TOYOTA RAV4 HYBRID 2020 Accessories, Audio & Navigation (in English)

2118-1. Connected Services overview
8
Connected Services
*: Vehicles equipped with remote connect only
Remote Connect is a service
that lets you view and remotely
control certain aspects of your
vehicle.
■Subscription
 After you sign the Telematics
Subscription Service Agree-
ment (see the Safety Connect
section in “OWNER’S MAN-
UAL”), download the Toyota
App from your smartphone
app store, and register within
the app (or enroll and com-
plete registration at the
dealer), you can begin using
these services.
 A variety of subscription terms
are available. Contact your
Toyota dealer, or call 1-800- 331-4331 for further subscrip-
tion details.
■Availability of function
 Remote Connect is available
in the contiguous United
States, Washington D.C,
Alaska, Puerto Rico, Canada
and United States Virgin
Islands.
●Availability of functions of the
Remote Connect is dependent on
network reception level.
●Remote Connect s hould only be
used by authorized users.
●Laws in some communities may
require that the vehicle be within
view of the user when operating
Remote Connect.
In some states, use of Remote
Connect may violate state or local
laws. Before using Remote Con-
nect, check your state and local
laws.
●Any malfunction of the vehicle
should be repaired by your Toyota
dealer.
●Remote Connect i s designed to
work at temperatures above
approximately -22 °F (-30 °C).
This specification is related to the
Remote Conne ct operation, but is
dependent on the vehicle’s oper-
ating temperature range which
may be different.
●Content is subject to change with-
out notice.
●Additional information can be
found at https://www.toyota.com/
connected-services in the United
States, https://www.toyota.ca/
connected in Canada, and
http://www.toyotapr.com/
connected-services in Puerto Rico.
Type D: Function
achieved by using
DCM and a smart-
phone
The functionality of Remote
Connect and Service Con-
nect are made possible by
the use of a DCM and a
smartphone.
For details about these ser-
vices, refer to
http://www.toyota.com/
connected-services/.
Remote Connect*

2128-1. Connected Services overview
Service Connect uses DCM to
collect and transmit vehicle data
that allows Toyota to provide:
Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle
Alerts, Required Mainte-
nance, and Vehicle Condition
Status)
 Maintenance Notifications
 Vehicle Alert Notifications
■Availability of function
 Service Connect is available
in the contiguous United
States, Washington D.C,
Alaska, Puerto Rico, Canada
and United States Virgin
Islands.
●Availability of fun ctions of the Ser-
vice Connect is dependent on net-
work reception level.
WA R N I N G
●Operating Remote Connect
incorrectly may lead to unfore-
seen accidents or malfunctions.
Check the vehicle condition and
assume full responsibility before
using.
Service Connect

2138-2. Connected Services operation
8
Connected Services
8-2.Connected Services operation
From the “MENU” button
1 Press the “MENU” button.
2 Select “Apps”. 3
Follow the steps in “From the
“APPS” button” from step 2.
( P.213)
From the “APPS” button
1 Press the “APPS” button.
 If a specific application screen
is displayed, press the
“APPS” button again.
2 Select the desired application
screen button.
: Select to activate an applica-
tion.
“Update”: Select to update the
applications. ( P.213)
: Displays the number of new
notifications for the application
When the Toyota Apps is acti-
vated, an application may need
to be updated. To update an
application, it is necessary to
download update data and
install it.
■Downloading update
If an update is available,
“Update” can be selected.
1 Select “Update” on the appli-
cation screen. ( P.213)
Toyota Apps
Toyota Apps is a function
that enables certain apps
installed on a smartphone
or the system to be dis-
played on and operated
from the system screen.
Before the Toyota Apps can
be used, some setup needs
to be performed. ( P.207)
For details about the func-
tions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/
connected in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico.
Using Toyota Apps
Updating an application

2148-2. Connected Services operation
2Check that downloading
starts.
“Download in Background”: Select
to operate other functions while
downloading.
“Cancel”: Select to cancel updating.
3Check that downloading is
complete.
“Later”: Select to install later. When
this screen button is selected, the
screen will re turn to the last dis-
played screen. To install the update
data: ( P.214)
“See Detail”: Select to display
detailed information on the update
data.
“Install”: Select to install the update
data. Follow the steps “Installing
the update data” from step 2.
(  P.214)
■Installing the update data
After the downloading is com-
plete, “Update” will be changed
to “Install”.
1 Select “Install” on the appli-
cation screen. ( P.213)
2 Select “Continue”.
“Later”: Select to postpone the
installation of the update data and
go back to the previous screen.
3Check that installing is
started.
“Install in Background”: Select to
operate other functions while
installing.
4Select “OK” after the install-
ing is complete.
●The Toyota Apps cannot be oper-
ated while installing.
When problems occur with start-
ing the application player, a
message will appear on the
screen. Referring to the follow-
ing items, identify the problem
and take the suggested correc-
tive action.
“When it is safe and legal to
do so, please ensure your
Toyota mobile application is
running and logged in on your
phone.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
 “Installation failed, please try
again”
Installation can be attempted again
by changing to the application
screen and pressing the “Install”
switch.
“Application download error.
Please try again later.”
Downloading can be attempted
again by checking the communica-
If a message appears on
the screen

