TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.G Warranty And Maintenance Guide
Manufacturer: TOYOTA, Model Year: 2014, Model line: HIGHLANDER HYBRID, Model: TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.GPages: 66, PDF Size: 3.98 MB
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OBTAINING WARRANTY
SERVICE
The tires thatcome asoriginal equipment
on your vehicle arewarranted bytheir
manufacturer andnotToyota. Aseparate
warranty statement forthe tires isin your
glove box.
To obtain service foratire defect, takethe
tire toan authorized dealerofthe tire
manufacturer. (Refertoyour local phone
directory fordealer locations.) YourToyota
dealer mayalsobeable toassist youin
obtaining warrantyservicefromthe
manufacturer.
For additional warrantyinformation or
service assistance, contactthetire
manufacturer directly.
ORIGINALEQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535Marriott Drive
Nashville, TN37214
Bridgestone: (800)847-3272
Firestone: (800)356-4644
Toyo Tire(U.S.A.) Corporation
6261 Katella Ave.,Suite 2B
Cypress, CA90630
(800) 442-8696
TireLimited Warranty
WARRANTY
YourWarranties inDetail29
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GENERAL INFORMATION
Youareresponsible forensuring thatyour
Toyota isoperated andmaintained
according tothe instructions inthe
Owner’s Manualandthisbooklet.
You should keepdetailed recordsof
vehicle maintenance, sinceunder some
circumstances theymayberequired for
warranty coverage. Theserecords should
include dateofservice, mileage attime of
service andadescription ofservice
performed and/orpartsinstalled. Foryour
convenience, amaintenance logis
included inthis booklet. Ifyou sellyour
vehicle, youshould giveyour maintenance
records tothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailures causedby
lack ofproper maintenance arenot
covered underwarranty.
WHERE TOGO FOR
MAINTENANCE
You may have maintenance performedon
your vehicle byany qualified personor
facility. However, Toyotarecommends
having maintenance performedbyan
authorized Toyotadealership.
Toyota dealership technicians arespecially
trained tomaintain andrepair Toyota
vehicles. Theystaycurrent onthe latest
service information throughToyota
technical bulletins, servicepublications
and training courses. Manyarealso
certified throughtheToyota Certification
Program, whichinvolves aseries of
rigorous writtenexaminations. Feelfreeto
ask any Toyota dealership toshow you
their technicians’ credentials.
You canbeconfident you’regetting the
best possible serviceforyour vehicle
when youtake itto aToyota dealership.
Operation andMaintenance
WARRANTY
30Your Responsibilities
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REPLACEMENT PARTS
Warrantycoverageisnot dependent upon
the use ofany particular brandof
replacement parts.However, Toyota
recommends usingonlyGenuine Toyota
Parts when youneed toreplace apart on
your vehicle. LikeallToyota products,
Genuine ToyotaPartsarebuilt tothe
highest standards ofquality, durability and
performance. Theyarealso designed tofit
your vehicle’s exactspecifications.
Your Toyota dealership maintainsan
extensive inventory ofGenuine Toyota
Parts tomeet yourvehicle service needs.
And because itis linked electronically to
Toyota’s PartsDistribution Centers,the
dealership hasquick access toany parts it
may nothave instock. Genuine
ToyotaPartsarecovered bytheir
own warranty (seeyour dealer fordetails)
or the remainder ofany applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine ToyotaParts,orany
damage orfailures resulting fromtheir
use, arenotcovered byany Toyota
warranty .
Operation andMaintenance
WARRANTY
Your Responsibilities31
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BY GEOGRAPHIC REGION
Inthe United States, U.S.
Territories, CanadaandMexico
Toobtain warranty serviceinthe United
States, U.S.territories, CanadaorMexico,
take your vehicle toan authorized Toyota
dealership. Ifyour vehicle cannotbe
driven, contact yournearest Toyota
dealership fortowing assistance. Youdo
not have topay fortowing tothe nearest
Toyota dealership ifyour vehicle is
inoperable duetofailure ofawarranted
part.
Outside theUnited States, U.S.
Territories, CanadaandMexico
Ifyou areusing yourvehicle outside the
United States, U.S.territories, Canadaand
Mexico andneed warranty service,contact
a local Toyota dealership. Pleasenote,
however, thatyour vehicle maynotbe
repaired freeofcharge because thelocal
Toyota distributor mayhave noobligation
to provide warranty serviceforyour
vehicle, and/oryourvehicle maynot
comply withlocal regulatory or
environmental requirements.
EMERGENCYREPAIRS
Ifyour vehicle isinoperable orunsafe to
drive andthere isno Toyota dealership
reasonably availabletomake repairs, you
may perform therepairs yourself orhave
them performed byanother automotive
service provider. Toyotawillreimburse you
for any ofthe repairs thatarecovered by
warranty. Toreceive reimbursement,
present toan authorized Toyotadealership
your paidrepair invoices andanyparts
that were removed fromthevehicle. You
will bereimbursed forwarranted partsat
the manufacturer’s suggestedretailprice
and warranted laboratageographically
appropriate hourlyratemultiplied by
Toyota’s recommended timeallowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes noliability forsubsequent
failures causedbyimproper repairsorthe
use ofnon-Genuine ToyotaPartsunless
you have thevehicle properly repairedina
timely manner. Toensure thatwarranty
coverage remainsintact,haveyourvehicle
inspected byanauthorized Toyota
dealership assoon aspossible afteran
emergency repair.
