stop start TOYOTA PRIUS 2023 Repair Manual

567
7When trouble arises
PRIUS_OM_OM47F32E_(EE)
7-1. Essential information
Emergency flashers ........... 568
If your vehicle has to
be stopped in an
emergency ....................... 569
If the vehicle is submerged
or water on the road is
rising ................................ 570
7-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 572
If you think something is
wrong ............................... 579
If a warning light turns on
or a warning buzzer
sounds ............................. 580
If a warning message is
displayed ......................... 589
If you have a flat tire
(vehicles without
spare tire) ........................ 598
If you have a flat tire
(vehicles with
spare tire) ........................ 618
If the hybrid system will
not start............................ 634
If the electronic key does
not operate properly ........ 636
If the 12-volt battery is
discharged ....................... 639
If your vehicle
overheats ......................... 645
If the vehicle becomes
stuck ................................ 650

5937-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
7
When trouble arises
■If “See Owner’s Manual” is shown
● If “Braking Power Low Stop in a Safe Place See Owner’s Manual” is shown,
this may be a malfunction. Immediately stop the vehicle in a safe place and
contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer. Continuing to drive the vehicle may be dangerous.
● If “Engine Oil Pressure Low” is shown, this may be a malfunction. Immedi-
ately stop the vehicle in a safe place and contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
● If the following messages are shown, there may be a malfunction. Immedi-
ately have the vehicle inspected by any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunction”
• “Accelerator System Malfunction”
• “Smart Entry & Start System Malfunction See Owner’s Manual”
● Vehicles with GPF system: If “Exhaust Filter Full See Owner’s Manual” is
shown on the multi-information display is shown, follow the instruction.
( P. 440)
■ If “Shift System Not Active Apply Parking Brake Securely While Parking
See Owner’s Manual” is shown
Indicates a temporary operation failure or malfunction in the shift control sys-
tem. Immediately have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
When the message is shown, the hybrid system may not be started or the
shift position may not be changed normally. (Coping method: P. 597)
■ If “Shift System Malfunction Apply Parking Brake Securely While Park-
ing See Owner’s Manual” is shown
Indicates a malfunction in the shift control system. Immediately have the vehi-
cle inspected by any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer.
When the message is shown, the hybrid system may not be started or the
shift position may not be changed normally. (Coping method: P. 597)
■ If “ Switch Malfunction Apply Parking Brake Securely While Parking
See Owner’s Manual” is shown
The P position switch may not operate. Immediately have the vehicle
inspected by any authorized Toyota retailer or Toyota authorized repairer, or
any reliable repairer.
When parking the vehicle, stop the vehicle on level ground and apply the
parking brake firmly.

5947-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
■ If “Shift System Malfunction Shifting Unavailable See Owner’s Manual”
is shown
Indicates a malfunction in the shift control system. Immediately have the vehi-
cle inspected by any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer.
The shift position may not be shifted from P to other than P.
■ If “Shift System Malfunction Stop in a Safe Place See Owner’s Manual”
is shown
Indicates a malfunction in the shift control system. Immediately have the vehi-
cle inspected by any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer.
The shift position may not be changed. Stop the vehicle in a safe place.
■ If “Shift System Malfunction See Owner’s Manual” is shown
Indicates a malfunction in the shift control system. Immediately have the sys-
tem inspected by any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer.
The system may not operate properly.
■ If “Low 12-Volt Battery Apply Parking Brake Securely While Parking See
Owner’s Manual” is shown
Indicates that the 12-volt battery charge is insufficient. Charge or replace the
12-volt battery.
● When the message is shown, the hybrid system may not start or the shift
position may not be changed normally. (Coping method: P. 597)
● After charging the 12-volt battery, the message may not go off until the shift
position is changed from P.
■ If “Shifting Unavailable Low 12-Volt Battery See Owner’s Manual” is
shown
Indicates that the shift position cannot be changed because the voltage of the
12-volt battery drops. Charge or replace the 12-volt battery.
(Coping method in the case the 12-volt battery is discharged: P. 639)
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
The message may be shown when driving under severe operating conditions.
(For example, when driving up a long steep hill or driving up a steep hill in
reverse.)
Coping method: P. 645

