light TOYOTA RAV4 PHEV 2021 Owner's Manual

661-3. Emergency assistance
location, the time of the incident
and the vehicle V IN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu -
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con -
tacts the nearest emergency ser -
vices provider (1 12 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, the call cannot be
made. ( →P.67)
■Manual Emergency Calls
In the event of an emergency,
press the “SOS” button to call the
eCall control center.* The answer -
ing operator will determine your
vehicle’s location, assess the situa -
tion, and dispatch the necessary
assistance required.
Make sure to open the cover before
pressing the “SOS” button.
If you accidentally p ress the “SOS” but-
ton, tell the operator that you are not
experiencing an emergency.
*: In some cases, the call cannot be
made. ( →P.67)
When the power switch is turned to
ON, the red indicator light will illumi -
nate for 10 seconds. Then, the
green indicator ligh t will illuminate
for 2 seconds and remain illumi -
nated if the system is functioning
properly.
The indicator lights indicate the fol -
lowing:
 If the green indicator light illumi-
nates and stays on, the system
is enabled.
 If the green indicator light flashes
twice per second, an automatic
or manual Emergency Call is
being made.
 If the red indicator light illumi-
nates at any time other than
immediately after the power
switch is turned to ON, the sys -
tem may be malfunctioning or
the backup battery may be
depleted.
 If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
The service life of t he backup battery
does not exceed 3 years.
■Free/Open Source Software Infor - mation
This product contains Free/Open
Source Software (FOSS).
The license informa tion and/or the
source code of such FOSS can be found
Indicator lights

67
1
1-3. Emergency assistance
For safety and security
at the following URL.
http://www.opensourceautomotive.com/dcm/toyota/
WARNING
■When the Emergency Call may
not be made
●It may not be possible to make
Emergency Calls in any of the fol-
lowing situations. In such cases,
report to emergen cy services pro- vider (112 system etc.) by other
means such as nearby public
phones.
• Even when the vehicle is in the cel -
lular phone service area, it may be
difficult to connec t to the eCall con- trol center if the reception is poor or
the line is busy. In such cases,
even though the system attempts to connect to the eCall control center,
you may not be able to connect to
the eCall control center to make Emergency Calls and contact emer -
gency services.
• When the vehicle is out of the cellu -
lar phone service area, the Emer -
gency Calls cannot be made.
• When any related equipment (such
as the “SOS” button panel, indicator lights, microphone, speaker, DCM,
antenna, or any wires connecting
the equipment) is malfunctioning, damaged or broken, the Emer -
gency Call cannot be made.
• During an Emergency Call, the sys -
tem makes repeated attempts to
connect to the eCall control center. However, if it cannot connect to the
eCall control center due to poor
radio wave reception, the system may not be able to connect to the
cellular network and the call may
finish without connecting. The red indicator light will blink for approxi -
mately 30 seconds to indicate this
disconnection.
●If the 12-volt battery’s voltage decreases or there is a disconnec -
tion, the system may not be able to
connect to the eCa ll control center.
■When the Emergency Call sys-
tem is replaced with a new one
The Emergency Call system should
be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■For your safety
●Please drive safely.
The function of t his system is to
assist you in making the Emer - gency Call in case of accidents
such as traffic a ccidents or sudden
medical emergenc ies, and it does not protect the driver or passengers
in any way. Please drive safely and
fasten your seatbelts at all times for your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the
vehicle and evacuate to a safe area
immediately.
●If the airbags dep loy when the sys-
tem is operating normally, the sys- tem makes emerge ncy call. The
system also makes emergency call
when the vehicle is struck from the rear or rolls over , even if the air-
bags do not deploy.
●For safety, do not make the Emer -
gency Call while driving.
Making calls during driving may cause mishandling of the steering
wheel, which may lead to unex -
pected accidents.
Stop the vehicle and confirm the safety of your su rroundings before
making the Emergency Call.

