TOYOTA RAV4 PHEV 2021 Owners Manual

489
7
7-1. Maintenance and care
Maintenance and care
■Front side windows water-repel -
lent coating (except quarter win - dow)
●The following precautions can extend the effectiveness of the water-repel -
lent coating.
• Remove any dirt, etc., from the front side windows regularly.
• Do not allow dirt and dust to accumu -
late on the windows for a long period. Clean the windows wit h a soft, damp
cloth as soon as possible.
• Do not use wax or glass cleaners that contain abrasives when cleaning the
windows.
• Do not use any metallic objects to remove condensation build up.
■Bumpers
Do not scrub with abrasive cleaners.
■Plated portions
If dirt cannot be removed, clean the parts as follows:
●Use a soft cloth dampened with an approximately 5% sol ution of neutral
detergent and water to clean the dirt
off.
●Wipe the surface with a dry, soft cloth
to remove any remaining moisture.
●To remove oily deposits, use alcohol
wet wipes or a similar product.
WARNING
■When washing the vehicle
Do not apply water to the inside of the
engine compartment. Doing so may
cause the electrical components, etc. to catch fire.
■When cleaning the windshield
Set the wiper switch to off.
If the wiper switch is in “AUTO”, the
wipers may operate unexpectedly in the following situations, and may
result in hands being caught or other
serious injuries and cause damage to the wiper blades.
Off
“AUTO”
●When the upper part of the wind -
shield where the raindrop sensor is
located is tou ched by hand
●When a wet rag or similar is held
close to the raindrop sensor
●If something bum ps against the
windshield
●If you directly touch the raindrop
sensor body or if something bumps
into the raindrop sensor
■Precautions regarding the
exhaust pipes
Exhaust gasses cause the exhaust
pipes to become quite hot.
When washing the vehicle, be careful not to touch the pipes until they have
cooled sufficiently, as touching hot
exhaust pipes can cause burns.
A
B

4907-1. Maintenance and care
WARNING
■Precaution regarding the rear
bumper with Blind Spot Monitor
(if equipped)
If the paint of the rear bumper is
chipped or scratched, the system may
malfunction. If this occurs, consult any authorized Toyo ta retailer or
Toyota authorized repairer, or any
reliable repairer.
NOTICE
■To prevent paint deterioration and corrosion on the body and
components (aluminum wheels,
etc.)
●Wash the vehicle immediately in
the following cases:
• After driving near the sea coast
• After driving on salted roads
• If coal tar or tree sap is present on
the paint surface
• If dead insects, insect droppings or
bird droppings are present on the
paint surface
• After driving in an area contami - nated with soot, o ily smoke, mine
dust, iron powder or chemical sub -
stances
• If the vehicle becomes heavily
soiled with dust or mud
• If liquids such as benzene and gas - oline are spilled on the paint sur-
face
●If the paint is chipped or scratched,
have it repaired immediately.
●To prevent the wh eels from corrod-
ing, remove any dirt and store in a
place with low humidity when stor - ing the wheels.
■Cleaning the exterior lights
●Wash carefully. Do not use organic
substances or scrub with a hard
brush. This may damage the surfaces of
the lights.
●Do not apply wax to the surfaces of
the lights.
Wax may cause damage to the lenses.
■When using an automatic car wash
Set the wiper switch to off position.
If the wiper switch is in “AUTO”, the wipers may operate and the wiper
blades may be damaged.
■When using a high pressure car
wash
●When washing the vehicle, do not let water from the high-pressure
washer directly hit the camera (if
equipped) or the area around the camera. Due to the shock from the
high pressure water, it is possible
that the device may not operate normally.
●Do not bring the no zzle tip close to boots (rubber o r resin manufac-
tured cover), or co nnectors or the
following parts. The parts may be damaged if they
come into contact with high-pres -
sure water.
• Traction battery
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
●Keep the cleaning nozzle at least 30 cm (11.9 in.) away from the vehi -
cle body. Otherwis e resin section,
such as moldings and bumpers, may be deformed and damaged.
Also, do not continuously hold the
nozzle in the same place.

