service RAM PROMASTER 2022 Service Manual

IN CASE OF EMERGENCY177
(Continued)
SOS Call

1. Push the SOS Call button on the overhead
console.

NOTE:In case the SOS Call button is pushed in error,
there will be a ten second delay before the SOS
Call system initiates a call to a SOS operator.
To cancel the SOS Call connection, push the SOS
call button on the overhead console or press the
cancellation button on the Device Screen. Termi -
nation of the SOS Call will turn off the green LED
light on the overhead console.
2. The LED lights located within the SOS and ASSIST buttons on the overhead console will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occur -
ring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected
with the SOS operator until the SOS oper -
ator terminates the connection. 5. The SOS operator may attempt to contact
appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
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178IN CASE OF EMERGENCY
(Continued)
(Continued) SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console lights located within the
SOS and ASSIST buttons will continuously illumi -
nate red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.”

The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s elec -
trical system. This may prevent your vehicle from
sending a signal to initiate an emergency call.
To avoid interference that can cause the SOS Call
system to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical system
or modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.

Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
WARNING!

Never place anything on or near the vehicle’s oper -
able network and GPS antennas. You could
prevent operable network and GPS signal recep -
tion, which can prevent your vehicle from placing
an emergency call. An operable network and GPS
signal reception is required for the SOS Call
system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s elec -
trical system. This may prevent your vehicle from
sending a signal to initiate an emergency call.
To avoid interference that can cause the SOS Call
system to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical system
or modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.

Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services.
If the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.

22_VF_OM_EN_USC_t.book Page 178

IN CASE OF EMERGENCY179
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are unavail -
able or obstructed

Equipment malfunction at the SOS operator facility

Operator error by the SOS operator

LTE (voice/data) or 4G (data) network congestion

Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/data) or
4G (data) and GPS signal reception, which can
prevent your vehicle from placing an emergency
call. An operable LTE (voice/data) or 4G (data)
network connection and a GPS signal is
required for the SOS Call system to function
properly.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment.

The Occupant Restraint Control module turns on
the air bag Warning Light on the instrument panel
if a malfunction in any part of the system is
detected. If the Air Bag Warning Light is illumi -
nated, have an authorized dealer service the
Occupant Restraint Control system immediately.

WARNING!
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
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180IN CASE OF EMERGENCY
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can help.
Roadside Assistance will know what vehicle
you’re driving and its location. Additional fees
may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
JACKING AND TIRE CHANGING PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface. Avoid ice or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake firmly.
4. Place the transmission in PARK (P) or REVERSE (R) for manual transmission.
5. Turn the ignition OFF.
6. Block both front and rear of the wheel diagonally opposite of the jacking position.
For example, if the driver’s front wheel is being
changed, block the passenger’s rear wheel.WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never put any part
of your body under a vehicle that is on a jack.
If you need to get under a raised vehicle, take
it to a service center where it can be raised on
a lift.
Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.

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184IN CASE OF EMERGENCY
(Continued)
5. Pull the retainer through the center of the
wheel.

Retainer

JACKING INSTRUCTIONS

Jack Warning Label
Assembled Jack

1. Loosen (but do not remove) the wheel lug bolts by turning them counterclockwise one
turn while the wheel is still on the ground.

WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and place an
automatic transmission in PARK; a manual
transmission in REVERSE.
Block the wheel diagonally opposite of the
wheel that is to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
WARNING!

22_VF_OM_EN_USC_t.book Page 184

186IN CASE OF EMERGENCY
3. Place the wrench handle and lug bolt adapter on the jack screw and turn clockwise until the
jack head is properly engaged in the described
location. Do not raise the vehicle until you are
sure the jack is securely engaged.
4. Raise the vehicle by turning the jack screw clockwise, using the wrench handle and lug
bolt adapter. Raise the vehicle only until the
tire just clears the surface and enough
clearance is obtained to install the spare tire.
Minimum tire lift provides maximum stability. 5. Remove the wheel lug bolts. For vehicles with
wheel covers, remove the cover from the
wheel by hand. Do not pry the wheel cover off.
Then pull the wheel off the hub.
6. Install the spare tire. Lightly tighten the wheel lug bolts.

Mounting Spare Tire

NOTE:Do not install the wheel cover on the spare tire.
7. Lower the vehicle by turning the jack screw left Úpage 247.
8. Lower the jack to its fully-closed position.
9. Stow the damaged wheel/spare tire with the cable and wheel spacer before driving the
vehicle.

Damaged Wheel Stowage

WARNING!
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never get any part of
your body under a vehicle that is on a jack. If you
need to get under a raised vehicle, take it to a
service center where it can be raised on a lift.
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off the
jack and hurt someone near it. Raise the vehicle
only enough to remove the tire.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.

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IN CASE OF EMERGENCY187
10. Install the winch extension and rotate the
wrench handle clockwise until the winch
mechanism operator hears “3 clicks” from the
device to indicate the wheel is properly stowed
under the vehicle.
11. Stow the jack, jack handle and winch handle tools back in the storage compartment.

