TOYOTA COROLLA HATCHBACK 2022 (in English) Manual PDF

69
1
1-3. Emergency assistance
For safety and security
1-3.Emergency assistance
*1: If equipped
*2: Operates within the eCall coverage.
The system name differs depending
on the country.
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
■Automatic Emergency Calls
If any airbag deploys, the system is
designed to automatically call the
eCall control center.* The answer-
ing operator receives the vehicle’s
location, the time of the incident
and the vehicle VIN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu-
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con-
tacts the nearest emergency ser-
vices provider (112 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, th e call cannot be
made. ( P.70)
■Manual Emergency Calls
In the event of an emergency, press
the “SOS” button to call the eCall
control center.* The answering
operator will dete rmine your vehi-
cle’s location, assess the situation,
and dispatch the necessary assis-
eCall*1, 2
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
Emergency Notification Ser-
vices

701-3. Emergency assistance
tance required.
Make sure to open the cover before
pressing the “SOS” button.
If you accidentally press the “SOS” but-
ton, tell the operator that you are not
experiencing an emergency.
*: In some cases, the call cannot be
made. ( P. 7 0 )
When the engine switch is turned to
ON, the red indicato r light will illumi-
nate for 10 seconds. Then, the
green indicator light will illuminate
for 2 seconds and remain illumi-
nated if the system is functioning
properly. The indicator lights indi-
cate the following:
 If the green indicator light illumi-
nates and stays on, the system is
enabled.
 If the green indicator light flashes
twice per second, an automatic
or manual Emergency Call is
being made.
 If the red indicator light illumi-
nates at any time other than
immediately after the engine
switch is turned to ON, the sys-
tem may be malfunctioning or
the backup battery may be
depleted.
 If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
■Free/Open Source Software Infor-
mation
This product contains Free/Open
Source Software (FOSS).
The license information and/or the source code of such FOSS can be found
at the following URL.
http://www.opensourceautomotive.com/dcm/toyota/
http://www.opensourceautomotive.com/
dcm/toyota/19MC/Indicator lights
WA R N I N G
■When the Emergency Call may not be made
●It may not be possible to make
Emergency Calls in any of the fol- lowing situations. In such cases,
report to emergency services pro-
vider (112 system etc.) by other means such as nearby public
phones.
• Even when the vehicle is in the cel- lular phone service area, it may be
difficult to connect to the eCall con-
trol center if the reception is poor or the line is busy. In such cases, even
though the system attempts to con-
nect to the eCall control center, you may not be able to connect to the
eCall control center to make Emer-
gency Calls and contact emergency services.
• When the vehicle is out of the cellu-
lar phone service area, the Emer- gency Calls cannot be made.

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1-3. Emergency assistance
For safety and security
WA R N I N G
• When any related equipment (such
as the “SOS” button panel, indicator
lights, microphone, speaker, DCM, antenna, or any wires connecting
the equipment) is malfunctioning,
damaged or broken, the Emer- gency Call cannot be made.
• During an Emergency Call, the sys-
tem makes repeated attempts to connect to the eCall control center.
However, if it cannot connect to the
eCall control center due to poor radio wave reception, the system
may not be able to connect to the
cellular network and the call may finish without connecting. The red
indicator light will blink for approxi-
mately 30 seconds to indicate this disconnection.
●If the battery’s voltage decreases or there is a disconnection, the system
may not be able to connect to the
eCall control center.
■When the Emergency Call sys-
tem is replaced with a new one
The Emergency Call system should
be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■For your safety
●Please drive safely.
The function of this system is to
assist you in making the Emer- gency Call in case of accidents
such as traffic accidents or sudden
medical emergencies, and it does not protect the driver or passengers
in any way. Please drive safely and
fasten your seatbelts at all times for your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the
vehicle and evacuate to a safe area
immediately.
●If the airbags deploy when the sys-
tem is operating normally, the sys- tem makes emergency call. The
system also makes emergency call
when the vehicle is struck from the rear or rolls over, even if the airbags
do not deploy.
●For safety, do not make the Emer-
gency Call while driving.
Making calls during driving may cause mishandling of the steering
wheel, which may lead to unex-
pected accidents. Stop the vehicle and confirm the
safety of your surroundings before
making the Emergency Call.
●When changing fuses, please use
the specified fuses. Using other fuses may cause ignition or smoke
in the circuit and lead to a fire.
●Using the system while there is
smoke or an unusual smell may
cause a fire. Stop using the system immediately and consult any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
NOTICE
■To prevent damage
Do not pour any liquids onto the
“SOS” button panel, etc. and do not impact it.

