key RAM PROMASTER 2023 Service Manual

IN CASE OF EMERGENCY219
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
Proper towing or lifting equipment is required to
prevent damage to your vehicle. Use only tow bars
and other equipment designed for this purpose,
following equipment manufacturer’s instructions.
Use of safety chains is mandatory. Attach a tow bar
or other towing device to main structural members
of the vehicle, not to fascia/bumper or associated
brackets. State and local laws regarding vehicles
under tow must be observed.
NOTE:
You must ensure that the Auto Park Brake
Úpage 78 feature is disabled before towing this
vehicle to avoid inadvertent Electric Park Brake
engagement. The Auto Park Brake feature is
enabled or disabled via the customer program -
mable features in the Uconnect Settings.
Vehicles with a discharged battery, or total elec -
trical failure when the Electric Park Brake (EPB)
is engaged, will need a wheel dolly or jack to
raise the rear wheels off the ground when
moving the vehicle onto a flatbed.
The Safehold feature will engage the Electric
Park Brake whenever the driver's door is
opened (if the battery is connected, ignition is
ON, transmission is not in PARK, and brake
pedal is released). If you are towing this vehicle
with the ignition in the ON/RUN mode, you must
manually disable the Electric Park Brake each
time the driver's door is opened by pressing the
brake pedal and then releasing the EPB. If you must use the accessories (wipers,
defrosters, etc.) while being towed, the ignition
must be in the ON/RUN mode.
If the key fob is unavailable or the vehicle's battery
is discharged, for instructions on shifting the
automatic transmission out of PARK (P) for
towing Ú
page 217.
Towing Condition Wheels OFF the Ground Automatic Transmission
Flat Tow NONENOT ALLOWED
Dolly Tow Front
OK
Rear NOT ALLOWED
On Trailer ALLOK
NOTE:When towing your vehicle, always follow applicable state and provincial laws. Contact state and provincial Highway Safety offices for additional details.
CAUTION!
Do not use sling type equipment when towing.
Vehicle damage may occur.
When securing the vehicle to a flat bed truck,
do not attach to front or rear suspension
components. Damage to your vehicle may
result from improper towing.
7

23_VF_OM_EN_USC_t.book Page 219

SERVICING AND MAINTENANCE243
Right Central Pillar Fuses
The right central pillar fuse panel is located on the
interior side at the base of the passenger side
B-pillar.

Fuse Panel LocationFuse Panel

F53
7.5 Amp Brown +30 (IPC) + Keyless – GO / Passive Entry / Brake NO / EPB SW
F94 15 Amp Blue Not Used
CavityMini Fuse Description
CavityMini Fuse Description
* If Equipped
F81 7.5 Amp BrownSeat Heater
F82 30 Amp GreenInverter Power Outlet
F83 20 Amp YellowRear Left Windows Heater
F84 20 Amp YellowRear Right Windows Heater
F86 20 Amp YellowAuxiliary Switch (From Battery) *
F87 20 Amp YellowAuxiliary Switch (From Ignition) *8

23_VF_OM_EN_USC_t.book Page 243

276CUSTOMER ASSISTANCE
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in your Warranty
Information book.
1
1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service
or towing as a result of a mechanical breakdown,
dial toll-free: USA: 1-800-521-2779/Canada:
1-800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions.
You will be given the name of the service provider
and an estimated time of arrival. If you feel you are
in an unsafe situation, please let us know. With
your consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amount actually paid,
based on the usual and customary charges for that
service in the area where they were provided. FCA US
LLC’s determination relating to reimbursement is final.
Correspondence should be mailed to:

FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance program is
subject to restrictions and conditions of use, which
are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire,
we will dispatch a service provider to use your
vehicle’s temporary spare tire (if equipped)
as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a
small amount of fuel (maximum two gallons) to get
you to a nearby station. This service is limited to
two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s seating
area. It does not cover the cost of replacement
keys.

