TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.G Warranty And Maintenance Guide

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W
e realize thatyour confidence in
the quality andreliability ofour
products wasakey factor in
your decision tobuy aToyota. Wealso
know howdisruptive theloss of
transportation canbetoyour daily routine.
That’s whywe’re pleased tooffer youthe
benefits ofour Transportation Assistance
Policy.
Under thispolicy, youareeligible for
transportation assistanceifyour Toyota
must bekept overnight for
warranty-covered repairs.Thepolicy
applies whenyourvehicle mustbekept
overnight forany ofthe following reasons:
•The warranty repairswilltake longer
than onedaytocomplete.
• The warrantable conditionrequires
extensive diagnosis.
• The parts needed forthe warranty
repairs arenot readily available and
your vehicle isinoperative orunsafe
to drive.
The policy doesnotapply when warranty
repairs canbecompleted inone daybut
the vehicle mustbekept overnight dueto
dealer orowner scheduling conflicts.
The Transportation AssistancePolicy
applies forthe duration ofthe New Vehicle
Limited Warranty. Thepolicy applies toall
2014 model-year Toyotassoldand
serviced byauthorized Toyotadealerships
in the mainland UnitedStatesandAlaska.
For further details, pleaseconsult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2014 model
year Highlander Hybridvehicles distributed
by Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct(the
“Act”). However, ifyou choose to
pursue rightsandremedies not
created bythe Act, youarenot
required touse theDispute Settlement
Program (CDSP).Youmay alsobe
required touse theDispute Settlement
Program orCDSP before seeking
remedies underthe“Lemon Laws”of
your state. Please checkthisbooklet
and theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet foradditional information and
the requirements applicabletoyour
state.
General Warranty Provisions
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Informal DisputeSettlement
Program
Toyota offersassistance throughan
informal disputesettlement programcalled
the Dispute Settlement Program.This
program isadministered byan
independent thirdparty:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
Further information aboutthisprogram
can befound inthis booklet andthe
Owner’s Warranty RightsNotification
booklet.
California residents: Toyotaoffersyou
assistance throughaninformal dispute
settlement programcalledtheCalifornia
Dispute Settlement Program(CDSP).A
brochure abouttheprogram isfound in
your glove box.Foradditional information,
call theToyota Customer Experience
Center at(800) 331-4331. Youmay also
contact theCDSP directly at(888)
300-6237. Failuretouse theCDSP may
affect yourrights andremedies under
California’s “LemonLaws.”
Limitations
Theperformance ofnecessary repairsand
adjustments isthe exclusive remedyunder
these warranties orany implied warranties.
Toyota doesnotauthorize anyperson to
create foritany other obligation orliability
in connection withthisvehicle.
Any implied warranty ofmerchantability
or fitness foraparticular purposeis
limited tothe duration ofthese written
warranties. Somestates donot allow
restrictions onhow long animplied
warranty lasts,sothis limitation maynot
apply toyou.
Your Rights UnderStateLaw
These warranties giveyouspecific legal
rights. Youmay alsohave other rights that
vary from statetostate.
General Warranty Provisions
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WARRANTY COVERAGEATAGLANCE
General Warranty Provisions
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WHAT ISCOVERED AND
HOW LONG
Basic Warranty
Thiswarranty coversrepairs and
adjustments neededtocorrect defects in
materials orworkmanship ofany part
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 36months or
36,000 miles,whichever occursfirst,with
the exception ofwheel alignment and
wheel balancing, whicharecovered for
12 months or12,000 miles,whichever
occurs first.
Hybrid System Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofthe components listed
here andsupplied byToyota, subjectto
the exceptions indicatedunder“What Is
Not Covered” onpages 14-15.
•Battery controlmodule (battery
voltage sensor)
• Hybrid battery
• Hybrid control module (power
management controlmodule)
• Inverter withconverter
Coverage isfor 96months or
100,000 miles,whichever occursfirst.
Powertrain Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany component listed
below andinthe next column and
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
Engine
Cylinder blockandhead andallinternal
parts, timing gearsandgaskets, timing
chain/belt andcover, valvecovers, oilpan,
oil pump, engine mounts, enginecontrol
computer, waterpump, fuelpump, seals
and gaskets.
Transaxle/Motor/Generator
Case andallinternal parts,transaxle
mounts, sealsandgaskets.
Front-Wheel-Drive System
Final drive housing andallinternal parts,
axle shafts, driveshafts, constant velocity
joints, fronthubandbearings, sealsand
gaskets.
