TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

4715-12. Voice command system operation
5
Audio
Recognizable voice commands
and their actions are shown
below.
Frequently used commands
are listed in the following
tables.
 For devices that are not
installed to the vehicle, com-
mands relating to that device
may not be displayed on the
screen. Also, depending on
other conditions, such as
compatibility, some com-
mands may not be displayed
on the screen.
 The functions available may
vary according to the system
installed.
 Voice recognition language
can be changed. ( P.424)
 When an Apple Car-
Play/Android Auto connec-
tion is established, some
commands will become
unavailable.
■Common
■Top menu
*: Vehicle must be parked
Command list
Command list overview
Command list
CommandAction
“Help”
Displays exam-
ples of some of
the available
commands
“Go back”Returns to the
previous screen
“Cancel”
Cancels the
voice command
system
“Start over”Returns to top
menu screen
“Pause”
Temporarily
pauses a voice
session until it is
resumed by
pressing the talk
switch again.
CommandAction
“Show com-
mand examples
for

4725-12. Voice command system operation
■Phone
*: If the system does not recognize the name of a contact, create a
voice tag. ( P.493) The name of
a contact can also be recognized
by adding a voice tag.
■While in a phone call
■While incoming message
notification is displayed
*
*: Full screen message notification must be turned on within the
phone settings ( P.491)
CommandAction
“Call ”*
Places a call to
the specified
contact from the
phone book
“Call
”
*
Places a call to
the specified
phone type of
the contact from
the phone book
“Dial number>”Places a call to
the specified
phone number
“Redial”
Places a call to
the phone num-
ber of the latest
outgoing call
“Call back”
Places a call to
the phone num-
ber of latest
incoming call
“Show recent
calls”Displays the call
history screen
“Send a mes-
sage to tact>”
Sends a text
message to
specified con-
tact from the
phone book
CommandAction
“Send ”
Sends DTMF
tones has speci-
fied
“Mute”
Mutes the micro-
phone (far side
cannot hear the
conversation)
“Unmute”Unmutes the
microphone
CommandAction
“Read message”
Reads the
incoming mes-
sage over the
vehicle speakers
“Ignore”
Ignores the
incoming mes-
sage notification
“Reply”
Initiates sending
a reply to the
incoming mes-
sage
“Call”
Places a call to
the phone num-
ber of incoming
message

4735-12. Voice command system operation
5
Audio
■Radio
*1: A station list must be built first using the radio screen ( P.435)
*2: Requires a satellite radio sub-
scription
■Audio*
*: The audio device must be con- nected via a USB cable to use the
CommandAction
“Tune to quency> AM”
Changes the
radio to the
specified AM fre-
quency
“Tune to quency> FM”
Changes the
radio to the
specified FM fre-
quency
“Play a
station”
Changes the
radio to an FM
station of the
specified genre
*1
“Tune to preset
<1-36>”
Changes the
radio to the
specified preset
radio station
“Tune to a
satel-
lite station”
Changes the
radio to a satel-
lite radio channel
of the specified
genre
*2
“Tune to lite channel
name>”
Changes the
radio to the sat-
ellite radio chan-
nel with the
specified name
*2
“Tune to chan-
nel on
XM”
Changes the
radio to a satel-
lite radio channel
of the specified
number
*2
CommandAction
“Play Playlist
”Plays tracks
from the
selected playlist
“Play Artist
”Plays tracks
from the
selected artist
“Play Song
”Plays the
selected track
“Play Album
”Plays tracks
from the
selected album
“Play Genre
”Plays tracks
from the
selected genre
“Play Composer
”
Plays tracks
from the
selected com-
poser
“Play Podcast
”Plays tracks
from the
selected podcast
“Play Audiobook
”
Plays tracks
from the
selected audio-
book
“Audio On”
Turns the
audio/visual sys-
tem on
“Audio Off”
Turns the
audio/visual sys-
tem off
“Change the
audio source to
”Sets the source
to the specified
audio mode

4745-12. Voice command system operation
functionality in this section
■Toyota Apps
*: When an application is opened and is in full screen mode, press-
ing the talk switch will start the
voice command system and com-
mands for the currently displayed
application will be available
●Commands relating to operation
of the audio/visual system can
only be performed when the
audio/visual system is turned on.
CommandAction
“Launch cation name>”
*Activates the
Toyota Apps

