phone RAM PROMASTER CITY 2021 Owner's Guide

CUSTOMER ASSISTANCE263
Mexico
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, FCA US LLC has installed special
Telecommunication Devices for the Deaf (TDD)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with FCA
US LLC by dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the FCA US LLC's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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264CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR PARTS
Mopar® original equipment parts &
accessories and factory filled fluids are
available from an authorized dealer. They are
recommended for your vehicle to keep it
operating at its best and maintain its original
condition.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment.

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266
INDEX
A
Adding Engine Coolant (Antifreeze)............... 228Additives, Fuel............................................... 257Advance Phone Connectivity......................... 118Air BagAir Bag Operation...................................... 163Driver Knee Air Bag................................... 164Enhanced Accident Response......... 168, 212Event Data Recorder (EDR)....................... 212Front Air Bag............................................. 162If Deployment Occurs................................ 167Knee Impact Bolsters................................ 164Maintaining Your Air Bag System.............. 169Maintenance............................................. 169Transporting Pets...................................... 184Air Bag Light........................................... 49, 186Air Cleaner, Engine (Engine Air Cleaner
Filter)............................................................. 224Air Conditioner Maintenance......................... 225Air Conditioner Refrigerant............................ 225Air Conditioner System.................................. 225Air Conditioning Filter...................................... 34Air Conditioning, Operating Tips................ 33, 34Air Filter......................................................... 224
Air PressureTires......................................................... 242AlarmSecurity Alarm............................................. 13Alterations/ModificationsVehicle........................................................... 8Antifreeze (Engine Coolant)................. 228, 259Disposal................................................... 229Anti-Lock Brake System (ABS)...................... 145Anti-Lock Warning Light................................... 52Assist, Hill Start............................................. 148Audio Settings............................................... 105Audio Systems (Radio)..................................... 86Auto Down Power Windows............................. 35Automatic Transmission........................... 62, 63Adding Fluid..................................... 232, 261Fluid And Filter Change............................ 232Fluid Change............................................ 232Fluid Level Check............................ 231, 232Fluid Type........................................ 231, 261Special Additives...................................... 232Auxiliary Electrical Outlet (Power Outlet).......... 40Axle Fluid...................................................... 261
B
Battery................................................... 50, 222Charging System Light.................................50Keyless Key Fob Replacement....................11Belts, Seat.................................................... 185BluetoothConnecting To A Particular Mobile Phone Or Audio Device After Pairing
................ 114Body Builders Guide........................................... 7Body Mechanism Lubrication........................ 225B-Pillar Location............................................ 239Brake Assist System..................................... 146Brake Fluid.................................................... 261Brake System....................................... 230, 255Anti-Lock (ABS)......................................... 145Fluid Check...................................... 231, 261Master Cylinder........................................ 231Parking........................................................60Warning Light...............................................49Brake, Parking.................................................60Brake/Transmission Interlock..........................63Bulb Replacement........................................ 213Bulbs, Light.......................................... 187, 213