5957-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
7
When trouble arises
■If “Maintenance Required for Traction Battery Cooling Parts See Owner's
Manual” is shown
The filter may be clogged, the air intake vent may be blocked or there may be
a gap in the duct.
● If the air intake vent is dirty, refer to P. 545 for information on how to clean
the air intake vent.
● If the message is shown when the air intake vent is not dirty, have the vehi-
cle inspected by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
■ If “Traction Battery Needs to be Protected Refrain From the Use of
Position” is shown
This message may be displayed when the shift position is in N.
As the hybrid battery (traction battery) can not be charged when the shift
position is in N, shift the shift position to P when the vehicle is stopped.
■ If “Traction Battery Needs to be Protected Shift into to Restart” is
shown
This message is displayed when the hybrid battery (traction battery) charge
has become extremely low because the vehicle has been left with the N shift
position selected for a certain amount of time.
When operating the vehicle, shift to P and restart the hybrid system.
■ If “Shifted into Shift Again to Start Vehicle” is shown
Message is displayed when the automatic P position selection function oper-
ates. ( P. 256)
To start off the vehicle after the shift position is changed to P, operate the shift
lever again.
■ If “Shift to Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without turning the
power switch to off with the shift position in any position other than P.
Shift the shift position to P.
■ If “Shift is in Release Accelerator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depressed and
the shift position is in N.
Release the accelerator pedal and shift the shift position to D or R.
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depressed to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal and depress
the brake pedal.
■ If “Shifted to Stop Vehicle to Shift to ” is shown
If the P position switch is pressed while driving, the shift position is changed
to N and the message is shown. ( P. 255)

5967-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
■ If “Auto Power OFF to Conserve Battery” is shown
The power switch has been turned off by the automatic power off function.
When starting the hybrid system next time, operate the hybrid system for
approximately 5 minutes to recharge the 12-volt battery.
■ If “Engine Oil Level Low Add or Replace” is displayed
The engine oil level may be low. Check the level of the engine oil, and add
engine oil if necessary. This message may be displayed if the vehicle is
stopped on a slope. Move the vehicle to a level surface and check if the mes-
sage disappears.
■ If “Accelerator and Brake Pedals Pressed Simultaneously” is shown
The accelerator and brake pedals are being depressed simultaneously.
( P. 221)
Release the accelerator pedal and depress the brake pedal.
■ If a message that indicates the malfunction of front camera is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 294, 580)
● PCS (Pre-Collision System) (if equipped)
● LTA (Lane Tracing Assist) (if equipped)
● AHB (Automatic High Beam) (if equipped)
● RSA (Road Sign Assist) (if equipped)
● Dynamic radar cruise control with full-speed range (if equipped)
■ If a message that indicates the malfunction of radar sensor is displayed
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 294, 580)
● PCS (Pre-Collision System) (if equipped)
● LTA (Lane Tracing Assist) (if equipped)
● Dynamic radar cruise control with full-speed range (if equipped)
■ If “Radar Cruise Control Unavailable See Owner’s Manual” is shown
The dynamic radar cruise control with full-speed range system is suspended
temporarily or until the problem show n in the message is resolved. (causes
and coping methods: P. 294)
■ If “Radar Cruise Control Unavailable” is shown
The dynamic radar cruise control with full-speed range system cannot be
used temporarily. Use the system when it becomes available again.

