TOYOTA RAV4 HYBRID 2020 Accessories, Audio & Navigation (in English)

171
7
7
Phone
Phone
7-1. Phone operation (Hands-free system for cellular
phones)
Quick reference........... 172
Some basics ............... 173
Placing a call using the Bluetooth
® hands-free sys-
tem ............................ 177
Receiving a ca ll using the
Bluetooth
® hands-free sys-
tem ............................ 180
Talking on the Bluetooth
®
hands-free system..... 181
Bluetooth
® phone message
function...................... 184
7-2. Setup Phone settings ............ 188
7-3. What to do if... Troubleshooting .......... 198

1727-1. Phone operation (Hands-free system for cellular phones)
7-1.Phone operation (Hands-free system for cellular phones)
The phone screen can be
reached by the following meth-
ods:
From the “PHONE” button
1 Press the “PHONE” button.
From the “MENU” button
1 Press the “MENU” button,
then select “Phone”.
The following functions can be
used on phone operation:
 Registering/connecting a
Bluetooth
® device ( P.36)
 Placing a call using the Blue-
tooth
® hands-free system
( P.177)
 Receiving a call using the
Bluetooth
® hands-free system
( P.180)
 Talking on the Bluetooth
®
hands-free system ( P.181)The following function can be
used on message function:

Using the Bluetooth
® phone
message function ( P.184)
The following functions can be
made in the system:
 Phone settings ( P.188)
 Bluetooth
® settings ( P. 4 0 )
Quick reference
Phone screen operation
Bluetooth® hands-free
system operation
Message function
Setting up a phone

1737-1. Phone operation (Hands-free system for cellular phones)
7
Phone
●This system is not guaranteed to
operate with all Bluetooth®
devices.
●If your cellular phone does not
support Bluetooth®, this system
cannot function.
●In the following conditions, the
system may not function:
• The cellular phone is turned off.
• The current position is outside the communication area.
• The cellular phone is not con- nected.
• The cellular phone has a low bat-
tery.
●Depending on the type of Blue-
tooth® phone, some function is
not available.
●When using the hands-free sys-
tem or Bluetooth® audio and
W-Fi® Hotspot functions at the
same time, the following problems
may occur:
• The Bluetooth
® connection may
be cut.
• Noise may be heard on the Blue-
tooth
® audio playback.
• A noise may be heard during
phone calls.
●Bluetooth® uses the 2.4 GHz fre-
quency band. If both a Wi-Fi® con-
nection and Bluetooth®
connection are being used simul-
taneously, each connection may
be affected.
●If a Bluetooth® device is attempt-
ing to connect to the vehicle while
another device is connected as a
Bluetooth
® audio device or con-
nected using the hands-free sys-
tem or Wi-Fi
® Hotspot function,
the communication speed may
decrease or malfunctions may
occur, such as image distortion or
audio skipping. If a Bluetooth
®
device is connected to the system,
the interference it may cause will
be reduced. When carrying a
device with its Bluetooth
® connec-
tion enabled, make sure to regis-
ter it to the system and connect it
or disable its Bluetooth
® function.
●When a device is connected via
Bluetooth®, the Bluetooth® icon
on the status bar will be displayed
in blue. ( P. 1 6 )
Some basics
The hands-free system
enables calls to be made
and received without having
to take your hands off the
steering wheel.
This system supports Blue-
tooth
®. Bluetooth® is a wire-
less data system that
enables cellular phones to
be used without being con-
nected by a cable or placed
in a cradle.
The operating procedure of
the phone is explained here.
When an Apple CarPlay
connection is established,
phone functions will be per-
formed by Apple CarPlay
instead of the hands-free
system.
WA R N I N G
●While driving, do not operate a
cellular phone.

