Ram ProMaster City 2020 Owner's Manual

328 MULTIMEDIA
license-exempt RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,including interference that may cause undesired opera -
tion.
Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux appar -
eils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. es posible que este equipo o dispositivo no cause interfer -
encia perjudicial y
2. este equipo o dispositivo debe aceptar cualquier interfer- encia, incluyendo la que pueda causar su operación no
deseada. NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar and Ucon
-
nect are registered trademarks and Mopar Owner Connect is
a trademark of FCA US LLC. Android™ is a trademark of
Google Inc. SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
• US residents visit DriveUconnect.com or call:
1-877-855-8400 (24 hours a day 7 days a week)
• Canadian residents visit DriveUconnect.ca or call:
1-800-465-2001 (English) or 1-800-387-9983 (French)
Mon. – Fri., 8:00 am – 8:00 pm, ET
Sat., 9:00 am – 5:00 pm, ET
Sun., Closed
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329
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.

Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an authorized
dealer. They know your vehicle the best, and are most concerned
that you get prompt and high quality service. The manufacturer's
authorized dealers have the facilities, factory-trained technicians,
special tools, and the latest information to ensure the vehicle is fixed
correctly and in a timely manner.

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330 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (mobile, home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
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CUSTOMER ASSISTANCE 331
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special Telecommunication Devices for
the Deaf (TDD) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi -
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
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332 CUSTOMER ASSISTANCE
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.WARRANTY INFORMATION
See the Warranty Information online for the terms and provi-
sions of FCA US LLC warranties applicable to this vehicle
and market.
MOPAR PARTS
Mopar® fluids, lubricants, parts, and accessories are avail -
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at its
best.WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle components
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids contained
in vehicles and certain products of component wear
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
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CUSTOMER ASSISTANCE 333
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll
free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://
www.safercar.gov ; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov .
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme
-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
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334 CUSTOMER ASSISTANCE
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts, and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared with the assis
-
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency, and maintenance procedures as well
as specifications, capabilities, and safety tips.
Call toll free at:
• 1-800-890-4038 (US)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (US)
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335
INDEX
A
Adding Engine Coolant (Antifreeze) ................................... 256
Additives, Fuel ........................................................................ 299
Air Bag Air Bag Operation ............................................................... 124Driver Knee Air Bag ........................................................... 125
Enhanced Accident Response ................................... 131, 240
Event Data Recorder (EDR) ............................................... 240
Front Air Bag ....................................................................... 122If Deployment Occurs ........................................................ 130
Knee Impact Bolsters .......................................................... 124Maintaining Your Air Bag System.................................... 132
Maintenance......................................................................... 132
Transporting Pets ................................................................ 153
Air Bag Light ..................................................................... 84, 154
Air Cleaner, Engine (Engine Air Cleaner Filter) ................ 250
Air Conditioner Maintenance ............................................... 251
Air Conditioner Refrigerant .................................................. 251
Air Conditioner System ......................................................... 251
Air Conditioning Filter ............................................................ 59
Air Conditioning, Operating Tips .................................... 57, 59 Air Filter ................................................................................... 250 Air Pressure
Tires .......................................................................................277
Alarm Security Alarm .......................................................................21
Alterations/Modifications Vehicle.....................................................................................12
Antifreeze (Engine Coolant) ..........................................256, 301 Disposal ................................................................................258
Anti-Lock Brake System (ABS) ...............................................97 Anti-Lock Warning Light.........................................................88
Assist, Hill Start .......................................................................101
Audio Systems (Radio)........................................................... 305
Auto Down Power Windows ..................................................61
Auto Up Power Windows .......................................................61Automatic Transmission ................................................163, 164 Adding Fluid................................................................263, 304
Fluid And Filter Change ....................................................263
Fluid Change........................................................................263Fluid Level Check........................................................261, 262
Fluid Type ....................................................................261, 304
Special Additives .................................................................262
Auxiliary Electrical Outlet (Power Outlet) ............................70
Axle Fluid .................................................................................304
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336
B
Battery................................................................................. 86, 247 Charging System Light......................................................... 86
Keyless Key Fob Replacement ............................................ 15
Belts, Seat ................................................................................. 154
Body Builders Guide ................................................................ 12
Body Mechanism Lubrication ............................................... 252
