towing RAM CHASSIS CAB 2023 Service Manual

194STARTING AND OPERATING
RECREATIONAL TOWING (BEHIND MOTORHOME)
TOWING THIS VEHICLE BEHIND ANOTHER VEHICLE
NOTE:When towing your vehicle, always follow applicable state and provincial laws. Contact state and provincial Highway Safety offices for additional details.
Towing Condition Wheels OFF The
Ground Two-Wheel Drive
Models Four-Wheel Drive Models
Flat Tow
NONENOT ALLOWED See InstructionsAutomatic transmission in PARK
Transfer case in N (Neutral)
Tow in forward direction
Dolly Tow Front
NOT ALLOWED NOT ALLOWED
Rear OK NOT ALLOWED
On Trailer ALLOK OK

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STARTING AND OPERATING195
(Continued)
RECREATIONAL TOWING — TWO-WHEEL
D
RIVE MODELS
DO NOT flat tow this vehicle. Damage to the
drivetrain will result.
Recreational towing (for two-wheel drive models) is
allowed ONLY if the rear wheels are OFF the
ground. This may be accomplished using a tow
dolly or vehicle trailer. If using a tow dolly, follow
this procedure:

1. Properly secure the dolly to the tow vehicle, following the dolly manufacturer's
instructions.

2. Drive the rear wheels onto the tow dolly.
3. Firmly apply the parking brake. Place automatic transmission in PARK.
4. Properly secure the rear wheels to the dolly, following the dolly manufacturer's instructions.
5. Turn the ignition to the OFF position and remove the key fob.
6. Install a suitable clamping device, designed for towing, to secure the front wheels in the
straight position.
RECREATIONAL TOWING —
F
OUR-WHEEL DRIVE MODELS
NOTE:Both the manual shift and electronically shifted
transfer cases must be shifted into N (Neutral) for
recreational towing. Automatic transmissions must
be shifted into PARK for recreational towing. Refer
to the following for the proper transfer case N
(Neutral) shifting procedure for your vehicle.
CAUTION!
Towing with the rear wheels on the ground will
cause severe transmission damage. Damage
from improper towing is not covered under the
New Vehicle Limited Warranty.
Do not disconnect the driveshaft because
fluid may leak from the transmission, causing
damage to internal parts.
CAUTION!
DO NOT dolly tow any four-wheel drive vehicle.
Towing with only one set of wheels on the
ground (front or rear) will cause severe trans -
mission and/or transfer case damage. Tow
with all four wheels either ON the ground, or
OFF the ground (using a vehicle trailer).
Tow only in the forward direction. Towing this
vehicle backwards can cause severe damage
to the transfer case.
Before recreational towing, the transfer case
must be in N (Neutral). To be certain the
transfer case is fully in N (Neutral), perform
the procedure outlined under “Shifting Into N
(Neutral)”. Internal transmission damage will
result, if the transfer case is not in N (Neutral)
during towing.
The transmission must be placed in PARK for
recreational towing.
Towing this vehicle in violation of the above
requirements can cause severe transmission
and/or transfer case damage. Damage from
improper towing is not covered under the New
Vehicle Limited Warranty.
Do not disconnect the rear driveshaft because
fluid will leak from the transfer case, causing
damage to internal parts.
Do not use a bumper-mounted clamp-on tow
bar on your vehicle. The bumper face bar will
be damaged.
CAUTION!
4

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196STARTING AND OPERATING
Shifting Into N (Neutral)
Use the following procedure to prepare your
vehicle for recreational towing.

