trailer TOYOTA HIGHLANDER 2020 Owners Manual (in English)

2
HIGHLANDER_UTABLE OF CONTENTS
For your information ........................
5
Reading this manual ........................ 9
How to search ................................ 10
Pictorial index ................................ 11
1-1. For safe use Before driving ........................ 22
For safe driving ..................... 23
Seat belts .............................. 25
SRS airbags .......................... 32
Front passenger occupant clas- sification system.................. 41
Exhaust gas precautions....... 46
1-2. Child safety Riding with children ............... 47
Child restraint systems .......... 48
1-3. Emergency assistance Safety Connect ..................... 63
1-4. Theft deterrent system Engine immobilizer system ... 69
Alarm ..................................... 71
2-1. Instrument cluster Warning lights and indicators............................................ 74
Gauges and meters .............. 79
Multi-information display (4.2-inch display)................. 82
Multi-information display (7-inch display)................................ 91
Head-up display ................. 101
Fuel consumption information ......................................... 1063-1. Key information
Keys ................................... 112
3-2.
Opening, closing and locking
th

e doors
Side doors .......................... 115
Back door ........................... 119
Smart key system .............. 131
3-3. Adjusting the seats Front seats ......................... 138
Rear seats.......................... 139
Driving position memory .... 144
Head restraints................... 147
3-4. Adjust
ing the steering wheel
and mirrors
Ste

ering wheel ...................150
Inside rear view mirror ....... 151
Digital Rearview Mirror....... 152
Outside rear view mirrors ... 162
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 164
Moon roof ........................... 167
Panoramic moon roof......... 170
4-1. Before driving Driving the vehicle.............. 177
Cargo and luggage ............ 184
Vehicle load limits .............. 187
Trailer towing...................... 188
Dinghy towing .................... 199
4-2. Driving procedures Engine

(ignition) switch ...... 200
Automatic transmission ...... 204
Turn signal lever................. 208
Parking brake ..................... 209
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

175
HIGHLANDER_U
4
4
Driving
Driving
.4-1. Before drivingDriving the vehicle....... 177
Cargo and luggage ..... 184
Vehicle load limits ....... 187
Trailer towing............... 188
Dinghy towing ............. 199
4-2. Driving procedures Engine (ignition) switch.................................. 200
Automatic transmission .................................. 204
Turn signal lever.......... 208
Parking brake .............. 209
Brake Hold .................. 212
4-3. Operating the lights and wipers
Headlight switch .......... 214
Automatic High Beam . 217
Fog light switch ........... 220
Windshield wipers and washer....................... 220
Rear windshield wiper and washer....................... 223
4-4. Refueling Opening the fuel tank cap.................................. 225
4-5. Using the driving support systems
Toyota Safety Sense 2.0 .................................. 227PCS (Pre-Collision System)
.................................. 233
LTA (Lane Tracing Assist) .................................. 241
RSA (Road Sign Assist) .................................. 251
Dynamic radar cruise con- trol with full-speed range.................................. 254
Stop & Start system .... 264
BSM (Blind Spot Monitor) .................................. 270
Intuitive parking assist . 276
RCTA (Rear cross traffic alert) function............. 284
PKSB (Parking Support Brake) ........................ 289
Parking Support Brake func- tion (static objects) .... 296
Parking Support Brake func- tion (rear-crossing vehi-
cles) ........................... 302
Driving mode select switch .................................. 306
Multi-terrain Select ...... 307
Snow mode switch ...... 310
Downhill assist control sys- tem ............................ 311
Driving assist systems .................................. 313
4-6. Driving tips Winter driving tips........ 319

