service TOYOTA C-HR 2020 Owners Manual (in English)

TABLE OF CONTENTS4
C-HR_OM_USA_OM10634U5-1. Using the air conditioning
system and defogger
Air conditioning system ..... 298
Heated steering wheel/ seat heaters .................... 306
5-2. Using the interior lights Interior lights list ................ 308• Interior lights ................. 309
• Personal lights .............. 310
5-3. Using the storage features
List of storage features...... 311 • Glove box...................... 312
• Console box .................. 312
• Bottle holders ................ 313
• Cup holders .................. 314
Luggage compartment features ........................... 315
5-4. Using the other interior features
Other interior features ....... 321 • Sun visors ..................... 321
• Vanity mirrors................ 321
• Power outlet .................. 322
• Assist grips ................... 323 6-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 326
Cleaning and protecting the vehicle interior ........... 330
6-2. Maintenance Maintenance requirements ................... 333
General maintenance ........ 336
Emission inspection and maintenance (I/M)
programs ......................... 340
6-3. Do-it-yourself maintenance Do-it-yourself service precautions ...................... 341
Hood .................................. 344
Positioning a floor jack....... 346
Engine compartment ......... 347
Tires................................... 362
Tire inflation pressure ........ 372
Wheels............................... 376
Air conditioning filter .......... 379
Wireless remote control/electronic key
battery ............................. 383
Checking and replacing fuses ................................ 387
Headlight aim (vehicles with front fog lights) ......... 391
Light bulbs ......................... 393
5Interior features6Maintenance and care

5
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8 7 5 4
3
2
9
C-HR_OM_USA_OM10634U
6
7-1. Essential informationEmergency flashers .......... 408
If your vehicle has to be stopped in
an emergency ................. 409
If the vehicle is trapped in rising water .................. 411
7-2. Steps to take in an emergency
If your vehicle needs to be towed ..................... 412
If you think something is wrong .............................. 419
Fuel pump shut off system............................. 420
If a warning light turns on or a warning buzzer
sounds ............................ 421
If a warning message is displayed ......................... 431
If you have a flat tire .......... 436
If the engine will not start ................................. 447
If the electronic key does not operate
properly (vehicles with
a smart key system) ........ 449
If the vehicle battery is discharged ...................... 452
If your vehicle overheats ........................ 457 If the vehicle becomes
stuck ................................ 460
8-1. Specifications Maintenance data (fuel, oil level, etc.) .......... 464
Fuel information ................. 472
Tire information.................. 475
8-2. Customization Customizable features ....... 488
8-3. Items to initialize Items to initialize ................ 499
Reporting safety defects for U.S. owners ........................ 502
Seat belt instructions for Canadian owners
(in French)................................ 503
SRS airbag instructions for Canadian owners
(in French)................................ 505
What to do if... (Troubleshooting) ..................... 516
Alphabetical index ...................... 520
7When trouble arises
8Vehicle specifications
9For owners
Index
Refer to “MULTIMEDIA OWNER’S MANUAL” for information regard-
ing the equipment listed below.
• Hands-free system (for cellular phone)• Rear view monitor system
• Audio system
• Connected services

7
C-HR_OM_USA_OM10634UThe vehicle is equipped with sophisticated computers that will
record certain
data, such as:
The recorded data varies according to the vehicle grade level and options
with which it is equipped. These computers do not record conver sations or
sounds, and only record images outside of the vehicle in certai n situations.
• Engine speed / Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems, such as the AB S and pre-
collision system
• Images from the front camera (available only when certain safe ty sys-
tems are activated, which varies depending on the vehicle specifica-
tions).
●Data Transmission
Your vehicle may transmit the data recorded in this computer to Toyota
without notification to you.
●Data usage
Toyota may use the data recorded in these computers to diagnose malfunc-
tions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party exc ept:
• With the consent of the vehicle owner or with the consent of the lessee if the vehicle is leased
• In response to an official request by the police, a court of l aw or a govern-
ment agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or
vehicle owner
●Recorded image information can be erased by your Toyota dealer.
The image recording function can be disabled. However, if the f unction is
disabled, data from when the pre-collision system operates will not be
available.
●To learn more about the vehicle data collected, used and shared by
Toyota, please visit www.toyota.com/privacyvts/.
Usage of data collected through Safety Connect (U.S. mainland only)
If your Toyota has Safety Connect and if you have subscribed to those ser-
vices, please refer to the Safety Connect Telematics Subscript ion Service
Agreement for information on data collected and its usage.
●To learn more about the vehicle data collected, used and shared by
Toyota, please visit www.toyota.com/privacyvts/.
Vehicle data recording

9
C-HR_OM_USA_OM10634UThe SRS airbag and seat belt pretensioner devices in your Toyot
a contain
explosive chemicals. If the vehicle is scrapped with the airbag s and seat belt
pretensioners left as they are, this may cause an accident such as a fire. Be
sure to have the systems of the SRS airbag and seat belt preten sioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply,
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■ General precautions while driving
Driving under the influence: Never drive your vehicle when unde r the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judg ment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistake s that other
drivers or pedestrians might make and be ready to avoid acciden ts.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serio us injury to you,
your occupants or others.
■ General precaution regar ding children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by p laying with
the windows, or other features of the vehicle. In addition, hea t build-up or
extremely cold temperatures inside the vehicle can be fatal to children.