12. Check the spare tire pressure as soon as possible. Correct the tire pressure, as required.

For vehicles with aluminum wheels:
The center cap must be pushed out from the rear
to install the retainer and stow the tire.
WHEEL COVERS
The wheel covers on the vehicle are held in place
by the wheel lug bolts and can be removed after
the wheel lug bolts are taken off.
TIRE SERVICE KIT — IF EQUIPPED
Small punctures up to 1/4 inch (6 mm) in the tire
tread can be sealed with Tire Service Kit. Foreign
objects (e.g., screws or nails) should not be
removed from the tire. Tire Service Kit can be used
in outside temperatures down to approximately
-4°F (-20°C).
This kit will provide a temporary tire seal, allowing
you to drive your vehicle up to 100 miles (160 km)
with a maximum speed of 50 mph (80 km/h).
TIRE SERVICE KIT STORAGE
Depending on vehicle trim levels, the Tire Service
Kit can be stored in the driver’s door pocket or the
passenger’s side compartment area.
TIRE SERVICE KIT COMPONENTS AND
O
PERATION

Tire Service Kit Components

WARNING!

A loose tire or jack thrown forward in a collision or
hard stop could endanger the occupants of the
vehicle. Always stow the jack parts and the spare tire
in the places provided. Have the deflated (flat) tire
repaired or replaced immediately.

CAUTION!
Use a back-and-forth motion to remove the
hub cap. Do not use a twisting motion when
removing the hub cap, damage to the hub cap
finish may occur.
1 — Power Button
2 — Mode Select Knob
3 — Sealant Hose (Clear)
4 — Sealant Bottle
5 — Air Pump Hose (Black)
6 — Sealant Bottle Release Button
7 — Power Plug
8 — Pressure Gauge
9 — Deflation Button
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188IN CASE OF EMERGENCY
(Continued)
Using The Mode Select Knob And Hoses
Your Tire Service Kit is equipped with the following
symbols to indicate the air or sealant mode.
Selecting Air Mode Push in the Mode Select Knob (2) and
turn to this position for air pump oper -
ation only. Use the Black Air Pump
Hose (5) when selecting this mode.
Selecting Sealant Mode
Push in the Mode Select Knob (2) and
turn to this position to inject the Tire
Service Kit Sealant and to inflate the
tire. Use the Sealant Hose (3) when
selecting this mode.
Using The Power Button
Push and release the Power Button (1)
once to turn on the Tire Service Kit.
Push and release the Power Button (1)
again to turn Off the Tire Service Kit.
Using The Deflation Button Push the Deflation Button (9) to
reduce the air pressure in the tire if it
becomes overinflated.
TIRE SERVICE KIT USAGE PRECAUTIONS
Replace the Tire Service Kit Sealant Bottle (4)
and Sealant Hose (3) prior to the expiration date
(printed at the upper right hand corner on the
bottle label) to assure optimum operation of the
system Ú page 191.

Tire Service Kit Sealant Expiration Date Location

The Sealant Bottle (4) and Sealant Hose (3) are
a one tire application use and need to be
replaced after each use. Always replace these
components immediately at your original equip -
ment vehicle dealer.
When the Tire Service Kit sealant is in a liquid
form, clean water and a damp cloth will remove
the material from the vehicle or tire and wheel
components. Once the sealant dries, it can
easily be peeled off and properly discarded.
For optimum performance, make sure the valve
stem on the wheel is free of debris before
connecting the Tire Service Kit.
You can use the Tire Service Kit air pump to
inflate bicycle tires. The kit also comes with two
needles, located in the Accessory Storage
Compartment (on the bottom of the air pump)
for inflating sport balls, rafts, or similar inflat -
able items. However, use only the Air Pump
Hose (5) and make sure the Mode Select Knob
(2) is in the Air Mode when inflating such items
to avoid injecting sealant into them. The Tire
Service Kit Sealant is only intended to seal
punctures less than 1/4 inch (6 mm) diameter
in the tread of your tire.
Do not lift or carry the Tire Service Kit by the
hoses.
WARNING!
Do not attempt to seal a tire on the side of the
vehicle closest to traffic. Pull far enough off
the road to avoid the danger of being hit when
using the Tire Service Kit.
Do not use Tire Service Kit or drive the vehicle
under the following circumstances:
If the puncture in the tire tread is approxi -
mately 1/4 inch (6 mm) or larger.
If the tire has any sidewall damage.

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IN CASE OF EMERGENCY189
(Continued)
SEALING A TIRE WITH TIRE SERVICE KIT
(A) Whenever You Stop To Use Tire
Service Kit:

1. Pull over to a safe location and turn on the vehicle’s Hazard Warning Flashers.

2. Verify that the valve stem (on the wheel with the deflated tire) is in a position that is near to
the ground. This will allow the Tire Service Kit
Hoses (3) and (5) to reach the valve stem and
keep the Tire Service Kit flat on the ground.
This will provide the best positioning of the kit
when injecting the sealant into the deflated
tire and running the air pump. Move the
vehicle as necessary to place the valve stem in
this position before proceeding. 3. Place the transmission in PARK (P)
(auto transmission) or in Gear (manual
transmission) and place the ignition in the
OFF position.
4. Apply the parking brake.
(B) Setting Up To Use Tire Service Kit:

1. Push in the Mode Select Knob (2) and turn to the Sealant Mode position.

2. Uncoil the Sealant Hose (3) and then remove the cap from the fitting at the end of the hose.
3. Place the Tire Service Kit flat on the ground next to the deflated tire.
4. Remove the cap from the valve stem and then screw the fitting at the end of the Sealant Hose
(3) onto the valve stem.
5. Uncoil the Power Plug (7) and insert the plug into the vehicle’s 12 Volt power outlet.
NOTE:Do not remove foreign objects (e.g., screws or
nails) from the tire.
If the tire has any damage from driving
with extremely low tire pressure.
If the tire has any damage from driving on
a flat tire.
If the wheel has any damage.
If you are unsure of the condition of the
tire or the wheel.
Keep Tire Service Kit away from open flames
or heat source.
A loose Tire Service Kit thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the Tire
Service Kit in the place provided. Failure to
follow these warnings can result in injuries
that are serious or fatal to you, your passen -
gers, and others around you.
Take care not to allow the contents of Tire
Service Kit to come in contact with hair, eyes,
or clothing. Tire Service Kit sealant is harmful
if inhaled, swallowed, or absorbed through the
skin. It causes skin, eye, and respiratory irrita -
tion. Flush immediately with plenty of water if
there is any contact with eyes or skin. Change
clothing as soon as possible, if there is any
contact with clothing.
WARNING!
Tire Service Kit Sealant solution contains
latex. In case of an allergic reaction or rash,
consult a physician immediately. Keep Tire
Service Kit out of reach of children. If swal -
lowed, rinse mouth immediately with plenty of
water and drink plenty of water. Do not induce
vomiting! Consult a physician immediately.
WARNING!
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190IN CASE OF EMERGENCY
(C) Injecting Tire Service Kit Sealant Into
The Deflated Tire:
Always start the engine before turning ON the
Tire Service Kit.
NOTE:Manual transmission vehicles must have the
parking brake engaged and the gear selector in
NEUTRAL.
After pushing the Power Button (1), the sealant
(white fluid) will flow from the Sealant Bottle (4)
through the Sealant Hose (3) and into the tire.
NOTE:
Sealant may leak out through the puncture in the tire.

If the sealant (white fluid) does not flow within
0 – 10 seconds through the Sealant Hose (3):

1. Push the Power Button (1) to turn Off the Tire
Service Kit. Disconnect the Sealant Hose (3)
from the valve stem. Make sure the valve
stem is free of debris. Reconnect the Sealant
Hose (3) to the valve stem. Check that the
Mode Select Knob (2) is in the Sealant Mode
position and not Air Mode. Push the Power
Button (1) to turn On the Tire Service Kit.

2. Connect the Power Plug (7) to a different 12 Volt power outlet in your vehicle or another
vehicle, if available. Make sure the engine is
running before turning ON the Tire Service Kit. 3. The Sealant Bottle (4) may be empty due to
previous use. Call for assistance.
NOTE:If the Mode Select Knob (2) is on Air Mode and the
pump is operating, air will dispense from the Air
Pump Hose (5) only, not the Sealant Hose (3).
If the sealant (white fluid) does flow through the
Sealant Hose (3):

1. Continue to operate the pump until sealant is no longer flowing through the hose (typically takes
30 - 70 seconds). As the sealant flows through the
Sealant Hose (3), the Pressure Gauge (8) can read
as high as 70 psi (4.8 Bar). The Pressure Gauge (8)
will decrease quickly from approximately 70 psi
(4.8 Bar) to the actual tire pressure when the
Sealant Bottle (4) is empty.

2. The pump will start to inject air into the tire immediately after the Sealant Bottle (4) is
empty. Continue to operate the pump and
inflate the tire to the pressure indicated on the
tire pressure label on the driver-side latch
pillar (recommended pressure). Check the tire
pressure by looking at the Pressure Gauge (8).
If the tire does not inflate to at least 26 psi
(1.8 Bar) pressure within 15 minutes:
The tire is too badly damaged. Do not attempt to
drive the vehicle further. Call for assistance.
NOTE:If the tire becomes overinflated, push the Deflation
Button to reduce the tire pressure to the recom -
mended inflation pressure before continuing.
If the tire inflates to the recommended pressure or
is at least 26 psi (1.8 Bar) pressure within
15 minutes:

1. Push the Power Button (1) to turn off the Tire Service Kit.

2. Remove the Speed Limit sticker from the top of the Sealant Bottle (4) and place the sticker on
the instrument panel.
3. Immediately disconnect the Sealant Hose (3) from the valve stem, reinstall the cap on the
fitting at the end of the hose, and place the Tire
Service Kit in the vehicle storage location.
CAUTION!

The metal end fitting from Power Plug (8) may get
hot after use, so it should be handled carefully.
Failure to reinstall the cap on the fitting at the end
of the Sealant Hose (6) can result in sealant
contacting your skin, clothing, and the vehicle’s
interior. It can also result in sealant contacting
internal Tire Service Kit components which may
cause permanent damage to the kit.

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