maintenance TOYOTA MIRAI 2020 Warranties & Maintenance Guides (in English)

2020 WARRANT Y &
MAINTENANCE
GUIDE

1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your
Toyota as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll find information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identifies
the section you are in.For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyota’s
official Web site, www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!

2
TABLE OF CONTENTS
WARR ANT Y INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions 10
New Vehicle Limited Warranty
13
Tire Limited Warranty
17
YOUR RESPONSIBILITIES
Operation and Maintenance 18
Obtaining Warranty Service
20

3
TABLE OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 22
Maintaining Your Warranty
23
MAINTENANCE LOG
Using the Maintenance Log Charts 24
Maintenance Log
26
Explanation of Maintenance Items
42
Vehicle Identification
45

FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit
www.toyota.com/ownerupdate. Your vehicle’s VIN will be required to start
the update process.
You may also enroll to receive the following useful information and benefits at
toyota.com/owners:
• Access to Owner’s Manuals and
Maintenance Guides
• View Your Vehicle’s Service History
• Explore How-to videos and more

4Introduction
INTRODUCTION
A
t Toyota, our top priority is always
our customers. We know your Toyota
is an important part of your life and
something you depend on every day. That’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you.Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD

10Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARR ANT Y
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2020 model-
year Mirai Fuel Cell vehicles distributed
by Toyota that are originally sold by an
authorized Mirai Fuel Cell Toyota dealer
in the United States and normally operated
or touring in the United States, U.S.
territories or Canada. Warranty coverage
is automatically transferred at no cost to
subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specific
parts or systems, such as the Powertrain
Warranty or Fuel Cell System Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the first date the
vehicle is either delivered to an ultimate
purchaser, leased, or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.

14Your Warranties in Detail
WARR ANT Y



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to failure
of a warranted part, Toyota will tow the
vehicle to the closest Authorized Toyota Mirai
Fuel Cell dealer within 300 miles of the
vehicle’s location.
If the vehicle is located in excess of
300 miles from an Authorized Toyota Mirai
Fuel Cell Dealer, then the vehicle will be towed
to the nearest Toyota dealer and you will be
responsible for additional towing charges to
return the vehicle to an Authorized Toyota
Mirai Fuel Cell Dealer, if necessary.
Coverage is for 36 months, regardless
of mileage.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyo t a A c c e s s o r ie s
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyota Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
• Use of a hydrogen fueling station that does
not conform to the Society of Automotive
Engineers (SAE) fueling protocol
• Neglecting to follow correct fueling procedures
This warranty also does not cover the following
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
NEW VEHICLE LIMITED WARRANTY

15Your Warranties in Detail
WARR ANT Y
NEW VEHICLE LIMITED WARRANTY
Gradual Driving Range Reduction
As with all vehicles, the vehicle components
of the Mirai Fuel Cell will wear with time
and use, and vehicle range will decrease.
The actual range may vary considerably due
to driving styles, degrees of acceleration,
accessory load (for example, heater and
A /C usage), operating environment and road
conditions. Vehicle range reduction is normal
and is NOT covered under warranty.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades and
brake pads/linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.

Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law, or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.

18Your Responsibilities
WARR ANT Y


GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained according
to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service performed
and/or parts installed. For your convenience,
a maintenance log is included in this booklet.
If you sell your vehicle, you should give your
maintenance records to the new owner.
Toyota will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
damage or failures caused by lack of proper
maintenance are not covered under warranty.

WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends having
maintenance performed by an authorized
Mirai Fuel Cell Toyota dealership. Powertrain
and fuel cell component service or repairs
should be performed by an authorized Mirai
Fuel Cell Toyota dealership in accordance
with the safety precautions discussed at
the beginning of this booklet. In addition,
software updates may be available during
your scheduled maintenance visit and can
only be installed by an authorized Mirai Fuel
Cell Toyota dealership.
Mirai Fuel Cell authorized Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota Mirai Fuel Cell
vehicles. They stay current on the latest
service information through Toyota technical
bulletins, service publications and training
courses. They are also certified through the
Toyota Certification Program, which involves
a series of rigorous examinations. Feel free to
ask the Toyota dealership to show you their
technicians’ credentials.
You can be confident you’re getting the best
possible service for your vehicle when you
take it to an authorized Mirai Fuel Cell Toyota
dealership.
OPERATION AND MAINTENANCE

19Your Responsibilities
WARR ANT Y

REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part
on your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability
and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.


Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine Toyota Parts, or
any damage or failures resulting from
their use, are not covered by any
Toyota warranty.
OPERATION AND MAINTENANCE