1. Bring the vehicle to a complete stop on level
ground, with the engine running. Firmly apply
the parking brake.

2. Shift the transmission to NEUTRAL.
3. Press and hold the brake pedal. 4. Shift the transfer case into N (Neutral):With manual shift transfer case, shift the
transfer case lever into N (Neutral).
With electronically shifted transfer case,
push and hold the transfer case N (Neutral)
button. Some models have a small,
recessed "N" button (at the center of the
transfer case switches) that must be
pressed using a ballpoint pen or similar
object. Other models have a rectangular N
(Neutral) switch, below the rotary transfer
case control knob. The N (Neutral) indicator
light will blink while the shift is in progress.
The light will stop blinking (stay on solid)
when the shift to N (Neutral) is complete.
After the shift is completed and the N
(Neutral) light stays on, release the N
(Neutral) button.
5. Release the parking brake.
6. Shift the transmission into REVERSE.
7. Release the brake pedal for five seconds and ensure that there is no vehicle movement.
8. Repeat steps 6 and 7 with automatic transmission in DRIVE.
9. Shift the transmission to NEUTRAL. Firmly apply the parking brake. Turn off the engine.
For vehicles with Keyless Enter ‘n Go™, push
and hold the ENGINE START/STOP button until
the engine shuts off. 10. Shift the transmission into PARK.
11. Place the ignition in the OFF position, and
remove the key fob.
12. Attach the vehicle to the tow vehicle using a suitable tow bar.
13. Release the parking brake.
NOTE:With electronically shifted transfer case:
Steps 2 through 3 are requirements that must
be met before pushing the N (Neutral) button,
and must continue to be met until the shift has
been completed. If any of these requirements
are not met before pushing the N (Neutral)
button or are no longer met during the shift, the
N (Neutral) indicator light will flash continuously
until all requirements are met or until the N
(Neutral) button is released.
The ignition must be in the ON/RUN position for
a shift to take place and for the position indi -
cator lights to be operable. If the ignition is not
in the ON/RUN position, the shift will not take
place and no position indicator lights will be on
or flashing.
A flashing N (Neutral) position indicator light
indicates that shift requirements have not been
met.
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the N (Neutral) position without first fully
engaging the parking brake. The transfer case N
(Neutral) position disengages both the front and
rear driveshafts from the powertrain, and will
allow the vehicle to roll, even if the automatic
transmission is in PARK. The parking brake
should always be applied when the driver is not
in the vehicle.
CAUTION!
It is necessary to follow these steps to be certain
that the transfer case is fully in N (Neutral)
before recreational towing to prevent damage to
internal parts.

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210MULTIMEDIA
Navigation — If Equipped
Trailer Brake/Trailer
Voice Barge-In This setting allows you to respond to a Voice Response before the statement
is completed by the system. The available options are “On” and “Off”.
Show Command List This setting will allow you to turn the Command List on or off. The “Always”
setting will always show the Command List. The “With Help” setting will show
the Command List and provide a brief description of what the command does.
The “Never” setting will turn the Command List off.
Setting Name
Description
When the Navigation button is pressed on the touchscreen, the system displays options related to the vehicle’s built-in Navigation system. These settings can
change which icons display on the map, how “time to arrival is calculated”, and route types.
For more information on Navigation and settings, refer to your Uconnect Owner’s Manual Supplement.
When the Trailer Brake/Trailer button is pressed on the touchscreen, the system will display settings related to trailer towing.
NOTE:Depending on the vehicle’s options, feature settings may vary.
Setting NameDescription
Trailer Select Select from “Trailer 1”, “Trailer 2”, “Trailer 3”, and “Trailer 4”. These trailer
designations can be used to save different trailer settings.
Trailer Brake Type This setting will set the system to a specific trailer type. The available options
are “Light Electric”, “Heavy Electric”, “Light Electric Over Hydraulic”, and
“Heavy Electric Over Hydraulic”.

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MULTIMEDIA211
Camera
Trailer Name This setting will personalize the trailer name depending on the type of trailer
you are hauling. Select the trailer name from the following list: trailer, boat,
car, cargo, dump, equipment, flatbed, gooseneck, horse, livestock,
motorcycle, snowmobile, travel, utility, and 5th wheel.
Setting Name
Description
When the Camera button is pressed on the touchscreen, the system displays the options related to the vehicle’s camera features.
NOTE:Depending on the vehicle’s options, feature settings may vary.
Setting NameDescription
Surround View Camera Delay This setting will add a timed delay to the Surround View Camera when shifting
out of REVERSE.
Surround View Camera Guidelines This setting will turn the Surround View Camera Guidelines on or off.
ParkView Backup Camera Delay This setting will add a timed delay to the ParkView Backup Camera when
shifting out of REVERSE.
ParkView Backup Camera Active Guidelines This setting will turn the ParkView Backup Camera Active Guidelines on or off.
ParkView Backup Camera Fixed Guidelines This setting will turn the ParkView Backup Camera Fixed Guidelines on or off.
Turn Signal Activated Blind Spot View For vehicles not equipped with towing, this setting will allow you to enable or
disable the turn signal blind spot view. For vehicles equipped with towing, the
selectable options are “Off”, “On”, or “Only with Trailer”.
5

