear-facing child
restraint.
Never install a rear-facing child restraint in
the front seat of a vehicle. Only use a
rear-facing child restraint in the rear seat.
If the vehicle does not have a rear seat, do
not transport a rear-facing child restraint in
that vehicle.
WARNING!

The seat belt assembly must be replaced if
the switchable Automatic Locking Retractor
(ALR) feature or any other seat belt function
is not working properly when checked
according to the procedures in the Service
Manual.
Failure to replace the seat belt assembly
could increase the risk of injury in collisions.

Do not use the Automatic Locking Mode to
restrain occupants who are wearing the
seat belt or children who are using booster
seats. The locked mode is only used to
install rear-facing or forward-facing child
restraints that have a harness for
restraining the child.

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SAFETY303
Seat Belt Buckle Switch
Supplemental Side Air Bags — If Equipped
Front and Side Impact Sensors — If Equipped
Seat Belt Pretensioners — If Equipped
Air Bag Warning Light
The Occupant Restraint Controller
(ORC) monitors the readiness of the
electronic parts of the air bag system
whenever the ignition switch is in the
START or ON/RUN position. If the ignition switch
is in the OFF position or in the ACC position, the
air bag system is not on and the air bags will not
inflate.
The ORC contains a backup power supply
system that may deploy the air bag system even
if the battery loses power or it becomes
disconnected prior to deployment.
The ORC turns on the Air Bag Warning Light in
the instrument panel for approximately four to
eight seconds for a self-check when the ignition
switch is first in the ON/RUN position. After the
self-check, the Air Bag Warning Light will turn
off. If the ORC detects a malfunction in any part
of the system, it turns on the Air Bag Warning
Light, either momentarily or continuously. A single chime will sound to alert you if the light
comes on again after initial startup.
The ORC also includes diagnostics that will
illuminate the instrument panel Air Bag Warning
Light if a malfunction is detected that could
affect the air bag system. The diagnostics also
record the nature of the malfunction. While the
air bag system is designed to be maintenance
free, if any of the following occurs, have an
authorized dealer service the air bag system
immediately.
The Air Bag Warning Light does not come on
during the four to eight seconds when the
ignition switch is first in the ON/RUN position.
The Air Bag Warning Light remains on after
the four to eight-second interval.
The Air Bag Warning Light comes on intermit
-
tently or remains on while driving.
NOTE:

If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant
Restraint Controller (ORC) may also be disabled.
In this condition the air bags may not be ready to
inflate for your protection. Have an authorized
dealer service the air bag system immediately.

Redundant Air Bag Warning Light
If a fault with the Air Bag Warning
Light is detected, which could affect
the Supplemental Restraint System
(SRS), the Redundant Air Bag Warning
Light will illuminate on the instrument panel.
The Redundant Air Bag Warning Light will
stay on until the fault is cleared. In addition, a
single chime will sound to alert you that the
Redundant Air Bag Warning Light has come on
and a fault has been detected. If the Redundant
Air Bag Warning Light comes on intermittently or
remains on while driving have an authorized
dealer service the vehicle immediately
Ú page 107.
WARNING!

Ignoring the Air Bag Warning Light in your
instrument panel could mean you won’t have
the air bag system to protect you in a collision.
If the light does not come on as a bulb check
when the ignition is first turned on, stays on
after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service
the air bag system immediately.