1784-1. Before driving
HIGHLANDER_Urain, because the road surface will
be especially slippery.
●Refrain from high speeds when
driving on an expressway in the
rain, because there may be a
layer of water between the tires
and the road surface, preventing
the steering and brakes from
operating properly.
■Engine speed while driving
In the following conditions, the
engine speed may become high
while driving. This is due to auto-
matic up-shifting control or
down-shifting implementation to
meet driving conditions. It does not
indicate sudden acceleration.
●The vehicle is judged to be driving
uphill or downhill
●When the accelerator pedal is
released
●When the brake pedal is
depressed while sport mode is
selected
■Restraining the engine output
(Brake Override System)
●When the accelerator and brake
pedals are depressed at the same
time, the engine output may be
restrained.
●A warning message is displayed
on the multi-information display
and head-up display (if equipped)
while the system is operating.
■Restraining sudden start
(Drive-Start Control)
●When the following unusual oper-
ation is performed, the engine out-
put may be restrained.
• When the shift lever is shifted from
R to D, D to R, N to R, P to D, or P
to R (D includes M) with the accel-
erator pedal depressed, a warning
message appears on the
multi-information display and
head-up display (if equipped). If a
warning message is shown on the
multi-information display and
head-up display (if equipped), read the message and follow the
instructions.
• When the accelerator pedal is
depressed too much while the
vehicle is in reverse.
●While Drive-Start Control is being
activated, your vehicle may have
trouble escaping from the mud or
fresh snow. In su ch case, deacti-
vate TRAC ( P.314) to cancel
Drive-Start Control so that the
vehicle may become able to
escape from the mud or fresh
snow.
●AWD models: Drive-Start Control
does not work when Mud & Sand
or Rock & Dirt mode is selected
for Multi-terrain Select.
■Breaking in your new Toyota
To extend the life of the vehicle,
observing the following precautions
is recommended:
●For the first 200 miles (300 km):
Avoid sudden stops.
●For the first 500 miles (800 km):
Do not tow a trailer.
●For the first 600 miles (1000 km):
• Do not drive at extremely high
speeds.
• Avoid sudden acceleration.
• Do not drive continuously in low gears.
• Do not drive at a constant speed for extended periods.
■Operating your vehicle in a for-
eign country
Comply with the relevant vehicle
registration laws and confirm the
availability of th e correct fuel.
(  P.495)
■Eco-friendly driving
 P.84, 93

1844-1. Before driving
HIGHLANDER_U
Cargo capacity depends on the
total weight of the occupants.
(Cargo capacity) = (Total load
capacity) — (Total weight of
occupants)
Steps for Determining Correct
Load Limit —
(1) Locate the statement “The
combined weight of occupants
and cargo should never exceed
XXX kg or XXX lbs.” on your
vehicle’s placard.
(2) Determine the combined
weight of the driver and passen-
gers that will be riding in your
vehicle.
(3) Subtract the combined
weight of the driver and passen-
gers from XXX kg or XXX lbs.
(4) The resulting figure equals
the available amount of cargo
and luggage load capacity.
For example, if the “XXX”
amount equals 1400 lbs. and
there will be five 150 lb passen-
gers in your vehicle, the amount
of available cargo and luggage
load capacity is 650 lbs. (1400 − 750 (5
 150) = 650 lbs.)
(5) Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity calcu-
lated in Step 4.
(6) If your vehicle will be towing
a trailer, load from your trailer
will be transferred to your vehi-
cle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.
( P.187)
Cargo capacity
Total load capacity (vehicle
capacity weight) ( P.492)
When 2 people with the com-
bined weight of A lb. (kg) are rid-
ing in your vehicle, which has a
total load capacity (vehicle
capacity weight) of B lb. (kg),
the available amount of cargo
and luggage load capacity will
Cargo and luggage
Take notice of the following
information about storage
precautions, cargo capacity
and load.
Capacity and distribution
Calculation formula for
your vehicle

1874-1. Before driving
HIGHLANDER_U
4
Driving
■Total load capacity and seating
capacity
These details are also described on
the tire and loading information
label. ( P.423)
Vehicle load limits
Vehicle load limits include
total load capacity, seating
capacity, trailer weight rat-
ing and cargo capacity.
 Total load capacity (vehicle
capacity weight): P.492
Total load capacity means the
combined weight of occupants,
cargo and luggage.
 Seating capacity: P.492
Seating capacity means the max-
imum number of occupants
whose estimated average weight
is 150 lb. (68 kg) per person.
 TWR (Trailer Weight Rat-
ing):  P.193, 492
TWR means the maximum gross
trailer weight (trailer weight plus
its cargo weight) that your vehicle
is able to tow.
Cargo capacity
Cargo capacity may increase or
decrease depending on the
weight and the number of occu-
pants.
WARNING
■Overloading the vehicle
Do not overload the vehicle.
It may not only cause damage to
the tires, but also degrade steer-
ing and braking ability, resulting in
an accident.