701-3. Emergency assistance
2. INFORMATION ON DATA PROCESSING
2.1.
Any processing of personal data through the
112-based eCall in-vehicl e system shall comply
with the personal data protection rules provided
for in Directives 95/46/E C and 2002/58/EC, and
in particular, shall be b ased on the necessity to
protect the vital interests of the individuals in
accordance with Article 7(d) of Directive
95/46/EC.
O
2.2.
Processing of such data is strictly limited to the
purpose of handling the emergency eCall to the
single European emer gency number 112.
O
2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may col-
lect and process only the following data: Vehicle
Identification Number, Vehicle type (passenger
vehicle or light commercial vehicle), Vehicle pro -
pulsion storage type (gasoline/die -
sel/CNG/LPG/electric/hydrogen), Vehicle last
three locations and directi on of travel, Log file of
the automatic activatio n of the system and its
timestamp
O
2.3.2.
Recipients of data proc essed by the 112-based
eCall in-vehicle system a re the relevant public
safety answering poi nts designated by the
respective public authori ties of the country on
which territory they are loc ated, to first receive
and handle eCalls to the single European emer -
gency number 112.
O
Implementing Regulation Anne x1 PART3 User InformationConformity

761-4. Theft deterrent system
1-4.Theft deterrent system
The indicator light flashes after the
power switch has been turned to
OFF to indicate that the system is
operating.
The indicator light goes off after the
power switch has been turned to
ACC or ON to indicate that the sys -
tem has bee n canceled.
■System maintenance
The vehicle has a maintenance-free type immobilizer system.
■Conditions that may cause the sys -
tem to malfunction
●If the grip portion of the key is in con-
tact with a metallic object
●If the key is in close proximity to or
touching a key to the security system (key with a built-in transponder chip)
of another vehicle
■Certification for the immobilizer
system
→ P.228
Immobilizer system
The vehicle’s keys have built-
in transponder chips that pre -
vent the hybrid system from
starting if a key has not been
previously registered in the
vehicle’s on-board computer.
Never leave the keys inside the
vehicle when you leave the
vehicle.
This system is designed to help
prevent vehicle theft but does not
guarantee absol ute security
against all vehicle thefts.
Operating the system
NOTICE
■To ensure the system operates
correctly
Do not modify or r emove the system. If modified or remo ved, the proper
operation of the system cannot be
guaranteed.

781-4. Theft deterrent system
*: If equipped
■Items to check before locking
the vehicle
To prevent unexpected triggering of
the alarm and vehicle theft, make
sure of the following:
 Nobody is in the vehicle.
 The side windows and pan-
oramic moon roof (if equipped)
are closed before the alarm is
set.
 No valuables or other personal
items are left in the vehicle.
■Setting
Close the doors and hood, and lock
all the doors using the entry func -
tion or wireless remote control. The
system will be set automatically
after 30 seconds.
The indicator light changes from being
on to flashing when the system is set.
If all doors are closed with hood open,
alarm system can be set. ( →P.78)
■Canceling or stopping
Do one of the fo llowing to deacti-
vate or stop the alarm:
 Unlock the doors using the entry
function or wirel ess remote con-
trol.
 Start the hybrid system. (The
alarm will be de activated or
stopped after a few seconds.)
■System maintenance
The vehicle has a maintenance-free type alarm system.
■Triggering of the alarm
The alarm may be tr iggered in the fol-
lowing situations: (Stopping the alar m deactivates the
alarm system.)
Alarm*
The alarm uses light and
sound to give an alert when an
intrusion is detected.
The alarm is triggered in the
following situat ions when the
alarm is set:
 A locked door is unlocked or
opened in any way other than
using the entry function or
wireless remote control. (The
doors will lock again automati -
cally.)
 The hood is opened.
 The intrusion sensor detects
something moving inside the
vehicle. (Example: an intruder
breaks a window and gets into
the vehicle.)
 The tilt sensor detects a
change of vehicle inclination.
Setting/canceling/stopping
the alarm system

81
1
1-4. Theft dete rrent system
For safety and security
●Ice or snow is removed from the vehi-
cle, causing the vehicle to receive repeated impacts or vibrations.
●The vehicle is insid e an automatic or high-pressure car wash.
●The vehicle experiences impacts, such as hail, lightning strikes, and
other kinds of rep eated impacts or
vibrations.
■Tilt sensor detection consider - ations
The sensor may trigge r the alarm in the
following situations:
●The vehicle is transported by a ferry,
trailer, train, etc.
●The vehicle is par ked in a parking
garage.
●The vehicle is insid e a car wash that
moves the vehicle.
●Any of the tires loses air pressure.
●The vehicle is jacked up.
●An earthquake occurs or the road caves in.
NOTICE
■To ensure the intrusion sensor
functions correctly
●To ensure that the sensors operate properly, do not touch or cover
them.
●Do not spray air fresheners or other products directly into the sensor
holes.
●Installing accessories other than
genuine Toyota parts or leaving
objects between the driver’s seat and front passenger’s seat may
reduce the detection performance.
●The intrusion se nsor may be can-
celed when the ele ctronic key is
near the vehicle.