1747-1. Phone operation (Hands-free system for cellular phones)
To use the hands-free system
for cellular phones, it is neces-
sary to register a cellular phone
with the system. (P.36)
■Connecting a Bluetooth®
device
Registering an additional
device
1 Display the phone top
screen. ( P.172)
2 Select “Select Device”.
3 Select “Add Device”.
 When another Bluetooth
®
device is connected, a confir-
mation screen will be dis-
played. To disconnect the
Bluetooth
® device, select
“Yes”.
4 Follow the steps in “Register-
ing a Bluetooth
® phone for
the first time” from step 5.
( P.36)
Selecting a registered device
1 Display the phone top
screen. ( P.172)
2 Select “Select Device”.
3 Select the desired device to
be connected.
4 Check that a confirmation
screen is displayed when the
connection is complete.
 If an error message is dis-
played, follow the guidance
on the screen to try again.
■Bluetooth® phone condition
display
The condition of the Bluetooth
®
phone appears on the upper
right side of the screen. ( P.16)
WA R N I N G
●Your audio unit is fitted with
Bluetooth® antennas. People
with implantable cardiac pace-
makers, cardiac resynchroniza-
tion therapy-pacemakers or
implantable cardioverter defibril-
lators should maintain a reason-
able distance between
themselves and the Bluetooth
®
antennas. The radio waves may
affect the operation of such
devices.
●Before using Bluetooth®
devices, users of any electrical
medical device other than
implantable cardiac pacemak-
ers, cardiac resynchronization
therapy-pacemakers or implant-
able cardioverter defibrillators
should consult the manufacturer
of the device for information
about its operation under the
influence of radio waves. Radio
waves could have unexpected
effects on the operation of such
medical devices.
NOTICE
●Do not leave your cellular phone
in the vehicle. The temperature
inside may rise to a level that
could damage the phone.
Registering/Connecting a
Bluetooth® phone

1757-1. Phone operation (Hands-free system for cellular phones)
7
Phone
■Steering switch
By pressing the phone switch, a
call can be received or ended
without taking your hands off the
steering wheel.
Phone switch
• If the switch is pressed during a call, the call will end.
• If the switch is pressed when an incoming call is r eceived, the call
will be answered.
• If the switch is pressed during a call when a separate incoming
call is waiting, the waiting call will
be answered.
• If the switch is pressed when an Apple CarPlay/Android Auto con-
nection is established, the Apple
CarPlay/Android Auto phone
application will be displayed on
the system screen.
Volume control switch
• Press the “+” side to increase the volume.
• Press the “-” side to decrease the volume.
■Microphone
The microphone is used when
talking on the phone.
●The other party’s voice will be
heard from the front speakers.
The audio/vis ual system will be
muted during phone calls or when
hands-free voice commands are
used.
●Talk alternately with the other
party on the phone. If both parties
speak at the same time, the other
party may not hear what has been
said. (This is not a malfunction.)
●Keep call volume down. Other-
wise, the other party’s voice may
be audible outside the vehicle and
voice echo may increase. When
talking on the phone, speak
clearly towards the microphone.
●The other party may not hear you
clearly when:
• Driving on an unpaved road.
(Making excessive traffic noise.)
• Driving at high speeds.
• The roof or windows are open.
• The air conditioning vents are pointed towards the microphone.
• The sound of the air conditioning fan is loud.
• There is a negative effect on
sound quality due to the phone
and/or network being used.
Using the phone
switch/microphone
A
B
NOTICE
●Do not touch and put a sharp
object to the microphone. It may
cause failure.

1767-1. Phone operation (Hands-free system for cellular phones)
Press the talk switch to operate
the voice command system.
The voice command system
and its list of commands can
be operated. ( P.158)
 The following data is stored
for every registered phone.
When another phone is con-
nected, the following regis-
tered data cannot be read:
• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings
●When a phone’s registration is
deleted, the above-mentioned
data is also deleted.
A lot of personal data is regis- tered when the hands-free sys-
tem is used. When selling or
disposing of the v
ehicle, initial-
ize the data. ( P. 6 3 )
 The following data in the sys-
tem can be initialized:
• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings
●Once initialized, the data and set-
tings will be eras ed. Pay addi-
tional attention when initializing
the data.
Voice command system
About the contacts in the
contact list
When selling or disposing
of the vehicle

1777-1. Phone operation (Hands-free system for cellular phones)
7
Phone
1Display the phone top
screen. ( P.172)
2 Select the desired method to
call from.
■Calling methods from
phone screen
 By call history ( P.177)
 By favorites ( P.178)
 By contacts ( P.178)
 By keypad ( P.179)
 By message ( P.187)
■Also the following lists are
available from each func-
tion’s screen
 By POI call
* ( P. 8 0 )
 By voice command system
( P.159)
 By home screen ( P.180)
*: Premium Audio only
Up to 30 of the latest call history
items (missed, incoming and
outgoing) can be selected.
1Display the phone top
screen. ( P.172)
2 Select “History” and select
the desired contact.
 If the contact which is not reg-
istered on the contact list is
selected, the name is dis-
played as “Unknown Con-
tact”. In this case, select the
number to make a call prop-
erly.
3 Check that the dialing screen
is displayed.
●The icons of call type are dis-
played.
: Missed call
: Incoming call
: Outgoing call
●When making a call to the same
number continuously, only the
most recent call is listed in call his-
tory.
Placing a call using
the Bluetooth® hands-
free system
After a Bluetooth® phone
has been registered, a call
can be made using the
hands-free system. There
are several methods by
which a call can be made, as
described below.
Calling methods on the
Bluetooth® phone
By call history