B-Pillar Location...................................................................... 272
Brake Assist System .................................................................. 98
Brake Fluid ............................................................................... 304
Brake System ................................................................... 260, 295 Anti-Lock (ABS) .................................................................... 97
Fluid Check .................................................................. 260, 304
Master Cylinder................................................................... 260 Parking.................................................................................. 161
Warning Light ....................................................................... 85
Brake, Parking ......................................................................... 161
Brake/Transmission Interlock .............................................. 164
Bulb Replacement ................................................................... 200
Bulbs, Light ...................................................................... 156, 200 C
Camera, Rear ........................................................................... 179
Capacities, Fluid...................................................................... 301
Caps, Filler Fuel ........................................................................................ 181Oil (Engine) .................................................................. 245, 249 Power Steering .....................................................................171
Radiator (Coolant Pressure)...............................................257
Car Washes ..............................................................................291
Carbon Monoxide Warning ...........................................153, 300
Cargo Area Cover .....................................................................66
Cargo Area Features .................................................................66
Cargo Compartment .................................................................66
Cargo Tie-Downs ......................................................................66
Cellular Phone .........................................................................320
Certification Label ...................................................................182
Chains, Tire ..............................................................................287
Changing A Flat Tire ......................................................212, 266
Chart, Tire Sizing .................................................................... 268
Check Engine Light (Malfunction Indicator Light)..............95
Checking Your Vehicle For Safety ........................................153
Checks, Safety ..........................................................................153
Child Restraint.........................................................................133
Child Restraints Booster Seats ........................................................................137Child Seat Installation.................................................147, 151
How To Stow An unused ALR Seat Belt .........................144Infant And Child Restraints...............................................136
Locating The LATCH Anchorages ...................................142
Lower Anchors And Tethers For Children .....................139Older Children And Child Restraints ..............................136Seating Positions..................................................................138
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337
Clean Air Gasoline .................................................................. 297
CleaningWheels................................................................................... 285
Climate Control ......................................................................... 53
Cold Weather Operation........................................................ 158
Compact Spare Tire ................................................................ 283
Contract, Service ..................................................................... 331
Cooling Pressure Cap (Radiator Cap).................................. 257
Cooling System ....................................................................... 255 Adding Coolant (Antifreeze)............................................. 256
Coolant Level ....................................................................... 258Cooling Capacity................................................................. 301
Disposal Of Used Coolant.................................................. 258Drain, Flush, And Refill ..................................................... 256
Inspection ..................................................................... 255, 258
Points To Remember........................................................... 259
Pressure Cap ........................................................................ 257
Radiator Cap ........................................................................ 257
Selection Of Coolant (Antifreeze) ..................... 256, 301, 302
Corrosion Protection .............................................................. 290
Cruise Light ............................................................................... 93
Cupholders ................................................................................ 69
Customer Assistance .............................................................. 329
Customer Programmable Features....................................... 306
Cybersecurity .......................................................................... 305 D
Dealer Service ..........................................................................248
Defroster, Windshield ............................................................ 154
Diagnostic System, Onboard ...................................................94 Dipsticks Oil (Engine) ..........................................................................246
Power Steering .....................................................................171
Disable Vehicle Towing .........................................................238
Disposal Antifreeze (Engine Coolant) ..............................................258
Door Ajar ....................................................................................86 Door Ajar Light .........................................................................86
Door Locks .................................................................................22
Doors ...........................................................................................22
Driver’s Seat Back Tilt ..............................................................29
Driving Through Flowing, Rising, Or
Shallow Standing Water .....................................................197 E
Electric Brake Control System .................................................98
Electric Remote Mirrors ...........................................................41 Electrical Outlet, Auxiliary (Power Outlet) ...........................70
Electronic Range Select (ERS) ................................................170
Electronic Stability Control (ESC)...........................................99
Electronic Throttle Control Warning Light ...........................86
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