95
2
2-1. Plug-in hybrid system
Plug-in hybrid system
Hybrid battery (traction battery)
Front electric motor (traction motor)
Air conditioning compressor
Junction box
■Running out of fuel
When the vehicle has run out of fuel and
the hybrid system c annot be started, refuel the vehicle with at least enough
gasoline to make the low fuel level warn -
ing light ( →P.575) go off. If there is only a small amount of fuel, the hybrid sys -
tem may not be able to start. (The stan -
dard amount of fuel is about 8.8 L [2.3 gal., 1.9 Imp.gal.], w hen the vehicle is
on a level surface. This value may vary
when the vehicle is on a slope. Add extra fuel when the vehicle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on the hybrid vehicles incorporate electro -
magnetic shielding, and therefore emit
approximately the same amount of electromagnetic waves as conven -
tional gasoline powered vehicles or
home electronic appliances.
●Your vehicle may cause sound inter -
ference in some third party-produced radio parts.
■Effect of magnetic forces
If objects that generate strong magnetic
forces, such as large speakers, are placed inside the luggage compartment
or installed nearby, the generated mag -
netic forces may negatively affect the hybrid system.
■Hybrid battery (tr action battery)
(lithium-ion battery)
The hybrid battery (traction battery) has a limited service life.
The hybrid battery (traction battery)
capacity (the ability to hold a charge) reduces with time a nd use in the same
way as other rechargeable batteries.
The extent at which capacity reduces
changes drastically depending on the
environment (ambient temperature, etc.)
and usage conditions, such as how the
vehicle is driven and how the hybrid bat - tery (traction battery) is charged. This is
a natural characteristic of lithium-ion
batteries, and is not a malfunction. Also, even though the EV driving range
becomes shorter when the hybrid bat -
tery (traction batter y) capacity reduces, vehicle performance does not signifi -
cantly become worse.
In order to reduce th e possibility of the capacity reducing, follow the directions
listed on P.134, “Capacity reduction of
the hybrid battery ( traction battery)”.
■Starting the hybrid system in an extremely cold environment
When the hybrid battery (traction bat -
tery) is extremely c old (below approxi- mately -30°C [-22°F]) under the
influence of the outsi de temperature, it
may not be possible to start the hybrid system. In this case , try to start the
hybrid system again after the tempera -
ture of the hy brid battery increases due to the outside temperature increase etc.
■Declaration of conformity
This model conform s to hydrogen emis-
sions according to regulation ECE100 (Battery electric vehicle safety).
I
J
K
L
WARNING
■High voltage precautions
The vehicle has high voltage DC and
AC systems as well as a 12-volt sys- tem. DC and AC high voltage is very
dangerous and can cause severe
burns and electric shock that may result in death or serious injury.

99
2
2-1. Plug-in hybrid system
Plug-in hybrid system
stops the fuel pump to minimize the
risk of electrocuti on and fuel leak-
age.
If the emergency shut off system
activates, your vehicle will not
restart. To restart the hybrid sys -
tem, contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer.
A message is automatically dis -
played when a malfunction occurs
in the hybrid system or an improper
operation is attempted.
If a warning message is shown on
the multi-informat ion display, read
the message and follow the instruc -
tions.
■If a warning light comes on, a warn - ing message is displayed or the 12-
volt battery is disconnected
The hybrid system may not start. In that
case, try to start the system again. If the “READY” indicator does not come on,
contact any authorized Toyota retailer or
Toyota authorized repairer, or any reli - able repairer.
Primarily using EV mode and
AUTO EV/HV mode when driving in
cities and using HV mode when
driving on highways (or freeways)
can help conserve fuel and electric -
ity. ( →P.86)
When using Eco drive mode, the
torque corresponding to the accel -
erator pedal depression amount
can be generated more smoothly
than it is in normal conditions. In
addition, the operation of the air
conditioning system (heating/cool -
ing) will be minim ized, improving
fuel and electricity economy.
( →P.434)
Eco-friendly driving is possible by
keeping the Hybrid System Indica -
tor within Eco area. ( →P.177)
Hybrid warning message
Plug-in hybrid vehicle
driving tips
For economical and ecological
driving, pay attention to the
following points:
Using EV mode, AUTO
EV/HV mode and HV mode
effectively
Using Eco drive mode
Use of Hybrid System Indi -
cator

