maintenance TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

RAV4-HV_OM_OM0R025U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

5TABLE OF CONTENTS
1
2
3
4
5
6
7
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9
10
5-16.Connected Services over-view
Connected Services ...... 505
Type A: Function achieved by using a smartphone or DCM.................................... 506
Type B: Function achieved by using DCM and the system
.................................... 508
Type C: Function achieved by using DCM .................. 509
Type D: Function achieved by using DCM and a smart-
phone .......................... 512
5-17.Connected Services opera- tion
Toyota Apps .................. 514
5-18.Setup Toyota Apps settings ..... 518
6-1. Using the air conditioning
system and defogger
Automatic air conditioning system ......................... 520
Heated steering wheel/seat heaters/seat ventilators 527
6-2. Using the interior lights Interior lights list ............ 530
6-3. Using the storage features List of storage features . 533
Luggage compartment fea- tures ............................ 537
6-4. Using the other interior fea- tures
Other interior features ... 542
Garage door opener...... 5527-1. Maintenance and care
Cleaning and protecting the vehicle exterior ............ 562
Cleaning and protecting the vehicle interior ............. 565
7-2. Maintenance Maintenance requirements.................................... 568
General maintenance .... 569
Emission inspection and maintenance (I/M) programs.................................... 572
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 573
Hood .............................. 575
Positioning a floor jack .. 577
Engine compartment ..... 578
12-volt battery................ 584
Tires .............................. 586
Tire inflation pressure .... 600
Wheels .......................... 602
Air conditioning filter ...... 604
Cleaning the hybrid battery (traction battery) air intake
vent and filter .............. 606
Wiper insert replacement .................................... 610
Wireless remote control/elec- tronic key battery ......... 613
Checking and replacing fuses .................................... 616
Light bulbs ..................... 61
8
6Interior features
7Maintenance and care

6TABLE OF CONTENTS
8-1. Essential informationEmergency flashers ...... 628
If your vehicle has to be stopped in an emergency.................................... 629
If the vehicle is trapped in ris- ing water...................... 630
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 631
If you think something is wrong .......................... 635
If a warning light turns on or a warning buzzer sounds 636
If a warning message is dis- played.......................... 647
If you have a flat tire...... 651
If the hybrid system will not start ............................. 660
If you lose your keys ..... 661
If the fuel filler door cannot be opened ........................ 662
If the electronic key does not operate properly (vehicles
with smart key system) 663
If the 12-volt battery is dis- charged ....................... 665
If your vehicle overheats 670
If the vehicle becomes stuck .................................... 6749-1. Specifications
Maintenance data (fuel, oil level, etc.) .................... 676
Fuel information............. 685
Tire information ............. 687
9-2. Customization Customizable features... 697
9-3. Initialization Items to initialize ............ 708
10-1.For owners Reporting safet y defects for
U.S. owners ................. 710
Seat belt instructions for Canadian owners (in
French) ........................ 711
SRS airbag instructions for Canadian owners (in
French) ........................ 712
What to do if... (Troubleshoot- ing) ............................. 722
Alphabetical Index ........ 725
8When trouble arises9Vehicle specifications
10For owners
Index

741-4. Hybrid system
■Charging the 12-volt battery
 P. 6 6 7
■After the 12-volt battery has dis-
charged or when the terminal
has been removed and installed
during exchange, etc.
The gasoline engine may not stop
even if the vehicle is being driven by
the hybrid battery (traction battery).
If this continues for a few days, con-
tact your Toyota dealer.
■Sounds and vibrations specific
to a hybrid vehicle
There may be no engine sound or
vibration even though the vehicle is
able to move with the “READY” indi-
cator is illuminated. For safety,
make sure to shift the shift lever to P
and apply the parking brake when
parked.
The following sounds or vibrations
may occur when the hybrid system
is operating and are not a malfunc-
tion:
●Motor sounds may be heard from
the engine compartment.
●Sounds may be heard from the
hybrid battery (traction battery)
under the rear seats when the
hybrid system starts or stops.
●Relay operating sounds such as a
snap or soft clank will be emitted
from the hybrid battery (traction
battery), under the rear seats,
when the hybrid system is started
or stopped.
●Sounds from the hybrid system
may be heard when the back door
is open.
●Sounds may be heard from the
transmission when the gasoline
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard
when accelerating sharply.
●Sounds may be heard due to
regenerative braking when the
brake pedal is dep ressed or as
the accelerator pedal is released.
●Vibration may be felt when the
gasoline engine starts or stops.
●Cooling fan sounds may be heard
from the air intake vent under the
rear seat.
■Maintenance, repair, recycling,
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling
and disposal. Do n ot dispose of the
vehicle yourself.
When driving with the gasoline
engine stopped, a sound, which
changes in accordance with the
driving speed, will be played in
order to warn people nearby of
the vehicle’s approach. The
sound will stop when the vehicle
speed exceeds approximately
22 mph (35 km/h).
■Vehicle proximity notification
system
In the following ca ses, the vehicle
proximity notification system may be
difficult for surrounding people to
hear.
●In very noisy areas
●In the wind or the rain
Also, as the vehicle proximity notifi-
cation system is installed on the
front of the vehicle, it may be more
difficult to hear fr om the rear of the
vehicle compared to the front.
■If “Proximity Notification Sys-
tem Malfunction Visit Your
Dealer” is displayed on the
multi-information display
The system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
Vehicle proximity notifica-
tion system