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267
C
Camera, Rear
.................................................. 73Capacities, Fluid............................................ 259Caps, Filler Fuel............................................................. 74Oil (Engine)................................................ 221Power Steering............................................ 68Radiator (Coolant Pressure)...................... 229Car Washes................................................... 252Carbon Monoxide Warning.................. 185, 258Cargo Area Cover............................................. 38Cargo Compartment........................................ 38Cargo Tie-Downs.............................................. 38Cellular Phone............................................... 143Certification Label........................................... 75Chains, Tire.................................................... 249Changing A Flat Tire....................................... 194Chart, Tire Sizing............................................ 235Check Engine Light (Malfunction Indicator
Light)............................................................... 57Checking Your Vehicle For Safety.................. 185Checks, Safety............................................... 185Child Restraint............................................... 170Child RestraintsBooster Seats............................................ 173Child Seat Installation..................... 180, 183How To Stow An unused ALR Seat Belt..... 178Infant And Child Restraints....................... 171
Locating The LATCH Anchorages.............. 177Lower Anchors And Tethers For Children.. 175Older Children And Child Restraints......... 172Seating Positions...................................... 174Clean Air Gasoline......................................... 256CleaningWheels..................................................... 248Climate Control................................................ 31Cold Weather Operation.................................. 58Compact Spare Tire...................................... 247Contract, Service.......................................... 263Cooling Pressure Cap (Radiator Cap)............ 229Cooling System............................................. 227Adding Coolant (Antifreeze)...................... 228Coolant Level............................................ 230Cooling Capacity....................................... 259Disposal Of Used Coolant......................... 229Drain, Flush, And Refill............................. 228Inspection........................................ 228, 230Points To Remember................................ 230Pressure Cap............................................ 229Radiator Cap............................................ 229Selection Of Coolant (Antifreeze)..... 228, 259Corrosion Protection..................................... 252Cruise Light...................................................... 55Customer Assistance.................................... 262Customer Programmable Features.................. 87Cybersecurity................................................... 86
D
Dealer Service............................................... 223Defroster, Windshield................................... 186Deleting A Phone........................................... 114Diagnostic System, Onboard............................56DipsticksOil (Engine)............................................... 222Power Steering............................................68Disable Vehicle Towing................................. 211Disconnecting............................................... 114DisposalAntifreeze (Engine Coolant)...................... 229Disturb.......................................................... 117Door Ajar..........................................................51Door Ajar Light.................................................51Door Locks.......................................................14Doors...............................................................14Driver’s Seat Back Tilt......................................17DrivingThrough Flowing, Rising, Or Shallow Standing Water
.......................................84
E
Electric Brake Control System....................... 146Electric Remote Mirrors...................................26Electrical Outlet, Auxiliary (Power Outlet).........40Electronic Range Select (ERS).........................67Electronic Stability Control (ESC)................... 14611

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270
M
Maintenance Free Battery
............................. 222Maintenance Schedule.................................. 217Malfunction Indicator Light (Check
Engine)..................................................... 54, 57Manual Service...................................................... 264Master CylinderBrakes....................................................... 231Methanol....................................................... 257Mirrors............................................................. 25Electric Powered......................................... 26Electric Remote........................................... 26Exterior Folding........................................... 25Outside........................................................ 25Rearview..................................................... 25Modifications/AlterationsVehicle.......................................................... 8Monitor, Tire Pressure System....................... 149Mopar Parts................................................... 264
N
New Vehicle Break-In Period............................ 60
O
Occupant Restraints...................................... 153Octane Rating, Gasoline (Fuel)............ 256, 259Oil Change Indicator........................................ 46Reset........................................................... 46
Oil Filter, Change.......................................... 224Oil Filter, Selection........................................ 224Oil Pressure Light............................................. 51Oil Reset.......................................................... 46Oil, Engine............................................ 223, 259Capacity.................................................... 259Checking................................................... 222Dipstick.................................................... 222Disposal................................................... 224Filter................................................ 224, 259Filter Disposal........................................... 224Identification Logo.................................... 223Materials Added To.................................. 224Pressure Warning Light............................... 51Recommendation............................ 223, 259Synthetic.................................................. 224Viscosity................................................... 259Onboard Diagnostic System............................. 56Operating Precautions..................................... 56Operator ManualOwner's Manual........................................ 264Outside Rearview Mirrors................................ 25Overheating, Engine...................................... 207
P
Paint Care..................................................... 252Parking Brake.................................................. 60ParkSense System, Rear................................. 70Passing Light................................................... 28
Personal Settings.............................................87Pets............................................................... 184Phone Mode.................................................. 109Placard, Tire And Loading Information.......... 239PowerMirrors.........................................................26Steering................................................67, 68Windows......................................................35Power Steering Fluid..................................... 261Pregnant Women And Seat Belts.................. 159Preparation For Jacking....................... 194, 196PretensionersSeat Belts................................................. 159
R
Radial Ply Tires.............................................. 243Radiator Cap (Coolant Pressure Cap)............ 229Radio Operation............................................ 143Rear Camera....................................................73Rear ParkSense System...................................70Recreational Towing.........................................83Reformulated Gasoline................................. 256Refrigerant.................................................... 225Release, Hood..................................................37Reminder, Seat Belt...................................... 154Remote Keyless EntryProgramming Additional Key Fobs...............11Remote Sound System (Radio) Controls....... 142Replacement Bulbs....................................... 213

