TOYOTA RAV4 PLUG-IN HYBRID 2021 Owners Manual

599
8
8-2. Steps to take in an emergency
When trouble arises
■If you have a flat front tire on a road
covered with snow or ice (except 235/55R19 tires)
Install the compact spare tire on one of
the rear wheels of t he vehicle. Perform
the following steps and fit tire chains to the front tires:
1 Replace a rear tire with the compact spare tire.
2 Replace the flat front tire with the tire removed from the rear of the vehicle.
3 Fit tire chains to the front tires.
■Certification for the jack

6008-2. Steps to take in an emergency
WARNING
■When using the compact spare
tire
●Remember that the compact spare tire provided is specifically
designed for use with your vehicle.
Do not use your compact spare tire on another vehicle.
●Do not use more than one compact
spare tire simultaneously.
●Replace the compact spare tire with
a standard tire as soon as possible.
●Avoid sudden acceleration, abrupt
steering, sudden braking and shift - ing operations that cause sudden
engine braking.
■When the compact spare tire is
attached
The vehicle speed may not be cor - rectly detected, and the following sys -
tems may not oper ate correctly:
• ABS & Brake assist
• VSC/Trailer Sway Control
•TRC
• Cruise control (if equipped)
• Dynamic radar cruise control with
full-speed range (if equipped)
• PCS (Pre-Collision System) (if
equipped)
• EPS
• LTA (Lane Tracing Assist) (if
equipped)
• Tire pressure warning system
• AHB (Automatic High Beam) (if equipped)
• BSM (Blind Spot Monitor) (if equipped)
• Rear view monitor system (if equipped)
• Panoramic view monitor (if equipped)
• Toyota parking assist monitor (if equipped)
• Toyota parking assist-sensor (if equipped)
• PKSB (Parking Support Brake) (if equipped)
• Navigation system (if equipped)
Also, not only can the following sys-
tem not be utilized fully, but it may actually negatively affect the drive-
train components:
• E-Four (Electro nic On-Demand AWD system)
■Speed limit when using the com - pact spare tire
Do not drive at speeds in excess of 80
km/h (50 mph) when a compact spare tire is installed on the vehicle.
The compact spare tire is not
designed for driving at high speeds. Failure to observe this precaution
may lead to an accident causing
death or serious injury.
■After using the tools and jack
Before driving, make sure all the tools and jack are securely in place in their
storage location to reduce the possi -
bility of personal i njury during a colli- sion or sudden braking.
NOTICE
■Be careful when driving over
bumps with the compact spare
tire installed on the vehicle
The vehicle height may become lower
when driving with the compact spare
tire compared to w hen driving with standard tires. Be careful when driv-
ing over uneven road surfaces.

601
8
8-2. Steps to take in an emergency
When trouble arises
One of the following may be the
cause of the problem:
 The AC charging cable may be
attached to the vehicle.
( →P.135)
 The electronic key may not be
functioning properly. ( →P.604)
 There may not be sufficient fuel
in the vehicle’s tank.
Refuel the vehicle. ( →P.342)
 There may be a malfunction in
the immobilizer system. ( →P.76)
 There may be a malfunction in
the steering lock system.
 The hybrid system may be mal-
functioning due to an electrical
problem such as electronic key
battery depletion or a blown fuse.
However, depending on the type
of malfunction, an interim mea -
sure is available to start the
hybrid system. ( →P.602)
 There is a possibility that the
NOTICE
■Driving with tire chains and the
compact spare tire
Do not fit tire chai ns to the compact spare tire.
Tire chains may damage the vehicle
body and adversely a ffect driving per- formance.
■When replacing the tires
When removing or fitting the wheels, tires or the tire pressure warning
valve and transmitter, contact any
authorized Toyota ret ailer or Toyota authorized repairer, or any reliable
repairer as the tire pressure warning
valve and transmitter may be dam - aged if not handled correctly.
If the hybrid system will
not start
Reasons for the hybrid system
not starting vary depending on
the situation. Check the follow -
ing and perform the appropri -
ate procedure:
The hybrid system will not
start even though the cor -
rect starting procedure is
being followed ( →P.317)