ObtainingWarrantyService
WARRANTY
32YourResponsibilities
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Notes
WARRANTY
Your Responsibilities33
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R
egular maintenance isessential to
obtaining thehighest levelof
performance, safetyandreliability
from yourToyota. Itcan also increase
your vehicle’s resalevalue.Thefollowing
pages aredesigned tohelp youmake sure
your vehicle receives properandtimely
maintenance. Alongwithother important
information relatedtovehicle service,
you’ll findfactory-recommended
maintenance guidelinesandalog inwhich
to document yourvehicle’s maintenance
history. In
addition toscheduled maintenance,
your vehicle requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe “Vehicle Maintenance and
Care” section ofthe Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
With proper maintenance andcare, your
vehicle willlast longer anddeliver more
dependable, economicalperformance.
Follow thisbooklet’s recommendations
and you’ll enjoymaximum reliabilityand
peace ofmind fromyourToyota formany
years tocome.
The Importance ofScheduled Maintenance
34Maintenance Log
MAINTENANCE
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IMPORTANT MAINTENANCE
INFORMATION
It is especially importanttoboth
routinely checkyourvehicle’s engineoil
level (once amonth) andregularly
replace theengine oiland oilfilter (see
the Maintenance Logsection ofthis
booklet todetermine howoften you
should change yourvehicle’s oiland
filter). Failure todo socan cause oil
starvation andoroil gelling, whichcan
result insevere damage toyour vehicle
and require costlyrepairs thatarenot
covered bythe New Vehicle Limited
Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE
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R
egularmaintenanceisessentialto
obtainingthehighestlevelof
performancefromyourToyota.It
canalsoincreaseyourvehicle’sresale
value.ThisbookletpresentsToyota’s
maintenancerecommendationsin
convenientchecklists,soyoucaneasily
seewhattypeofmaintenanceyourvehicle
needsanddocumentthattheworkwas
performed.
Toensurethatyourvehiclereceives
first-qualityserviceandparts,Toyota
recommendshavingmaintenance
performedbyanauthorizedToyota
dealership.Toyotadealershiptechnicians
areexpertsonToyotavehicles,andthey
useGenuineToyotaPartsdesignedtoyour
vehicle’sexactspecifications.Whenyou
gotoaToyotadealership,youcanbe
confidentthattheywilluseGenuineToyota
partsandhaveToyota-trainedtechnicians.
MilesorMonths?
Toyotarecommendsobtainingscheduled
maintenanceforyourvehicleevery
5,000milesorsixmonths,whichever
comesfirst.
Forexample:
•Ifyoudrive5,000milesinlessthan
sixmonths,youshouldobtain
maintenanceat 5,000miles-don’t
waituntilsixmonths.
•Ifatsixmonthsyouhavedrivenless
than5,000miles,youshouldobtain
maintenanceat sixmonths-don’t
waituntil5,000miles.
Besuretokeepaneyeonyourmileage
sothatyouobtainmaintenancewhen
recommended.Ifyouarealow-mileage
driver,markyourcalendartoremind
yourselftoobtainmaintenanceeverysix
months.
DocumentingYourInvestment
Tohelpyouverifythatyou’veinvestedin
propermaintenance,eachmaintenance
checklistincludesspaceforyourToyota
dealershiptocertifythatyouobtained
GenuineToyotaServiceforyourvehicle.
Thedealershipmaymarkthedealer
serviceverificationareawiththefollowing
stamp(whichmaybecustomizedwiththe
dealership’sname):
UsingtheMaintenanceLogCharts
36MaintenanceLog
MAINTENANCE
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Special Operating Conditions
Inaddition tostandard maintenance items,
the maintenance logindicates servicesthat
should beperformed onvehicles thatare
driven underespecially demanding
conditions. These“special operating
conditions” andtheir required maintenance
items areclearly indicated ineach chart.
NOTE: Youshould perform these
additional maintenance servicesonlyif
the majority ofyour driving isdone
under thespecial operating conditions
indicated. Ifyou only occasionally
drive under thesecircumstances, itis
not necessary toperform the
additional services.
EngineOilSelection
Please refertoyour Owner’s Manualfor
the specific oilviscosity rating
recommended foryour vehicle/engine
type.
Additional Maintenance
Inaddition toscheduled maintenance,
your Toyota requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe Vehicle Maintenance and
Care section ofthe
Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
SuperChrome andAlloy Wheel
Care
If you purchased genuineToyota
accessory Aluminum AlloyWheels, follow
these cleaning guidelines tomaintain the
appearance ofyour alloy wheels:
•Ifwheels arehot, wait forthem to
cool before washing.
• Use asoft sponge orcotton clothto
apply thesame mildcar-wash soapas
used forthe vehicle body.Quickly
rinse offwith water. Useasoft cloth
to apply thesame carwax asused for
the vehicle body.
• DO NOT USE: Anykind ofchemical
based cleaners, alcohol,solvents,
gasoline, steamcleaners, scouring
pads, wirebrushes, orcoarse
abrasives toclean yourwheels.
Using theMaintenance LogCharts
Maintenance Log37
MAINTENANCE
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5,000 milesor6months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 milesor12 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38MaintenanceLog