maintenance TOYOTA MIRAI 2020 Warranties & Maintenance Guides (in English)
[x] Cancel search | Manufacturer: TOYOTA, Model Year: 2020, Model line: MIRAI, Model: TOYOTA MIRAI 2020Pages: 52, PDF Size: 0.54 MB
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2020 WARRANT Y &
MAINTENANCE 
GUIDE 
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1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota 
vehicle. We know you have many 
options when considering which  
vehicle to buy, and we appreciate your 
decision to select Toyota.
We want you to enjoy owning your  
Toyota as much as you enjoy driving  
it. This booklet is designed to help.  
Here you’ll find information on Toyota’s  
warranty coverage and maintenance  
recommendations for your vehicle. There  
are two easy-to-follow sections: one for 
warranty and one for maintenance. The  
tab on the side of each page identifies  
the section you are in.For more information about our vehicles, 
our company or the products and services 
available for your vehicle, please visit Toyota’s 
official Web site, www.toyota.com.
We wish you many miles of safe and 
pleasurable driving, and we look forward  
to serving you in the years ahead.  
Welcome to the Toyota family! 
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2
TABLE OF CONTENTS
WARR ANT Y INFORMATION
INTRODUCTION
Satisfaction Down the Road  4
If You Need Assistance 
 5
The Immobilizer Key 
 7
Transportation Assistance 
 9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions  10
New Vehicle Limited Warranty 
 13
Tire Limited Warranty 
 17
YOUR RESPONSIBILITIES
Operation and Maintenance  18
Obtaining Warranty Service 
 20 
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3
TABLE OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance  22
Maintaining Your Warranty 
 23
MAINTENANCE LOG
Using the Maintenance Log Charts  24
Maintenance Log 
 26
Explanation of Maintenance Items 
 42
Vehicle Identification 
 45
 
FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit  
www.toyota.com/ownerupdate. Your vehicle’s VIN will be required to start  
the update process.
You may also enroll to receive the following useful information and benefits at  
toyota.com/owners:
•  Access to Owner’s Manuals and  
Maintenance Guides
• View Your Vehicle’s Service History
• Explore How-to videos and more 
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4Introduction
INTRODUCTION
A
t Toyota, our top priority is always 
our customers. We know your Toyota 
is an important part of your life and 
something you depend on every day. That’s 
why we’re dedicated to building products of 
the highest quality and reliability.
Our excellent warranty coverage is  
evidence that we stand behind the quality 
of our vehicles. We’re confident — as you 
should be — that your Toyota will provide  
you with many years of enjoyable driving.
To further demonstrate our commitment to  
our customers’ satisfaction, occasionally  
we may establish a special policy  
adjustment to pay for specific repairs that  
are no longer covered by warranty. When  
we establish such a policy adjustment, we 
mail details to all applicable owners we  
have on record. That’s why it’s important  
to send in the card at the back of this  
booklet if you change your address or if 
you’ve purchased this vehicle from a  
previous owner.
To provide you with added protection  
against unexpected service costs, we offer 
Toyota Financial Services vehicle service 
agreements and Toyota Auto Care and  
Toyota Care Plus pre-paid maintenance 
programs. Each offers plans to meet a  
wide variety of needs. Your dealership can 
help you select the plan that’s best for you.Our goal is for every Toyota customer to  
enjoy outstanding quality, dependability  
and peace of mind throughout their  
ownership experience. We want you to be  
a satisfied member of the Toyota family  
for many miles to come.
This booklet describes the terms of 
Toyota warranty coverage as well as  
general owner responsibilities. The 
scheduled maintenance section 
describes your vehicle’s maintenance 
requirements. Be sure to review this 
information carefully, since proper 
maintenance is required to ensure that 
warranty coverage remains intact.
All information in this booklet is the latest 
available at the time of publication and is 
subject to change without notice.
SATISFACTION DOWN THE ROAD 
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10Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARR ANT Y
Important: You must use the Dispute 
Settlement Program (or, in California, 
the CDSP) before seeking remedies 
through a court action pursuant to the 
Magnuson-Moss Warranty Act (the 
“Act”). However, if you choose to  
pursue rights and remedies not created 
by the Act, you are not required to use 
the Dispute Settlement Program  
(CDSP). You may also be required to 
use the Dispute Settlement Program or 
CDSP before seeking remedies under 
the “Lemon Laws” of your state. Please 
check this booklet and the appropriate 
page of the Owner’s Warranty Rights 
Notification booklet for additional 
information and the requirements 
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties  
is Toyota Motor Sales, U.S.A., Inc.  
(“Toyota”), a California corporation, P.O.  
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2020 model-  
year Mirai Fuel Cell vehicles distributed  
by Toyota that are originally sold by an  
authorized Mirai Fuel Cell Toyota dealer 
in the United States and normally operated  
or touring in the United States, U.S.  
territories or Canada. Warranty coverage 
is automatically transferred at no cost to 
subsequent vehicle owners.
Multiple Warranty Conditions 
This booklet contains warranty terms  
and conditions that may vary depending  
on the part covered. A warranty for specific 
parts or systems, such as the Powertrain  
Warranty or Fuel Cell System Warranty,  
is governed by the coverage set forth in  
that warranty as well as the General  
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s 
in-service date, which is the first date the 
vehicle is either delivered to an ultimate 
purchaser, leased, or used as a company  
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these 
warranties are made at no charge for parts 
and labor.
Parts Replacement
Any needed parts replacement will be  
made using new or remanufactured parts.  
The decision whether a part should be 
repaired or replaced will be made by the 
servicing Toyota dealership and/or Toyota. 
Parts scheduled to be replaced as required 
maintenance are warranted until their first 
replacement only. 
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14Your Warranties in Detail
WARR ANT Y
 
