RAM PROMASTER 2023 Owners Manual

SAFETY189
Installing A Child Restraint With A
Switchable Automatic Locking
Retractor (ALR)
Child restraint systems are designed to be secured
in vehicle seats by lap belts or the lap belt portion
of a lap/shoulder belt.

1. Place the child seat in the center of the
seating position.

2. Pull enough of the seat belt webbing from the retractor to pass it through the belt path of the
child restraint. Do not twist the belt webbing in
the belt path.
3. Slide the latch plate into the buckle until you hear a “click.” 4. Pull on the webbing to make the lap portion
tight against the child seat.
5. To lock the seat belt, pull down on the shoulder part of the belt until you have pulled all the
seat belt webbing out of the retractor. Then,
allow the webbing to retract back into the
retractor. As the webbing retracts, you will hear
a clicking sound. This means the seat belt is
now in the Automatic Locking mode.
6. Try to pull the webbing out of the retractor. If it is locked, you should not be able to pull out any
webbing. If the retractor is not
locked, repeat
step 5.
7. Finally, pull up on any excess webbing to tighten the lap portion around the child
restraint while you push the child restraint
rearward and downward into the vehicle seat.
8. Test that the child restraint is installed tightly by pulling back and forth on the child seat at
the belt path. It should not move more than
1 inch (25.4 mm) in any direction.
Any seat belt system will loosen with time, so check
the belt occasionally, and pull it tight if necessary.
SAFETY TIPS
TRANSPORTING PASSENGERS
NEVER TRANSPORT PASSENGERS IN THE CARGO
AREA.
WARNING!
Improper installation or failure to properly
secure a child restraint can lead to failure of
the restraint. The child could be badly injured
or killed.
Follow the child restraint manufacturer’s
directions exactly when installing an infant or
child restraint.
WARNING!
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
It is extremely dangerous to ride in a cargo
area, inside or outside of a vehicle. In a colli -
sion, people riding in these areas are more
likely to be seriously injured or killed.
Do not allow people to ride in any area of your
vehicle that is not equipped with seats and
seat belts.
Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
6

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190SAFETY
(Continued)
TRANSPORTING PETS
Air Bags deploying in the front seat could harm
your pet. An unrestrained pet will be thrown about
and possibly injured, or injure a passenger during
panic braking or in a collision.
Pets should be restrained in the rear seat
(if equipped) in pet harnesses or pet carriers
that are secured by seat belts.
CONNECTED VEHICLES

Privacy of any wireless and wired communications
cannot be assured. Third parties may unlawfully
intercept information and private communications
without your consent. For further information, refer to
“Data Collection & Privacy” in your Uconnect Owner’s
Manual Supplement or “Onboard Diagnostic System
(OBD II) Cybersecurity”
Ú
page 133.

SAFETY CHECKS YOU SHOULD MAKE
I
NSIDE THE VEHICLE
Seat Belts
Inspect the seat belt system periodically, checking
for cuts, frays, and loose parts. Damaged parts
must be replaced immediately. Do not
disassemble or modify the system.
If your vehicle is involved in a collision, or if you
have questions regarding the seat belt or retractor
conditions, take your vehicle to an authorized FCA
dealer or authorized FCA Certified Collision Care
Program facility for inspection.
Air Bag Warning Light
The Air Bag Warning Light will turn on for
four to eight seconds as a bulb check
when the ignition switch is first placed in
the MAR (ACC/ON/RUN) position. If the
light is either not on during starting, stays on, or
turns on while driving, have the system inspected
at an authorized dealer as soon as possible. After
the bulb check, this light will illuminate with a
single chime when a fault with the Air Bag System
has been detected. It will stay on until the fault is
removed. If the light comes on intermittently or
remains on while driving, have an authorized
dealer service the vehicle immediately
Ú page 170.
Defroster

Check operation by selecting the defrost mode and
place the blower control on high speed. You should
be able to feel the air directed against the windshield.
See an authorized dealer for service if your defroster is
inoperable.

Floor Mat Safety Information

Always use floor mats designed to fit your vehicle.
Only use a floor mat that does not interfere with the
operation of the accelerator, brake or clutch pedals.
Only use a floor mat that is securely attached using the
floor mat fasteners so it cannot slip out of position and
interfere with the accelerator, brake or clutch pedals or
impair safe operation of your vehicle in other ways.

WARNING!
It is not possible to know or to predict all of the
possible outcomes if your vehicle’s systems
are breached. It may be possible that vehicle
systems, including safety related systems, could
be impaired or a loss of vehicle control could
occur that may result in an accident involving
serious injury or death.
WARNING!
An improperly attached, damaged, folded,
or stacked floor mat, or damaged floor mat
fasteners may cause your floor mat to interfere
with the accelerator, brake, or clutch pedals and
cause a loss of vehicle control. To prevent
SERIOUS INJURY or DEATH:
 ALWAYS securely attach your floor
mat using the floor mat fasteners.
DO NOT install your floor mat upside
down or turn your floor mat over.
Lightly pull to confirm mat is secured using the
floor mat fasteners on a regular basis.

