technical specifications Ram ProMaster 2020 Owner's Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ......................................................................................................................... 7
2 GETTING TO KNOW YOUR VEHICLE ................................................................................ 9
3 GETTING TO KNOW YOUR INSTRUMENT PANEL .....................................................41
4 SAFETY ........................................................................................................................................56 5 STARTING AND OPERATING .............................................................................................92
6 IN CASE OF EMERGENCY .................................................................................................. 123 7 SERVICING AND MAINTENANCE ................................................................................... 152
8 TECHNICAL SPECIFICATIONS .......................................................................................... 191
9 MULTIMEDIA ............................................................................................................................ 198
10 CUSTOMER ASSISTANCE ................................................................................................. 246
11 INDEX.......................................................................................................................................... 250
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5

TIRES .....................................................................168
Tire Safety Information ....................................168
Tires — General Information ........................... 176
Tire Types .......................................................... 180
Spare Tires — If Equipped ............................... 181
Wheel And Wheel Trim Care ........................... 183
Tire Chains And Traction Devices ................... 184
Tire Rotation Recommendations..................... 185

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .....................185

Treadwear .........................................................186
Traction Grades ................................................ 186
Temperature Grades ........................................186

STORING THE VEHICLE ........................................186
BODYWORK ...........................................................187
Protection From Atmospheric Agents.............. 187
Body And Underbody Maintenance ................. 187
Preserving The Bodywork................................. 187

INTERIORS ............................................................188

Seats And Fabric Parts ..................................... 188
Plastic And Coated Parts..................................189
Leather Parts .................................................... 190Glass Surfaces ................................................. 190
Cleaning The Instrument Panel Cupholders ...190

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ......................................... 191

Vehicle Identification Number ........................ 191

BRAKE SYSTEM .................................................... 191
WHEEL AND TIRE TORQUE SPECIFICATIONS ... 191
Torque Specifications ...................................... 191

FUEL REQUIREMENTS.......................................... 192

3.6L Engine....................................................... 192
Reformulated Gasoline ................................... 192
Materials Added To Fuel .................................. 193
Gasoline/Oxygenate Blends ............................ 193
Do Not Use E-85 In Non-Flex Fuel Vehicles .... 193
CNG And LP Fuel System Modifications ......... 193
MMT In Gasoline .............................................. 194Fuel System Cautions ...................................... 194
Carbon Monoxide Warnings ............................ 194

FLUID CAPACITIES................................................ 195
FLUIDS AND LUBRICANTS .................................. 195

Engine ............................................................... 195Chassis ............................................................. 197

MULTIMEDIA

CYBERSECURITY .................................................. 198
UCONNECT SETTINGS ......................................... 199
Uconnect 3/3 NAV Settings............................. 199

SAFETY AND GENERAL INFORMATION ............. 208

Safety Guidelines ............................................. 208
UCONNECT 3/3 NAV WITH 5-INCH DISPLAY ....209

Introduction To The Uconnect 3/3 NAV
With 5-Inch Display System ............................. 209 Radio Mode ...................................................... 211
Media Mode ..................................................... 214
Phone Mode ..................................................... 216
Navigation Mode — If Equipped ...................... 221

STEERING WHEEL AUDIO CONTROLS ............... 238

Radio Operation ............................................... 238
Player Operation............................................... 238

IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ......................................................... 238

USB Charging Port............................................ 239

RAM TELEMATICS - IF EQUIPPED ....................... 239

Ram Telematics General Information............. 239

RADIO OPERATION AND MOBILE PHONES ......240

Regulatory And Safety Information ................. 240

UCONNECT VOICE RECOGNITION ......................241

Introducing Uconnect....................................... 241
Get Started ....................................................... 241
Basic Voice Commands ................................... 242
Radio ................................................................. 242
Media ................................................................ 243
Phone................................................................ 243
Voice Text Reply ............................................... 244
General Information......................................... 245
Additional Information ..................................... 245