New Vehicle Limited Warranty
WARRANTY
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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
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Maintenance Expense
Normalmaintenance servicessuchas:
•Engine tune-ups
• Replacement offluids andfilters
• Lubrication
• Cleaning andpolishing
• Replacement ofspark plugs andfuses
• Replacement ofworn wiper blades,
brake pads/linings andclutch linings
Vehicles WithAltered Odometer
Failureofavehicle onwhich theodometer
has been altered sothat actual vehicle
mileage cannotbereadily determined.
Salvage orTotal-Loss Vehicles
Anyvehicle thathasever been issued a
“salvage” titleorsimilar titleunder any
state’s law;orhas ever been declared a
“total loss”orequivalent byafinancial
institution orinsurer, suchasby payment
for aclaim inlieu ofrepairs because the
cost ofrepairs exceeded thecash value of
the vehicle. Thisexclusion doesnotapply
to the emission controlwarranties.
Incidental Damages
Incidentalorconsequential damages
associated withavehicle failure.Such
damages includebutarenot limited to
inconvenience; thecost oftransportation,
telephone callsandlodging; theloss of
personal orcommercial property;andthe
loss ofpay orrevenue.
Disclaimer ofExtra Expenses and
Damages
The performance ofnecessary repairs
and adjustments isthe exclusive
remedy underthiswarranty orany
implied warranty. Toyotadoesnot
authorize anyperson tocreate forit
any other obligation orliability in
connection withthisvehicle. Toyota
shall notbeliable forincidental or
consequential damagesresultingfrom
breach ofthis written warranty orany
implied warranty. Anyimplied warranty
of merchantability orfitness fora
particular purposeislimited tothe
duration ofthis written warranty,
except instates where thislimitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
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DISPUTE RESOLUTION
Ifadispute arisesregarding yourwarranty
coverage, pleasefollowthesteps
described under“IfYou Need Assistance”
on page 5.Please notethatyoumust use
the Dispute Settlement Program(or,in
California, theCDSP) beforeseeking
remedies throughacourt action pursuant
to the Magnuson-Moss WarrantyAct.You
may alsoberequired touse theDispute
Settlement ProgramorCDSP before
seeking remedies underthe“Lemon Laws”
of your state. Please checktheappropriate
page ofthe
Owner’s Warranty Rights
Notification
booklet (located inyour glove
box) forthe requirements applicableto
your state.
New Vehicle Limited Warranty
WARRANTY
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WHAT ISCOVERED AND
HOW LONG
Emission DefectWarranty
Toyotawarrants thatyour vehicle:
•Was designed, builtandequipped to
conform atthe time ofsale with
applicable federalemissions
standards.
• Isfree from defects inmaterials and
workmanship thatmay cause the
vehicle tofail tomeet these standards.
Federal regulations requirethatthis
warranty beineffect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.However,
under theterms ofthe Basic Warranty,
Toyota provides coverage ofthree years or
36,000 miles,whichever occursfirst.
Specific components mayhave longer
coverage undertheterms ofthe
Powertrain Warranty.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Emission Performance Warranty
Somestates andlocalities have
established vehicleinspection and
maintenance (I/M)programs toencourage
proper vehicle maintenance. Ifan
EPA-approved I/Mprogram isin force in
your area, youareeligible forEmission
Performance Warrantycoverage.
Under theterms ofthe Emission
Performance Warrantyandfederal
regulations, Toyotawillmake allnecessary
repairs ifboth ofthe following occur:
•Your vehicle failstomeet applicable
emissions standardsasdetermined by
an EPA-approved emissionstest.
• This failure results orwill result in
some penalty toyou —such asafine
or denial ofthe right touse your
vehicle —under local,stateorfederal
law.
This warranty isin effect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Federal Emission ControlWarranty
WARRANTY
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WHAT ISNOT COVERED
These warranty obligations donot apply to
failures ornoncompliance causedby:
•The useofreplacement partsnot
certified inaccordance with
aftermarket partscertification
regulations.
• The useofreplacement partsnot
equivalent inquality ordesign to
original equipment parts.
Provisionsunderthe“What IsNot
Covered” sectionofthe New Vehicle
Limited Warranty alsoapply tothis
warranty.
WARRANTY PARTSLIST
Air/Fuel Metering System
•Air/fuel ratiofeedback controlsystem
• Electronic fuelinjection system
components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
AirInduction System
•Intake manifold andintake airsurge
tank
Catalyst System
•Catalytic converter andprotector
(8/80)
• Constricted fuelfiller neck
• Exhaust manifold
• Exhaust pipe(manifold tocatalyst
and/or catalyst tocatalyst)
Evaporative ControlSystem
•Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
8/80 =Covered foreight years or80,000 miles,whichever occursfirst.
Federal Emission ControlWarranty
WARRANTY
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