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SAFETY309
Air Bag System Components
NOTE:
The Occupant Restraint Controller (ORC) moni -
tors the internal circuits and interconnecting
wiring associated with electrical Air Bag System
Components listed below:
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags — If Equipped
Front and Side Impact Sensors — If Equipped
Seat Belt Pretensioners — If Equipped
If A Deployment Occurs
The front air bags are designed to deflate
immediately after deployment. NOTE:
Front and/or side air bags will not deploy in all
collisions. This does not mean something is
wrong with the air bag system.
If you do have a collision which deploys the air
bags, any or all of the following may occur:
The air bag material may sometimes cause
abrasions and/or skin reddening to the occu
-
pants as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or
those you might get sliding along a carpet or
gymnasium floor. They are not caused by
contact with chemicals. They are not perma -
nent and normally heal quickly. However, if
you haven’t healed significantly within a few
days, or if you have any blistering, see your
doctor immediately.
As the air bags deflate, you may see some
smoke-like particles. The particles are a
normal by-product of the process that gener -
ates the non-toxic gas used for air bag infla -
tion. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or
eye irritation, rinse the area with cool water.
For nose or throat irritation, move to fresh air. If the irritation continues, see your doctor. If
these particles settle on your clothing, follow
the garment manufacturer’s instructions for
cleaning.
Do not drive your vehicle after the air bags
have deployed. If you are involved in another
collision, the air bags will not be in place to
protect you.
NOTE:
Air bag covers may not be obvious in the inte -
rior trim, but they will open during air bag
deployment.
After any collision, the vehicle should be
taken to an authorized dealer immediately.
WARNING!

Deployed air bags and seat belt pretensioners
cannot protect you in another collision. Have
the air bags, seat belt pretensioners, and the
seat belt retractor assemblies replaced by an
authorized dealer immediately. Also, have the
Occupant Restraint Controller System serviced
as well.

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SAFETY311
(Continued)
Maintaining Your Air Bag System Event Data Recorder (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems
performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds
or less. The EDR in this vehicle is designed to
record such data as:
How various systems in your vehicle were
operating;
Whether or not the driver and passenger
safety belts were buckled/fastened;
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law enforce -
ment, could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash investigation.
WARNING!
Modifications to any part of the air bag
system could cause it to fail when you need
it. You could be injured if the air bag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the
steering wheel hub trim cover or the upper
passenger side of the instrument panel.
Do not modify the front fascia/bumper,
vehicle body structure, or add aftermarket
side steps or running boards.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.

Do not attempt to modify any part of your air
bag system. The air bag may inflate acciden -
tally or may not function properly if modifica -
tions are made. Take your vehicle to an
authorized dealer for any air bag system
service. If your seat, including your trim cover
and cushion, needs to be serviced in any way
(including removal or loosening/tightening
of seat attachment bolts), take the vehicle to
an authorized dealer. Only manufacturer
approved seat accessories may be used. If it
is necessary to modify the air bag system for
persons with disabilities, contact an autho -
rized dealer.

WARNING! (Continued)
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312SAFETY
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
CHILD RESTRAINTS
Everyone in your vehicle needs to be buckled up
at all times, including babies and children. Every
state in the United States, and every Canadian
province, requires that small children ride in
proper restraint systems. This is the law, and
you can be prosecuted for ignoring it.
Children 12 years or younger should ride
properly buckled up in a rear seat, if available.
According to crash statistics, children are safer
when properly restrained in the rear seats
rather than in the front.
There are different sizes and types of restraints
for children from newborn size to the child almost
large enough for an adult safety belt. Always
check the child seat Owner’s Manual to make
sure you have the correct seat for your child.
Carefully read and follow all the instructions and
warnings in the child restraint Owner’s Manual
and on all the labels attached to the child
restraint.
Before buying any restraint system, make sure
that it has a label certifying that it meets all
applicable Safety Standards. You should also
make sure that you can install it in the vehicle
where you will use it.
NOTE:
For additional information, refer to http://
www.nhtsa.gov/parents-and-caregivers or
call: 1–888–327–4236
Canadian residents should refer to Transport
Canada’s website for additional information:
http://www.tc.gc.ca/en/services/road/
child-car-seat-safety.html
WARNING!
In a collision, an unrestrained child can
become a projectile inside the vehicle. The
force required to hold even an infant on your
lap could become so great that you could not
hold the child, no matter how strong you are.
The child and others could be badly injured or
killed. Any child riding in your vehicle should
be in a proper restraint for the child’s size.