1787-1. Phone operation (Hands-free system for cellular phones)
●When a phone number registered
in the contact list is received, the
name is displayed.
●Number-withheld calls are also
memorized in the system.
●International phone calls may not
be made depending on the type of
Bluetooth
® phone you have.
●The list should group together
consecutive entries with the same
phone number and same call
type. For example, two calls from
John’s mobile would be displayed
as follows: John (2)
Calls can be made using regis-
tered contacts which can be
selected from a contact list.
( P.178)
1 Display the phone top
screen. ( P.172)
2 Select “Favorites” and select
the desired contact.
3 Select the desired number.
4 Check that the dialing screen
is displayed.
Calls can be made by using
contact data which is transferred
from a registered cellular phone.
( P.190)
Up to 5000 contacts (maximum
of 4 phone numbers, e-mail
addresses and addresses per
contact) can be registered in the
contact list. 1
Display the phone top
screen. ( P.172)
2 Select “Contacts” and select
the desired contact.
3 Select the desired number.
“Add Favorite”/“Remove Favorite”:
Select to register/remove the con-
tact in the favo rites list. (P.194)
“E-mail Addresses”: Select to dis-
play all registered e-mail addresses
for the contact.
“Addresses”: Select to display all
registered addresses for the con-
tact.
4 Check that the dialing screen
is displayed.
■For PBAP compatible Blue-
tooth
® phones when “Auto-
matic Transfer” is set to on
( P.190)
 Contacts are transferred auto-
matically.
By favorites list
By contacts list
When the contact list is
empty

1797-1. Phone operation (Hands-free system for cellular phones)
7
Phone
■For PBAP compatible Blue-
tooth
® phones when “Auto-
matic Transfer” is set to off
( P.190)
1 Select the desired item.
Select to always transfer all
the contacts from a con-
nected cellular phone auto-
matically.
Select to transfer all the con-
tacts from a connected cellu-
lar phone only once.
Select to cancel transferring.
2 Check that a confirmation
screen is displayed when the
operation is complete.
■For PBAP incompatible but
OPP compatible Blue-
tooth
® phones
1 Select the desired item.
Select to transfer the con- tacts from the connected cel-
lular phone.
Transfer the contact data to
the system using a Blue-
tooth
® phone.
Select to add a new contact
manually.
Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step 2.
( P.193)
Select to cancel transferring.
●If your cellular phone is neither
PBAP nor OPP compatible, the
contacts cannot be transferred
using Bluetooth
®. But the contacts
can be transferred from USB
device. ( P.193)
●Depending on the type of Blue-
tooth® phone:
• It may be necessary to perform additional steps on the phone
when transferring contact data.
• The registered image in the con- tact list may not transfer depend-
ing on the type of Bluetooth
®
phone connected.
1 Display the phone top
screen. ( P.172)
2 Select “Keypad” and enter
the phone number.
3 Select or press the
switch on the steering wheel.
4 Check that the dialing screen
is displayed.
●Depending on the type of Blue-
A
B
C
A
By keypad
B
C

1807-1. Phone operation (Hands-free system for cellular phones)
tooth® phone being connected, it
may be necessary to perform
additional steps on the phone.
1 Display the home screen.
( P. 2 9 )
2 Select the desired contact.
3 Check that the dialing screen
is displayed.
■Registering a new contact
1 Select and hold the screen
button to add a contact.
2 Select the desired contact.
3 Select the desired number.
●If there is no contact in the con-
tacts list, the contacts cannot be
registered at the home screen.
●The contact cannot be registered
at the home screen while driving.
1Select “Answer” or press the
switch on the steering
wheel to talk on the phone.
“Decline”: Select to refuse to
receive the call.
To adjust the volume of a received
call: Turn the “POWER VOLUME”
knob, or use the volume control
switch on the steering wheel.
●The contact image picture can be
displayed only when the vehicle is
not moving.
●During international phone calls,
the other party’s name or number
may not be displayed correctly
depending on the type of Blue-
tooth
® phone you have.
●The incoming call display mode
can be set. ( P.189)
●The ringtone that has been set in
the sound settings screen can be
heard when there is an incoming
call. Depending on the type of
By home screen
Receiving a call using
the Bluetooth® hands-
free system
When a call is received, the
following screen is dis-
played with a sound.
Incoming calls