2158-2. Connected Services operation
8
Connected Services
tion status, changing to the applica-
tion screen and pressing the
“Download” switch again.
 “Download error, some Toyota
mobile application functions
may not work as expected.
Please reinitiate the download
process.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
Please ensure your Toyota mobile
application is running and logged in
on your phone while vehicle is not
moving.
 “To use the services, Toyota
mobile application needs to
be running on your phone.
For more information, please
visit toyota.com or call 1-800-
331-4331 in the United
States, 1-888-869-6828 in
Canada, and 1-877-855-8377
in Puerto Rico.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
 “Communication unsuccess-
ful. Please try again.”
Communication was disconnected.
After a few moments, retry the
operation.
A keyword can be entered to an
application by the software key-
board or voice recognition func-
tion. For details about the
functions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States,
http://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico.
The keyboard layout can be
changed. ( P.60)
Entering keyword opera-
tion

2168-2. Connected Services operation
1Display the application
screen. ( P.213)
2 Select the desired application
screen button.
3 Select the character entering
space.
4 Enter a search term, and
then select “OK”.
5 Entering characters will be
reflected on the character
entering space.
 For details on operating the
keyboard:  P. 3 0
1 Display the application
screen. ( P.213)
2 Select the desired application
screen button.
3 Press the talk switch.
( P.158)
4 Say the desired keyword.
 Completion of the keyword
will be detected automatically.
5 Search results will be dis-
played on the screen.
*: Premium Audio only
●The hands-free system cannot be
used while Destination Assist is
being used.
■From the map screen
1 Press the “MAP” button.
2 Select .
Entering a keyword using
the software keyboard
Entering a keyword using
the voice recognition func-
tion
Destination Assist*
Destination Assist provides
you with live assistance for
finding destinations via the
Toyota response center. You
can request either a specific
business, address, or ask
for help locating your
desired destination by cate-
gory, such as restaurants,
gas stations, shopping cen-
ters or other Points of Inter-
est (POI).
After you tell the agent your
choice of destination, its
coordinates are sent wire-
lessly to your vehicle’s navi-
gation system.
Make a call with Destina-
tion Assist

2178-2. Connected Services operation
8
Connected Services
3Follow the steps in “From the
menu screen” from step 3.
( P.217)
■From the menu screen
1 Press the “MENU” button.
2 Select “Destination”.
3 Select “Dest Assist”.
4 When an agent comes on the
line, tell the agent the
address, business name, or
the type of POI or service.
 To adjust the call volume,
select “-” or “+”, or use the vol-
ume switch on the steering
wheel during the call.
 To hang up the phone, select
“End” or press the switch
on the steering wheel.
5 After the agent helps you
determine your location of
choice, select the screen but-
ton of the desired action.
“Save”: Select to register as a
memory point.
“Go”: Select to set as a destination.
: Select to call the registered
number.

2188-3. Setup
8-3.Setup
1Press the “MENU” button.
2 Select “Setup”.
3 Select “Toyota Apps”.
4 Select the desired items to
be set.
Select to set the pop up
reminder for smartphone
data usage. ( P.218)
Select to detect if an iPhone
app is automatically turned on/off.
Select to turn on/off the
enhanced USB connection
mode
• When an iPhone is connected
while this setting is set to “On”,
communication with devices con-
nected to other USB ports may
not be possible. Also, depending
on the device, charging may not
be possible.
Select to reset all setup items
to default setting.
The data usage notification pop-
up, which indicates that the sys-
tem will use an internet connec-
tion, can be enabled/disabled.
1 Display the Toyota Apps set-
tings screen. ( P.218)
2 Select “Data Usage Mes-
sage”.
3 Change the setting as
desired.
Toyota Apps settings
Toyota Apps settings can be
changed.
Displaying the Toyota
Apps settings screen
Toyota Apps settings
screen
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219
Index
Alphabetical Index ......220

220Alphabetical Index
Alphabetical Index
A
AM/FM/SiriusXM (SXM) radio 125
Available HD Radio™ technol- ogy ..................................... 129
Caching a radio program...... 126
Displaying the radio ID ......... 131
How to subscribe to SiriusXM Radio Services ................... 130
Overview .............................. 125
Presetting a station .............. 126
Radio broadcast data system128
Radio options ....................... 127
Refer to the table below to iden- tify the problem and take the
suggested corrective action ........................................... 132
Selecting a station from the list ........................................... 127
Smart favorites ..................... 132
Troubleshooting guide .......... 129
Using HD Radio™ technology ........................................... 128
Android Auto .......................... 139 Overview .............................. 139
“Android Auto” button (“Menu” screen) .............................. 14, 54
Apple CarPlay
®/Android Auto . 53
Establishing an Android Auto connection ............................ 54
Establishing an Apple CarPlay connection ............................ 53
Troubleshooting...................... 56
“Apple CarPlay” button (“Menu” screen) .............................. 14, 53
“Apps” button (“Menu” screen) ......................................... 14, 213
“APPS” button ..... .............12, 213
Audio/visual remote controls 144
“Audio” button (“Menu” screen) ......................................... 14, 120
“Audio” button (“Setup” screen) .........................................18, 146
“AUDIO” button ........12, 120, 121
Audio settings.........................146 Audio settings screen ...........146
Displaying the audio settings screen.................................146
B
Basic function ...........................12
Basic information before opera-tion ...........................................26
Basic operation.................72, 120
Bluetooth
® audio ....................140
Overview ..............................140
Registering/Connecting a Blue-
tooth
® device ......................142
Bluetooth
® phone message func-
tion .........................................184 Calling the message sender .187
Checking received messages ...........................................185
Displaying the message screen ...........................................184
Receiving a mess age ...........184
Replying to a message (dicta- tion reply)............................186
Replying to a message (quick reply) ..................................186
“Bluetooth” button (“Setup” screen) ...............................18, 40
Buttons overview......................12 Operations of each part ..........12
C
Clock settings .....................14, 61
Command list ..........................162Command list overview ........162
Connected Service s ...............204
Functional overview..............204
Connected Services operation