5977-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
7
When trouble arises
■If the shift position cannot be changed or the power switch is turned to
ACCESSORY mode even if trying to turn the power switch off when a
warning message is shown
If the 12-volt battery is discharged or the shift control system is malfunction-
ing, the followings may occur.
● The shift position may not be changed to P.
When parking, stop the vehicle on level ground and apply the parking brake
firmly.
● The hybrid system may not start.
● The power switch may be turned to ACCESSORY mode even if trying to
turn the power switch off.
In this case, the power switch may be turned off after applying the parking
brake.
● The automatic P position selection function (P. 256) may not operate.
Before turning the power switch off, be sure to press the P position switch
and check that the shift position is in P by the shift position indicator or P
position switch indicator.
■ Warning buzzer
 P. 587
NOTICE
■If “Maintenance Required for Traction Battery at Your Dealer” is shown
The hybrid battery (traction battery) is scheduled to be inspected or
replaced. Have the vehicle inspected by any authorized Toyota retailer or
Toyota authorized repairer, or any reliable repairer immediately.
● Continuing to drive the vehicle without having the hybrid battery (traction
battery) inspected will cause the hybrid system not to start.
● If the hybrid system does not start, contact any authorized Toyota retailer
or Toyota authorized repairer, or any reliable repairer immediately.

6387-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
■Stopping the hybrid system
Set the parking brake, shift the shift position to P and press the power switch
as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( P. 554)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. ( P. 9 3 )
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( P. 246)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 670)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 189)
WARNING
■When using the mechanical key and operating the power windows or
moon roof (if equipped)
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
3

6477-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
7
When trouble arises
Start the hybrid system and turn the air conditioning system on to
check that the radiator cooling fans operate and to check for
coolant leaks from the radiator or hoses.
The fans operate when the air condi tioning system is turned on immedi-
ately after a cold start. Confirm that the fans are operating by checking
the fan sound and air flow. If it is difficult to check these, turn the air con-
ditioning system on and off repeatedly. (The fans may not operate in
freezing temperatures.)
If the fans are not operating:
Stop the hybrid system immediately and contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
If the fans are operating:
Have the vehicle inspected at the nearest any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
■If “Hybrid System Overheated” is shown on the multi-informa-
tion display
Stop the vehicle in a safe place.
Stop the hybrid system and carefully lift the hood.
After the hybrid system has cooled down, inspect the hoses and
radiator core (radiator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant
leaks, immediately contact
any authorized Toyota retailer
or Toyota authorized repairer,
or any reliable repairer.
6
7
1
2
3
1
2

6487-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
The coolant level is satisfactory if it is between the “FULL” and
“LOW” lines on the reservoir.
Reservoir
“FULL” line
“LOW” line
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
If water was added in an emer-
gency, have the vehicle
inspected at any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer as soon as possible.
After stopping the hybrid system and waiting for 5 minutes or
more, start the hybrid system again and check if “Hybrid System
Overheated” is shown on the multi-information display.
If the message does not disappear:
Stop the hybrid system and contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
If the message is not displayed:
The hybrid system temperature has dropped and the vehicle may
be driven normally.
However, if the message appears again frequently, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
4
1
2
3
5
6

6497-2. Steps to take in an emergency
PRIUS_OM_OM47F32E_(EE)
7
When trouble arises
WARNING
■To prevent an accident or injury when inspecting under the hood of
your vehicle
Observe the following precautions.
Failure to do so may result in serious injury such as burns.
● If steam is seen coming from under the hood, do not open the hood until
the steam has subsided. The engine compartment may be very hot.
● After the hybrid system has been turned off, check that the “Accessory”,
“Ignition ON” or mileage display ( P. 118, 120) on the main display and
the “READY” indicator are off.
When the hybrid system is operating, the gasoline engine may automati-
cally start, or the cooling fans may suddenly operate even if the gasoline
engine stops. Do not touch or approach rotating parts such as the fan,
which may lead to fingers or clothing (especially a tie, a scarf or a muffler)
getting caught, resulting in serious injury.
● Do not loosen the coolant reservoir caps while the hybrid system and radi-
ator are hot.
High temperature steam or coolant could spray out.
NOTICE
■ When adding engine/power control unit coolant
Add coolant slowly after the hybrid system has cooled down sufficiently.
Adding cool coolant to a hot hybrid system too quickly can cause damage to
the hybrid system.
■ To prevent damage to the cooling system
Observe the following precautions:
● Avoid contaminating the coolant with foreign matter (such as sand or dust
etc.).
● Do not use any coolant additive.