6028-2. Steps to take in an emergency
temperature of the hybrid battery
(traction battery) is extremely low
(approximately below -30°C [-
22°F]). ( →P.318)
One of the following may be the
cause of the problem:
 The 12-volt battery may be dis-
charged. ( →P.606)
 The 12-volt battery terminal con-
nections may be loose or cor -
roded. ( →P.508)
One of the following may be the
cause of the problem:
 The 12-volt battery may be dis-
charged. ( →P.606)
 One or both of the 12-volt battery
terminals may be disconnected.
( →P.508)
Contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer if
the problem cannot be repaired, or
if repair procedures are unknown.
When the hybrid system does not
start, the following steps can be
used as an interim measure to start
the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure
except in cases of emergency.
1 Pull the parking brake switch to
check that the parking brake is
set. ( →P.326)
Parking brake indicator will come on.
2Shift the shift lever to P.
3 Turn the power switch to ACC.
4 Press and hold the power switch
for about 15 seconds while
depressing the brake pedal
firmly.
Even if the hybrid system can be
started using the above steps, the
system may be malfunctioning.
Have the vehicle inspected by any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
The interior lights and head -
lights are dim, or the horn
does not sound or sounds at
a low volume
The interior lights and head -
lights do not turn on, or the
horn does not sound
Starting the hybrid system
in an emergency

603
8
8-2. Steps to take in an emergency
When trouble arises
1 Remove the cover inside the
luggage compartment by insert -
ing a screwdriver.
When removing the cover, to prevent damage, cover the tip of the screw -
driver with a rag.
2 Pull the lever.
Using the lever to open the fuel filler
door may not allow for an adequate
reduction in fuel tank pressure before refueling. To prevent fuel from spilling
out, turn the cap slowly when removing
it.
During refueling, fuel may spill out from
the filler opening due to air being dis-
charged from insi de the fuel tank.
If you lose your keys
New genuine keys can be
made by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli -
able repairer using the other
key and the key number
stamped on your key number
plate. Keep the plate in a safe
place such as your wallet, not
in the vehicle.
NOTICE
■When an electron ic key is lost
If the electronic ke y remains lost, the
risk of vehicle theft increases signifi - cantly. Visit any authorized Toyota
retailer or Toyota authorized repairer,
or any reliable repairer immediately with all remaining electronic keys that
were provided with your vehicle.
If the fuel filler door can-
not be opened
If the fuel filler door opener
switch cannot be operated,
contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable
repairer to service the vehicle.
In case where refueling is
urgently necessary, the follow -
ing procedure can be used to
open the fuel filler door.
Opening the fuel filler door

6048-2. Steps to take in an emergency
Therefore, fill the fuel tank carefully and
slowly.
■When the electronic key does not work properly
●Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off,
turn the function on. (Customizable features: →P.633)
●Check if battery-saving mode is set. If
it is set, cancel the function. (→P.225)
Use the mechanical key (→P.204)
If the electronic key
does not operate prop-
erly
If communication between the
electronic key and vehicle is
interrupted ( →P.225) or the
electronic key cannot be used
because the battery is
depleted, the smart entry &
start system, push button start
and wireless re mote control
cannot be used. In such cases,
the doors can be opened and
the hybrid system can be
started by following the proce -
dure below.
NOTICE
■In case of a smart entry & start
system malfunction, or other key
related problems
Take your vehicle with all the elec-
tronic keys provided with your vehicle
to any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
Locking and unlocking the
doors

605
8
8-2. Steps to take in an emergency
When trouble arises
in order to perform the following
operations.
1 Locks all the doors
2 Unlocks all the doors
■Key linked functions
1 Closes the windows and the pan-
oramic moon roof*1 (turn and hold)*2
2 Opens the windows and the pan-
oramic moon roof*1 (turn and hold)*2
*1: If equipped
*2: These settings must be customized
at any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
1 Ensure that the shift lever is in P
and depress the brake pedal.
2 Touch the area behind the but-
tons on the electronic key to the
power switch.
When the electronic k ey is detected, a
buzzer sounds and the power switch
will turn to ON.
When the smart entr y & start system is
deactivated in customization setting,
the power switch will turn to ACC.
3Firmly depress the brake pedal
and check that is dis -
WARNING
■When using the mechanical key
and operating the power win -
dows or the pa noramic moon roof (if equipped)
Operate the powe r window or the
panoramic moon roof after checking to make sure that th ere is no possibil-
ity of any passeng er having any of
their body parts caught in the window
or the panoramic moon roof. Also, do not allow children to operate the
mechanical key. It i s possible for chil-
dren and other passengers to get caught in the power window or the
panoramic moon roof.
Starting the hybrid system