23_VF_OM_EN_USC_t.book Page 276

280CUSTOMER ASSISTANCE
GENERAL INFORMATION
Keyless Enter ‘n Go
The following regulatory statement applies to
Keyless Enter ‘n Go devices equipped in this
vehicle:
US
Start Button FCC ID: A2C81227100
Key FCC ID: S180227006
RFHM ECU FCC ID: M3N-82135300
These devices comply with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any
interference received, including interference that
may cause undesired operation.
MEXICO
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada. UConnect
The following regulatory statement applies to
UConnect devices equipped in this vehicle:
FCC ID: Y7OVP2REFRESH
IC: 7812H-VP2REFRESH
Blind Spot Monitoring Systems
The following regulatory statements apply to Blind
Spot Monitoring System:
MEXICO
IFETEL: RLVCOSR15-0904
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
US
FCC ID OAYSRR3B
These devices comply with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
CAUTION TO USERS
Changes or modifications not expressly approved
by the party responsible for compliance could void
the user‘s authority to operate the equipment.
CANADA
ISED Cert Numb: 4135A-SRR3B
This device contains licence-exempt
transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development
Canada’s licence-exempt RSS(s). Operation is
subject to the following two conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause
undesired operation of the device.
Radio frequency radiation exposure information:
This equipment complies with radiation exposure
limits set forth for an uncontrolled environment.
This equipment should be installed and operated
with minimum distance of 20 cm between the
radiator and your body.

23_VF_OM_EN_USC_t.book Page 280

283
INDEX
A
Active Driving Assist....................................... 100Active Speed Limiter........................................ 86Adaptive Cruise Control (ACC)
(Cruise Control)................................................ 87Adding Engine Coolant (Antifreeze)............... 233Adding Washing Fluid.................................... 226Additives, Fuel............................................... 271Air Bag........................................................... 179Air Bag Operation...................................... 180Air Bag Warning Light................................ 178Enhanced Accident Response...................220Event Data Recorder (EDR)....................... 220If Deployment Occurs................................ 183Maintaining Your Air Bag System.............. 184Maintenance............................................. 184Side Air Bags............................................. 180Transporting Pets...................................... 190Air Bag Light..................................65, 178, 190Air Cleaner, Engine (Engine Air
Cleaner Filter)...................................... 228, 229Air Conditioner Maintenance......................... 229Air Conditioner Refrigerant.................. 229, 230Air Conditioner System.................................. 229Air Conditioning Filter............................. 43, 230Air Conditioning, Operating Tips................ 43, 44
Air Filter........................................................ 228Air PressureTires......................................................... 256AlarmSecurity Alarm...................................... 20, 68Alarm SystemSecurity Alarm............................................. 20Alterations/ModificationsVehicle........................................................... 8Antifreeze (Engine Coolant)................. 233, 273Disposal................................................... 234Anti-Lock Brake System (ABS)...................... 152Anti-Lock Warning Light................................... 68Assist, Hill Start............................................. 155Audio Systems (Radio).................................. 133Auto Down Power Windows............................. 49Auto Up Power Windows.................................. 49Automatic Door Locks...................................... 23Automatic Headlights....................................... 34Automatic High Beams.................................... 34Automatic Transmission.........................81, 236Adding Fluid.............................................. 236Fluid And Filter Change............................ 236Fluid Change............................................ 236Fluid Level Check..................................... 236
Fluid Type........................................ 236, 274Special Additives...................................... 236AUX Cord..........................................................45Auxiliary Driving Systems.............................. 158
B
Base / Midline Instrument Cluster
S
............53Battery................................................... 66, 227Charging System Light.................................66Keyless Key Fob Replacement....................14Belts, Seat.................................................... 190Blind Spot Monitoring................................... 158Body Builders Guide........................................... 8Body Mechanism Lubrication........................ 231B-Pillar Location............................................ 253Brake Assist System..................................... 153Brake Control System, Electronic.................. 153Brake Fluid........................................... 235, 274Brake System....................................... 235, 269Anti-Lock (ABS)......................................... 152Fluid Check............................................... 235Master Cylinder........................................ 235Parking........................................................78Warning Light...............................................6611