491
7
7-1. Maintenance and care
Maintenance and care
 Remove dirt and dust using a
vacuum cleaner. Wipe dirty sur -
faces with a cloth dampened with
lukewarm water.
 If dirt cannot be removed, wipe it
off with a soft cloth dampened
with neutral detergent diluted to
approximately 1%.
Wring out any excess water from
the cloth and thoroughly wipe off
remaining traces of detergent
and water.
■Shampooing the carpets
There are several commercial foaming-
type cleaners available. Use a sponge
or brush to apply the foam. Rub in over - lapping circles. Do not use water. Wipe
dirty surfaces and let them dry. Excel -
lent results are obtained by keeping the carpet as dry as possible.
■Handling the seat belts
Clean with mild s oap and lukewarm
water using a clot h or sponge. Also check the belts periodically for exces -
sive wear, fraying or cuts.
NOTICE
●Do not spray the lower part of the
windshield continuously. If water
enters the air con ditioning system intake located near the lower part of
the windshield, the air conditioning
system may not ope rate correctly.
●Do not wash the underside of the
vehicle using a high pressure car
washer.
●Do not use the was her on the area
around the charging port lid. Water could get into the AC charging inlet
and could damage the vehicle.
Cleaning and protecting
the vehicle interior
Perform cleaning in a manner
appropriate to each compo -
nent and its material.
Protecting the vehicle inte -
rior

4927-1. Maintenance and care
WARNING
■Water in the vehicle
●Do not splash or spill liquid in the
vehicle, such as on the floor, on the rear seats, in the DC/DC Converter
air intake vent, junction box or in
the luggage compartment. ( →P.98) Doing so may cause the DC/DC
Converter, electrical components,
etc. to malfunction or catch fire.
●Do not get any o f the SRS compo-
nents or wiring in the vehicle interior
wet. ( →P.40) An electrical malfunction may
cause the airbags to deploy or not
function properly, resulting in death or serious injury.
●Vehicles with wireless charger:Do not let the wir eless charger
( →P.479) get wet. Failure to do so
may cause the charger to become hot and cause burns or could cause
electric shock resu lting in death or
serious injury.
■Cleaning the interior (especially
instrument panel)
Do not use a polish wax or polish
cleaner. The instrument panel may
reflect off the windshield, obstructing the driver’s view and leading to an
accident, resulting in death or serious
injury.
NOTICE
■Cleaning detergents
●Do not use the fol lowing types of
detergent, as they may discolor the vehicle interior or cause streaks or
damage to paint ed surfaces:
• Non-seat portions: Organic sub - stances such as benzene or gaso -
line, alkaline or a cidic solutions,
dye, and bleach
• Seats: Alkaline or acidic solutions,
such as thinner, benzene, and alco -
hol
●Do not use a polish wax or polish cleaner. The instrument panel’s or
other interior part’ s painted surface
may be damaged.
■Preventing damage to leather
surfaces
Observe the following precautions to
avoid damage to and deterioration of
leather surfaces:
●Remove any dust or dirt from
leather surfaces immediately.
●Do not expose the vehicle to direct
sunlight for extended periods of
time. Park the vehicle in the shade, especially during summer.
●Do not place items made of vinyl, plastic, or containing wax on the
upholstery, as they may stick to the
leather surface if the vehicle interior heats up significantly.
■Water on the floor
Do not wash the vehicle floor with
water.
Vehicle systems such as the audio system may be damaged if water
comes into contact with electrical
components such as the audio sys - tem above or under the floor of the
vehicle. Water may also cause the
body to rust.
■When cleaning the inside of the
windshield (vehicles with Toyota Safety Sense)
Do not allow glass cleaner to contact
the lens. Also, do not touch the lens. ( →P.344)
■Cleaning the inside of the rear
window
●Do not use a glass cleaner to clean
the rear window, as this may cause
damage to the rear window defog - ger heater wires. Use a cloth damp -
ened with lukewarm water to gently
wipe the window clean. Wipe the window in strokes running parallel
to the heater wires.

