TOYOTA C-HR 2020 (in English) Service Manual

411-1. For safe use
1
For safety and security
C-HR_OM_USA_OM10634U
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising, etc., may be sustained from SRS airbags,
due to the extremely high speed deployment (inflation) by hot g ases.
● A loud noise and white powder will be emitted.
● Parts of the airbag module (steering wheel hub, airbag cover an d inflator) as
well as the front seats, parts of the front and rear pillars, and roof side rails,
may be hot for several minutes. The airbag itself may also be h ot.
● The windshield may crack.
● Fuel supply to the engine will be stopped. (→P. 420)
● For Safety Connect subscribers, if any of the following situations occur, the
system is designed to send an emergency call to the response center, noti-
fying them of the vehicle’s location (without needing to push t he “SOS” but-
ton) and an agent will attempt to speak with the occupants to a scertain the
level of emergency and assistance required. If the occupants are unable to
communicate, the agent automatically treats the call as an emer gency and
helps to dispatch the necessary emergency services. (  P. 74)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear-end collision.
■ SRS airbag deployment condi tions (SRS front airbags)
● The SRS front airbags will deploy i n the event of an impact tha t exceeds the
set threshold level (the level of force corresponding to an app roximately
12 - 18 mph [20 - 30 km/h] frontal collision with a fixed wall th at does not
move or deform).
However, this threshold velocity will be considerably higher in the following
situations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole,
which can move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in
which the front of the vehicle “underrides”, or goes under, the bed of a
truck
● Depending on the type of collision, it is possible that only th e seat belt pre-
tensioners will activate.
● The SRS seat cushion airbag on the front passenger seat will not operate if
the occupant is not wearing a seat belt.

421-1. For safe use
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SRS airbag deployment conditions (SRS side and curtain shield a irbags)
● The SRS side and curtain shield airbags will deploy in the even t of an
impact that exceeds the set threshold level (the level of force corresponding
to the impact force produced by an approximately 3300 lb. [1500 kg] vehicle
colliding with the vehicle cabin from a direction perpendicular to the vehicle
orientation at an approximate speed of 12 - 18 mph [20 - 30 km/ h]).
● Both SRS curtain shield airbags may deploy in the event of a severe side
collision.
● Both SRS curtain shield airbags will deploy in the event of veh icle rollover.
● Both SRS curtain shield airbags may also deploy in the event of a severe
frontal collision.
■ Conditions under which the SRS ai rbags may deploy (inflate), other than
a collision
The SRS front airbags and SRS curtain shield airbags may also d eploy if a
serious impact occurs to the underside of your vehicle. Some ex amples are
shown in the illustration.
The SRS curtain shield airbags may also deploy under the situat ions shown
in the illustration. ● Hitting a curb, edge of pavement or hard
surface
● Falling into or jumping over a deep hole
● Landing hard or falling
● The angle of vehicle tip-up is marginal
● The vehicle skids and hits a curb stone

431-1. For safe use
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For safety and security
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Types of collisions that may not deploy the SRS airbags (SRS fr ont air-
bags)
The SRS front airbags do not generally inflate if the vehicle i s involved in a
side or rear collision, if it rolls over, or if it is involved in a low-speed frontal
collision. But, whenever a collision of any type causes suffici ent forward
deceleration of the vehicle, deployment of the SRS front airbag s may occur.
■ Types of collisions that may not deploy the SRS airbags (SRS si de and
curtain shield airbags)
The SRS side and curtain shield airbags may not activate if the vehicle is
subjected to a collision from the side at certain angles, or a collision to the
side of the vehicle body other than the passenger compartment.
The SRS side airbags do not generally inflate if the vehicle is involved in a
frontal or rear collision, if it rolls over, or if it is involv ed in a low-speed side
collision. ● Collision from the side
● Collision from the rear
● Vehicle rollover
● Collision from the side to the vehicle
body other than the passenger compart-
ment
● Collision from the side at an angle
● Collision from the front
● Collision from the rear
● Vehicle rollover

441-1. For safe use
C-HR_OM_USA_OM10634UThe SRS curtain shield airbags do not generally inflate if the
vehicle is
involved in a rear collision, if it pitches end over end, or if it is involved in a
low-speed side or low-speed frontal collision.
■ When to contact your Toyota dealer
In the following cases, the vehicle will require inspection and/or repair. Con-
tact your Toyota dealer as soon as possible.
●Any of the SRS airbags have been inflated.
●
Collision from the rear
● Pitching end over end
● The front of the vehicle is damaged or
deformed, or was involved in an acci-
dent that was not severe enough to
cause the SRS front airbags to inflate.
● A portion of a door or its surrounding
area is damaged, deformed or has had a
hole made in it, or the vehicle was
involved in an accident that was not
severe enough to cause the SRS side
and curtain shield airbags to inflate.
● The pad section of the steering wheel,
dashboard near the front passenger air-
bag or lower portion of the instrument
panel is scratched, cracked, or other-
wise damaged.