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SAFETY331
(Continued)
(Continued)
Air Bag Warning Light
The Air Bag Warning Light will turn on for four
to eight seconds as a bulb check when the
ignition switch is first placed in ON/RUN. If the
light is either not on during starting, stays on,
or turns on while driving, have the system
inspected at an authorized dealer as soon as
possible. After the bulb check, this light will
illuminate with a single chime when a fault with
the Air Bag System has been detected. It will
stay on until the fault is removed. If the light
comes on intermittently or remains on while
driving, have an authorized dealer service the
vehicle immediately Ú page 292.
Defroster
Check operation by selecting the defrost mode
and place the blower control on high speed.
You should be able to feel the air directed
against the windshield. See an authorized
dealer for service if your defroster is inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit your
vehicle. Only use a floor mat that does not
interfere with the operation of the accelerator,
brake or clutch pedals. Only use a floor mat that
is securely attached using the floor mat
fasteners so it cannot slip out of position and
interfere with the accelerator, brake or clutch
pedals or impair safe operation of your vehicle
in other ways.
WARNING!

An improperly attached, damaged, folded,
or stacked floor mat, or damaged floor mat
fasteners may cause your floor mat to interfere
with the accelerator, brake, or clutch pedals
and cause a loss of vehicle control. To prevent
SERIOUS INJURY or DEATH:

ALWAYS securely attach your floor mat
using the floor mat fasteners. DO NOT
install your floor mat upside down or turn
your floor mat over. Lightly pull to confirm
mat is secured using the floor mat
fasteners on a regular basis.
ALWAYS REMOVE THE EXISTING FLOOR
MAT FROM THE VEHICLE before
installing any other floor mat. NEVER install
or stack an additional floor mat on top of an
existing floor mat.
ONLY install floor mats designed to fit your
vehicle. NEVER install a floor mat that
cannot be properly attached and secured to
your vehicle. If a floor mat needs to be
replaced, only use a FCA approved floor
mat for the specific make, model, and year
of your vehicle.
ONLY use the driver’s side floor mat on the
driver’s side floor area. To check for inter -
ference, with the vehicle properly parked
with the engine off, fully depress the accel -
erator, the brake, and the clutch pedal
(if present) to check for interference. If your
floor mat interferes with the operation of
any pedal, or is not secure to the floor,
remove the floor mat from the vehicle and
place the floor mat in your trunk.
WARNING! (Continued)
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IN CASE OF EMERGENCY335
When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:
With extended use the Hazard Warning
Flashers may wear down your battery.
ASSIST AND SOS SYSTEM — IF EQUIPPED
NOTE:
Depending on the vehicles trim level, the over -
head console may vary.

Assist And SOS Buttons Assist And SOS Buttons

If equipped, the overhead console contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber Ú
page 449.
The SOS and ASSIST buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network, which
comes as a built in function. Other Uconnect
services will only be operable if your SiriusXM
Guardian™ service is active and you are
connected to an operable LTE (voice/data) or
4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:

Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can help.
Roadside Assistance will know what vehicle
you’re driving and its location. Additional fees
may apply for roadside assistance.

1 — ASSIST Button
2 — SOS Button
1 — ASSIST Button
2 — SOS Button
WARNING!

ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and
assume all risks related to the use of the features
and applications in this vehicle. Only use the
features and applications when it is safe to do so.
Failure to do so may result in an accident
involving serious injury or death.

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IN CASE OF EMERGENCY337
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located within the
ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
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338IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard -
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.

LTE (voice/data) or 4G (data) network
congestion.

Weather.
Buildings, structures, geographic terrain, or
tunnels. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
Changes or modifications not expressly
approved by the party responsible for compli
-
ance could void the user's authority to
operate the equipment.
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services.
If the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!

ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and
assume all risks related to the use of the features
and applications in this vehicle. Only use the
features and applications when it is safe to do so.
Failure to do so may result in an accident
involving serious injury or death.
CAUTION!
To avoid damage to the mirror during
cleaning, never spray any cleaning solution
directly onto the mirror. Apply the solution
onto a clean cloth and wipe the mirror clean.

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