493
7
7-1. Maintenance and care
Maintenance and care
 Remove dirt and dust using a
vacuum cleaner.
 W i p e o f f a n y e x c e s s d i r t a n d d u s t
with a soft cloth dampened with
diluted detergent.
Use a diluted water solution of approxi -
mately 5% neutral wool detergent.
 Wring out any excess water from
the cloth and thoroughly wipe off
all remaining traces of detergent.
 Wipe the surface with a dry, soft
cloth to remove any remaining
moisture. Allow the leather to dry
in a shaded and ventilated area.
■Caring for leather areas
Toyota recommends cleaning the inte -
rior of the vehicle at least twice a year to maintain the quality of the vehicle’s inte-
rior.
 Remove dirt and dust using a
vacuum cleaner.
 Wipe it off with a soft cloth damp-
ened with neutral detergent
diluted to approximately 1%.
 Wring out any excess water from
the cloth and thoroughly wipe off
remaining traces of detergent
and water.
NOTICE
●Be careful not to scratch or damage
the heater wires.
Cleaning the leather areas
Cleaning the synthetic
leather areas

4947-2. Maintenance
7-2.Maintenance
■Where to go for maintenance ser-
vice?
In order to maintain y our vehicle in the best possible condition, Toyota recom -
mends that maintenance service opera -
tions as well as other inspections and repairs be carried out by authorized
Toyota retailers or Toyota authorized
repairers, or any relia ble repairers. For repairs and services covered by your
warranty, please vi sit an authorized
Toyota retailer or repairer, who will use genuine Toyota parts in repairing any
difficulties you may encounter. There
can also be advantages in utilizing authorized Toyota reta ilers or repairers
for non-warranty repairs and services,
as members of the Toyota network will be able to expertly assist you with any
difficulties you may encounter.
Your Toyota retailer or Toyota autho -
rized repairer, or any reliable repairer will perform all of the scheduled mainte -
nance on your vehicle reliably and eco -
nomically due to the ir experience with Toyota vehicles.
Scheduled maintenance should be
performed at speci fied intervals
according to the maintenance
schedule.
For full details of your maintenance
schedule, refer to the “Toyota Service
Booklet” or “Toyota Warranty Booklet”.
What about do-it-yourself mainte -
nance?
Many maintenance it ems are easy to
do yourself if you have a little mechani -
cal ability and a few basic automotive
tools.
Note, however, that some maintenance
tasks require specia l tools and skills.
These are best per formed by qualified
technicians. Even if you’re an experi -
enced do-it-yourself mechanic, we rec -
ommend that repairs and maintenance
be conducted by any authorized Toyota
retailer or Toyota authorized repairer,
or any reliable repairer. Any authorized
Toyota retailer or repairer will keep a
record of maintenance, which could be
useful should you ever require War -
ranty Service. Should you choose to
select a qualified and equipped profes -
sional other than an authorized Toyota
repairer to service or maintain your
vehicle, we recommend that you
Maintenance require-
ments
To ensure safe and economical
driving, day-to-day care and
regular maintenance are
essential. Toyota recom -
mends the maintenance below.
WARNING
■If your vehicle is not properly
maintained
Improper maintenanc e could result in
serious damage to the vehicle and
possible death or serious injury.
■Handling of the 12-volt battery
12-volt battery posts, terminals and
related accessories contain lead and
lead compounds which are known to cause brain damage. Wash your
hands after handling. ( →P.506)
Scheduled maintenance
Do-it-yourself maintenance

495
7
7-2. Maintenance
Maintenance and care
request that a record of maintenance
be kept.
■Does your vehicle need repairs?
Be on the alert for changes in perfor - mance and sounds, a nd visual tip-offs
that indicate service is needed. Some
important clues are:
●Engine missing, stumbling or pinging
●Appreciable loss of power
●Strange engine noises
●A fluid leak under the vehicle (How-
ever, water dripping from the air con - ditioning system after use is normal.)
●Change in exhaust sound (This may indicate a dangerous carbon monox -
ide leak. Drive with the windows open
and have the exhau st system checked immediately.)
●Flat-looking tires, excessive tire squeal when cornering, uneven tire
wear
●Vehicle pulls to one side when driven
straight on a level road
●Strange noises related to suspension
movement
●Loss of brake effectiveness, spongy
feeling brake pedal, pedal almost
touches the floor, vehicle pulls to one
side when braking
●Engine coolant temperature continu -
ally higher than normal ( →P.174)
If you notice any of these clues, take
your vehicle to any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repair er as soon as possi-
ble.
Your vehicle may need adjustment or repair.

