warning TOYOTA RAV4 PHEV 2021 Owner's Guide

621-2. Child safety
■Removing a child restraint
system installed with a seat
belt
Press the buckle release button
and fully retract the seat belt.
When releasing the buckle, the child
restraint system may spring up due to
the rebound of the seat cushion.
Release the buckle while holding down
the child restraint system.
Since the seat belt automatically reels
itself, slowly return it to the stowing
position.
■When installing a child restraint
system
You may need a locking clip to install the child restraint s ystem. Follow the
instructions provided by the manufac -
turer of the system. If your child restraint system does not provide a locking clip,
you can purchase the following item
from any authorized Toyota retailer or Toyota authorized repairer, or any reli -
able repairer: Locking clip for child
restraint system (Part No. 73119-22010)
■ISOFIX lower anchorages
(ISOFIX child restraint system)
Lower anchorages are provided for
the outboard rear seats. (Tags dis -
playing the location of the anchor -
ages are attached to the seats.)
WARNING
■When installing a child restraint
system
Observe the following precautions. Failure to do so may result in death or
serious injury.
●Do not allow children to play with
the seat belt. I f the seat belt
becomes twisted around a child’s neck, it may lead to choking or
other serious injuries that could
result in death. If this occurs and the buckle cannot be unfastened,
scissors should be used to cut the
belt.
●Ensure that the bel t and plate are securely locked and the seat belt is
not twisted.
●Shake the child restraint system left
and right, and forward and back -
ward to ensure that it has been securely installed.
●After securing a ch ild restraint sys- tem, never adjust the seat.
●When a junior seat is installed, always ensure that the shoulder
belt is positioned a cross the center
of the child’s shoulder. The belt should be kept away from the
child’s neck, but not so that it could
fall off the chil d’s shoulder.
●Follow all installation instructions
provided by the child restraint sys - tem manufacturer.
Child restraint system fixed
with an ISOFIX lower
anchorage

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1
1-2. Child safety
For safety and security
■Installation with ISOFIX lower
anchorage (ISOFIX child
restraint system)
Install the child restraint system in
accordance to the operation man -
ual enclosed with the child restraint
system.
If the child restraint system on hand
is not within the “universal” cate -
gory (or the necessary information
is not in the tabl e), refer to the
“Vehicle List” provided by the child
restraint system maker for various
possible installation positions, or
check the compatibility after asking
the retailer of the child seat.
( →P.55, 56)
1 Adjust the seatback angle to the
most upright position. When
installing a forward-facing child
seat, if there is a gap between
the child seat a nd the seatback,
adjust the seatback angle until
good contact is achieved.
2 If the head restraint interferes
with the child restraint system
installation and the head
restraint can be removed,
remove the head restraint. Oth-
erwise, put the head restraint in
the upper most position.
( →P.276)
3 Check the positions of the exclu-
sive fixing bars, and install the
child restraint system to the
seat.
The bars are installed in the clearance
between the seat cushion and seat -
back.
4 After installing the child restraint
system, rock it back and forth to
ensure that it is installed
securely. ( →P.62)
■Top tether anchorages
Top tether anchorages are pro -
WARNING
■When installing a child restraint
system
Observe the following precautions. Failure to do so may result in death or
serious injury.
●After securing a ch ild restraint sys-
tem, never adjust the seat.
●When using the lower anchorages,
be sure that there are no foreign
objects around the anchorages and that the seat belt is not caught
behind the child restraint system.
●Follow all installation instructions
provided by the child restraint sys -
tem manufacturer.
Using a top tether anchor -
age

641-2. Child safety
vided for the outboard rear seats.
Use top tether anchorages when
fixing the top strap.
Top tether anchorages
Top strap
■Fixing the top strap to the top
tether anchorages
Install the child restraint system in
accordance to the operation man -
ual enclosed with the child restraint
system.
1 Adjust the head restraint to the
upmost position.
If the head restraint interferes with the
child restraint system or top strap installation and the head restraint can
be removed, remove the head restraint.
( →P.276)
2Latch the hook onto the top
tether anchorage and tighten
the top strap.
Make sure the top strap is securely
latched. ( →P.62) When installing the child restraint sys-
tem with the head restraint being
raised, be sure to have the top strap pass underneath the head restraint.
Hook
Top strap
A
B
WARNING
■When installing a child restraint
system
Observe the following precautions. Failure to do so may result in death or
serious injury.
●Firmly attach the top strap and
make sure that the belt is not
twisted.
●Do not attach the top strap to any-
thing other than the top tether anchorages.
●After securing a ch ild restraint sys- tem, never adjust the seat.
●Follow all installation instructions provided by the child restraint sys -
tem manufacturer.
●When installing the child restraint
system with the head restraint
being raised, after the head restraint has been raised and then
the top tether anchorage has been
fixed, do not lower the head restraint.
A
B

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1
1-3. Emergency assistance
For safety and security
at the following URL.
http://www.opensourceautomotive.com/dcm/toyota/
WARNING
■When the Emergency Call may
not be made
●It may not be possible to make
Emergency Calls in any of the fol-
lowing situations. In such cases,
report to emergen cy services pro- vider (112 system etc.) by other
means such as nearby public
phones.
• Even when the vehicle is in the cel -
lular phone service area, it may be
difficult to connec t to the eCall con- trol center if the reception is poor or
the line is busy. In such cases,
even though the system attempts to connect to the eCall control center,
you may not be able to connect to
the eCall control center to make Emergency Calls and contact emer -
gency services.
• When the vehicle is out of the cellu -
lar phone service area, the Emer -
gency Calls cannot be made.
• When any related equipment (such
as the “SOS” button panel, indicator lights, microphone, speaker, DCM,
antenna, or any wires connecting
the equipment) is malfunctioning, damaged or broken, the Emer -
gency Call cannot be made.
• During an Emergency Call, the sys -
tem makes repeated attempts to
connect to the eCall control center. However, if it cannot connect to the
eCall control center due to poor
radio wave reception, the system may not be able to connect to the
cellular network and the call may
finish without connecting. The red indicator light will blink for approxi -
mately 30 seconds to indicate this
disconnection.
●If the 12-volt battery’s voltage decreases or there is a disconnec -
tion, the system may not be able to
connect to the eCa ll control center.
■When the Emergency Call sys-
tem is replaced with a new one
The Emergency Call system should
be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■For your safety
●Please drive safely.
The function of t his system is to
assist you in making the Emer - gency Call in case of accidents
such as traffic a ccidents or sudden
medical emergenc ies, and it does not protect the driver or passengers
in any way. Please drive safely and
fasten your seatbelts at all times for your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the
vehicle and evacuate to a safe area
immediately.
●If the airbags dep loy when the sys-
tem is operating normally, the sys- tem makes emerge ncy call. The
system also makes emergency call
when the vehicle is struck from the rear or rolls over , even if the air-
bags do not deploy.
●For safety, do not make the Emer -
gency Call while driving.
Making calls during driving may cause mishandling of the steering
wheel, which may lead to unex -
pected accidents.
Stop the vehicle and confirm the safety of your su rroundings before
making the Emergency Call.

681-3. Emergency assistance
■Data processing flow
Server
Storage
WARNING
●When changing fuses, please use
the specified fuses. Using other
fuses may cause ignition or smoke in the circuit and lead to a fire.
●Using the system w hile there is smoke or an unusual smell may
cause a fire. Stop using the system
immediately and consult any autho-
rized Toyota ret ailer or Toyota authorized repairer, or any reliable
repairer.
NOTICE
■To prevent damage
Do not pour any liquids onto the
“SOS” button panel , etc. and do not impact it.
■If the “SOS” button panel, speaker or microphone malfunc -
tions during an Emergency Call
or manual maintenance check
It may not be possible to make Emer - gency Calls, conf irm the system sta-
tus, or communicate with the eCall
control center oper ator. If any of the above equipment is damaged, please
consult any authorized Toyota retailer
or Toyota authoriz ed repairer, or any reliable repairer.
System overview of added service
A
B

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1
1-3. Emergency assistance
For safety and security
Processing
DCM
1 Customer activates service on Toyota Customer portal & accepts terms
of services according to GDPR.
2 Server activates the service in the DCM and defines which vehicle data
to collect.
3 Defined vehicle data is collected by the DCM.
4 Data is shared with the server.
5 Data is stored in the server.
6 Data is processed in the server for fulfilling the service.
7 Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle sys-
tem, its operation and functionalitiesO
1.2.
The 112-based eCall servic e is a public service
of general interest and is accessible free of
charge.
O
1.3.
The 112-based e Call in-vehicle system is acti-
vated by default. It is ac tivated automatically by
means of in-vehicle sensors in the event of a
severe accident. It will also be triggered automat -
ically when the vehicle is equipped with a TPS
system which does not function in the event of a
severe accident.
O
1.4.
The 112-based eCall in-vehicle system can also
be triggered manually, if needed. Instructions for
manual activation of the system
O
1.5.
In the event of a critical system failure that would
disable the 112-based eCa ll in-vehicle system,
the following warning wi ll be given to the occu-
pants of the vehicle
O
C
D

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1-4. Theft dete rrent system
For safety and security
*: If equipped
■Setting
Turn the power switch to OFF, have
all the passengers exit the vehicle
and ensure that all the doors are
closed.
Using the entry function:
Touch the sensor area on the front
outside door handle twice within 5
seconds.
Using the wireless remote control:
Press twice within 5 sec -
onds.
■Canceling
Using the entry function:
Hold the front outside door handle.
Using the wireless remote control:
Press .
Double locking system*
Unauthorized access to the
vehicle is prevented by dis -
abling the door unlocking
function from both the interior
and exterior of the vehicle.
Vehicles employing this sys -
tem have labels on the front
side windows.
Setting/canceling the double
locking system
WARNING
■Double locking system precau - tion
Never activate the double locking sys-
tem when there are people in the vehicle because all the doors cannot
be opened from inside the vehicle.

882-1. Plug-in hybrid system
be changed even if the AUTO EV/HV
mode switch or EV/HV mode selection switch is pressed. ( In this case, the
warning message is displayed on the
multi-information display when the switch is pressed.)
●When electricity needed for EV driving is not remaining (when in EV mode or
AUTO EV/HV mode)
●When the traction battery is almost
completely charged (hybrid battery
[traction battery] charge mode)
■When switching from EV mode to another mode using the switch
●After switching from EV mode to HV
mode or hybrid battery (traction bat - tery) charge mode and the power
switch is turned off, the system
returns to EV mode the next time the
vehicle is started.*
●After switching from EV mode to
AUTO EV/HV mode and the power switch is turned o ff, the system does
not return to EV mode the next time
the vehicle is started.*
*: If there is not enough charge remain-
ing in the hybrid battery (traction bat -
tery) to allow EV dr iving, the system
switches to HV mode.
■Hybrid battery (tr action battery) charge mode
●The following may occur to protect the system, etc.
• Cannot switch to hybrid battery (trac -
tion battery) char ge mode or cannot cancel it
• Gasoline engine does not start or
stops even after s witching to hybrid battery (traction battery) charge mode
●If a load to the syst em is large, such
as when the power consumption of the air conditioning system is large or
when the temperatur e of the engine
coolant is high, it may take longer time than usual to charge using the hybrid
battery (traction battery) charge
mode, or charging to the hybrid bat - tery (traction battery) may not be per -
formed.
■When in EV mode
In EV mode, EV driving (driving
using only the electric motor)* is
possible. Howeve r, depending on
the situation, EV driving may be
canceled and both gasoline engine
and electric motor are used
( →P.90). Also, if a little electricity is
remaining in the hybrid battery
(traction battery) , HV mode is auto-
matically selected. To drive in EV
mode long, observe the followings.
 Avoid sudden acceleration and
sudden deceleration, and be
sure to drive smoothly.
If you repeatedly accelerate, the
hybrid battery (traction battery)
WARNING
■When using the hybrid battery (traction battery ) charge mode
Observe the following precautions
when using the hybrid battery (trac - tion battery) char ge mode while park-
ing.
Failure to do so may lead to death or
serious health hazard, as the gasoline engine operates when in the hybrid
battery (traction battery) charge
mode.
●Do not stop the vehicle near flam -
mable materials.
●Do not use the hybrid battery (trac -
tion battery) charge mode in a
closed area where ventilation is insufficient, such a s in a garage or
area with snow buildup.
Control when driving in
each mode

95
2
2-1. Plug-in hybrid system
Plug-in hybrid system
Hybrid battery (traction battery)
Front electric motor (traction motor)
Air conditioning compressor
Junction box
■Running out of fuel
When the vehicle has run out of fuel and
the hybrid system c annot be started, refuel the vehicle with at least enough
gasoline to make the low fuel level warn -
ing light ( →P.575) go off. If there is only a small amount of fuel, the hybrid sys -
tem may not be able to start. (The stan -
dard amount of fuel is about 8.8 L [2.3 gal., 1.9 Imp.gal.], w hen the vehicle is
on a level surface. This value may vary
when the vehicle is on a slope. Add extra fuel when the vehicle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on the hybrid vehicles incorporate electro -
magnetic shielding, and therefore emit
approximately the same amount of electromagnetic waves as conven -
tional gasoline powered vehicles or
home electronic appliances.
●Your vehicle may cause sound inter -
ference in some third party-produced radio parts.
■Effect of magnetic forces
If objects that generate strong magnetic
forces, such as large speakers, are placed inside the luggage compartment
or installed nearby, the generated mag -
netic forces may negatively affect the hybrid system.
■Hybrid battery (tr action battery)
(lithium-ion battery)
The hybrid battery (traction battery) has a limited service life.
The hybrid battery (traction battery)
capacity (the ability to hold a charge) reduces with time a nd use in the same
way as other rechargeable batteries.
The extent at which capacity reduces
changes drastically depending on the
environment (ambient temperature, etc.)
and usage conditions, such as how the
vehicle is driven and how the hybrid bat - tery (traction battery) is charged. This is
a natural characteristic of lithium-ion
batteries, and is not a malfunction. Also, even though the EV driving range
becomes shorter when the hybrid bat -
tery (traction batter y) capacity reduces, vehicle performance does not signifi -
cantly become worse.
In order to reduce th e possibility of the capacity reducing, follow the directions
listed on P.134, “Capacity reduction of
the hybrid battery ( traction battery)”.
■Starting the hybrid system in an extremely cold environment
When the hybrid battery (traction bat -
tery) is extremely c old (below approxi- mately -30°C [-22°F]) under the
influence of the outsi de temperature, it
may not be possible to start the hybrid system. In this case , try to start the
hybrid system again after the tempera -
ture of the hy brid battery increases due to the outside temperature increase etc.
■Declaration of conformity
This model conform s to hydrogen emis-
sions according to regulation ECE100 (Battery electric vehicle safety).
I
J
K
L
WARNING
■High voltage precautions
The vehicle has high voltage DC and
AC systems as well as a 12-volt sys- tem. DC and AC high voltage is very
dangerous and can cause severe
burns and electric shock that may result in death or serious injury.

962-1. Plug-in hybrid system
WARNING
●Never touch, disassemble, remove
or replace the high voltage parts,
cables or their connectors.
●The hybrid system will become hot
after starting a s the system uses high voltage. Be careful of both the
high voltage and the high tempera -
ture, and always obe y the caution
labels attached to the vehicle.
●Never try to open the service plug
access hole located in the luggage compartment. The service plug is
used only when the vehicle is ser-
viced and is subject to high voltage.
■Road accident cautions
Observe the following precautions to reduce the risk of d eath or serious
injury:
●Pull your vehicle off the road, apply
the parking brake, shift the shift
lever to P, and tu rn the hybrid sys- tem off.
●Do not touch the high voltage parts, cables and connectors.
●If electric wires are exposed inside or outside your vehi cle, an electric
shock may occur. Never touch
exposed electric wires.
●Do not touch the battery if liquid is leaking from or adhering to it.
If electrolyte ( carbonic-based
organic electrolyte) from the hybrid battery (traction battery) comes into
contact with the eyes or skin, it
could cause blindness or skin wounds. In the unlik ely event that it
comes into contact with the eyes or
skin, wash it off immediately with a large amount of w ater, and seek
immediate medical attention.
●If electrolyte is leaking from the
hybrid battery (traction battery), do
not approach the vehicle. Even in the unlikely event that the
hybrid battery (traction battery) is
damaged, the internal construction of the battery wil l prevent a large
amount of electrolyte from leaking
out. However, any electrolyte that does leak out will g ive off a vapor.
This vapor is an irritant to skin and
eyes and could c ause acute poi- soning if inhaled.
●Do not bring burning or high-tem - perature items close to the electro -
lyte. The electrolyte may ignite and
cause a fire.
●If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possi - ble. Never use a f ire extinguisher
that is not meant fo r electric fires.
Using even a small amount of water may be dangerous.
●If your vehicle nee ds to be towed, do so with front wheels raised. If the
wheels connected to the electric
motor (traction motor) are on the ground when towing, the motor may
continue to generate electricity.
This may cause a fire. ( →P.563)
●Carefully inspect the ground under
the vehicle. If you find that liquid
has leaked onto the ground, the fuel system may have been damaged.
Leave the vehicle as soon as possi -
ble.