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GETTING TO KNOW YOUR VEHICLE33
Climate Control Functions
A/C (Air Conditioning)
The Air Conditioning (A/C) button allows the
operator to manually activate or deactivate the
air conditioning system. When the air condi -
tioning system is turned on, cool dehumidified
air will flow through the outlets into the cabin.
For improved fuel economy, press the A/C
button to turn off the air conditioning and manu -
ally adjust the blower and airflow mode settings.
Also, make sure to select only Panel, Bi-Level or
Floor modes.
NOTE:
For Manual Climate Controls, if the system is
in Mix, Floor or Defrost Mode, the A/C can be
turned off, but the A/C system shall remain
active to prevent fogging of the windows.
If fog or mist appears on the windshield or
side glass, select Defrost mode, and increase
blower speed if needed.
If your air conditioning performance seems
lower than expected, check the front of the
A/C condenser (located in front of the radi -
ator), for an accumulation of dirt or insects.
Clean with a gentle water spray from the front
of the radiator and through the condenser.
Recirculation
In cold weather, use of Recirculation mode may
lead to excessive window fogging. The Recircu -
lation feature may be unavailable if conditions
exist that could create fogging on the inside of
the windshield. On systems with Manual
Climate Controls, the Recirculation mode is not
allowed in Defrost mode to improve window
clearing operation. Recirculation is disabled
automatically if this mode is selected.
Attempting to use Recirculation while in this
mode causes the LED in the control button to
blink and then turns off.
Operating Tips
NOTE:
Refer to the chart at the end of this section for
suggested control settings for various weather
conditions.
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to provide
proper corrosion protection and to protect
against engine overheating. A solution of 50%
OAT (Organic Additive Technology) coolant that
meets the requirements of FCA Material Stan -dard MS.90032 and 50% water is recom
-
mended. Refer to “Fluids And Lubricants” in
“Technical Specifications” for proper coolant
selection.
Winter Operation
Use of the air Recirculation mode during Winter
months is not recommended because it may
cause window fogging.
Vacation Storage
Any time you store your vehicle or keep it out of
service (i.e., vacation) for two weeks or more,
run the air conditioning system at idle for about
five minutes in the fresh air and high blower
setting. This will ensure adequate system lubri -
cation to minimize the possibility of compressor
damage when the system is started again.
Window Fogging
Interior fogging on the windshield can be quickly
removed by turning the mode selector to
Defrost. The Defrost/Floor mode can be used to
maintain a clear windshield and provide suffi -
cient heating. If side window fogging becomes a
problem increase blower speed. Vehicle
windows tend to fog on the inside in mild but
rainy or humid weather.
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STARTING AND OPERATING103
Power Steering Fluid Check
Checking the power steering fluid level at a
defined service interval is not required. The fluid
should be checked at every oil change if a leak
is suspected, abnormal noises are apparent,
and/or the system is not functioning as antici -
pated. Coordinate inspection efforts through an
authorized dealer. If necessary, add fluid to restore to the proper
indicated level. With a clean cloth, wipe any
spilled fluid from all surfaces. Refer to “Fluids
And Lubricants” in “Technical Specifications”
for further information.
SPEED CONTROL — IF EQUIPPED
When engaged, the Speed Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h) up to the maximum speed of
100 mph (160 km/h).
The Speed Control lever is located on the left
side of the steering column.
Speed Control Lever NOTE:
In order to ensure proper operation, the Speed
Control system has been designed to shut down
if multiple Speed Control functions are operated
at the same time. If this occurs, the Speed
Control system can be reactivated by rotating
the Speed Control ON/OFF center ring and
resetting the desired vehicle set speed.
To Activate
Rotate the center ring upward on the Speed
Control lever to turn the system on. The Cruise
Indicator Light in the instrument cluster display
will illuminate. To turn the system off, rotate the
center ring upward a second time. The Cruise
Indicator Light will turn off. The system should
be turned off when not in use.WARNING!
Fluid level should be checked on a level
surface and with the engine off to prevent
injury from moving parts and to ensure
accurate fluid level reading. Do not overfill.
Use only manufacturer's recommended
power steering fluid.
CAUTION!
Do not use chemical flushes in your power
steering system as the chemicals can
damage your power steering components.
Such damage is not covered by the New
Vehicle Limited Warranty.
WARNING!
Leaving the Speed Control system on when
not in use is dangerous. You could
accidentally set the system or cause it to go
faster than you want. You could lose control
and have an accident. Always leave the
system off when you are not using it.
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IN CASE OF EMERGENCY139
NOTE:
Do not install the wheel cover on the spare tire.
7. Lower the vehicle by turning the jack screw
counterclockwise.
8. Refer to “Wheel And Tire Torque Specifica -
tions” in “Technical Specifications” for
proper wheel lug bolt torque.
9. Lower the jack to its fully-closed position.
10. Stow the damaged wheel/spare tire with the cable and wheel spacer before driving
the vehicle. 11. Install the winch extension and
rotate the
wrench handle clockwise until the winch
mechanism operator hears “3 clicks” from
the device to indicate the wheel is properly
stowed under the vehicle.