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272
T
Telescoping Steering Column
.......................... 23Tie Down Hooks, Cargo.................................... 38Tilt Steering Column........................................ 23Tire And Loading Information Placard........... 239Tire Markings................................................. 234Tire Safety Information.................................. 234Tire Service Kit.............................................. 202Tires................................... 187, 242, 247, 250Aging (Life Of Tires)................................... 245Air Pressure............................................... 242Chains....................................................... 249Changing................................................... 194Compact Spare......................................... 247General Information........................ 242, 247High Speed................................................ 243Inflation Pressure...................................... 242Jacking...................................................... 194Life Of Tires............................................... 245Load Capacity............................................ 239Pressure Monitoring System (TPMS).. 53, 149Quality Grading.......................................... 250Radial........................................................ 243Replacement............................................. 245Rotation.................................................... 250Safety.............................................. 234, 242Sizes.......................................................... 235Snow Tires................................................. 246Spare Tires...................................... 247, 248Spinning.................................................... 244
Trailer Towing.............................................. 80Tread Wear Indicators.............................. 244Wheel Nut Torque..................................... 255To Open Hood.................................................. 37Tongue Weight/Trailer Weight......................... 79Towing............................................................. 77Disabled Vehicle....................................... 211Guide........................................................... 79Recreational................................................ 83Weight......................................................... 79Towing Behind A Motorhome........................... 83Traction............................................................ 84Traction Control............................................ 149Trailer Sway Control (TSC)............................. 149Trailer Towing.................................................. 77Hitches........................................................ 78Minimum Requirements.............................. 79Tips.............................................................. 82Trailer And Tongue Weight........................... 79Wiring.......................................................... 81Trailer Towing Guide........................................ 79Trailer Weight................................................... 79Transmission................................................... 63Automatic....................................62, 63, 231Fluid......................................................... 261Maintenance............................................ 231Transporting Pets.......................................... 184Tread Wear Indicators.................................. 244Trip Computer.................................................. 48Turn Signals..................................................... 55
U
Uconnect Phone Call Features
................................. 116Things You Should Know About Your Uconnect Phone................................... 119Uconnect Phone..........................111, 112, 113Answer Or Ignore An Incoming Call — Call Currently In Progress..................... 117Answer Or Ignore An Incoming Call — No Call Currently In Progress................ 117Bluetooth Communication Link................ 121Call Continuation...................................... 118Call Controls............................................. 116Call Termination....................................... 118Cancel Command..................................... 111Connecting To A Particular Mobile Phone Or Audio Device After Pairing................ 114Help Command......................................... 111Join Calls.................................................. 118Making A Phone Or Audio Device AFavorite................................................ 114Making A Second Call While Current Call Is In Progress................................. 118Managing Your Favorites.......................... 115Natural Speech......................................... 111Operation.................................................. 110Overview................................................... 109Pair (Link) Uconnect Phone To A Mobile Phone................................................... 112

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Pair A Bluetooth Streaming Audio Device
................................................... 113Phonebook Download............................... 115Place/Retrieve A Call From Hold............... 118Power-Up................................................... 121Recent Calls.............................................. 116Redial........................................................ 118To Remove A Favorite............................... 116Toggling Between Calls............................. 118Touch-Tone Number Entry......................... 116Transfer Call To And From Mobile Phone.. 118Voice Command........................................ 119Uniform Tire Quality Grades........................... 250Untwisting Procedure, Seat Belt.................... 157
V
Vehicle Certification Label............................... 75Vehicle Loading...............................75, 76, 239Vehicle Modifications/Alterations...................... 8Vehicle Storage.......................................33, 251Voice Command............................................... 24Voice Recognition System (VR)........................ 24
W
Warning Lights (Instrument Cluster
Descriptions)
.................................................... 55Warnings And Cautions...................................... 7Warranty Information.................................... 264Washers, Windshield..............................30, 222Washing Vehicle........................................... 252
WaterDriving Through...........................................84Wheel And Wheel Tire Care........................... 248Wheel And Wheel Tire Trim........................... 248Wind Buffeting.................................................36Window Fogging...............................................33Windows..........................................................35Power...........................................................35Windshield Defroster.................................... 186Windshield Washers........................................30Fluid.......................................................... 222Windshield Wiper Blades.............................. 225Windshield Wipers................................. 30, 222Wipers Blade Replacement........................... 225Wrecker Towing............................................. 211
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WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.