 
 
Corrosion Perforation Warranty 
This warranty covers repair or replacement 
of any original body panel that develops 
perforation from corrosion (rust-through), 
subject to the exceptions indicated under 
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless  
of mileage.
For information on how to protect your  
vehicle from corrosion, refer to sections 
related to maintenance and care in the 
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to failure 
of a warranted part, Toyota will tow the 
vehicle to the closest Authorized Toyota Mirai 
Fuel Cell dealer within 300 miles of the  
vehicle’s location.
If the vehicle is located in excess of
300 miles from an Authorized Toyota Mirai 
Fuel Cell Dealer, then the vehicle will be towed 
to the nearest Toyota dealer and you will be 
responsible for additional towing charges to 
return the vehicle to an Authorized Toyota  
Mirai Fuel Cell Dealer, if necessary.
Coverage is for 36 months, regardless  
of mileage.
 
 
WHAT IS NOT COVERED
This warranty does not cover damage or 
failures resulting directly or indirectly from  
any of the following:
• Fire, accidents or theft
• Abuse or negligence
•  Misuse — for example, racing  
or overloading
• Improper repairs
•  Alteration or tampering, including 
installation of non-Genuine  
Toyo t a A c c e s s o r ie s
•  Lack of or improper maintenance,  
including use of fluids and fuel  
other than those specified in the  
Owner’s Manual
•  Installation of non-Genuine Toyota Parts 
•  Airborne chemicals, tree sap, road  
debris (including stone chips), rail dust,  
salt, hail, floods, wind storms, lightning  
and other environmental conditions
• Water contamination
•  Use of a hydrogen fueling station that does 
not conform to the Society of Automotive 
Engineers (SAE) fueling protocol 
•  Neglecting to follow correct fueling procedures
This warranty also does not cover the following
Tires
Tires are covered by a separate warranty 
provided by the tire manufacturer. See  
page 17.
NEW VEHICLE LIMITED WARRANTY 
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15Your Warranties in Detail
WARR ANT Y
NEW VEHICLE LIMITED WARRANTY
Gradual Driving Range Reduction
As with all vehicles, the vehicle components 
of the Mirai Fuel Cell will wear with time 
and use, and vehicle range will decrease. 
The actual range may vary considerably due 
to driving styles, degrees of acceleration, 
accessory load (for example, heater and 
A /C usage), operating environment and road 
conditions. Vehicle range reduction is normal 
and is NOT covered under warranty.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and 
other deterioration caused by normal wear 
and tear.
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
•  Replacement of worn wiper blades and 
brake pads/linings 
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer 
has been altered so that actual vehicle 
mileage cannot be readily determined.
 