12. Stow the jack, jack handle and winch handle tools back in the storage compartment.

13. Check the spare tire pressure as soon as possible. Correct the tire pressure, as
required.
For vehicles with aluminum wheels:
The center cap must be pushed out from the
rear to install the retainer and stow the tire.
Wheel Covers
The wheel covers on the vehicle are held in
place by the wheel lug bolts and can be
removed after the wheel lug bolts are taken off.
TIRE SERVICE KIT — IF EQUIPPED
Small punctures up to 1/4 inch (6 mm) in the
tire tread can be sealed with Tire Service Kit.
Foreign objects (e.g., screws or nails) should not
be removed from the tire. Tire Service Kit can be
used in outside temperatures down to approxi -
mately -4°F (-20°C).
This kit will provide a temporary tire seal,
allowing you to drive your vehicle up to
100 miles (160 km) with a maximum speed of 50 mph (80 km/h).
Tire Service Kit Storage
The Tire Service Kit is located under the
passenger seat or the driver side door.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until
the vehicle has been lowered. Failure to
follow this warning may result in serious
injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted
incorrectly.
WARNING!
A loose tire or jack thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided. Have the deflated (flat) tire repaired
or replaced immediately.
CAUTION!
Use a back-and-forth motion to remove the
hub cap. Do not use a twisting motion when
removing the hub cap, damage to the hub
cap finish may occur.
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164SERVICING AND MAINTENANCE
Selection Of Coolant
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
NOTE:
Mixing of engine coolant (antifreeze) other
than specified Organic Additive Technology
(OAT) engine coolant (antifreeze), may result
in engine damage and may decrease corro -
sion protection. Organic Additive Technology
(OAT) engine coolant is different and should
not be mixed with Hybrid Organic Additive
Technology (HOAT) engine coolant (anti -
freeze) or any “globally compatible” coolant
(antifreeze). If a non-OAT engine coolant
(antifreeze) is introduced into the cooling
system in an emergency, the cooling system
will need to be drained, flushed, and refilled
with fresh OAT coolant (conforming to
MS.90032), by an authorized dealer as soon
as possible.
Do not use water alone or alcohol-based
engine coolant (antifreeze) products. Do not
use additional rust inhibitors or antirust prod -
ucts, as they may not be compatible with the
radiator engine coolant and may plug the
radiator.
This vehicle has not been designed for use
with propylene glycol-based engine coolant
(antifreeze). Use of propylene glycol-based
engine coolant (antifreeze) is not recom -
mended.
Some vehicles require special tools to add
coolant properly. Failure to fill these systems
properly could lead to severe internal engine
damage. If any coolant is needed to be added
to the system please contact an authorized
dealer.
Adding Coolant

The vehicle has been built with an improved
engine coolant (OAT coolant conforming to
MS.90032) that allows extended maintenance
intervals. This engine coolant (antifreeze) can
be used up to 10 years or 150,000 miles

(240,000 km) before replacement. To prevent
reducing this extended maintenance period, it
is important that you use the same engine
coolant (OAT coolant conforming to MS.90032)
throughout the life of your vehicle.
Please review these recommendations for
using Organic Additive Technology (OAT) engine
coolant (antifreeze) that meets the require- ments of FCA Material Standard MS.90032.
When adding engine coolant (antifreeze):

We recommend using Mopar Antifreeze/
Coolant 10 Year/150,000 Mile (240,000 km)
Formula OAT (Organic Additive Technology)
that meets the requirements of FCA Material
Standard MS.90032.

