SATURN ASTRA 2009 Owners Manual

UsageFluid/Lubricant
Manual Transmission Manual Transmission Fluid (GM Part No. U.S. 88862472,
in Canada 88862473).
Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241,
in Canada 10953474).
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada
992723) or lubricant meeting requirements of NLGI #2, Category LB
or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241,
in Canada 109435474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. U.S. 12345579,
in Canada 992887).
Service and Maintenance 11-13
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Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
PartPart Numbers ACDelco Part Numbers
Engine Air Cleaner/Filter 9117557—
Engine Oil Filter 93185674—
Passenger Compartment Air Filter Element Pollen Filter 13175553—
Carbon Filter 13175554—
Spark Plugs 93176801—
Wiper Blades Front Wiper Kit 93187384—
Rear Wiper 93189239—
11-14 Service and Maintenance
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Engine Drive Belt Routing
Service and Maintenance 11-15
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 11-1. Any additional
information from Owner Checks and Services on page 11-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
Date Odometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
11-16 Service and Maintenance
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Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Service and Maintenance 11-17
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Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
11-18 Service and Maintenance
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Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-5
Customer Assistance
Offices............................12-5
GM Mobility
Reimbursement
Program
..........................12-6
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety
Defects to the
Canadian Government
. . .12-14
Reporting Safety
Defects to Saturn..........12-14
Service Publications
Ordering Information......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 12-1
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STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center
team member will handle your call
and assist in providing product
and warranty information, the
nearest retailer location, roadside
assistance, brochures, literature and
discuss any concerns you may have.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Please have the following information
available to give the Customer
Assistance Representative:
Vehicle Identication
Number (VIN). This 17-digit
number can be found on the
vehicle registration or title, on the
upper driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One rst.
STEP THREE (U.S. Owners):
Both Saturn and its retailers
are committed to making sure you
are completely satised with
your Saturn vehicle. However, if you
continue to remain unsatised
after following the procedure
outlined in Steps One and Two,
Saturn and its retailers offer the
additional assistance of a neutral
party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
12-2 Customer Information
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Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure
outlined in Steps 1 and 2, General
Motors of Canada Limited has
committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved
by an impartial third party arbiter,
and may include an informal
hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts
in most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you may
write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Information 12-3
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Saturn retailers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summariesOther Helpful Links:
Saturn−www.saturn.com
Saturn Merchandise —
www.saturncollection.com
Help Center —
www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
12-4 Customer Information
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