stop start TOYOTA COROLLA CROSS HYBRID 2023 Service Manual

3816-3. Do-it-yourself maintenance
6
Maintenance and care
Toyota dealer.
6Install the filter in its original
position, and then install the
air intake vent cover.
If “Maintenance required for
Traction battery cooling parts
See owner’s manual” was dis-
played on the multi-informa-
tion display
7 Start the hybrid system and
check that the warning mes-
sage is no longer displayed.
It may be necessary to drive the
vehicle for warning message is dis-
played again then disappears.
If the warning message does not
disappear after some time, have
the vehicle inspected by your Toy-
ota dealer.
■If the duct or sand on the filter
cannot be removed
It is recommended to use a vacuum
cleaner with plastic brushes.
WARNING
■When cleaning the air intake
vent
●Do not use water or other liq-
uids to clean the air intake vent.
If water is applied to the hybrid
battery (traction battery) or
other components, a malfunc-
tion or fire may occur.
●Before cleaning the air intake
vent, make sure to turn the
power switch off to stop the
hybrid system.
●Do not put a han d or leg in the
air intake vent. If it is caught in a
cooling fan, or if it touches a
high voltage part that results in
an electric shock, death or seri-
ous injuries may result.
NOTICE
■When cleaning the air intake
vent
Do not use an ai r blow gun, etc.
Dust may be blown out, possibly
causing a malfunction or output
restriction of the hybrid battery
(traction battery).
■To prevent damage to the
vehicle
Observe the following precau-
tions:
●Do not allow liquid or foreign
material to enter the air intake
vent.
●Make sure to reinstall the filter
and cover to their original posi-
tions after cleaning.
●Do not install anything to the air
intake vent other than the exclu-
sive filter for this vehicle or use
the vehicle witho ut the filter
installed.

393
7
7
When trouble arises
When trouble arises
.7-1. Essential informationEmergency flashers .... 394
If your vehicle has to be stopped in an emergency.................................. 395
If the vehicle is submerged or water on the road is ris-
ing ............................. 396
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 397
If you think something is wrong ........................ 401
If a warning light turns on or a warning buzzer sounds
.................................. 402
If a warning message is dis- played........................ 412
If you have a flat tire.... 417
If the hybrid system will not start ........................... 428
If you lose your keys ... 429
If the fuel filler door cannot be opened ................. 430
If the electronic key does not operate properly .. 431
If the 12-volt battery is dis- charged ..................... 433
If your vehicle overheats .................................. 438
If the vehicle becomes stuck .................................. 441

4117-2. Steps to take in an emergency
7
When trouble arises
WARNING
As an added safety feature, your
vehicle has been equipped with a
tire pressure m onitoring system
(TPMS-tire pressure warning sys-
tem) that illuminates a low tire
pressure telltale (tire pressure
warning light) when one or more
of your tires is significantly
under-inflated. Accordingly, when
the low tire pressure telltale (tire
pressure warning light) illumi-
nates, you should stop and check
your tires as soon as possible,
and inflate them to the proper
pressure. Driving on a signifi-
cantly under-inflated tire causes
the tire to overheat and can lead
to tire failure. Under-inflation also
reduces fuel efficiency and tire
tread life, and may affect the vehi-
cle’s handling and stopping ability.
Please note that the TPMS (tire
pressure warning system) is not a
substitute for pro per tire mainte-
nance, and it is the driver’s
responsibility to maintain correct
tire pressure, even if under-infla-
tion has not reach ed the level to
trigger illumination of the TPMS
low tire pressure telltale (tire pres-
sure warning light).
Your vehicle has also been
equipped with a TPMS (tire pres-
sure warning system) malfunc-
tion indicator to indicate when the
system is not operating properly.
The TPMS (tire pressure warning
system) malfunction indicator is
combined with the low tire pres-
sure telltale (tire pressure warning
light). When the system detects a
malfunction, the te lltale will flash
for approximately one minute and
then remain continuously illumi-
nated. This sequence will con-
tinue upon subsequent vehicle
start-ups as long as the malfunc-
tion exists. When the malfunction
indicator is illuminated, the sys-
tem may not be ab le to detect or
signal low tire pressure as
intended.
TPMS (tire pressure warning sys-
tem) malfunctions may occur for a
variety of reasons, including the
installation of replacement or
alternate tires or wheels on the
vehicle that prevent the TPMS
(tire pressure warning system)
from functioning properly. Always
check the TPMS (tire pressure
warning system) malfunction tell-
tale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow
the TPMS (tire pressure warning
system) to continue to function
properly.
NOTICE
■To ensure the tire pressure
warning system operates
properly
Do not install tires with different
specifications or makers, as the
tire pressure warning system may
not operate properly.