Mix a minimum solution of 50% OAT engine
coolant that meets the requirements of FCA
Material Standard MS.90032 and distilled
water. Use higher concentrations (not to
exceed 70%) if temperatures below −34°F
(−37°C) are anticipated. Please contact an
authorized dealer for assistance.
Use only high purity water such as distilled or
deionized water when mixing the water/
engine coolant (antifreeze) solution. The use
of lower quality water will reduce the amount
of corrosion protection in the engine cooling
system.

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166SERVICING AND MAINTENANCE
(Continued)
If an examination of your engine compartment
shows no evidence of radiator or hose leaks,
the vehicle may be safely driven. The vapor will
soon dissipate.
Do not overfill the coolant expansion bottle.
Check the coolant freeze point in the radiator
and in the coolant expansion bottle. If engine
coolant (antifreeze) needs to be added, the
contents of the coolant expansion bottle
must also be protected against freezing.
If frequent engine coolant (antifreeze) addi-
tions are required, the cooling system should
be pressure tested for leaks.
Maintain engine coolant (antifreeze) concen -
tration at a minimum of 50% OAT coolant
(conforming to MS.90032) and distilled
water for proper corrosion protection of your
engine which contains aluminum compo -
nents.
Make sure that the coolant expansion bottle
overflow hoses are not kinked or obstructed.
Keep the front of the radiator clean. If your
vehicle is equipped with air conditioning,
keep the front of the condenser clean.
Do not change the thermostat for Summer or
Winter operation. If replacement is ever
necessary, install ONLY the correct type ther -
mostat. Other designs may result in unsatis -
factory engine coolant (antifreeze)
performance, poor gas mileage, and
increased emissions.
Brake System
In order to ensure brake system performance,
all brake system components should be
inspected periodically. Refer to the “Mainte -
nance Plan” in this section for the proper main -
tenance intervals.
Fluid Level Check — Brake Master Cylinder
The fluid level of the master cylinder should be
checked when performing under the hood service or immediately if the brake system
warning lamp indicates system failure.
If necessary, add fluid to bring level within the
designated marks on the side of the reservoir of
the brake master cylinder. Be sure to clean the
top of the master cylinder area before removing
cap.
With disc brakes the fluid level can be expected
to fall as the brake linings wear. However, an
unexpected drop in fluid level may be caused by
a leak and a system check should be
conducted.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
WARNING!
Riding the brakes can lead to brake failure
and possibly a collision. Driving with your foot
resting or riding on the brake pedal can result
in abnormally high brake temperatures,
excessive lining wear, and possible brake
damage. You would not have your full braking
capacity in an emergency.WARNING!

Use only manufacturer's recommended
brake fluid. Refer to “Fluids And Lubricants”
in “Technical Specifications” for further infor-
mation. Using the wrong type of brake fluid
can severely damage your brake system
and/or impair its performance. The proper
type of brake fluid for your vehicle is also
identified on the original factory installed
hydraulic master cylinder reservoir.

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SERVICING AND MAINTENANCE167
Automatic Transmission (3.6L Gasoline
Engine Only)
Selection Of Lubricant
It is important to use the proper transmission
fluid to ensure optimum transmission perfor-
mance and life. Use only the manufacturer’s
specified transmission fluid. Refer to “Fluids
And Lubricants” in “Technical Specifications”. It
is important to maintain the transmission fluid
at the correct level using the recommended
fluid. No chemical flushes should be used in any
transmission; only the approved lubricant
should be used.
Special Additives
The manufacturer strongly recommends
against using any special additives in the trans -
mission. Automatic Transmission Fluid (ATF) is
an engineered product and its performance
may be impaired by supplemental additives.
Therefore, do not add any fluid additives to the
transmission. The only exception to this policy is
the use of special dyes for diagnosing fluid
leaks in six-speed transmissions. Avoid using
transmission sealers as they may adversely
affect seals.To avoid contamination from foreign matter
or moisture, use only new brake fluid or
fluid that has been in a tightly closed
container. Keep the master cylinder reser -
voir cap secured at all times. Brake fluid in
a open container absorbs moisture from
the air resulting in a lower boiling point. This
may cause it to boil unexpectedly during
hard or prolonged braking, resulting in
sudden brake failure. This could result in a
collision.
Overfilling the brake fluid reservoir can
result in spilling brake fluid on hot engine
parts, causing the brake fluid to catch fire.
Brake fluid can also damage painted and
vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
Do not allow petroleum based fluid to
contaminate the brake fluid. Brake seal
components could be damaged, causing
partial or complete brake failure. This could
result in a collision.
WARNING!
(Continued)