4755-13. Phone operation (Hands-free system for cellular phones)
5
Audio
5-13.Phone operation (Hands-free system for cellular phones)
The phone screen can be
reached by the following meth-
ods:
From the “PHONE” button
1 Press the “PHONE” button.
From the “MENU” button
1 Press the “MENU” button,
then select “Phone”.
The following functions can be
used on phone operation:
 Registering/connecting a
Bluetooth
® device ( P.400)
 Placing a call using the Blue-
tooth
® hands-free system
( P.480)
 Receiving a call using the
Bluetooth
® hands-free system
( P.483)
 Talking on the Bluetooth
®
hands-free system ( P.484)The following function can be
used on message function:

Using the Bluetooth
® phone
message function ( P.486)
The following functions can be
made in the system:
 Phone settings ( P.491)
 Bluetooth
® settings ( P.404)
Quick reference
Phone screen operation
Bluetooth® hands-free
system operation
Message function
Setting up a phone

4765-13. Phone operation (Hands-free system for cellular phones)
●This system is not guaranteed to
operate with all Bluetooth®
devices.
●If your cellular phone does not
support Bluetooth®, this system
cannot function.
●In the following conditions, the
system may not function:
• The cellular phone is turned off.
• The current position is outside the
communication area.
• The cellular phone is not con-
nected.
• The cellular phone has a low bat- tery.
●Depending on the type of Blue-
tooth® phone, some function is
not available.
●When using the hands-free sys-
tem or Bluetooth® audio and
Wi-Fi® Hotspot functions at the
same time, the following problems
may occur:
• The Bluetooth
® connection may
be cut.
• Noise may be heard on the Blue-
tooth
® audio playback.
• A noise may be heard during phone calls.
●Bluetooth® uses the 2.4 GHz fre-
quency band. If both a Wi-Fi® con-
nection and Bluetooth®
connection are being used simul-
taneously, each connection may
be affected.
●If a Bluetooth® device is attempt-
ing to connect to the vehicle while
another device is connected as a
Bluetooth
® audio device or con-
nected using the hands-free sys-
tem or Wi-Fi
® Hotspot function,
the communication speed may
decrease or malfunctions may
occur, such as image distortion or
audio skipping. If a Bluetooth
®
device is connected to the system,
the interference it may cause will
be reduced. When carrying a
device with its Bluetooth
® connec-
tion enabled, make sure to regis-
ter it to the system and connect it
or disable its Bluetooth
® function.
●When a device is connected via
Bluetooth®, the Bluetooth® icon
on the status bar will be displayed
in blue. ( P.388)
Some basics
The hands-free system
enables calls to be made
and received without having
to take your hands off the
steering wheel.
This system supports Blue-
tooth
®. Bluetooth® is a wire-
less data system that
enables cellular phones to
be used without being con-
nected by a cable or placed
in a cradle.
The operating procedure of
the phone is explained here.
When an Apple CarPlay
connection is established,
phone functions will be per-
formed by Apple CarPlay
instead of the hands-free
system.
WA R N I N G
●While driving, do not operate a
cellular phone.

4775-13. Phone operation (Hands-free system for cellular phones)
5
Audio
To use the hands-free system
for cellular phones, it is neces-
sary to register a cellular phone
with the system. (P.400)
■Connecting a Bluetooth®
device
Registering an additional
device
1 Display the phone top
screen. ( P.475)
2 Select “Select Device”.
3 Select “Add Device”.
 When another Bluetooth
®
device is connected, a confir-
mation screen will be dis-
played. To disconnect the
Bluetooth
® device, select
“Yes”.
4 Follow the steps in “Register-
ing a Bluetooth
® phone for
the first time” from step 5.
( P.400)
Selecting a registered device
1 Display the phone top
screen. ( P.475)
2 Select “Select Device”.
3 Select the desired device to
be connected.
4 Check that a confirmation
screen is displayed when the
connection is complete.
 If an error message is dis-
played, follow the guidance
on the screen to try again.
■Bluetooth® phone condition
display
The condition of the Bluetooth
®
phone appears on the upper
right side of the screen.
WA R N I N G
●Your audio unit is fitted with
Bluetooth® antennas. People
with implantable cardiac pace-
makers, cardiac resynchroniza-
tion therapy-pacemakers or
implantable cardioverter defibril-
lators should maintain a reason-
able distance between
themselves and the Bluetooth
®
antennas. The radio waves may
affect the operation of such
devices.
●Before using Bluetooth®
devices, users of any electrical
medical device other than
implantable cardiac pacemak-
ers, cardiac resynchronization
therapy-pacemakers or implant-
able cardioverter defibrillators
should consult the manufacturer
of the device for information
about its operation under the
influence of radio waves. Radio
waves could have unexpected
effects on the operation of such
medical devices.
NOTICE
●Do not leave your cellular phone
in the vehicle. The temperature
inside may rise to a level that
could damage the phone.
Registering/Connecting a
Bluetooth® phone