4127-2. Steps to take in an emergency
■Warning messages
The warning messages explained
below may differ from the actual
messages according to operation
conditions and vehicle specifica-
tions.
■Warning buzzer
A buzzer may sound when a mes-
sage is displayed.
The buzzer may not be audible if the
vehicle is in a noisy location or if the
audio system volume is high.
■If “Engine Oil Level Low Add or
Replace” is displayed
The engine oil leve l is low. Check the level of the engine oil, and add if
necessary.
This message may appear if the
vehicle is stopped on a slope. Move
the vehicle to a l
evel surface and
check to see if the message disap-
pears.
■If “Hybrid System Stopped
Steering Power Low” is dis-
played
This message is displayed if the
hybrid system is stopped while driv-
ing.
When steering wheel operations are
heavier than usual, grip the steering
wheel firmly and operate it using
more force than usual.
■If “Hybrid syste m overheated
Output power reduced” is dis-
played
This message may be displayed
when driving under severe operat-
ing conditions. (For example, when
driving up a l ong steep hill.)
Handling method: P. 4 3 8
■If “Traction battery needs to be
protected. Refrain from the use
of N position.” is displayed
This message may be displayed
when the shift lever is in N.
As the hybrid battery (traction bat-
tery) cannot be charged when the
shift lever is in N, shift the shift lever
to P when the vehicle is stopped.
■If “Traction battery needs to be
protected. Shift into P to
restart.” is displayed
This message is displayed when the
hybrid battery (traction battery)
charge has becom e extremely low
because the shift lever has been left
in N for a certain amount of time.
When operating the vehicle, shift to
P and restart the hybrid system.
■If “Shift is in N Release acceler-
ator before shifting” is dis-
played
The accelerator pedal has been
If a war ning message
is displayed
The multi-information dis-
play shows warnings for
system malfunctions and
incorrectly performed oper-
ations, and messages that
indicate a need for mainte-
nance. When a message is
displayed, perform the
appropriate corrective
action for the message.
If a warning message is dis-
played again after the
appropriate actions have
been performed, contact
your Toyota dealer.
Additionally, if a warning
light comes on or flashes at
the same time that a warn-
ing message is displayed,
take the appropriate correc-
tive action for the warning
light. ( P.402)

