ESP TOYOTA C-HR 2020 Owners Manual (in English)

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For your infor mation
Please note that this manual applies to all models and explains all equipment,
including options. Therefore, you may find some explanations fo r equipment
not installed on your vehicle.
All specifications provided in this manual are current at the t ime of printing.
However, because of the Toyota policy of continual product impr ovement, we
reserve the right to make changes at any time without notice.
Depending on specifications, the vehicle shown in the illustrat ions may differ
from your vehicle in terms of color and equipment.
Approximately five hours after the engine is turned off, you ma y hear a sound
coming from under the vehicle for several minutes. This is the sound of a fuel
evaporation leakage check and it does not indicate a malfunctio n.
A wide variety of non-genuine spare parts and accessories for T oyota vehi-
cles are currently available in the market. You should know tha t Toyota does
not warrant these products and is not responsible for their per formance,
repair, or replacement, or for any damage they may cause to, or adverse
effect they may have on, your Toyota vehicle.
This vehicle should not be modified with non-genuine Toyota pro ducts. Modi-
fication with non-genuine Toyota products could affect its perf ormance, safety
or durability, and may even violate governmental regulations. In addition,
damage or performance problems resulting from the modification may not be
covered under warranty.
The installation of a mobile two-way radio system in your vehic le could affect
electronic systems such as:
● Multiport fuel injection system/sequential multiport fuel injection system
● Toyota Safety Sense P
● Dynamic radar cruise control with full-speed range
● Anti-lock brake system
● SRS airbag system
● Seat belt pretensioner system
Be sure to check with your Toyota dealer for precautionary meas ures or spe-
cial instructions regarding instal lation of a mobile two-way radio system.
Main Owner’s Manual
Noise from under the vehicle a fter turning off the engine
Accessories, spare parts and m odification of your Toyota
Installation of a mobile two-way radio system

7
C-HR_OM_USA_OM10634UThe vehicle is equipped with sophisticated computers that will
record certain
data, such as:
The recorded data varies according to the vehicle grade level and options
with which it is equipped. These computers do not record conver sations or
sounds, and only record images outside of the vehicle in certai n situations.
• Engine speed / Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems, such as the AB S and pre-
collision system
• Images from the front camera (available only when certain safe ty sys-
tems are activated, which varies depending on the vehicle specifica-
tions).
●Data Transmission
Your vehicle may transmit the data recorded in this computer to Toyota
without notification to you.
●Data usage
Toyota may use the data recorded in these computers to diagnose malfunc-
tions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party exc ept:
• With the consent of the vehicle owner or with the consent of the lessee if the vehicle is leased
• In response to an official request by the police, a court of l aw or a govern-
ment agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or
vehicle owner
●Recorded image information can be erased by your Toyota dealer.
The image recording function can be disabled. However, if the f unction is
disabled, data from when the pre-collision system operates will not be
available.
●To learn more about the vehicle data collected, used and shared by
Toyota, please visit www.toyota.com/privacyvts/.
Usage of data collected through Safety Connect (U.S. mainland only)
If your Toyota has Safety Connect and if you have subscribed to those ser-
vices, please refer to the Safety Connect Telematics Subscript ion Service
Agreement for information on data collected and its usage.
●To learn more about the vehicle data collected, used and shared by
Toyota, please visit www.toyota.com/privacyvts/.
Vehicle data recording

8
C-HR_OM_USA_OM10634UThis vehicle is equipped with an event data recorder (EDR). The
main pur-
pose of an EDR is to record, in certain crash or near crash-lik e situations,
such as an air bag deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed. The EDR is designed to
record data related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were buckled/fas-tened;
• How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.
These data can help provide a better understanding of the circu mstances in
which crashes and injuries occur.
NOTE: EDR data are recorded by your vehicle only if a non-trivi al crash situ-
ation occurs; no data are recorded by the EDR under normal driv ing condi-
tions and no personal data (e.g., name, gender, age, and crash location) are
recorded. However, other parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routi nely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access
to the vehicle or the EDR is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the special e quipment, can
read the information if they have access to the vehicle or the EDR.
●Disclosure of the EDR data
Toyota will not disclose the data recorded in an EDR to a third party except
when:
• An agreement from the vehicle’s owner (or the lessee for a lea sed vehi-
cle) is obtained
• In response to an official request by the police, a court of l aw or a govern-
ment agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes witho ut disclosing
information about the specific vehicle or vehicle owner
Event data recorder

