ESP TOYOTA HIGHLANDER 2020 Owners Manual (in English)

5
HIGHLANDER_U
Please note that this manual
applies to explains all models
and all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of color and
equipment.
Approximately five hours after
the engine is turned off, you
may hear sound coming from
under the vehicle for several
minutes. This is the sound of a
fuel evaporation leakage check
and, it does not indicate a mal-
function.A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with
non-genuine Toyota products
could affect its performance,
safety or durability, and may
even violate governmental regu-
lations. In addition, damage or
performance problems resulting
from the modification may not
be covered under warranty.
The installation of a mobile
two-way radio system in your
vehicle could affect electronic
systems such as:

Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
 Toyota Safety Sense 2.0
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the engine
Accessories, spare parts
and modification of your
To y o t a
Installation of a mobile
two-way radio system

6
HIGHLANDER_U
Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras
Your vehicle is equipped with cam-
eras. Contact your Toyota dealer for
the location of recording cameras.
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
Vehicle data recording
Usage of data collected
through Safety Connect
(U.S. mainland only)

7
HIGHLANDER_U
and its usage.
To learn more about the vehicle
data collected, used and shared
by Toyota, please visit
www.toyota.com/privacyvts/
.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelera-
tor and/or brake pedal; and,
• How fast the vehicle was trav- eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur. NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.

Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party
Event data recorder

231-1. For safe use
HIGHLANDER_U
1
For safety and security
Adjust the angle of the seat-
back so that you are sitting
straight up and so that you do
not have to lean forward to
steer. ( P.138)
Adjust the seat so that you
can depress the pedals fully
and so that your arms bend
slightly at the elbow when
gripping the steering wheel.
( P.138)
Lock the head restraint in
place with the center of the
head restraint closest to the
top of your ears. ( P.147)
Wear the seat belt correctly.
( P.25)
WARNING
■Before driving
●Check that the floor mat is
securely fixed in the correct
place with all the provided
retaining hooks (c lips). Be espe-
cially careful to perform this
check after cleaning the floor.
●With the engine stopped and
the shift lever in P, fully depress
each pedal to the floor to make
sure it does not interfere with
the floor mat.
For safe driving
For safe driving, adjust the
seat and mirror to an appro-
priate position before driv-
ing.
Correct driving posture

341-1. For safe use
HIGHLANDER_U
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) controls airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This information includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. The airbag itself
may also be hot.
●The windshield may crack.
●All of the doors will be unlocked.
(  P.116)
●The brakes and st op lights will be
controlled automatically. ( P.314)
●The interior lights will turn on auto-
matically. ( P.357)
●The emergency flashers will turn
on automatically. ( P.442)
●Fuel supply to the engine will be
stopped. ( P.449)
●For Safety Connect subscribers, if
any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will a ttempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 3 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of force corresponding
to an approximately 12 - 18 mph
[20 - 30 km/h] fr ontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
sion in which the front of the vehi-
cle “underrides”, or goes under,
the bed of a truck
●Depending on the type of collision,
it is possible that only the seat belt
pretensioners will activate.
●The SRS front airbags for the front
passenger will not activate if there
is no passenger sitting in the front
passenger seat. However, the
SRS front airbags for the front

351-1. For safe use
HIGHLANDER_U
1
For safety and security
passenger may deploy if luggage
is put in the seat, even if the seat
is unoccupied.
●The SRS seat cushion airbag on
the front passen ger seat will not
operate if the occupant is not
wearing a seat belt.
■SRS airbag deployment condi-
tions (SRS side and curtain
shield airbags)
●The SRS side and curtain shield
airbags will deploy in the event of
an impact that exceeds the set
threshold level (the level of force
corresponding to the impact force
produced by an approximately
3300 lb. [1500 kg] vehicle colliding
with the vehicle cabin from a
direction perpendicular to the
vehicle orientation at an approxi-
mate speed of 12 - 18 mph [20 -
30 km/h]).
●Both SRS curtain shield airbags
may deploy in the event of a
severe side collision.
●Both SRS curtain shield airbags
will deploy in the event of vehicle
rollover.
●Both SRS curtain shield airbags
may also deploy in the event of a
severe frontal collision.
■Conditions under which the
SRS airbags may deploy
(inflate), other than a collision
The SRS front airbags and SRS cur-
tain shield airbags may also deploy
if a serious impact occurs to the
underside of your vehicle. Some
examples are shown in the illustra-
tion.
●Hitting a curb, edge of pavement
or hard surface
●Falling into or jumping over a deep
hole
●Landing hard or falling The SRS curtain shield airbags may
also deploy under the situations
shown in the illustration.
●The angle of vehicle tip-up is mar-
ginal.
●The vehicle skids and hits a curb
stone.
■Types of collisions that may not
deploy the SRS airbags (SRS
front airbags)
The SRS front airbags do not gener-
ally inflate if the vehicle is involved
in a side or rear collision, if it rolls
over, or if it is involved in a
low-speed frontal collision. But,
whenever a collision of any type
causes sufficient forward decelera-
tion of the vehicle, deployment of
the SRS front airbags may occur.
●Collision from the side
●Collision from the rear
●Vehicle rollover