Salvage or Total-Loss Vehicles 
Any vehicle that has ever been issued a 
“salvage” title or similar title under any 
state’s law, or has ever been declared a 
“total loss” or equivalent by a financial 
institution or insurer, such as by payment 
for a claim in lieu of repairs because the 
cost of repairs exceeded the cash value of 
the vehicle. This exclusion does not apply to 
the emission control warranties, including 
Emission Control Warranty Enhancements 
or any open Safety Recalls/SSCs/LSCs.
Incidental Damages
Incidental or consequential damages 
associated with a vehicle failure. Such 
damages include but are not limited to 
inconvenience; the cost of transportation, 
telephone calls and lodging; the loss of 
personal or commercial property; and the  
loss of pay or revenue.
Disclaimer of Extra  
Expenses and Damages
The performance of necessary repairs 
and adjustments is the exclusive remedy 
under this warranty or any implied 
warranty. Toyota does not authorize 
any person to create for it any other 
obligation or liability in connection with 
this vehicle. Toyota shall not be liable 
for incidental or consequential damages 
resulting from breach of this written 
warranty or any implied warranty. Any 
implied warranty of merchantability or 
fitness for a particular purpose is limited 
to the duration of this written warranty,  
except in states where this limitation  
is not allowed. 
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18Your Responsibilities
WARR ANT Y
 
 
GENERAL INFORMATION
You are responsible for ensuring that your 
Toyota is operated and maintained according 
to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of 
vehicle maintenance, since under some 
circumstances they may be required for 
warranty coverage. These records should 
include date of service, mileage at time of 
service and a description of service performed 
and/or parts installed. For your convenience, 
a maintenance log is included in this booklet. 
If you sell your vehicle, you should give your 
maintenance records to the new owner.
Toyota will not deny a warranty claim solely 
because you do not have records to show 
that you maintained your vehicle. However, 
damage or failures caused by lack of proper 
maintenance are not covered under warranty.
 
WHERE TO GO FOR 
MAINTENANCE
You may have maintenance performed on 
your vehicle by any qualified person or 
facility. However, Toyota recommends having 
maintenance performed by an authorized 
Mirai Fuel Cell Toyota dealership. Powertrain 
and fuel cell component service or repairs 
should be performed by an authorized Mirai 
Fuel Cell Toyota dealership in accordance 
with the safety precautions discussed at 
the beginning of this booklet. In addition, 
software updates may be available during 
your scheduled maintenance visit and can 
only be installed by an authorized Mirai Fuel 
Cell Toyota dealership.
Mirai Fuel Cell authorized Toyota dealerships 
have technicians who are specially trained 
to maintain and repair Toyota Mirai Fuel Cell 
vehicles. They stay current on the latest 
service information through Toyota technical 
bulletins, service publications and training 
courses. They are also certified through the 
Toyota Certification Program, which involves 
a series of rigorous examinations. Feel free to 
ask the Toyota dealership to show you their 
technicians’ credentials.
You can be confident you’re getting the best 
possible service for your vehicle when you 
take it to an authorized Mirai Fuel Cell Toyota 
dealership.
OPERATION AND MAINTENANCE
  
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19Your Responsibilities
WARR ANT Y
 
REPLACEMENT PARTS
Warranty coverage is not dependent  
upon the use of any particular brand 
of replacement parts. However, Toyota 
recommends using only Genuine Toyota  
Parts when you need to replace a part  
on your vehicle. Like all Toyota products, 
Genuine Toyota Parts are built to the  
highest standards of quality, durability  
and performance. They are also designed  
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an  
extensive inventory of Genuine Toyota  
Parts to meet your vehicle service needs.  
And because it is linked electronically to 
Toyota’s Parts Distribution Centers, the 
dealership has quick access to any parts  
it may not have in stock. 
 
 
Genuine Toyota Parts are covered by their  
own warranty (see your dealer for details)  
or the remainder of any applicable New 
Vehicle Limited Warranty, whichever is  
longer. Non-Genuine Toyota Parts, or  
any damage or failures resulting from  
their use, are not covered by any  
Toyota warranty.
OPERATION AND MAINTENANCE