23_VF_OM_EN_USC_t.book Page 283

286 Gauges Fuel
............................................................. 69Gear Ranges.................................................... 82Gear Selector Override.................................. 217Glass Cleaning............................................... 268Gross Axle Weight Rating..................... 123, 125Gross Vehicle Weight Rating................ 123, 124GuideBody Builders................................................ 8GVWR............................................................ 123
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
..................................... 131Hazard Warning Flashers.............................. 193Head Restraints............................................... 28HeadlightsAutomatic.................................................... 34Cleaning.................................................... 266High Beam.................................................. 34High Beam/Low Beam Select Switch.......... 34Passing........................................................ 34Switch......................................................... 33Heated Mirrors................................................ 33Heated Seats................................................... 26Heater, Engine Block....................................... 77High Beam/Low Beam Select (Dimmer)
Switch.............................................................. 34Hill Start Assist.............................................. 155
HitchesTrailer Towing........................................... 126Hood Prop........................................................ 50Hood Release.................................................. 50
I
Ignition............................................................. 16Switch.......................................................... 16Illuminated Entry.............................................. 38Immobilizer (Sentry Key).................................. 16Inside Rearview Mirror............................30, 193Instrument ClusterDescriptions................................................ 55Display......................................................... 56Display Controls........................................... 56Menu Items................................................. 57Instrument Panel Lens Cleaning................... 267Intelligent Speed Assist................................... 87Interior And Instrument Lights......................... 36Interior Appearance Care.............................. 266Interior Lights................................................... 36Intermittent Wipers (Delay Wipers).................. 39InverterPower.......................................................... 47iPod/USB/MP3 Control.................................... 45
J
Jack Location................................................ 196Jack Operation.............................................. 196Jacking And Tire Changing............................ 196
Jacking And Tire Changing
S
..................... 196Jacking And Tire Changing Instructions......... 197Jump Starting................................................ 214
K
Key Fob............................................................13Programming Additional Key Fobs...............15Key Fob Battery Service (Remote
Keyless Entry)..................................................14Key Fob Programming (Remote
Keyless Entry)..................................................15Keyless Enter ‘n Go™.......................................22Passive Entry...............................................22Keys.................................................................13Replacement...............................................15Sentry (Immobilizer).....................................16
L
Lane Change Assist..........................................35LaneSense.................................................... 116Lap/Shoulder Belts....................................... 172Latches......................................................... 191Hood............................................................50Lead Free Gasoline....................................... 270Leaks, Fluid................................................... 191Life Of Tires................................................... 258Light Bulbs........................................... 191, 244

23_VF_OM_EN_USC_t.book Page 286

288 Operator Manual Owner's Manual
........................................ 279Outside Rearview Mirrors......................... 30, 31Overheating, Engine...................................... 216
P
Paint Care...................................................... 265Parking Brake.................................................. 78ParkSenseFront And Rear.......................................... 104ParkSense Active Park Assist........................ 112ParkSense System, Rear............................... 104Passing Light................................................... 34Passive Entry................................................... 22Pedestrian Warning System.......................... 167Personal Settings............................................ 59Pets............................................................... 190Placard, Tire And Loading Information........... 253PowerInverter........................................................ 47Mirrors......................................................... 32Outlet (Auxiliary Electrical Outlet)................ 46Steering....................................................... 85Windows...................................................... 49Pregnant Women And Seat Belts...................176Preparation For Jacking....................... 196, 197
R
Radial Ply Tires.............................................. 257Radiator Cap (Coolant Pressure Cap)............ 234
RadioSound Setting........................................... 147Radio Operation............................................ 151Rain Sensitive Wiper System........................... 39Rear Camera........................................ 119, 120Rear Cross Path............................................ 161Rear ParkSense System............................... 104Rearview Mirror............................................... 30Recreational Towing..................................... 130Reformulated Gasoline................................. 271Refrigerant.................................................... 230Release, Hood................................................. 50Reminder, Seat Belt...................................... 171Remote Keyless EntryProgramming Additional Key Fobs............... 15Remote StartingExit Remote Start Mode.............................. 19Remote Starting System.................................. 18Replacement Bulbs...................................... 244Replacement Keys........................................... 15Replacement Tires........................................ 259Reporting Safety Defects.............................. 278Restraints, Child........................................... 185Restraints, Head.............................................. 28Rotation, Tires.............................................. 264
S
Safety Checks Inside Vehicle........................ 190Safety Checks Outside Vehicle..................... 191Safety Defects, Reporting............................. 278
Safety Information, Tire................................. 249Safety Tips.................................................... 189Safety, Exhaust Gas...................................... 192Schedule, Maintenance................................ 221Seat Belts............................................ 171, 190Adjustable Shoulder Belt.......................... 175Adjustable Upper Shoulder Anchorage..... 175Adjustable Upper Shoulder Belt Anchorage............................................ 175Automatic Locking Retractor (ALR)........... 176Child Restraints........................................ 185Energy Management Feature................... 176Front Seat............................... 171, 172, 174Inspection................................................. 190Lap/Shoulder Belt Operation.................... 174Lap/Shoulder Belt Untwisting................... 174Lap/Shoulder Belts................................... 172Operating Instructions.............................. 174Pregnant Women...................................... 176Rear Seat.................................................. 172Reminder.................................................. 171Untwisting Procedure................................ 174Seat Belts Maintenance................................ 267Seats................................................................23Adjustment..................................................23Heated.........................................................26Rear Folding................................................23Tilting...........................................................23Security Alarm...........................................20, 68Selection Of Coolant (Antifreeze).................. 273