1884-1. Before driving
HIGHLANDER_U
■Matching trailer ball height to
trailer coupler height
No matter which cl ass of tow hitch
applies, for a more safe trailer
hookup, the trailer ball setup must
be the proper height for the coupler
on the trailer.
Coupler
Trailer ball
■Before towing
Check that the following conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.499)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
Trailer towing
Your vehicle is designed pri-
marily as a passen-
ger-and-load-carrying
vehicle. Towing a trailer can
have an adverse impact on
handling, performance,
braking, durability, and fuel
consumption. For your
safety and the safety of oth-
ers, you must not overload
your vehicle or trailer. You
must also ensure that you
are using appropriate tow-
ing equipment, that the tow-
ing equipment has been
installed correctly and used
properly, and that you
employ the requisite driv-
ing habits.
Vehicle-trailer stability and
braking performance are
affected by trailer stability,
brake performance and set-
ting, trailer brakes, the hitch
and hitch systems (if
equipped).
To tow a trailer safely, use
extreme care and drive the
vehicle in accordance with
your trailer’s characteris-
tics and operating condi-
tions.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer
for further information
about additional require-
ments such as a towing kit,
etc.

1894-1. Before driving
HIGHLANDER_U
4
Driving
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if the trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirrors conform to
all applicable federal, state/provin-
cial or local regulations. If they do
not, install rear view mirrors
appropriate for towing purposes.
■Break-in schedule
If your vehicle is new or equipped
with any new power train compo-
nents (such as an engine, transaxle,
transfer [AWD models], rear differ-
ential [AWD models] or wheel bear-
ing), Toyota recommends that you
do not tow a trailer until the vehicle
has been driven for over 500 miles
(800 km).
After the vehicle has been driven for
over 500 miles (800 km), you can
start towing. However, for the next
500 miles (800 km), drive the vehi-
cle at a speed of less than 50 mph
(80 km/h) when towing a trailer, and
avoid full throttle acceleration.
■Maintenance
●If you tow a trailer, your vehicle
will require more fr equent mainte-
nance due to the additional load.
(See “Scheduled Maintenance
Guide” or “Owner’s Manual Sup-
plement”.)
●Retighten the fixing bolts of the
towing ball and bracket after
approximately 600 miles (1000
km) of trailer towing.
■If trailer sway occurs
One or more factors (crosswinds,
passing vehicles, rough roads, etc.)
can adversely affect handling of
your vehicle and trailer, causing
instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to control trailer sway-
ing by turning the steering wheel.
• Begin releasing the accelerator pedal immediately but very gradu-
ally to reduce speed.
Do not increase speed. Do not
apply vehicle brakes.
If you make no extreme correction
with the steering or brakes, your
vehicle and trailer should stabilize.
(if enabled, Trailer Sway Control can
also help to stabilize the vehicle and
trailer.)
●After the trailer swaying has
stopped:
• Stop in a safe pl ace. Get all occu-
pants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer.
Make sure the load has not
shifted.
Make sure the tongue weight is
appropriate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not over-
loaded after occupants get in.
If you cannot find any problems, the
speed at which trailer swaying
occurred is beyond the limit of your
particular vehicle-trailer combina-
tion. Drive at a lower speed to pre-
vent instability. Remember that
swaying of the towing vehicle-trailer
increases as speed increases.