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SAFETY191
(Continued)
PERIODIC SAFETY CHECKS YOU SHOULD
M
AKE OUTSIDE THE VEHICLE
Tires
Examine tires for excessive tread wear and uneven
wear patterns. Check for stones, nails, glass, or
other objects lodged in the tread or sidewall.
Inspect the tread for cuts and cracks. Inspect
sidewalls for cuts, cracks, and bulges. Check the
lug nut/bolt torque for tightness. Check the tires
(including spare) for proper cold inflation pressure.
Lights
Have someone observe the operation of brake
lights and exterior lights while you work the
controls. Check turn signal and high beam
indicator lights on the instrument panel.
Door Latches
Check for proper closing, latching, and locking.
Fluid Leaks
Check area under the vehicle after overnight
parking for fuel, coolant, oil, or other fluid leaks.
Also, if gasoline fumes are detected or if fuel or
brake fluid leaks are suspected, the cause should
be located and corrected immediately.
 ALWAYS REMOVE THE EXISTING
FLOOR MAT FROM THE VEHICLE
before installing any other floor mat.
NEVER install or stack an additional
floor mat on top of an existing floor mat.

ONLY install floor mats designed to fit your vehicle.
NEVER install a floor mat that cannot be properly
attached and secured to your vehicle. If a floor mat
needs to be replaced, only use a FCA approved
floor mat for the specific make, model, and year of
your vehicle.
ONLY use the driver’s side floor mat on the driver’s
side floor area. To check for interference, with the
vehicle properly parked with the engine off, fully
depress the accelerator, the brake, and the clutch
pedal (if present) to check for interference. If your
floor mat interferes with the operation of any
pedal, or is not secure to the floor, remove the
floor mat from the vehicle and place the floor mat
in your trunk.

ONLY use the passenger’s side floor mat on
the passenger’s side floor area.
WARNING!

ALWAYS make sure objects cannot fall or slide into
the driver’s side floor area when the vehicle is
moving. Objects can become trapped under accel -
erator, brake, or clutch pedals and could cause a
loss of vehicle control.

NEVER place any objects under the floor mat
(e.g., towels, keys, etc.). These objects could
change the position of the floor mat and may
cause interference with the accelerator,
brake, or clutch pedals.
If the vehicle carpet has been removed and
re-installed, always properly attach carpet to
the floor and check the floor mat fasteners are
secure to the vehicle carpet. Fully depress
each pedal to check for interference with the
accelerator, brake, or clutch pedals then
re-install the floor mats.
It is recommended to only use mild soap and
water to clean your floor mats. After cleaning,
always check your floor mat has been properly
installed and is secured to your vehicle using
the floor mat fasteners by lightly pulling mat.
WARNING!
6

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192SAFETY
(Continued)
EXHAUST GAS
The best protection against carbon monoxide entry
into the vehicle body is a properly maintained
engine exhaust system.Whenever a change is noticed in the sound of the
exhaust system, when exhaust fumes can be
detected inside the vehicle, or when the underside
or rear of the vehicle is damaged, have an
authorized dealer inspect the complete exhaust
system and adjacent body areas for broken,
damaged, deteriorated, or mispositioned parts.
Open seams or loose connections could permit
exhaust fumes to seep into the passenger
compartment. In addition, inspect the exhaust
system each time the vehicle is raised for
lubrication or oil change. Replace as required.
CARBON MONOXIDE WARNINGS
WARNING!
Exhaust gases can injure or kill. They contain
carbon monoxide (CO), which is colorless
and odorless. Breathing it can make you
unconscious and can eventually poison you.
To avoid breathing (CO), follow these safety tips:
Do not run the engine in a closed garage or in
confined areas any longer than needed to
move your vehicle in or out of the area.
If you are required to drive with the trunk/lift
-
gate/rear doors open, make sure that all
windows are closed and the climate control
BLOWER switch is set at high speed. DO NOT
use the recirculation mode.
If it is necessary to sit in a parked vehicle with
the engine running, adjust your heating or
cooling controls to force outside air into the
vehicle. Set the blower at high speed.
WARNING!
Carbon monoxide (CO) in exhaust gases is
deadly. Follow the precautions below to prevent
carbon monoxide poisoning:

Do not inhale exhaust gases. They contain carbon
monoxide, a colorless and odorless gas, which can
kill. Never run the engine in a closed area, such as
a garage, and never sit in a parked vehicle with the
engine running for an extended period. If the
vehicle is stopped in an open area with the engine
running for more than a short period, adjust the
ventilation system to force fresh, outside air into
the vehicle.

Guard against carbon monoxide with proper
maintenance. Have the exhaust system
inspected every time the vehicle is raised.
Have any abnormal conditions repaired
promptly. Until repaired, drive with all side
windows fully open.
When exiting the vehicle, always make sure
the ignition is in the OFF position, remove the
key fob from the vehicle, and lock your vehicle.
WARNING!

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193
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers button is located on
the instrument panel below the climate controls.
Hazard Warning Flashers Button

Push the button to turn on the Hazard Warning
Flashers. When the button is activated, all
directional turn signals will flash on and off to warn
oncoming traffic of an emergency. Push the button
a second time to turn off the Hazard Warning
Flashers.
This is an emergency warning system and it should
not be used when the vehicle is in motion. Use it
only when your vehicle is disabled or signaling a
safety hazard warning for other motorists. When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:With extended use, the Hazard Warning Flashers
may wear down your battery.
SOS AND ASSIST SYSTEM

Assist And SOS Buttons

The overhead console contains an SOS and ASSIST
button.
NOTE:
Your vehicle may be transmitting data as autho
-
rized by the subscriber Ú page 280.
The SOS and ASSIST buttons will only function if
you are connected to an operable LTE (voice/
data) or 4G (data) network, which comes as a
built in function. Other Uconnect services will
only be operable if your SiriusXM Guardian™
service is active and connected to an operable
LTE (voice/data) or 4G (data) network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
7

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194IN CASE OF EMERGENCY
(Continued)
SOS Call

1. Push the SOS Call button on the overhead
console.

NOTE:In case the SOS Call button is pushed in error,
there will be a ten second delay before the SOS
Call system initiates a call to a SOS operator.
To cancel the SOS Call connection, push the SOS
call button on the overhead console or press the
cancellation button on the Device Screen. Termi -
nation of the SOS Call will turn off the green LED
light on the overhead console.
2. The LED lights located within the SOS and ASSIST buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occur -
ring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected
with the SOS operator until the SOS oper -
ator terminates the connection. 5. The SOS operator may attempt to contact
appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle.
Only use the features and applications when it is
safe to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call.
An operable network and GPS signal reception
is required for the SOS Call system to function
properly.

23_VF_OM_EN_USC_t.book Page 194

IN CASE OF EMERGENCY195
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls. If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console lights located within the
SOS and ASSIST buttons will continuously illumi
-
nate red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are unavail
-
able or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator

LTE (voice/data) or 4G (data) network congestion

Weather
Buildings, structures, geographic terrain, or
tunnels

The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s elec -
trical system. This may prevent your vehicle from
sending a signal to initiate an emergency call.
To avoid interference that can cause the SOS Call
system to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical system
or modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.

Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services.
If the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
7

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196IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.

Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You
could prevent LTE (voice/data) or 4G (data) and GPS
signal reception, which can prevent your vehicle
from placing an emergency call. An operable LTE
(voice/data) or 4G (data) network connection and a
GPS signal is required for the SOS Call system to
function properly.

NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment. Automatic SOS — If Equipped

Automatic SOS is a hands-free safety service that can
immediately connect you with help in the event that
your vehicle’s airbags deploy. Please refer to your
provided radio supplement for complete information.

ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can help.
Roadside Assistance will know what vehicle
you’re driving and its location. Additional fees
may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
JACKING AND TIRE CHANGING
Use this QR code to access your
digital experience.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.

Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on you.
You could be crushed. Never put any part of your
body under a vehicle that is on a jack. If you need
to get under a raised vehicle, take it to a service
center where it can be raised on a lift.

Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.

23_VF_OM_EN_USC_t.book Page 196

IN CASE OF EMERGENCY197
PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface. Avoid
ice or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake firmly.
4. Place the transmission in PARK (P) or REVERSE (R) for manual transmission.
5. Turn the ignition OFF.
6. Block both front and rear of the wheel diagonally opposite of the jacking position.
For example, if the driver’s front wheel is being
changed, block the passenger’s rear wheel.
Wheel Blocked Example

NOTE:Passengers should not remain in the vehicle when
the vehicle is being lifted or raised.
JACK AND TOOLS LOCATION
Depending on vehicle trim level, the jack and tools
are stored under the front passenger seat in a box,
or strapped behind the driver seat in a tool bag.
Tools may vary.

Jack Tool Bag Location — If Equipped
Jack Kit Location — If Equipped

WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
7

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198IN CASE OF EMERGENCY
To release the jack kit from its storage location,
turn the lock knob a quarter turn counterclockwise
to the unlock position.

Lock Knob
To open the jack kit container, you must push
the container’s release to separate the top and
bottom.

Container Release
Jacking Tools

SPARE TIRE REMOVAL

1. Remove the spare tire before attempting to jack up the vehicle. Attach the lug bolt
adapter to the winch extension and insert it
into the winch mechanism.

Jack Tools

CAUTION!
Do not force lock knob over limit. Damage to
lock knob may occur.
1 — Unlock Position
2 — Lock Position
1 — Tow Eye — If Equipped
2 — Wrench Handle
3 — Lug Bolt Adapter
4 — Jack
5 — Reversible Tool — If Equipped
6 — Tool Handle — If Equipped
7 — Winch Extension
1 — Wrench Handle
2 — Lug Bolt Adapter
3 — Winch Extension

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