4785-13. Phone operation (Hands-free system for cellular phones)
(P.388)
■Steering switch
By pressing the phone switch, a
call can be received or ended
without taking your hands off the
steering wheel.
Phone switch
• If the switch is pressed during a call, the call will end.
• If the switch is pressed when an incoming call is r eceived, the call
will be answered.
• If the switch is pressed during a call when a separate incoming
call is waiting, the waiting call will
be answered.
• If the switch is pressed when an Apple CarPlay/Android Auto con-
nection is established, the Apple
CarPlay/Android Auto phone
application will be displayed on
the system screen.
Volume control switch
• Press the “+” side to increase the volume.
• Press the “-” side to decrease the volume.
■Microphone
The microphone is used when
talking on the phone.
●The other party’s voice will be
heard from the front speakers.
The audio/vis ual system will be
muted during phone calls or when
hands-free voice commands are
used.
●Talk alternately with the other
party on the phone. If both parties
speak at the same time, the other
party may not hear what has been
said. (This is not a malfunction.)
●Keep call volume down. Other-
wise, the other party’s voice may
be audible outside the vehicle and
voice echo may increase. When
talking on the phone, speak
clearly towards the microphone.
●The other party may not hear you
clearly when:
• Driving on an unpaved road.
(Making excessive traffic noise.)
• Driving at high speeds.
• The roof or windows are open.
• The air conditioning vents are pointed towards the microphone.
• The sound of the air conditioning fan is loud.
• There is a negative effect on
sound quality due to the phone
and/or network being used.
Using the phone
switch/microphone
A
B

4795-13. Phone operation (Hands-free system for cellular phones)
5
Audio
Press the talk switch to operate
the voice command system.
The voice command system
and its list of commands can
be operated. ( P.468)
 The following data is stored
for every registered phone.
When another phone is con-
nected, the following regis-
tered data cannot be read:
• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings
●When a phone’s registration is
deleted, the above-mentioned
data is also deleted.
A lot of personal data is regis-
tered when the hands-free sys-
tem is used. When selling or
disposing of the v ehicle, initial-
ize the data. ( P.427)
 The following data in the sys-
tem can be initialized:
• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings
●Once initialized, the data and set-
tings will be eras ed. Pay addi-
tional attention when initializing
the data.
NOTICE
●Do not touch and put a sharp
object to the microphone. It may
cause failure.
Voice command system
About the contacts in the
contact list
When selling or disposing
of the vehicle

4805-13. Phone operation (Hands-free system for cellular phones)
1Display the phone top
screen. ( P.475)
2 Select the desired method to
call from.
■Calling methods from
phone screen
 By call history ( P.480)
 By favorites ( P.481)
 By contacts ( P.481)
 By keypad ( P.482)
 By message ( P.489)
■Also the following lists are
available from each func-
tion’s screen
 By voice command system
( P.469)
 By home screen ( P.483)
Up to 30 of the latest call history
items (missed, incoming and
outgoing) can be selected.
1 Display the phone top
screen. ( P.475)
2 Select “History” and select
the desired contact.
 If the contact which is not reg-
istered on the contact list is
selected, the name is dis-
played as “Unknown Con-
tact”. In this case, select the
number to make a call prop-
erly.
3 Check that the dialing screen
is displayed.
●The icons of call type are dis-
played.
: Missed call
: Incoming call
: Outgoing call
●When making a call to the same
number continuously, only the
most recent call is listed in call his-
tory.
●When a phone number registered
in the contact list is received, the
name is displayed.
●Number-withheld calls are also
Placing a call using
the Bluetooth® hands-
free system
After a Bluetooth® phone
has been registered, a call
can be made using the
hands-free system. There
are several methods by
which a call can be made, as
described below.
Calling methods on the
Bluetooth
® phone
By call history