721-3. Emergency assistance
■Data processing flow
Server
Storage
Processing
DCM
1 Customer activates service on Toyota Customer portal & accepts terms
of services according to GDPR.
NOTICE
■If the “SOS” button panel,
speaker or microphone malfunc-
tions during an Emergency Call or manual maintenance check
It may not be possible to make Emer-
gency Calls, confirm the system sta- tus, or communicate with the eCall
control center operator. If any of the
above equipment is damaged, please
consult any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
System overview of added service

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1-3. Emergency assistance
For safety and security
2 Server activates the service in the DCM and defines which vehicle data
to collect.
3 Defined vehicle data is collected by the DCM.
4 Data is shared with the server.
5 Data is stored in the server.
6 Data is processed in the server for fulfilling the service.
7 Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle sys-
tem, its operation and functionalitiesO
1.2.
The 112-based eCall service is a public service
of general interest and is accessible free of
charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically by
means of in-vehicle sensors in the event of a
severe accident. It will also be triggered automat-
ically when the vehicle is equipped with a TPS
system which does not function in the event of a
severe accident.
O
1.4.
The 112-based eCall in-vehicle system can also
be triggered manually, if needed. Instructions for
manual activation of the system
O
1.5.
In the event of a critical system failure that would
disable the 112-based eCall in-vehicle system,
the following warning will be given to the occu-
pants of the vehicle
O
2. INFORMATION ON DATA PROCESSING

741-3. Emergency assistance
2.1.
Any processing of personal data through the
112-based eCall in-vehicle system shall comply
with the personal data protection rules provided
for in Directives 95/46/EC and 2002/58/EC, and
in particular, shall be based on the necessity to
protect the vital interests of the individuals in
accordance with Article 7(d) of Directive
95/46/EC.
O
2.2.
Processing of such data is strictly limited to the
purpose of handling the emergency eCall to the
single European emergency number 112.
O
2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-v ehicle system may col-
lect and process only the following data: Vehicle
Identification Number, Vehicle type (passenger
vehicle or light commercia l vehicle), Vehicle pro-
pulsion storage type (gasoline/die-
sel/CNG/LPG/electric/hydr ogen), Vehicle last
three locations and direction of travel, Log file of
the automatic activation of the system and its
timestamp
O
2.3.2.
Recipients of data processed by the 112-based
eCall in-vehicle system are the relevant public
safety answering points designated by the
respective public authorities of the country on
which territory they are located, to first receive
and handle eCalls to the single European emer-
gency number 112.
O
Implementing Regulation Annex1 PART3 User InformationConformity

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1-3. Emergency assistance
For safety and security
2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the syst em before an eCall is
triggered.
O
2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is not
traceable and not subject to any constant track-
ing in its normal operation status.
O
2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data in
the system internal memory is automatically and
continuously removed.
O
2.4.3.1.
The vehicle location data is constantly overwrit-
ten in the internal memory of the system so as
always to keep maximum of the last three
up-to-date locations of the vehicle necessary for
the normal function ing of the system.
O
2.4.3.2.
The log of activity data in the 112-based eCall
in-vehicle system is kept for no longer than nec-
essary for attaining the purpose of handling the
emergency eCall and in any case not beyond 13
hours from the moment an emergency eCall was
initiated.
O
Implementing Regulation Annex1 PART3 User InformationConformity

761-3. Emergency assistance
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a right
of access to data and as appropriate to request
the rectification, erasure or blocking of data, con-
cerning him or her, the processing of which does
not comply with the provisions of Directive
95/46/EC. Any third parties to whom the data
have been disclosed have to be notified of such
rectification, erasure or blocking carried out in
compliance with this Directive, unless it proves
impossible or involves a disproportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or she
considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
O
2.5.3.
Contact service responsible for handling access
requests (if any):
 P. 7 7
O
3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)
Implementing Regulation Annex1 PART3 User InformationConformity

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1-3. Emergency assistance
For safety and security
■Service responsible for handling access requests
3.1.Description of the operation and the functionali-
ties of the TPS system/added value service P. 7 2
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Protec-
tion Regula-
tion
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS sys-
tem and/or other added value services, including
any necessary additional information regarding
traceability, tracking and processing of personal
data
 P. 7 2
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service in
addition to the 112-based eCall in-vehicle system
has the right to choose to use the 112-based
eCall in-vehicle system rather than the TPS eCall
system and the other added value service.
O
3.5.1.Contact details for han dling TPS eCall system
deactivation requestsN/A
CountryContact information
[email protected]
Belgium/[email protected]
[email protected]
Implementing Regulation Annex1 PART3 User InformationConformity

781-3. Emergency assistance
Czech Republic/
Hungary/[email protected]
[email protected] og
[email protected]
[email protected]
[email protected]
[email protected]
Great [email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Netherlandswww.toyota.nl/klantenservice
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected] / [email protected].
[email protected]
[email protected]
CountryContact information