4137-2. Steps to take in an emergency
7
When trouble arises
depressed when the shift lever is in
N.
Release the accelerator pedal and
shift the shift lever to D or R.
■If “Press brake when vehicle is
stopped Hybrid system may
overheat” is displayed
The message may be displayed
when the accelerator pedal is
depressed to hold the vehicle while
the vehicle is stopped on an incline,
etc. The hybrid system may over-
heat. Release the accelerator pedal
and depress the brake pedal.
■If “Auto power off to conserve
battery” is displayed
Power was cut off due to the auto-
matic power off function. Next time
when starting the hybrid system,
operate the hybrid system for
approximately 5 minutes to
recharge the 12-volt battery.
■If “Headlight System Malfunc-
tion Visit Your Dealer” is dis-
played
The following systems may be mal-
functioning. Have the vehicle
inspected by your Toyota dealer
immediately.
●The LED headlight system
●AFS (Adaptive Fr ont-lighting Sys-
tem) (if equipped)
●The automatic headlight leveling
system (if equipped)
●Automatic High Beam
■If “AWD System Malfunction
2WD Mode Engaged Visit Your
Dealer” or “AWD System Over-
heated Switching to 2WD
Mode” is displayed
This message may be displayed
when driving under extremely high
load conditions.
Drive the vehicle at low speeds and
stop the vehicle in a safe place with
the hybrid system operating until the
message is cleared.
If the message is not cleared, have the vehicle inspected by your Toyota
dealer.
■If “System Malfunction Visit
Your Dealer” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision System)
●LTA (Lane Tracing Assist)
●LDA (Lane Departure Alert)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
● RSA (Road Sign Assist) (if
equipped)
● BSM (Blind Spot Monitor) (if
equipped)
● RCTA (Rear Cross Traffic
Alert) (if equipped)
● Safe Exit Assist (if equipped)
●Intuitive parking assist (if
equipped)
●PKSB (Parking Support Brake)
(if equipped)
Have the vehicle inspected by your
Toyota dealer immediately.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dealer immediately.
■If “System Stopped See
Owner's Manual” is displayed
Indicates one of the following sys-
tems is disabled.
●PCS (Pre-Collision System)
●LDA (Lane Departure Alert)
●LTA (Lane Tracing Assist)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
● RSA (Road Sign Assist) (if

4327-2. Steps to take in an emergency
1Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACC.
3Firmly depress the brake
pedal and check that is shown on the multi-informa-
tion display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid sys-
tem still cannot be started, con-
tact your Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P and press
the power switch as you normally do
when stopping the hybrid system.
■Electronic key battery
As the above proce dure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediately when the bat-
tery is depleted. ( P.382)
■Alarm (if equipped)
If a door is unl ocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P.77)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.177)
WARNING
■When using the mechanical
key and operating the power
windows or moon roof (if
equipped)
Operate the power window or
moon roof after checking to make
sure that there is n o possibility of
any passenger having any of their
body parts caught in the window
or moon roof.
Also, do not allow children to
operate the mechanical key. It is
possible for children and other
passengers to get caught in the
power window or moon roof.
Starting the hybrid sys-
tem

4397-2. Steps to take in an emergency
7
When trouble arises
Water can be used in an emer-
gency if coolant is unavailable.
If water was added in an emer-
gency, have the vehicle inspected
at your Toyota dealer as soon as
possible.
6Start the hybrid system and
turn the air conditioning sys-
tem on to check that the radi-
ator cooling fans operate and
to check for coolant leaks
from the radiator or hoses.
The fans operate w hen the air con-
ditioning system is turned on imme-
diately after a cold start. Confirm
that the fans are operating by
checking the fan sound and air flow.
If it is difficult to check these, turn
the air conditioning system on and
off repeatedly. (The fans may not
operate in freezing temperatures.)
7 If the fans are not operating:
Stop the hybrid system
immediately and contact your
Toyota dealer.
If the fans are operating:
Have the vehicle inspected at
the nearest Toyota dealer.
If “Hybrid system overheated
Output power reduced” is
shown on the multi-informa-
tion display
1 Stop the vehicle in a safe
place. 2
Stop the hybrid system and
carefully lift the hood.
3 After the hybrid system has
cooled down, inspect the
hoses and radiator core (radi-
ator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant leaks,
immediately contact your Toyota
dealer.
4The coolant level is satisfac-
tory if it is between the “F”
and “L” lines on the reservoir.
Reservoir
“F” line
“L” line
5 Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
If water was added in an emer-