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216MULTIMEDIA
Suspension/Air Suspension
Key Off Power Delay/Engine Off Power Delay This setting will keep certain electrical features running after the engine is
turned off. When any door is opened, the electronics will deactivate. The
available settings are “0 sec”, “45 sec”, “5 min”, and “10 min”.
Headlight Off Delay This setting will allow you to set the amount of time the headlights remain on
after the vehicle has been turned off. The “+” will increase the amount of
time. The “-” will decrease the amount of time.
Setting Name
Description
When the Suspension/Air Suspension button is pressed on the touchscreen, the system will display settings related to the vehicle’s air suspension.
NOTE:Depending on the vehicle’s options, feature settings may vary.
Setting NameDescription
Display Suspension Messages This setting will display suspension messages in the Instrument Cluster
Display. The “All” setting will display all available messages. The “Warnings
Only” setting will only display warning messages.
Tire Jack Mode This setting will disable the Air Suspension system to assist in changing a
spare tire.
Transport Mode This setting will disable the Air Suspension system for flat towing.
Wheel Alignment Mode This setting must be activated before performing a wheel alignment. Contact
an authorized dealer for further information.

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MULTIMEDIA259
CONNECTED SERVICES SOS FAQS —
I
F EQUIPPED

1.
What happens if I accidentally push the SOS
Call button on the mirror or overhead console?

You have 10 seconds after pushing the SOS
Call button to cancel the call. To cancel the
call, either push the SOS Call button again, or
press the Cancel button on the in-vehicle
touchscreen.

2. What type of information is sent when I use the
SOS Call button from my vehicle? Certain
vehicle information, such as make and model,
is transmitted along with the last known GPS
location.
3. When could I use the SOS Call button? You can
use the SOS Call button to make a call if you or
someone else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS

1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it can
take up to three minutes or more for the
request to get to your vehicle.

2. Which is faster, my key fob or the Vehicle
Branded App? Your key fob will lock/unlock
the door more quickly, however its range is limited and your Vehicle Branded App comes
in handy for these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices,
which is why security measures have been
engineered into the Vehicle Branded App.
Asking for your username, password and
SiriusXM Guardian™ Security PIN are required
for the activation of Remote services through
your mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Vehicle
Branded App? The Vehicle Branded App is
compatible with most devices with the Apple®
and Android™ operating systems. The
capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
5. Why is the Vehicle Branded App running slow?
The Vehicle Branded App relies on a mobile
network connection from your device to send
commands to your vehicle which must have an
operable LTE (voice/data), 4G (data), or 5G
(data) network connection. If either your
device or your vehicle is in an area with below
average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS

1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED

1.
How long does it take to send the route and
destination to my vehicle?
Depending on
various conditions, it can take up to three
minutes for the request to get through to your
vehicle.

2. Can I cancel a route I sent to my vehicle? Yes,
once you enter your vehicle, and start the
engine, the pop-up message stating that you
have a new route will appear. There is an exit
button on the pop-up that will cancel the route
if selected.
5

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SAFETY277
Towing With HSA
HSA will also provide assistance to mitigate roll
back while towing a trailer.
Ready Alert Braking (RAB)
RAB may reduce the time required to reach full
braking during emergency braking situations. It
anticipates when an emergency braking situation
may occur by monitoring how fast the throttle is
released by the driver. The Electronic Brake
Control system will prepare the brake system for a
panic stop.
Traction Control System (TCS)
The TCS monitors the amount of wheel spin of
each of the driven wheels. If wheel spin is
detected, the TCS may apply brake pressure to the
spinning wheel(s) and/or reduce engine power to
provide enhanced acceleration and stability. A
feature of the TCS, Brake Limited Differential (BLD)
functions similarly to a limited slip differential and
controls the wheel spin across a driven axle. If one
wheel on a driven axle is spinning faster than the
other, the system will apply the brake of the
spinning wheel. This will allow more engine power
to be applied to the wheel that is not spinning. BLD
may remain enabled even if TCS and Electronic
Stability Control (ESC) are in reduced modes.
Trailer Sway Control (TSC)
TSC uses sensors in the vehicle to recognize an
excessively swaying trailer and will take the
appropriate actions to attempt to stop the sway.
NOTE:TSC cannot stop all trailers from swaying. Always
use caution when towing a trailer and follow the
trailer tongue weight recommendations
Úpage 181. When TSC is functioning, the ESC Activation/
Malfunction Indicator Light will flash, the engine
power may be reduced and you may feel the
brakes being applied to individual wheels to
attempt to stop the trailer from swaying. TSC is
disabled when the ESC system is in the “Partial
Off” or “Full Off” modes.
AUXILIARY DRIVING SYSTEMS
BLIND SPOT ASSIST CAMERAS —
I
F EQUIPPED
Blind Spot Assist Cameras
There are cameras located in the exterior mirrors
to assist in blind spot detection. Refer to
Ú page 166 to learn more about how the cameras
function with turn signal engagement or refer to
Ú page 168 to learn how to activate the cameras
through the Camera's screen.
WARNING!
If you use a trailer brake controller with your
trailer, the trailer brakes may be activated and
deactivated with the brake switch. If so, there
may not be enough brake pressure to hold
both the vehicle and the trailer on a hill when
the brake pedal is released. In order to avoid
rolling down an incline while resuming accel -
eration, manually activate the trailer brake or
apply more vehicle brake pressure prior to
releasing the brake pedal.