4967-3. Do-it-yourself maintenance
7-3.Do-it-yourself maintenance
Do-it-yourself service
precautions
If you perform maintenance by
yourself, be sure to follow the
correct procedure as given in
these sections.
Maintenance
ItemsParts and tools
12-volt battery
condition
( →P.506)
•Grease
• Conventional
wrench (for terminal
clamp bolts)
Engine/power
control unit
coolant level
( →P.503)
• “Toyota Super Long
Life Coolant” or a
similar high quality
ethylene glycol-
based non-silicate,
non-amine, non-
nitrite and non-
borate coolant with
long-life hybrid
organic acid technol -
ogy
“Toyota Super Long
Life Coolant” is pre -
mixed with 50%
coolant and 50%
deionized water.
• Funnel (used only
for adding coolant)
Engine oil level
( →P.501)
• “Toyota Genuine
Motor Oil” or equiva -
lent
• Rag or paper towel
• Funnel (used only
for adding engine
oil)
Fuses
( →P.545)
• Fuse with same
amperage rating as
original
DC/DC Con -
verter air
intake vent
( →P.536)
• Vacuum cleaner,
etc,
• Phillips screwdriver
Light bulbs
( →P.548)
• Bulb with same
number and watt -
age rating as origi -
nal
• Phillips-head screw -
driver
• Flathead screw -
driver
• Wrench
Radiator and
condenser
( →P.504)
⎯
Tire inflation
pressure
( →P.529)
• Tire pressure gauge
• Compressed air
source
Washer fluid
( →P.505)
• Water or washer
fluid containing anti -
freeze (for winter
use)
• Funnel (used only
for adding water or
washer fluid)
WARNING
The engine compartment contains
many mechanisms and fluids that may move suddenly, become hot, or
become electrically energized. To
avoid death or serious injury, observe the following precautions.
ItemsParts and tools

497
7
7-3. Do-it-yours elf maintenance
Maintenance and care
WARNING
■When working on the engine
compartment
●Make sure that “IGNITION ON” on the multi-information display and
the “READY” indicat or are both off.
●Keep hands, clothing and tools
away from the moving fan.
●Be careful not to touch the engine, power control unit, radiator, exhaust
manifold, etc. right after driving as
they may be hot. Oil and other flu - ids may also be hot.
●Do not leave anyt hing that may burn easily, such as paper and
rags, in the engi ne compartment.
●Do not smoke, cause sparks or
expose an open flame to fuel or the
12-volt battery. Fu el and 12-volt battery fumes are flammable.
●Take care because brake fluid can harm your hands or eyes and dam -
age painted surfac es. If fluid gets
on your hands or in your eyes, flush the affected area with clean water
immediately. If you still experience
discomfort, consult a doctor.
■When working near the electric
cooling fan or radiator grille
Be sure the power switch is off.
With the power swi tch in ON, the
electric cooling fan may automatically start to run if the air conditioning is on
and/or the coolant temperature is
high. ( →P.504)
■Safety glasses
Wear safety glasses to prevent flying or falling material, fluid spray, etc.,
from getting in your eyes.
NOTICE
■If you remove th e air cleaner fil-
ter
Driving with the air cleaner filter removed may cause excessive
engine wear due to dirt in the air.
■If the fluid level is low or high
It is normal for the br ake fluid level to
go down slightly as the brake pads
wear or when the fluid level in the accumulator is high.
If the reservoir needs frequent refill -
ing, it may indicate a serious problem.

4987-3. Do-it-yourself maintenance
1Pull the hood lock release lever.
The hood will pop up slightly.
2Push the auxiliary catch lever to
the left and lift the hood.
3 Hold the hood open by inserting
the supporting rod into the slot.Hood
Release the lock from the
inside of the vehicle to open
the hood.
Opening the hood
WARNING
■Pre-driving check
Check that the hood is fully closed
and locked.
If the hood is not lo cked properly, it
may open while the vehicle is in motion and cause an accident, which
may result in death or serious injury.
■To prevent burns
Do not touch the pipes when the com -
pressor is operati ng or after it is stopped, because the pipes are hot.
Touching by hands before the pipes
cool down may cause burns.
■After installing the support rod
into the slot
Make sure the rod supports the hood
securely from falli ng down on to your
head or body.