801-4. Hybrid system
When a certain level of impact is
detected by the impact sensor,
the emergency shut off system
blocks the high voltage current
and stops the fuel pump to mini-
mize the risk of electrocution
and fuel leakage. If the emer-
gency shut off system activates,
your vehicle will not restart. To
restart the hybrid system, con-
tact your Toyota dealer.
A message is automatically dis-
played when a malfunction
occurs in the hybrid system or
an improper operation is
attempted.
If a warning message is shown
on the multi-information display,
read the message and follow the
instructions.
NOTICE
■Hybrid battery (traction bat-
tery) air intake vent
●Make sure not to block the air
intake vent with anything, such
as a seat cover, plastic cover, or
luggage. The hybrid battery
(traction battery) may overheat
and be damaged.
●When dust etc. has accumu-
lated in the air intake vent, clean
it with a vacuum cleaner to pre-
vent the vent from clogging.
●Do not get water or foreign
materials in the air intake vent
as this may cause a short circuit
and damage the hybrid battery
(traction battery).
●Do not carry large amounts of
water such as water cooler bot-
tles in the vehicle. If water spills
onto the hybrid battery (traction
battery), the battery may be
damaged. Have the vehicle
inspected by your Toyota
dealer.
●There is a filter installed to the
air intake vent. When the filter
remains noticeably dirty even
after cleaning the air intake
vent, filter cleaning or replace-
ment is recommended. For
information regarding filter
cleaning or replacement, refer
to P.606.
●If “Maintenance Required for
Traction Battery Cooling Parts
See Owner’s Manual” is shown
on the multi-information dis-
play, the air intake vent and filter
may be clogged. Refer to P.606
for information on how to clean
the air intake vent.
Emergency shut off sys-
tem
Hybrid warning message

821-5. Theft deterrent system
1-5.Theft deterrent system
Vehicles without smart key
system
The indicator light flashes after
the key has been removed from
the power switch to indicate that
the system is operating.
The indicator light stops flashing
after the registered key has
been inserted into the power
switch to indicate that the sys-
tem has been canceled.
Vehicles with smart key sys-
tem
The indicator light flashes after
the power switch has been
turned to OFF to indicate that
the system is operating.
The indicator light stops flashing
after the power switch has been
turned to ACC or ON to indicate
that the system has been can-
celed.
■System maintenance
The vehicle has a maintenance-free
type immobilizer system.
■Conditions that may cause the
system to malfunction
●If the grip portion of the key is in
contact with a metallic object
●If the key is in close proximity to or
touching a key to the security sys-
tem (key with a built-in transpon-
der chip) of another vehicle
Immobilizer system
The vehicle’s keys have
built-in transponder chips
that prevent the hybrid sys-
tem from starting if a key
has not been previously
registered in the vehicle’s
on-board computer.
Never leave the keys inside
the vehicle when you leave
the vehicle.
This system is designed to
help prevent vehicle theft but
does not guarantee absolute
security against all vehicle
thefts.
Operating the system

851-5. Theft deterrent system
1
For safety and security
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The side windows and moon
roof (if equipped) or pan- oramic moon roof (if
equipped) are closed before
the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system
will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarm:
 Unlock the doors.
 Turn the power switch to ACC
or ON, or start the hybrid sys-
tem. (The alarm will be deacti-
vated or stopped after a few
seconds.)
■System maintenance
The vehicle has a maintenance-free
type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 Vehicles without smart key
system: A locked door is
unlocked or opened in any
way other than using the
wireless remote control or
key. (The doors will lock
again automatically.)
 Vehicles with smart key sys-
tem: A locked door is
unlocked or opened in any
way other than using the
entry function, wireless
remote control or mechani-
cal key. (The doors will lock
again automatically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