CAUTION!
Using a transmission fluid other than the
manufacturer’s recommended fluid may
cause deterioration in transmission shift
quality and/or torque converter shudder, and
will require more frequent fluid and filter
changes. Refer to “Fluids And Lubricants” in
“Technical Specifications” for fluid
specifications.
CAUTION!
Do not use chemical flushes in your
transmission as the chemicals can damage
your transmission components. Such damage
is not covered by the New Vehicle Limited
Warranty.
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191
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA
Vehicle Identification Number
The Vehicle Identification Number (VIN) is found
on the left front corner of the instrument panel,
visible through the windshield. This number
also appears on the vehicle frame and under-
body as well as the Automobile Information
Disclosure Label affixed to a window on your
vehicle, the vehicle registration and title.
Vehicle Identification Number NOTE:
It is illegal to remove or alter the VIN.BRAKE SYSTEM
Your vehicle is equipped with dual hydraulic
brake systems. If either of the two hydraulic
systems loses normal capability, the remaining
system will still function. However, there will be
some loss of overall braking effectiveness. You
may notice increased pedal travel during appli
-
cation, greater pedal force required to slow or
stop, and potential activation of the “Brake
System Warning Light”.
In the event power assist is lost for any reason
(i.e., repeated brake applications with the
engine off), the brakes will still function.
However, the effort required to brake the
vehicle will be much greater than that required
with the power system operating.
WHEEL AND TIRE TORQUE SPECIFICATIONS
Proper lug nut/bolt torque is very important to
ensure that the wheel is properly mounted to
the vehicle. Any time a wheel has been removed
and reinstalled on the vehicle, the lug nuts/
bolts should be torqued using a properly cali -
brated torque wrench using a high quality six
sided (hex) deep wall socket.
Torque Specifications
**Use only authorized dealer recommended
lug nuts/bolts and clean or remove any dirt or
oil before tightening.
Lug Nut/Bolt
Torque **Lug Nut/
Bolt SizeLug Nut/Bolt
Socket Size
145 Ft-Lbs
(197 N·m) M16 x 1.50 21 mm
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192TECHNICAL SPECIFICATIONS
Inspect the wheel mounting surface prior to
mounting the tire and remove any corrosion or
loose particles.
Wheel Mounting Surface
Tighten the lug nuts/bolts in a star pattern until
each nut/bolt has been tightened twice. Ensure
that the socket is fully engaged on the lug nut/
bolt (do not insert it halfway).
Torque Patterns After 25 miles (40 km), check the lug nut/bolt
torque to be sure that all the lug nuts/bolts are
properly seated against the wheel.
FUEL REQUIREMENTS
3.6L Engine
This engine is designed to meet all
emissions regulations and provide
optimum fuel economy and perfor-
mance when using high quality
unleaded “Regular” gasoline having a posted
octane number of 87 as specified by the (R+M)/
2 method. The use of higher octane “Premium”
gasoline is not required, as it will not provide
any benefit over “Regular” gasoline in these
engines. While operating on gasoline with an octane
number of 87, hearing a light knocking sound
from the engine is not a cause for concern.
However, if the engine is heard making a heavy
knocking sound, see your dealer immediately.
Use of gasoline with an octane number lower
than 87 can cause engine failure and may void
or not be covered by the New Vehicle Limited
Warranty.
Poor quality gasoline can cause problems such
as hard starting, stalling, and hesitations. If you
experience these symptoms, try another brand
of gasoline before considering service for the
vehicle.Reformulated Gasoline
Many areas of the country require the use of
cleaner burning gasoline referred to as “Refor
-
mulated Gasoline”. Reformulated gasoline
contains oxygenates and are specifically
blended to reduce vehicle emissions and
improve air quality.
The use of reformulated gasoline is recom -
mended. Properly blended reformulated
gasoline will provide improved performance
and durability of engine and fuel system
components.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the lug nuts/bolts fully
until the vehicle has been lowered. Failure to
follow this warning may result in personal
injury.

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