HSA is not a parking brake. Always apply the
parking brake fully when exiting your vehicle. Also,
be certain to place the transmission in PARK.

Failure to follow these warnings can result in a
collision or serious personal injury.
WARNING!
If TSC activates while driving, slow the vehicle
down, stop at the nearest safe location, and
adjust the trailer load to eliminate trailer sway.
6

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332IN CASE OF EMERGENCY
Dual Rear Wheels
Slots in the wheels will assist in properly orienting
the inner and outer wheels. Align these slots when
assembling the wheels for best access to the tire
valve on the inner wheel. The tires of both dual
wheels must be completely off the ground when
tightening to ensure wheel centering and
maximum wheel clamping.
Dual wheel models require a special heavy-duty lug
nut tightening adapter (included with the vehicle)
to correctly tighten the lug nuts. Also, when it is
necessary to remove and install dual rear wheels,
use a proper vehicle lifting device.
NOTE:When installing a spare tire (if equipped) as part of
a dual rear wheel end combination, the tire
diameter of the two individual tires must be
compared. If there is a significant difference, the
larger tire should be installed in a front location.
The correct direction of rotation for dual tire instal -
lations must also be observed.
It is recommended that wheel stud nuts be kept
torqued to specifications at all times. Torque wheel
stud nuts to specifications at each lubrication
interval Ú page 411.
Wheel Nuts
All wheel nuts should be tightened occasionally to
eliminate the possibility of wheel studs being
sheared or the bolt holes in the wheels becoming elongated. This is especially important during the
first few hundred miles/kilometers of operation to
allow the wheel nuts to become properly set. All
wheel nuts should first be firmly seated against the
wheel. The wheel nuts should then be tightened to
recommended torque. Tighten the wheel nuts to
final torque in increments. Progress around the
bolt circle, tightening the wheel nut opposite to the
wheel nut just previously tightened until final
torque is achieved Ú
page 411.
TO STOW THE FLAT OR SPARE —
I
F EQUIPPED
Refer to Upfitters Body Builder’s Guide for
information on stowing your spare tire (if
equipped).
HUB CAPS/WHEEL COVERS —
I
F EQUIPPED
The hub caps must be removed before raising the
vehicle off the ground. For 3500 Single Rear-Wheel (SRW) models, use
the flat end of the lug wrench to hook and pull off
the hub cap. Find the opening in the hub cap,
insert the lug wrench, and pull off the cap. If you
need to pry against the wheel, protect the wheel
surface.

Lug Wrench Insertion Location — Hub Cap

On 3500 models with Dual Rear-Wheels (DRW),
you must first remove the hub caps—use the
procedure noted for the single rear wheel. For the
wheel covers (wheel skins), insert the flat end of
the lug wrench between the outer edge of the
wheel cover and the wheel. Pry against the wheel
to remove the wheel cover. Repeat this procedure
around the wheel until the cover pops off.
CAUTION!
Use extreme caution when removing the front
and rear wheel covers. Damage can occur to the
center cap and/or the wheel if screwdriver type
tools are used. A pulling motion, not a pry off
motion, is recommended to remove the caps.

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IN CASE OF EMERGENCY339
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service. If the transmission and drivetrain are operable, disabled
vehicles may also be towed as described Ú page 195.
NOTE:When towing your vehicle, always follow applicable state and provincial laws. Contact state and provincial Highway Safety offices for additional details.Towing Condition
Wheels OFF The Ground 2WD Models4WD Models
Flat Tow NONEIf transmission is operable:

• Transmission in NEUTRAL
• 30 mph (48 km/h) max speed
• 15 miles (24 km) max distance (six
speed transmission)
• 30 miles (48 km) max distance
(eight speed transmission) Detailed instructions
Ú page 195
• Auto Transmission in PARK
• Transfer Case in NEUTRAL
• Tow in forward direction
Wheel Lift Or Dolly Tow Front
NOT ALLOWED
Rear OKNOT ALLOWED
Flatbed ALLBEST METHODBEST METHOD7

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