1002-1. Plug-in hybrid system
Shift the shift lever to D when
stopped at a traffic light, or driving
in heavy traffic etc. Shift the shift
lever to P when parking. When
using the N, there is no positive
effect on fuel consumption. In the
N, the gasoline engine operates but
electricity canno t be generated.
Also, when using the air condition -
ing system, etc., the hybrid battery
(traction battery) power is con -
sumed.
 Drive your vehicle smoothly.
Avoid abrupt acceleration and
deceleration. Gradual accelera -
tion and deceler ation will make
more effective use of the electric
motor (traction motor) without
having to use gasoline engine
power.
 Avoid repeated acceleration.
Repeated acceleration con -
sumes hybrid battery (traction
battery) power, resulting in poor
fuel consumption. Battery power
can be restored by driving with
the accelerator pedal slightly
released.
Make sure to operate the brakes
gently and a ti mely manner. A
greater amount of electrical energy
can be regenerated when slowing
down.
Repeated acceler ation and decel-
eration, as well as long waits at traf -
fic lights, will lead to high fuel and
electricity consumption. Check traf -
fic reports before leaving and avoid
delays as much as possible. When
driving in a traffic jam, gently
release the brake pedal to allow the
vehicle to move forward slightly
while avoiding overuse of the accel -
erator pedal. Doing so can help
control excessive electricity and
fuel consumption.
 Control and maintain the vehicle
at a constant speed. Before stop -
ping at a toll booth or similar,
allow plenty of time to release
the accelerator and gently apply
the brakes. A greater amount of
electrical energy can be regener -
ated when slowing down.
 Electricity consumption will
increase significantly when driv -
ing at high speeds in EV mode or
AUTO EV/HV mode. If there will
be a long distance to the next
external charging point after
leaving a freewa y, it is recom-
mended to drive in HV mode
while on the freeway and change
Shift lever operation
Accelerator pedal/brake
pedal operation
When braking
Delays
Highway driving

103
2
2-1. Plug-in hybrid system
Plug-in hybrid system
■When starting off, depress the
accelerator pedal smoothly to
accelerate
As a guide, acce lerate up to
approximately 20 km/h (12mph) in
the first 5 seconds.
Electrical and fuel efficiency can be
improved just by using the ECO
Accelerator Guidance displayed on
the multi-informat ion display and
taking care to start off gently.
( →P.182)
When the driving mode is set to Eco
drive mode, depressing the accelerator
pedal generates smooth torque that
makes it easier to operate the accelera -
tor gently.
■Maintain sufficient vehicle-to-
vehicle distance and do not
accelerate or decelerate
unnecessarily
Try to maintain a fixed speed while
driving. Driving at a short vehicle-
to-vehicle distance will result in
repeating wasteful acceleration and
deceleration, which will worsen the
electrical and fuel efficiency.
■Release the accelerator pedal
early before stopping the vehi -
cle, such as at a traffic light
The regenerative brake will operate
to convert the kinetic energy of the
vehicle into electrical energy, which
will charge the hyb rid battery (trac-
tion battery).
The regeneration status can be
checked from the Hybrid System
Indicator. ( →P.177)
When the brake pedal is depressed
lightly during deceleration, the
regeneration amount increases,
enabling more electrical energy to
be recovered.
If the brake pedal is depressed too
strongly, the recovered amount indica -
tor will reach the maximum level and
the upper limit of the recoverable
energy will be exceeded. Therefore, be
sure to operate the brake pedal early.
■Use the air co nditioning sys-
tem appropriately, and also
utilize the heated steering
wheel (if equipped) and seat
heaters
In EV mode, the vehicle is cooled
and heated by electrical energy.
(Except in extremely cold tempera -
tures of approximately -10°C (14°F)
or less.)
Preventing excessive cooling or
heating of the vehicle will reduce
power consumption and improve
electrical efficiency.
The heated steering wheel (if
equipped) and seat heaters are effi -
cient heating device that directly
warm the body using less electric
power.
When used together with the air condi -
tioning system, a low temperature set-
ting can be used to improve electrical
and fuel efficiency.
■Check the tire pressure
If the tire pressure is lower than the
specified value, i t will worsen the
electrical and fuel efficiency.