6068-2. Steps to take in an emergency
played on the multi-information
display.
4 Press the power switch shortly
and firmly.
In the event that the hybrid system
still cannot be st arted, contact any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
■Stopping the hybrid system
Shift the shift lever to P, set the parking
brake and press the power switch as you normally do when stopping the
hybrid system.
■Replacing the key battery
As the above procedure is a temporary measure, it is rec ommended that the
electronic key battery be replaced
immediately when the battery is depleted. ( →P.543)
■Alarm (if equipped)
Using the mechanical key to lock the
doors will not set the alarm system.
If a door is unlocked using the mechani -
cal key when the al arm system is set,
the alarm may be triggered. ( →P.78)
■Changing power switch modes
Release the brake pedal and press the power switch in step 3 above.
The hybrid system does not start and
modes will be changed each time the switch is pressed. ( →P.320)
If you have a set of jumper (or
booster) cables an d a second vehi-
cle with a 12-volt battery, you can
jump start your vehicle by following
the steps below.
1 Vehicles with alarm (→P.78)
Confirm that the electronic key
is being carried.
When connecting the jumper (or booster) cables, depending on the situ -
ation, the alarm ma y activate and the
doors locked. ( →P.79)
2Open the hood (→P.498) and
fuse box cover.
If the 12-volt battery is
discharged
The following procedures may
be used to start the hybrid sys -
tem if the vehicle’s 12-volt bat -
tery is discharged.
You can also call any autho -
rized Toyota ret ailer or Toyota
authorized repairer, or any reli -
able repairer or a qualified
repair shop.
Restarting the hybrid sys -
tem

607
8
8-2. Steps to take in an emergency
When trouble arises
Push claw ( ) and ( ) to com -
pletely release the lock, and then lift up the cover.
3 Open the exclusive jump start-
ing terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and con-
nect the clamp on the other end o f the positive cable to on the sec-
ond vehicle. Then, connect a ne gative cable clamp to on the second
vehicle and connect the clamp at the other end of the negative cable to
.
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclu sive jump
starting terminal and any moving parts as shown in the illustra tion
5 Start the engine of the second
vehicle. Increase the engine
speed slightly and maintain at
that level for a pproximately 5
AB
A
B
C
D
A
B
C
D

6088-2. Steps to take in an emergency
minutes to recharge the 12-volt
battery of your vehicle.
6 Open and close any of the doors
of your vehicle with the power
switch off.
7 Maintain the engine speed of
the second vehicle and start the
hybrid system of your vehicle by
turning the power switch to ON.
8 Make sure the “READY” indica-
tor comes on. If the indicator
light does not come on, contact
any authorized Toyota retailer or
Toyota authorized repairer, or
any reliable repairer.
9 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were con -
nected.
10 Close the exclusive jump start-
ing terminal cover, and reinstall
the fuse box cover to its original
position.
Once the hybrid system starts,
have the vehicle inspected at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer as soon as possible.
■Starting the hybrid system when
the 12-volt battery is discharged
The hybrid system c annot be started by push-starting.
■To prevent 12-volt battery dis -
charge
●Turn off the headlights and the audio
system while the hybrid system is off.
●Turn off any unnecessary electrical
components when the vehicle is run - ning at a low speed for an extended
period, such as in heavy traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12 -volt battery is depleted, have the vehicle inspected
at any authorized Toyota retailer or
Toyota authorized repairer, or any reli - able repairer.
●Some systems may r equire initializa- tion. ( →P.643)
■When removing the 12-volt battery
terminals
When the 12-volt batte ry terminals are removed, the in formation stored in the
ECU is cleared. Before removing the 12-
volt battery termi nals, contact any authorized Toyota r etailer or Toyota
authorized repairer, or any reliable
repairer.
■Charging the 12-volt battery
The electricity stor ed in the 12-volt bat-
tery will discharge gr adually even when
the vehicle is not in use, due to natural discharge and the dr aining effects of
certain electrical appliances. If the vehi -
cle is left for a long time, the 12-volt bat- tery may discharge, and the hybrid
system may be unable t o start. (The 12-
volt battery recharges automatically while the hybrid syst em is operating.)
■When recharging or replacing the
12-volt battery
●In some cases, it may not be possible
to unlock the doors using the smart
entry & start system when the 12-volt
battery is discharged. Use the wire - less remote control o r the mechanical
key to lock or unlock the doors.
●The hybrid system may not start on
the first attempt after reinstalling the
12-volt battery. In t hat case, start the hybrid system in t he same manner as
when the electr onic key does not
operate properly ( →P.605). This is not