23_VF_OM_EN_USC_t.book Page 288

289
Sentry Key (Immobilizer)
.................................. 16Service Assistance......................................... 275Service Contract............................................ 277Service Manuals............................................ 279Settings Personal.................................................... 134Shift Lever Override....................................... 217Shoulder Belts............................................... 172Side Distance Warning.................................. 110Signals, Turn.................................................. 191Snow Chains (Tire Chains)............................. 263Snow Tires..................................................... 260Spare Tires.......................................... 260, 261Speed Limiter, Active....................................... 86Starting............................................................ 76Automatic Transmission.............................. 76Button......................................................... 16Cold Weather.............................................. 76Engine Fails To Start................................... 77Steering........................................................... 23Column Lock............................................... 23Power.......................................................... 85Storage, Vehicle...................................... 43, 265Storing Your Vehicle...................................... 265Supplemental Restraint System – Air Bag..... 179Surround View Camera.................................. 120Sway Control, Trailer...................................... 157Symbol Glossary................................................ 9Synthetic Engine Oil....................................... 228
T
Telescoping Steering Column.......................... 23Tip Start........................................................... 76Tire And Loading Information Placard........... 253Tire Markings................................................ 249Tire Safety Information................................. 249Tire Service
Kit................... 203, 209, 210, 211, 212, 213
Tire Service Kit — If Equipped
S
................ 203Tires...................................191, 256, 260, 264Aging (Life Of Tires).................................. 258Air Pressure.............................................. 256Chains...................................................... 263Changing.................................................. 196Compact Spare......................................... 260General Information........................ 256, 260High Speed............................................... 257Inflation Pressure..................................... 256Jacking..................................................... 196Life Of Tires.............................................. 258Load Capacity........................................... 253Pressure Monitoring System (TPMS)..70, 168Quality Grading......................................... 264Radial....................................................... 257Replacement............................................ 259Rotation.................................................... 264Safety.............................................. 249, 256
Sizes......................................................... 250Snow Tires................................................ 260Spare Tires...................................... 260, 261Spinning................................................... 258Trailer Towing........................................... 128Tread Wear Indicators.............................. 258Wheel Nut Torque..................................... 269To Open Hood..................................................50Tongue Weight/Trailer Weight...................... 127Towing.................................................. 124, 219Disabled Vehicle....................................... 219Guide........................................................ 126Recreational............................................. 130Weight...................................................... 126Towing Behind A Motorhome........................ 130Traction......................................................... 131Traction Control............................................ 156Traffic Sign Assist.............................................98Trailer Sway Control (TSC)............................. 157Trailer Towing................................................ 124Hitches..................................................... 126Minimum Requirements........................... 127Tips........................................................... 130Trailer And Tongue Weight........................ 127Wiring....................................................... 129Trailer Towing Guide..................................... 126Trailer Weight................................................ 12611

23_VF_OM_EN_USC_t.book Page 289

©2022 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2023 PROMASTER CITY
First Edition
23_VM_OM_EN_USC
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to take following an accident or scheduling your next appointment, we know you will find the app an important
extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store
® or Google Play® Store and enter the search keyword “ram toolbox” (U.S. residents only).
DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,
RADIO AND WARRANTY BOOKS
OWNERS.MOPAR.CA CANADA
MOPAR.COM/OM USA2023 PROMASTER CITY
OWNER’S MANUAL©2022 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.

Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2023 PROMASTER
Second Edition
23_VF_OM_EN_USC
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to take following an accident or scheduling your next appointment, we know you will find the app an important
extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store
® or Google Play® Store and enter the search keyword “ram toolbox” (U.S. residents only).
DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,
RADIO AND WARRANTY BOOKS
OWNERS.MOPAR.CA CANADAMOPAR.COM/OM
USA2023 PROMASTER
OWNER’S MANUAL