231-1. For safe use
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For safety and security
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WARNING
Observe the following precautions.
Failure to do so may cause the driver’s floor mat to slip, possibly interfering
with the pedals while driving. An unexpectedly high speed may result or it may
become difficult to stop the vehicle. This could lead to an acc ident, resulting in
death or serious injury.
■ When installing the driver’s floor mat
● Do not use floor mats designed for other models or different mo del year
vehicles, even if they are Toyota Genuine floor mats.
● Only use floor mats designed for the driver’s seat.
● Always install the floor mat securely using the retaining hooks (clips) pro-
vided.
● Do not use two or more floor mats on top of each other.
● Do not place the floor mat bottom-side up or upside-down.
■ Before driving
● Check that the floor mat is securely
fixed in the correct place with all the
provided retaining hooks (clips). Be
especially careful to perform this check
after cleaning the floor.
● With the engine stopped and the shift
lever in P, fully depress each pedal to
the floor to make sure it does not inter-
fere with the floor mat.

351-1. For safe use
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For safety and security
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Your vehicle is equipped with ADVANCED AIRBAGS designed based
on the US motor vehicle safety standards (FMVSS208). The airbag
sensor assembly (ECU) controls airbag deployment based on infor-
mation obtained from the sensors etc. shown in the system compo -
nents diagram above. This informat ion includes crash severity and
occupant information. As the airbags deploy, a chemical reactio n in
the inflators quickly fills the airbags with nontoxic gas to he lp restrain
the motion of t he occupants.
WARNING
■SRS airbag precautions
Observe the following precautions regarding the SRS airbags.
Failure to do so may cause death or serious injury.
● The driver and all passengers in the vehicle must wear their se at belts
properly.
The SRS airbags are supplemental devices to be used with the se at belts.
● The SRS driver airbag deploys with considerable force, and can cause
death or serious injury especially if the driver is very close to the airbag.
The National Highway Traffic Safety Administration (NHTSA) advi ses:
Since the risk zone for the driver’s airbag is the first 2 - 3 in. (50 - 75 mm)
of inflation, placing yourself 10 in. (250 mm) from your driver airbag pro-
vides you with a clear margin of safety. This distance is measured from
the center of the steering wheel to your breastbone. If you sit less than
10 in. (250 mm) away now, you can change your driving position i n sev-
eral ways:
• Move your seat to the rear as far as you can while still reach ing the ped-
als comfortably.
• Slightly recline the back of the seat.
Although vehicle designs vary, many drivers can achieve the 10 in.
(250 mm) distance, even with the driver seat all the way forward , simply
by reclining the back of the seat somewhat. If reclining the ba ck of your
seat makes it hard to see the road, raise yourself by using a f irm, non-
slippery cushion, or raise the seat if your vehicle has that feature.
• If your steering wheel is adjustable, tilt it downward. This points the air-
bag toward your chest instead of your head and neck.
The seat should be adjusted as recommended by NHTSA above, whil e
still maintaining control of the foot pedals, steering wheel, and your view
of the instrument panel controls.

361-1. For safe use
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WARNING
■SRS airbag precautions
● The SRS front passenger airbag also deploys with considerable f orce, and
can cause death or serious injury especially if the front passe nger is very
close to the airbag. The front passenger seat should be as far from the air-
bag as possible with the seatback adjusted, so the front passenger sits
upright.
● Improperly seated and/or restrained infants and children can be killed or
seriously injured by a deploying airbag. An infant or child who is too small
to use a seat belt should be properly secured using a child restraint sys-
tem. Toyota strongly recommends that all infants and children b e placed in
the rear seats of the vehicle and properly restrained. The rear seats are
safer for infants and children than the front passenger seat. ( P. 55)
●If the seat belt extender has been con-
nected to the front seat belt buckles but
the seat belt extender has not also been
fastened to the latch plate of the seat
belt, the SRS front airbags will judge
that the driver and front passenger are
wearing the seat belt even though the
seat belt has not been connected. In
this case, the SRS front airbags may
not activate correctly in a collision,
resulting in death or serious injury in the
event of a collision. Be sure to wear the
seat belt with the seat belt extender.