1904-1. Before driving
HIGHLANDER_U
WARNING
■Trailer towing precautions
To tow a trailer safely, use
extreme care and drive the vehi-
cle in accordance with the trailer’s
characteristics and operating con-
ditions. Failure to do so could
cause an accident resulting in
death or serious injury. Vehicle
stability and braking performance
are affected by trailer stability,
brake setting and performance,
and the hitch. Your vehicle will
handle differently when towing a
trailer.
■To avoid accident or injury
●Do not exceed the TWR,
unbraked TWR, GCWR, GVWR
or GAWR.
●If the gross trailer weight is over
2000 lb. (900 kg), a sway con-
trol device with sufficient capac-
ity is required.
●If the gross trailer weight is over
5000 lb. (2200 kg), a weight dis-
tributing hitch with sufficient
capacity is required.
●Adjust the tongue weight within
the appropriate range. Place
heavier loads as close to the
trailer axle as possible.
●Do not exceed 65 mph (104
km/h), the posted towing speed
limit or the speed limit for your
trailer as set forth in your trailer
owner’s manual, whichever is
lowest. Slow down sufficiently
before making a turn, in cross
winds, on wet or slippery sur-
face, etc. to help avoid an acci-
dent. If you experience a
vehicle-trailer instability from
reducing a certain speed, slow
down and make sure you keep
your vehicle speed under the
speed of which you experience
the instability.
●Do not make jerky, abrupt or
sharp turns.
●Do not apply the brakes sud-
denly as you may skid, resulting
in jackknifing and loss of vehicle
control. This is especially true
on wet or slippery surfaces.
●Do not exceed the trailer hitch
assembly weight, gross vehicle
weight, gross axle weight and
trailer tongue weight capacities.
●Do not use the following sys-
tems when trailer towing.
• Dynamic radar cruise control with full-speed range
• LTA (Lane Tracing Assist)
• PCS (Pre-Collision System)
• BSM (Blind Spot Monitor) (if equipped)
●Slow down and downshift
before descending steep or long
downhill grades. Do not make
sudden downshifts while
descending steep or long down-
hill grades.
●Vehicle-trailer in stability is more
likely on steep long downhills.
Before descending steep or
long downhill grades, slow
down and downshift. Do not
make sudden downshifts when
descending steep or long down-
hill grades. Avoid holding the
brake pedal down too long or
applying the brakes too fre-
quently. This could cause the
brakes to overheat and result in
reduced braking efficiency.
●Vehicles with a compact spare
tire: Do not tow a trailer when
the compact spare tire is
installed on your vehicle.

1914-1. Before driving
HIGHLANDER_U
4
Driving
■GCWR (Gross Combination
Weight Rating)
The maximum allowable gross
combination weight. The gross
combination weight is the sum
of the total vehicle weight
(including the occupants, cargo
and any optional equipment
installed on the vehicle) and the
weight of the trailer being towed
(including the cargo in the
trailer).
■GVWR (Gross Vehicle
Weight Rating)
The maximum allowable gross
vehicle weight. The gross vehi-
cle weight is the total weight of
the vehicle. When towing a
trailer, it is the sum of the vehicle
weight (including the occu-
pants, cargo and any optional
equipment installed on the vehi-
cle) and the tongue weight.
■GAWR (Gross Axle Weight
Rating)
The maximum allowable gross
axle weight. The gross axle
weight is the load placed on
each axle (front and rear).
WARNING
■When towing a trailer
Toyota recommends trailers with
brakes that conform to any appli-
cable federal and state/provincial
regulations.
●If the gross trailer weight
exceeds unbraked TWR, trailer
brakes are required. Toyota rec-
ommends trailers with brakes
that conform to all applicable
federal and state/provincial reg-
ulations.
●Never tap into your vehicle’s
hydraulic system, as this will
lower the vehicle’s braking
effectiveness.
●Never tow a trailer without using
a safety chain securely attached
to both the trailer and the vehi-
cle. If damage occurs to the
coupling unit or hitch ball, there
is danger of the trailer wander-
ing into another lane.
Towing related terms

1924-1. Before driving
HIGHLANDER_U
Front GAWR
Rear GAWR
■TWR (Trailer Weight Rating)
The maximum allowable gross
trailer weight. The gross trailer
weight is the sum of the trailer
weight and the weight of the
cargo in the trailer.
TWR is calculated assuming
base vehicle with one driver,
one front passenger, towing
package (if available), hitch and
hitch systems (if required).
Additional optional equipment, pas-
sengers and cargo in the vehicle
will reduce the trailer weight rating
so as not to exceed GCWR, GVWR
and GAWR.
If the gross trailer weight exceeds
3000 lb. (1360 kg), it is recom-
mended to use a trailer with 2 or
more axles.
With brakes
■Unbraked TWR (Unbraked
Trailer Weight Rating)
The trailer weight rating for tow-
ing a trailer without a trailer ser-
vice brake system.
Without brakes
■Tongue Weight
The load placed on the trailer
hitch ball. ( P.193)