451-1. For safe use
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For safety and security
C-HR_OM_USA_OM10634U●
The front passenger’s seat cushion sur-
face is scratched, cracked, or otherwise
damaged.
● The surface of the seats with the SRS
side airbag is scratched, cracked, or oth-
erwise damaged.
● The portion of the front pillars, rear pil-
lars or roof side rail garnishes (padding)
containing the SRS curtain shield air-
bags inside is scratched, cracked, or
otherwise damaged.

461-1. For safe use
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Front passenger occupant classification
system
SRS warning light
Seat belt reminder light
“AIR BAG ON” indicator light
“AIR BAG OFF” indicator light
Your vehicle is equipped with a front passenger occupant classi -
fication system. This system det ects the conditions of the front
passenger seat and activates or deactivates the front passenger
airbag and seat cushion airbag in the front passenger side.
Canada
U.S.A.

471-1. For safe use
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For safety and security
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Adult*1
Condition and operation in the front passenger occupant classi-
fication system
Indicator/
warning light
“AIR BAG ON” and “AIR BAG OFF” indicator lights“AIR BAG ON”
SRS warning lightOff
Seat belt reminder lightOff*2 or
flashing
*3
Devices
Front passenger airbag
ActivatedSide airbag
on the front passenger seat
Curtain shield airbag
in the front passenger side
Seat cushion airbag in the front passenger sideActivated*2 or
deactivated
*3
Front passenger’s seat belt pretensioner and force limiterActivated

481-1. For safe use
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Child*4
Indicator/
warning light
“AIR BAG ON” and “AIR BAG OFF” indicator lights“AIR BAG OFF” or “AIR BAG
ON”
*4
SRS warning lightOff
Seat belt reminder lightOff*2 or
flashing
*3
Devices
Front passenger airbagDeactivated or activated
*4
Side airbag
on the front passenger seat
ActivatedCurtain shield airbag
in the front passenger side
Seat cushion airbag
in the front passenger sideDeactivated or
activated
*2, 4
Front passenger’s seat belt pretensioner and force limiterActivated

491-1. For safe use
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For safety and security
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Child restraint system with infant*5
■Unoccupied
Indicator/
warning light
“AIR BAG ON” and “AIR BAG OFF”
indicator lights“AIR BAG
OFF”
*6
SRS warning lightOff
Seat belt reminder lightOff*2 or
flashing
*3
Devices
Front passenger airbagDeactivated
Side airbag
on the front passenger seat
ActivatedCurtain shield airbag
in the front passenger side
Seat cushion airbag
in the front passenger sideDeactivated
Front passenger’s seat belt pretensioner and force limiterActivated
Indicator/
warning light
“AIR BAG ON” and “AIR BAG OFF” indicator lights“AIR BAG OFF”
SRS warning light
Off
Seat belt reminder light
Devices
Front passenger airbagDeactivated
Side airbag
on the front passenger seat
ActivatedCurtain shield airbag
in the front passenger side
Seat cushion airbag
in the front passenger sideDeactivated
Front passenger’s seat belt pretensioner and force limiterActivated

501-1. For safe use
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There is a malfunction in the system
*1: The system judges a person of adult size as an adult. When a s
maller
adult sits in the front passenger seat, the system may not recognize him/
her as an adult depending on his/her physique and posture.
*2: In the event the front passenger is wearing a seat belt.
*3: In the event the front passenger does not wear a seat belt
*4: For some children, child in seat, child in booster seat or chi ld in convertible
seat, the system may not recognize him/her as a child. Factors which may
affect this can be the physique or posture.
*5: Never install a rear-facing child restraint system on the front passenger seat. A forward-facing child restraint system should only be in stalled on the
front passenger seat when it is unavoidable. ( P. 55)
*6: In case the indicator light is not illuminated, consult this m anual on how to
install the child restraint system properly. ( P. 57)
Indicator/
warning light
“AIR BAG ON” and “AIR BAG OFF” indicator lights“AIR BAG OFF”
SRS warning light
On
Seat belt reminder light
Devices
Front passenger airbagDeactivated
Side airbag
on the front passenger seat
ActivatedCurtain shield airbag
in the front passenger side
Seat cushion airbag
in the front passenger sideDeactivated
Front passenger’s seat belt pretensioner and force limiterActivated