4407-2. Steps to take in an emergency
gency, have the vehicle inspected
at your Toyota dealer as soon as
possible.
6After stopping the hybrid sys-
tem and waiting for 5 minutes
or more, start the hybrid sys-
tem again and check for the
multi-information display.
If the message does not dis-
appear: Stop the hybrid sys-
tem and contact your Toyota
dealer.
If the message is not dis-
played: The hybrid system
temperature has dropped
and the vehicle may be
driven normally.
However, if the message appears
again frequently, contact your Toy-
ota dealer.
WARNING
■When inspecting under the
hood of your vehicle
Observe the following precau-
tions. Failure to do so may result
in serious injury such as burns.
●If steam is seen coming from
under the hood, do not open the
hood until the steam has sub-
sided. The engine compart-
ment may be very hot.
●After the hybrid system has
been turned off , check that the
“READY” indicator is off. When
the hybrid system is operating,
the gasoline engine may auto-
matically start, or the cooling
fans may suddenly operate
even if the gasoline engine
stops. Do not touch or approach
rotating parts such as the fan,
which may lead to fingers or
clothing (especially a tie, a scarf
or a muffler) getting caught,
resulting in serious injury.
●Do not loosen the coolant reser-
voir caps while the hybrid sys-
tem and radiator are hot.
High temperature steam or
coolant could spray out.
NOTICE
■When adding engine/power
control unit coolant
Add coolant slowly after the
hybrid system has cooled down
sufficiently. Adding cool coolant to
a hot hybrid system too quickly
can cause damage to the hybrid
system.
■To prevent damage to the
cooling system
Observe the following precau-
tions:
●Avoid contaminating the coolant
with foreign matter (such as
sand or dust etc.).
●Do not use any coolant additive.

4417-2. Steps to take in an emergency
7
When trouble arises
1Stop the hybrid system. Set
the parking brake and shift
the shift lever to P.
Do not press the shift lever button
after shifting the shit position to P.
2Remove the mud, snow or
sand from around the front
wheels.
3 Place wood, stones or some
other material under the front
wheels to help provide trac-
tion.
4 Restart the hybrid system.
5 Shift the shift lever to D or R
and release the parking
brake. Then, while exercising
caution, depress the acceler-
ator pedal.
■When it is difficult to free the
vehicle
Press the switch to turn off
TRAC.
If the vehicle becomes
stuck
Carry out the following pro-
cedures if the tires spin or
the vehicle becomes stuck
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a
stuck vehicle
If you choose to push the vehicle
back and forth to free it, make
sure the surrounding area is clear
to avoid striking other vehicles,
objects or people. The vehicle
may also lunge forward or lunge
back suddenly as it becomes free.
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift
lever with the accelerator pedal
depressed.
This may lead to unexpected
rapid acceleration of the vehicle
that may cause an accident
resulting in death o r serious injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the front wheels
and depressing the accelerator
pedal more than necessary.
●If the vehicle remains stuck
even after these procedures are
performed, the vehicle may
require towing to be freed.

487What to do if... (Troubleshooting)
Is the power switch in ON?
If you cannot release the shift lever
by depressing the brake pedal with
the power switch in ON. ( P.181)
 Is the window lock switch
pressed?
The power window except for the
one at the driver’s seat cannot be
operated if the win dow lock switch
is pressed. ( P.145)
 The auto power off function
will be operated if the vehicle
is left in ACC or ON (the
hybrid system is not operat-
ing) for a period of time.
( P.177)
 The seat belt reminder light is
flashing
Are the driver and the passenger
wearing the seat belts? ( P.405)
 The parking brake indicator is
on
Is the parking br ake released?
(  P.186)
Depending on the situation,
other types of warning buzzer
may also sound. ( P.402, 412)
 Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the alarm
sounds. ( P. 7 7 )
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the power switch to ACC
or ON, or start the hybrid sys-
tem. (The alarm will be deacti-
vated or stopped after a few
seconds.)
 Is the electronic key left inside
the vehicle?
Check the message on the
multi-informat ion display. (P.412)
 When a warning light turns on
or a warning message is dis-
played, refer to P.402, 412.
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The windows do not open
or close by operating the
power window switches
The power switch is
turned off automatically
A warning buzzer sounds
during driving
An alarm is activated and
the horn sounds (vehicles
with an alarm)
A warning buzzer sounds
when leaving the vehicle
A warning light turns on
or a warning message is
displayed