411-1. For safe use
1
For safety and security
C-HR_OM_USA_OM10634U
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising, etc., may be sustained from SRS airbags,
due to the extremely high speed deployment (inflation) by hot g ases.
● A loud noise and white powder will be emitted.
● Parts of the airbag module (steering wheel hub, airbag cover an d inflator) as
well as the front seats, parts of the front and rear pillars, and roof side rails,
may be hot for several minutes. The airbag itself may also be h ot.
● The windshield may crack.
● Fuel supply to the engine will be stopped. (→P. 420)
● For Safety Connect subscribers, if any of the following situations occur, the
system is designed to send an emergency call to the response center, noti-
fying them of the vehicle’s location (without needing to push t he “SOS” but-
ton) and an agent will attempt to speak with the occupants to a scertain the
level of emergency and assistance required. If the occupants are unable to
communicate, the agent automatically treats the call as an emer gency and
helps to dispatch the necessary emergency services. (  P. 74)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear-end collision.
■ SRS airbag deployment condi tions (SRS front airbags)
● The SRS front airbags will deploy i n the event of an impact tha t exceeds the
set threshold level (the level of force corresponding to an app roximately
12 - 18 mph [20 - 30 km/h] frontal collision with a fixed wall th at does not
move or deform).
However, this threshold velocity will be considerably higher in the following
situations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole,
which can move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in
which the front of the vehicle “underrides”, or goes under, the bed of a
truck
● Depending on the type of collision, it is possible that only th e seat belt pre-
tensioners will activate.
● The SRS seat cushion airbag on the front passenger seat will not operate if
the occupant is not wearing a seat belt.

741-3. Emergency assistance
C-HR_OM_USA_OM10634U
Safety Connect
■System components“SOS” button
LED light indicators
Microphone
: If equipped
Safety Connect is a subscription-based telematics service that
uses Global Positioning System ( GPS) data and embedded cel-
lular technology to provide saf ety and security features to sub -
scribers. Safety Connect is s upported by Toyota’s designated
response center, which operates 24 hours per day, 7 days per
week.
Safety Connect service is avai lable by subscription on select,
telematics hardware -equipped vehicles.
By using the Safety Connect service, you are agreeing to be
bound by the Telematics Subscription Service Agreement and
its Terms and Conditions, as in e ffect and amended from time to
time, a current copy of which is available at Toyota.com in the
United States, Toyotapr.com in Puerto Rico and Toyota.ca in
Canada. All use of the Safety Connect service is subject to suc h
then-applicable Terms and Conditions.

751-3. Emergency assistance
1
For safety and security
C-HR_OM_USA_OM10634U■
Services
Subscribers have the following Safety Connect services availabl
e:
● Automatic Collision Notification
*
Helps drivers receive necessary response from emergency ser-
vice providers. ( P. 7 7 )
*: U.S. Patent No. 7,508,298 B2
● Stolen Vehicle Location
Helps drivers in the eve nt of vehicle theft. (P. 78)
● Emergency Assistance Button (SOS)
Connects drivers to response-center support. ( P. 7 8 )
● Enhanced Roadside Assistance
Provides drivers various on-road assistance. (P. 7 8 )
■Subscription
After you have signed the Telemati cs Subscription Service Agree-
ment and are enrolled, you c an begin receiving services.
A variety of subscription terms are available for purchase. Con tact
your Toyota dealer, call the following appropriate Safety Conne ct
response center or push the “SOS ” button in your vehicle for further
subscription details. • The United States
1-800-331-4331
• Canada
1-888-869-6828
• Puerto Rico
1-877-855-8377

761-3. Emergency assistance
C-HR_OM_USA_OM10634U
■Safety Connect Services Information
●Phone calls using the vehicle’s Bluetooth® technology will not be possible
when Safety Connect system is active and in use.
● Safety Connect is available beginning Fall 2009 on select Toyot a models (in
the contiguous United States only). Contact with the Safety Con nect
response center is dependent upon the telematics device being i n operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or rec eive emer-
gency service support. Enrollment and Telematics Subscription S ervice
Agreement are required. A variety of subscription terms are ava ilable;
charges vary by subscription term selected and location.
● Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii a nd Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are av ailable
in the United States, Puerto Rico and Canada.
● Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin I slands.
For vehicles first sold in the U.S. Virgin Islands, no Safety C onnect services
will function in or outside the U.S. Virgin Islands.
● Safety Connect services are not subject to section 255 of the T elecommuni-
cations Act and the device is not TTY compatible.
■ Languages
The Safety Connect response center will offer support in multip le languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.
■ When contacting the response center
You may be unable to contact the response center if the network is busy.

771-3. Emergency assistance
1
For safety and security
C-HR_OM_USA_OM10634U
When the engine switch is turned to the “ON” position (vehicles with-
out smart key system) or IGNITION ON mode (vehicles with smart
key system), the red indicator light comes on for 2 seconds the n turns
off. Afterward, the green indicator light comes on, indicating that the
service is active.
The following indicator light patterns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Safety Connect call in process
● Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)
● No indicator light (off) = Saf ety Connect service not active
■Automatic Collision Notification
In case of either airbag deployme nt or severe rear-end collision, the
system is designed to automatically call the response center. T he
responding agent receives the v ehicle’s location and attempts to
speak with the vehicl e occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest eme r-
gency services provider to descr ibe the situation, and requests that
assistance be sent to the location.
Safety Connect LED light Indicators
Safety Connect services

781-3. Emergency assistance
C-HR_OM_USA_OM10634U■
Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating and recovering the vehicle. Af ter filing
a police report, call the Safety Connect response center at 1-8 00-
331-4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in Canada, and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a sto len
vehicle, Safety-Connect-equipped vehicle location data may, und er
certain circumstances, be shared with third parties to locate y our
vehicle. Further information is a vailable at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on t he road, push the “SOS” button to
reach the Safety Connect respons e center. The answering agent
will determine your vehicle’s loca tion, assess the emergency, and
dispatch the necessary assistanc e required.
If you accidentally press the “SOS” button, tell the response-c enter
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside As sistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connec t
response-center agent, who can he lp with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Te rms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.