411-1. For safe use
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For safety and security
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■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising, etc., may be sustained from SRS airbags,
due to the extremely high speed deployment (inflation) by hot g ases.
● A loud noise and white powder will be emitted.
● Parts of the airbag module (steering wheel hub, airbag cover an d inflator) as
well as the front seats, parts of the front and rear pillars, and roof side rails,
may be hot for several minutes. The airbag itself may also be h ot.
● The windshield may crack.
● Fuel supply to the engine will be stopped. (→P. 420)
● For Safety Connect subscribers, if any of the following situations occur, the
system is designed to send an emergency call to the response center, noti-
fying them of the vehicle’s location (without needing to push t he “SOS” but-
ton) and an agent will attempt to speak with the occupants to a scertain the
level of emergency and assistance required. If the occupants are unable to
communicate, the agent automatically treats the call as an emer gency and
helps to dispatch the necessary emergency services. (  P. 74)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear-end collision.
■ SRS airbag deployment condi tions (SRS front airbags)
● The SRS front airbags will deploy i n the event of an impact tha t exceeds the
set threshold level (the level of force corresponding to an app roximately
12 - 18 mph [20 - 30 km/h] frontal collision with a fixed wall th at does not
move or deform).
However, this threshold velocity will be considerably higher in the following
situations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole,
which can move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in
which the front of the vehicle “underrides”, or goes under, the bed of a
truck
● Depending on the type of collision, it is possible that only th e seat belt pre-
tensioners will activate.
● The SRS seat cushion airbag on the front passenger seat will not operate if
the occupant is not wearing a seat belt.

421-1. For safe use
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SRS airbag deployment conditions (SRS side and curtain shield a irbags)
● The SRS side and curtain shield airbags will deploy in the even t of an
impact that exceeds the set threshold level (the level of force corresponding
to the impact force produced by an approximately 3300 lb. [1500 kg] vehicle
colliding with the vehicle cabin from a direction perpendicular to the vehicle
orientation at an approximate speed of 12 - 18 mph [20 - 30 km/ h]).
● Both SRS curtain shield airbags may deploy in the event of a severe side
collision.
● Both SRS curtain shield airbags will deploy in the event of veh icle rollover.
● Both SRS curtain shield airbags may also deploy in the event of a severe
frontal collision.
■ Conditions under which the SRS ai rbags may deploy (inflate), other than
a collision
The SRS front airbags and SRS curtain shield airbags may also d eploy if a
serious impact occurs to the underside of your vehicle. Some ex amples are
shown in the illustration.
The SRS curtain shield airbags may also deploy under the situat ions shown
in the illustration. ● Hitting a curb, edge of pavement or hard
surface
● Falling into or jumping over a deep hole
● Landing hard or falling
● The angle of vehicle tip-up is marginal
● The vehicle skids and hits a curb stone

741-3. Emergency assistance
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Safety Connect
■System components“SOS” button
LED light indicators
Microphone
: If equipped
Safety Connect is a subscription-based telematics service that
uses Global Positioning System ( GPS) data and embedded cel-
lular technology to provide saf ety and security features to sub -
scribers. Safety Connect is s upported by Toyota’s designated
response center, which operates 24 hours per day, 7 days per
week.
Safety Connect service is avai lable by subscription on select,
telematics hardware -equipped vehicles.
By using the Safety Connect service, you are agreeing to be
bound by the Telematics Subscription Service Agreement and
its Terms and Conditions, as in e ffect and amended from time to
time, a current copy of which is available at Toyota.com in the
United States, Toyotapr.com in Puerto Rico and Toyota.ca in
Canada. All use of the Safety Connect service is subject to suc h
then-applicable Terms and Conditions.

751-3. Emergency assistance
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For safety and security
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Services
Subscribers have the following Safety Connect services availabl
e:
● Automatic Collision Notification
*
Helps drivers receive necessary response from emergency ser-
vice providers. ( P. 7 7 )
*: U.S. Patent No. 7,508,298 B2
● Stolen Vehicle Location
Helps drivers in the eve nt of vehicle theft. (P. 78)
● Emergency Assistance Button (SOS)
Connects drivers to response-center support. ( P. 7 8 )
● Enhanced Roadside Assistance
Provides drivers various on-road assistance. (P. 7 8 )
■Subscription
After you have signed the Telemati cs Subscription Service Agree-
ment and are enrolled, you c an begin receiving services.
A variety of subscription terms are available for purchase. Con tact
your Toyota dealer, call the following appropriate Safety Conne ct
response center or push the “SOS ” button in your vehicle for further
subscription details. • The United States
1-800-331-4331
• Canada
1-888-869-6828
• Puerto Rico
1-877-855-8377