371-1. For safe use
HIGHLANDER_U
1
For safety and security
scratched, cracked, or otherwise
damaged.
●The front passenger’s seat cush-
ion surface is scratched, cracked,
or otherwise damaged.
●The surface of the seats with the
SRS side airbag is scratched,
cracked, or otherwise damaged.
●The portion of the front pillars, rear
pillars or roof side rail garnishes
(padding) containing the SRS cur-
tain shield airbags inside is
scratched, cracked, or otherwise
damaged.
WARNING
■SRS airbag precautions
Observe the following precautions
regarding the SRS airbags.
Failure to do so may cause death
or serious injury.
●The driver and all passengers in
the vehicle must wear their seat
belts properly.
The SRS airbags are supple-
mental devices to be used with
the seat belts.
●The SRS driver airbag deploys
with considerable force, and
can cause death or serious
injury especially if the driver is
very close to the airbag. The
National Highway Traffic Safety
Administration (NHTSA)
advises:
Since the risk zone for the
driver’s airbag is the first 2 - 3
in. (50 - 75 mm) of inflation,
placing yourself 10 in. (250 mm)
from your driver airbag provides
you with a clear margin of
safety. This distance is mea-
sured from the center of the
steering wheel to your breast-
bone. If you sit less than 10 in.
(250 mm) away now, you can
change your driving position in
several ways:
• Move your seat to the rear as far as you can while still reach-
ing the pedals comfortably.

381-1. For safe use
HIGHLANDER_U
WARNING
• Slightly recline the back of the seat.
Although vehicle designs vary,
many drivers can achieve the
10 in. (250 mm) distance, even
with the driver seat all the way
forward, simply by reclining the
back of the seat somewhat. If
reclining the back of your seat
makes it hard to see the road,
raise yourself by using a firm,
non-slippery cushion, or raise
the seat if your vehicle has that
feature.
• If your steering wheel is adjust- able, tilt it downward. This
points the airbag toward your
chest instead of your head and
neck.
The seat should be adjusted as
recommended by NHTSA above,
while still maintaining control of
the foot pedals, steering wheel,
and your view of the instrument
panel controls.
●If the seat belt extender has
been connected to the front
seat belt buckles but the seat
belt extender has not also been
fastened to the latch plate of the
seat belt, the SRS front airbags
will judge that th e driver and
front passenger are wearing the
seat belt even though the seat
belt has not been connected. In
this case, the SRS front airbags
may not activate correctly in a
collision, resulting in death or
serious injury in the event of a
collision. Be sure to wear the
seat belt with the seat belt
extender.
●The SRS front passenger air-
bag also deploys with consider-
able force, and can cause death
or serious injury especially if the
front passenger is very close to
the airbag. The front passenger
seat should be as far from the
airbag as possible with the seat-
back adjusted, so the front pas-
senger sits upright.

631-3. Emergency assistance
HIGHLANDER_U
1
For safety and security
1-3.Emergency assistance
*: If equipped
“SOS” button
LED light indicators
Microphone
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by Toy-
ota’s designated response
center, which operates 24
hours per day, 7 days per
week.
Safety Connect service is
available by subscription on
select, telematics hard-
ware-equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States, Toy-
otapr.com in Puerto Rico
and Toyota.ca in Canada. All
use of the Safety Connect
service is subject to such
then-applicable Terms and
Conditions.
System components

641-3. Emergency assistance
HIGHLANDER_U
■Certification for Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( P. 6 6 )
Services