battery TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

SAFETY PRECAUTIONS
Your R AV4 Hybrid has both high-voltage DC and AC systems as well as a 12-vo l t system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery as sembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle re occurs, extinguish it with a Class D powder-type re extinguisher.
Toyo t a recommends having maintenance and repairs for your R AV4 Hybrid
performed by an authorized Toyo t a dealership. To locate your nearest authorized
Toyo t a dealership, contact the Toyo t a Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .

12Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
WARRANTY COVERAGE AT A GLANCE
1Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 mi\
les, whichever occurs rst.2Specic components may have longer coverage under terms of the Powert\
rain Warranty.3Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certied Emission
Control System. Vehicles covered by this warranty are also covered by t\
he Federal Emission Control Warranty.
2
2
1
3

13Yo u r Warranties in Detail
WARRANTY

W H AT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyo t a , subject to the
exceptions indicated under “What
Is Not Covered” on pages 15 –16.
Coverage is for 36 months or 36,000 miles,
whichever occurs rst, with the exception of
wheel alignment and wheel balancing, which
are covered for 12 months or 12,000 miles,
whichever occurs rst.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
The Toyo t a Hybrid Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs rst for the
following components:
• Hybrid battery control module
(battery voltage sensor)
• Hybrid control module
(power management control module)
• Inverter with converter
Hybrid Battery Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
The Toyo t a Hybrid Battery Warranty is in
effect for 10 years or 150,000 miles from
the vehicle’s in-service date, whichever
occurs rst.




Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and c over, ywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter,
clutch c over, transmission mounts, transfer
case and all internal parts, engine control
computer, seals and g
askets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
Rear-Wheel-Drive System
A xle housing and all internal parts, propeller
shafts, U-joints, axle shafts, drive shafts,
bearings, supports, seals and gaskets.
NEW VE HICLE LIMITED WARRANTY

20Yo u r Warranties in Detail
WARRANTY


Exhaust Gas Recirculation
(EGR) System
• EGR gas temperature sensor
• EGR valve
• Associated parts
Hybrid System
• Battery control module
(battery voltage sensor) (8/80)*
• Battery thermistor
• Electric vehicle junction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management control module) (8/80)*
• Inverter with converter*
• Motor
• System main relay and battery
current sensor
Ignition Systems
• Ignition coil and ignitor
• Ignition wires
• Spark plugs†



Positive
Crankcase Ventilation
(PCV) System
• Oil filler cap
• PCV valve or orifice
Other Parts Used in
Above Systems
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing and
mounting hardware
• Malfunction indicator light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches and valves
FEDERAL EMISSION CONTROL WARRANTY
* Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the
exception of the Hybrid battery covered for ten years or 150,000 miles, whichever occurs first.
† Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

27Yo u r Warranties in Detail
WARRANTY

Hybrid System
• Battery control module
(battery voltage sensor)†
• Brake master cylinder for HV
• Hybrid battery†
• Hybrid battery junction block
(including system main relay)
• Hybrid control module (power
management control module)†
• Hybrid supply stack on models
equipped with lithium ion battery
• Inverter with converter†
• RR traction motor with transaxle
• Transaxle (including motor and generator)
• Water pump with motor on models
equipped with nickel-metal hydride battery
Ignition System
• Knock sensor

MAINTENANCE
Yo u are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. To y o t a
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
† Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of
the Hybrid battery covered for ten years or 150,000 miles, whichever occurs first.

38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

10,000 miles or 12 months)
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and brake pads/discs

NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin air filter _
Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4




Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced airflow
from the air conditioner and heater or if the windows fog easily when you use the “Fresh”
mode. Consult your dealer if any of these conditions occur.

40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



25,000 miles or 30 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following:
_ Automatic transmission for signs of leakage
_ Ball joints and dust covers
_ Brake lines and hoses
_ Brake linings/drums and
brake pads/discs
4
_ Drive shaft boots
_ Engine/Inverter coolant
5
_
Exhaust pipes and mountings
_Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Clean HV battery cooling intake filter




1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5

Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ Fuel tank cap gasket
_ Radiator, condenser and/or intercooler
_ Rear differential oil
_ Steering gear
_ Steering linkage and boots

42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
40,000 miles or 48 months
Add Toyo t a EFI Ta nk Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: