power steering TOYOTA RAV4 PHEV 2021 Owner's Guide

561
8
8-1. Essential information
When trouble arises
it briefly 3 times or more in succession.
5Stop the vehicle in a safe place
by the road.
■If emergency stopped
The functions of the air conditioning, etc.
may be partially limited in order to reduce the power consumption of the
12-volt battery.
 Remove the seat belt first.
 If the door can be opened, open
the door and exit the vehicle.
 If the door can not be opened,
open the window using the
power window s witch and exit
the vehicle through the window.
 If the window can not be opened
using the power window switch,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure o utside of the
vehicle, and then open the door
and exit the vehicle.
WARNING
■If the hybrid system has to be
turned off while driving
Turning the hybrid system off while
driving will not c ause a loss of steer-
ing or braking control. However, power assist for the steering wheel
may be lost making it difficult to steer
smoothly before st opping the vehicle depending on the remaining charge in
the 12-volt battery or usage condi-
tions. Decelerate as much as possible before turning off the hybrid system.
If the vehicle is trapped
in rising water
In the event the vehicle is sub-
merged in wate r, remain calm
and perform the following.
WARNING
■Using an emergency hammer* f o r
emergency escape
The rear side windows and rear win - dow of this vehicl e can be shattered
by an emergency hammer* used for
emergency escape, however, since the windshield and front side windows
are laminated glass they can not be
shattered by an emergency hammer*.*: Contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer, or
aftermarket accessory manufac -
turer for further information about
an emergency hammer.

5648-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow -
ing service before towing.
 The hybrid system warning mes-
sage is shown on the multi-infor -
mation display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift
type truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong enough to hold the front
wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow -
ing at the opposite end of the raised
vehicle. Without adequate clear - ance, the vehicle could be dam -
aged while being towed.
■To prevent damage to the vehicle
when towing with a sling-type
truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the suspension components.
Situations when it is neces -
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a s ling-type truck to prevent body damage.

565
8
8-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap -
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to supp ress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be i n the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( →P.583,
594)
2 Using a flathead screwdriver,
remove eyelet cover ( ), and
then remove eyelet cover ( ).
To protect the bodywork, place a rag
between the screwdriver and the vehi - cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench (if equipped) or hard
metal bar.
Using a flatbed truck
Emergency towing
Emergency towing proce -
dure
A
B

5668-2. Steps to take in an emergency
5Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle
body.
6 Enter the vehicle being towed
and start the hybrid system.
Turn off the Parking Support Brake
function. (if equipped): →P.420
If the hybrid system d oes not start, turn
the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( →P.327)
When the shift lever cannot be shifted:
→ P.323
■While towing
If the hybrid system is not running, the
power assist for the brakes and steering will not function, making steering and
braking more difficult.
■Wheel nut wrench (if equipped)
Wheel nut wrench is installed in the deck under tray. ( →P.583, 594)
Fluid leaks under the vehicle
(Water dripping from the air con -
ditioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 High coolant temperature warn-
ing light flashes or come on
 Changes in exhaust sound
 Excessive tire squeal when cor-
nering
 Strange noises related to the
suspension system
 Pinging or other noises related to
the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
If you think something is
wrong
If you notice any of the follow -
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer as soon as possi -
ble.
Visible symptoms
Audible symptoms
Operational symptoms

5708-2. Steps to take in an emergency
■Malfunction indicator lamp*
*: This light illuminates on the multi-information display.
■SRS warning light
■ABS warning light
■Electric power steering system warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
Warning lightDetails/Actions
Indicates a malfunction in:
 The hybrid system;
 The electronic engine control system;
 The electronic throttle control system; or
 The emission control system (if equipped)
→ Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable re pairer immediately.
Warning lightDetails/Actions
Indicates a malfunction in:
 The SRS airbag system; or
 The seat belt pretensioner system
→ Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable re pairer immediately.
Warning lightDetails/Actions
Indicates a malfunction in:
 The ABS; or
 The brake assist system
→ Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable re pairer immediately.
Warning lightDetails/Actions
(Red/yellow)
Indicates a malfunction in the EPS (Electric Power
Steering) system
→ Have the vehicle inspected by any authorized
Toyota retailer or Toyota authorized repairer,
or any reliable re pairer immediately.

5768-2. Steps to take in an emergency
■Rear passengers’ seat belt reminder lights*1 (warning buzzer)*2
*1: This light illuminates on the multi-information display.
*2: Rear passengers’ seat belt warning buzzer:
The rear passengers’ seat belt warning buzzer sounds to alert the rear passen-
ger that his or her seat belt is not fastened. If the seat belt is unfastened, the
buzzer sounds intermittently for a certain period of time after the vehicle reaches
a certain speed.
■Warning buzzer
In some cases, the b uzzer may not be heard because of noisy place or an
audio sound.
■Front passenger detection sensor,
seat belt reminder and warning buzzer
●If luggage is place d on the front pas-
senger seat, the front passenger detection sensor may cause the warn -
ing light to flash and the warning
buzzer to sound even if a passenger is not sitting in the seat.
●If a cushion is place d on the seat, the sensor may not detect a passenger,
and the warning light may not operate
properly.
■If the malfunction indicator lamp comes on while driving
The malfunction indicator lamp will
come on if the fuel tank becomes com- pletely empty. If the fuel tank is empty,
refuel the vehicle i mmediately. The mal-
function indicator lamp will go off after several trips.
If the malfunction in dicator lamp does
not go off, contact any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer as soon
as possible.
■Electric power steering system warning light (warning buzzer)
When the 12-volt battery charge
becomes insufficien t or the voltage tem-
porarily drops, the electric power steer -
ing system warning light may come on and the warning buzzer may sound.
At this time, the func tions of the air con-
ditioning, etc. may be partially limited in order to reduce the power consumption
of the 12-volt battery.
■When the tire pressure warning
light comes on
Inspect the tires to check if a tire is
punctured.
If a tire is punctured: →P.582, 593
If none of the tires are punctured:
Turn the power switch to OFF then turn
it to ON. Check if the tire pressure warn - ing light comes on or blinks.
If the tire pressure warning light blinks
for approximately 1 minute then stays
on
There may be a malfunction in the tire
pressure warning system. Have the
vehicle inspected by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer immedi -
ately.
If the tire pressure warning light
comes on
1 After the temperature of the tires has
lowered sufficiently, check the infla - tion pressure of each tire and adjust
them to the specified level.
2 If the warning light does not turn off
even after several minutes have
Warning lightDetails/Actions
Warns the rear passengers to fasten their seat belts
→ Fasten the seat belt.

577
8
8-2. Steps to take in an emergency
When trouble arises
elapsed, check that the inflation
pressure of each tire is at the speci - fied level and perfo rm initialization.
( →P.523)
■The tire pressure warning light may
come on due to natural causes
The tire pressure w arning light may
come on due to natural causes such as
natural air leaks and tire inflation pres - sure changes caused by temperature. In
this case, adjusting the tire inflation
pressure will turn off the warning light (after a few minutes).
■When a tire is replaced with a com -
pact spare tire (vehicles with com -
pact spare tire)
The compact spare tire is not equipped
with a tire pressure warning valve and
transmitter. If a tire goes flat, the tire pressure warning light will not turn off
even though the flat tire has been
replaced with the spare tire. Replace the spare tire with the standard tire and
adjust the tire inflation pressure. The tire
pressure warning light will go off after a few minutes.
■Conditions that the tire pressure
warning system may not function
properly
→ P.512
WARNING
■If a warning light comes on or a
warning buzzer sounds when a
warning message is shown on
the multi-information display*
Check and follow the message shown
on the multi-information display.
Failure to do so may result in death or serious injury.*: Warning lights illuminate in red or
yellow and the warning buzzer
beeps once or sounds continu -
ously.
■When the electric power steer - ing system warning light comes
on
When the light comes on yellow, the assist to the power steering is
restricted. When the light comes on
red, the assist to the power steering is lost and handling operations of the
steering wheel become extremely
heavy. If the steering wheel becomes heavier
than usual when operating, hold firmly
and operate using more force than usual.
■If the tire pressure warning light comes on
Be sure to observe the following pre -
cautions. Failure to do so could cause a loss of vehicle control and result in
death or serious injury.
●Stop your vehicle in a safe place as soon as possible. Adjust the tire
inflation pressure immediately.
●If the tire pressure warning light
comes on even after tire inflation
pressure adjustment, it is probable that you have a flat tire. Check the
tires. If a tire is flat, change it with
the spare tire and have the flat tire repaired by the nearest authorized
Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
●Avoid abrupt maneuvering and
braking. If the ve hicle tires deterio- rate, you could lo se control of the
steering wheel or the brakes.
■If a blowout or sudden air leak -
age should occur
The tire pressure warning system
may not activate immediately.

6389-2. Customization
■LTA (Lane Tracing Assist)* (→P.362)
*: If equipped
■RSA (Road Sign Assist)*1 (→P.372)
*1: If equipped
*2: RSA function becomes on when the power switch is turned to ON.
*3: If a Speed limit with supplemental mark is exceeded, the notification buzzer does
not operate.
*4: Vehicles with navigation system
FunctionDefault
setting
Customized
setting
Lane centering functionOnOff–O–
Steering assist functionOnOff–O–
Alert typeSteering wheel
vibrationBuzzer–O–
Alert sensitivityHighStandard–O–
Vehicle sway warning functionOnOff–O–
Vehicle sway warning sensitivityStandardLow–O–High
FunctionDefault
setting
Customized
setting
RSA (Road Sign Assist)*2OnOff–O–
Excess speed notification
method*3Display only
No notification
–O–Display and
buzzer
Excess speed notification level2 km/h (1 mph)5 km/h (3 mph)–O–10 km/h (5 mph)
No-overtaking notification
methodDisplay only
No notification
–O–Display and
steering wheel
vibration
Other notifications method (No-
entry notification)*4Display only
No notification
–O–Display and
buzzer
ABC
ABC

646What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
If you lose your mechanical keys,
new genuine mechanical keys
can be made by any authorized
Toyota retailer or Toyota autho -
rized repairer, or any reliable
repairer. ( →P.603)
 If you lose your electronic keys,
the risk of vehicle theft increases
significantly. Contact any autho -
rized Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer immediately.
( →P.603)
 Is the key battery weak or
depleted? ( →P.543)
 Is the power switch in ON?
When locking the doors, turn the
power switch off. ( →P.320)
 Is the electronic key left inside
the vehicle?
When locking the doors, make
sure that you have the electronic
key on your person.
 The function may not operate
properly due to the condition of
the radio wave. ( →P.225)
 Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door
from outside and then unlock the
child-protector lock. ( →P.209)
 Did you press the power switch
while firmly depressing the brake
pedal? ( →P.317)
 Is the shift lever in P? (→P.317)
 Is the electronic key anywhere
detectable inside the vehicle?
( →P.224)
 Is the steering wheel unlocked?
( →P.318)
 Is the electronic key battery
weak or depleted?
In this case, the hybrid system
can be started in a temporary
If you have a problem, check
the following before contacting
any authorized Toyota retailer
or Toyota authorized repairer,
or any reliable repairer.
The doors cannot be locked,
unlocked, opened or closed
You lose your keys
The doors cannot be locked
or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does not
start

647What to do if... (Troubleshooting)
way. (→P.605)
 Is the 12-volt battery dis-
charged? ( →P.606)
 Is the power switch in ON? If you
cannot release the shift lever by
depressing the brake pedal with
the power switch in ON.
( →P.323)
 It is locked automatically to pre-
vent theft of the vehicle.
( →P.318)
 Is the window lock switch
pressed?
The power window except for the
one at the driver’s seat cannot
be operated if the window lock
switch is pressed. ( →P.293)
 The auto power off function will
be operated if the vehicle is left
in ACC or ON (the hybrid system
is not operating) for a period of
time. ( →P.320)
 The seat belt reminder light is
flashing
Are the driver and the passengers
wearing the seat belts? ( →P.575, 576)
The parking brake indicator is on
Is the parking brake released?
( →P.326)
Depending on the situation, other
types of warning buzzer may also
sound. ( →P.568, 578)
 Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the
alarm sounds. ( →P.78)
To stop the alarm, turn the power
switch to ON or star t the hybrid system.
Is the message displayed on the
multi-information display?
Check the message on the multi-
information display. ( →P.578)
 When a warning light turns on or
a warning message is displayed,
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The steering wheel cannot
be turned after the hybrid
system is stopped
The windows do not open or
close by operating the
power window switches
The power switch is turned
off automatically
A warning buzzer sounds
during driving
An alarm is activated and the
horn sounds (if equipped)
A warning buzzer sounds
when leaving the vehicle
A warning light turns on or a
warning message is dis -
played