1112-1. Instrument cluster
2
Vehicle status information and indicators
inflation pressure display func-
tion)
Select to register the ID codes of
the tire pressure s ensors to the tire
pressure warning system.
• “Change Wheel” (for models
made in Japan
* without tire infla-
tion pressure display function)
Select to change the tire pressure
warning system sensor ID code set.
To enable this function, a second
set of tire pressure warning system
sensor ID codes must be registered
by a Toyota dealer. For information
regarding changing the registered
ID code set, contact your Toyota
dealer.
*: The country of production is writ- ten on the Certification Regula-
tion label. ( P.676)
 “Scheduled Maintenance”
( P.569)
Select to reset the scheduled main-
tenance information (message indi-
cating maintenance is required and
distance until the next mainte-
nance) after all maintenance is per-
formed.
■ Settings
 “Language”
Select to change the language on
the multi-information display.
 “Units”
Select to change t he units of mea-
sure displayed.
 “Meter Type” (7-inch display)
Select to change the speedometer
display.
 (EV indicator) ( P. 7 3 )
Select to enable/disable the EV
indicator.
 (Driving information dis-
play settings)
Select to set up t he following items.
• “Hybrid System”
Select to enable/disable the ECO
Accelerator Guidance (P.105).
• “Fuel Economy”
Select to change the display on
Fuel Economy ( P.105).
 (Audio settings) (if
equipped)
Select to enable/disable
screen.
 (Vehicle information dis-
play settings)
• “Display Contents”
Select to set up t he following items.
“Energy monitor”:
Select to enable/disable the Energy
monitor ( P. 1 1 3 )
“AWD”:
Select to enable /disable the AWD
system display ( P.108).
• “Drive Info Type”
Select to change the drive informa-
tion type display between trip and
total. ( P.108).
• “Drive Info Items”
Select to set the items on the upper
and lower side of the drive informa-
tion screen. from th ree items, aver-
age speed, distance and total time.
 “Trip Summary”
Select to set the items displayed

2084-1. Before driving
4Apply the parking brake
firmly.
5 Shift into P and turn off the
hybrid system.
 When restarting after parking
on a slope:
1 With the transmission in P,
start the hybrid system. Be
sure to keep the brake pedal
depressed.
2 Shift into a forward gear. If
reversing, shift into R.
3 If the parking brake is in man-
ual mode, release the park-
ing brake. ( P.224)
4 Release the brake pedal, and
slowly pull or back away from
the wheel blocks. Stop and
apply the brakes.
5 Have someone retrieve the
blocks.
■Break-in schedule
If your vehicle is new or equipped
with any new power train compo-
nents (such as an engine, transmis-
sion, differential or wheel bearing),
Toyota recommends that you do not
tow a trailer unt il the vehicle has
been driven for over 500 miles (800
km).
After the vehicle has been driven for
over 500 miles (800 km), you can
start towing. However, for the next
500 miles (800 km), drive the vehi-
cle at a speed of less than 45 mph
(72 km/h) when towing a trailer, and
avoid full throttle acceleration.
■Maintenance
●If you tow a trailer, your vehicle
will require more f requent mainte-
nance due to the additional load. (See “Scheduled Maintenance
Guide” or “Owner
’s Manual Sup-
plement”.)
●Retighten the fixing bolts of the
towing ball and bracket after
approximately 600 miles (1000
km) of tra iler towing.
■If trailer sway occurs
One or more factors (crosswinds,
passing vehicles, rough roads, etc.)
can adversely affect handling of
your vehicle and trailer, causing
instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to contr ol trailer sway-
ing by turning the steering wheel.
• Begin releasing the accelerator
pedal immediately but very gradu-
ally to reduce speed.
Do not increase speed. Do not
apply vehicle brakes.
If you make no extreme correction
with the steering or brakes, your
vehicle and trailer should stabilize (if
enabled, Trailer Sway Control can
also help to stabilize the vehicle and
trailer.).
●After the trailer swaying has
stopped:
• Stop in a safe place. Get all occu-
pants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer. Make sure the load has not
shifted.
Make sure the tongue weight is
appropriate, if possible.
• Check the load in the vehicle.
Make sure the vehicle is not over-
loaded after occupants get in.
If you cannot find any problems, the
speed at which trailer swaying
occurred is beyond the limit of your
particular vehicle-trailer combina-
tion. Drive at a lower speed to pre-
vent instability. Remember that

3824-6. Driving tips
WA R N I N G
●When driving off-road or in rug-
ged terrain, do not drive at
excessive speeds, jump, make
sharp turns, strike objects, etc.
This may cause loss of control
or vehicle rollover causing
death or serious injury. You are
also risking expensive damage
to your vehicle’s suspension
and chassis.
NOTICE
■To prevent the water damage
Take all necessary safety mea-
sures to ensure that water dam-
age to the hybrid battery (traction
battery), hybrid s ystem or other
components does not occur.
●Water entering the engine com-
partment may cause severe
damage to the hybrid system.
Water entering the interior may
cause the hybrid battery (trac-
tion battery) stowed under the
rear seats to short circuit.
●Water entering the hybrid trans-
mission will cause deterioration
in transmission quality. The mal-
function indicator may come on,
and the vehicle may not be driv-
able.
●Water can wash the grease
from wheel bearings, causing
rusting and premature failure,
and may also enter the hybrid
transaxle case, reducing the
gear oil’s lubricating qualities.
■When you drive through
water
If driving through water, such as
when crossing shallow streams,
first check the depth of the water
and the bottom of the riverbed for
firmness. Drive slowly and avoid
deep water.
■Inspection after off-road driv-
ing
●Sand and mud that has accu-
mulated around brake discs
may affect braking efficiency
and may damage brake system
components.
●Always perform a maintenance
inspection after each day of off-
road driving that has taken you
through rough terrain, sand,
mud, or water. For scheduled
maintenance information, refer
to the “Scheduled Maintenance
Guide” or “Owner’s Manual
Supplement”.