TOYOTA RAV4 PRIME 2021 Accessories, Audio & Navigation (in English)

2618-3. What to do if...
8
PhoneA Bluetooth® connection can-
not be made.
■When making/receiving a
call
A call cannot be made/received.
■When using the phonebook
Phonebook data cannot be
transferred manually/automati-
cally.
Likely causeSolution
An incorrect
passcode was
entered on the
cellular phone.Enter the correct
passcode on the
cellular phone.
The registration
operation has
not been com-
pleted on the cel-
lular phone side.
Complete the
registration oper-
ation on the cel-
lular phone
(approve regis-
tration on the
phone).
Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone.
Delete the exist-
ing registration
information from
both this system
and the cellular
phone, then reg-
ister the cellular
phone you wish
to connect to this
system. ( P.45)
Likely causeSolution
Another
Bluetooth
®
device is already
connected.
Manually con-
nect the cellular
phone you wish
to use to this
system. ( P.43)
Bluetooth® func-
tion is not
enabled on the
cellular phone.Enable the
Bluetooth
® func-
tion on the cellu-
lar phone.
Automatic
Bluetooth
® con-
nection on this
system is set to
off.
Set automatic
Bluetooth
® con-
nection on this
system to on
when the power
switch is in ACC
or ON. ( P.48)
Preferred device
settings function
on this system is
set to on.
Set preferred
device settings
function on this
system to off.
( P.48)
Set the desired
cellular phone to
the highest auto-
matic connec-
tion priority.
( P.48)
Likely causeSolution
Your vehicle is in
a area.
Move to where
no longer
appears on the
display.
Likely causeSolution

2628-3. What to do if...
Phonebook data cannot be
edited.
■When using the Bluetooth®
message function
Messages cannot be viewed.
New message notifications are
not displayed.
■In other situations
The Bluetooth
® connection sta-
Likely causeSolution
The profile ver-
sion of the con-
nected cellular
phone may not
be compatible
with transferring
phonebook data.
For a list of spe-
cific devices
which operation
has been con-
firmed on this
system, check
with your Toyota
dealer or the fol-
lowing website:
http://www.
toyota.com/
audio-
multimedia in the
United States,
and http://www.
toyota.ca/
connected
in Canada
Automatic con-
tact transfer
function on this
system is set to
off.Set automatic
contact transfer
function on this
system to on.
(  P.253)
Passcode has
not been entered
on the cellular
phone.
Enter the pass-
code on the cel-
lular phone if
requested
(default pass-
code: 1234).
Transfer opera-
tion on the cellu-
lar phone has
not completed.
Complete trans-
fer operation on
the cellular
phone (approve
transfer opera-
tion on the
phone).
Likely causeSolution
Automatic con-
tact transfer
function on this
system is set to
on.Set automatic
contact transfer
function on this
system to off.
( P.253)
Likely causeSolution
Message trans-
f e r i s n o t e n a b l e d
on the cellular
phone.
Enable mes-
sage transfer on
the cellular
phone (approve
message trans-
fer on the
phone).
Automatic trans-
fer function on
this system is set
to off.Set automatic
transfer function
on this system to
on. ( P.253)
Likely causeSolution
Notification of
SMS/MMS/E-
mail reception on
this system is set
to off.Set notification
of SMS/MMS/E-
mail reception on
this system to
on. ( P.251)
Automatic mes-
sage transfer
function is not
enabled on the
cellular phone.Enable auto-
matic transfer
function on the
cellular phone.

2638-3. What to do if...
8
Phone
tus is displayed at the top of the
screen each time the power
switch is in ACC or ON.
Even though all conceivable
measures have been taken, the
symptom status does not
change.
●For details, refer to the owner’s
manual that came with the cellular
phone.
Likely causeSolution
Connection con-
firmation display
on this system is
set to on.
To turn off the
display, set con-
nection confir-
mation display
on this system to
off. (P.48)
Likely causeSolution
The cellular
phone is not
close enough to
this system.Bring the cellu-
lar phone closer
to this system.
Radio interfer-
ence has
occurred.
Turn off Wi-Fi®
devices or other
devices that may
emit radio
waves.
The cellular
phone is the
most likely cause
of the symptom.
Turn the cellular
phone off,
remove and rein-
stall the battery
pack, and then
restart the cellu-
lar phone.
Enable the cellu-
lar phone’s
Bluetooth
® con-
nection.
Disable the
Wi-Fi
® connec-
tion of the cellu-
lar phone.
Stop the cellular
phone’s security
software and
close all applica-
tions.
Before using an
application
installed on the
cellular phone,
carefully check
its source and
how its operation
might affect this
system.
Likely causeSolution

2648-3. What to do if...

265
9
9
Connected Services
Connected Services
9-1. Connected Services over-view
Connected Services .... 266
Type A: Function achieved by using a smartphone or
DCM .......................... 267
Type B: Function achieved by using DCM and the sys-
tem ............................ 270
Type C: Function achieved by using DCM............ 271
Type D: Function achieved by using DCM and a
smartphone ............... 274
9-2. Connected Services oper- ation
Toyota Apps ................ 276
Destination Assist ....... 279
9-3. Setup Toyota Apps settings .. 281

2669-1. Connected Services overview
9-1.Connected Services overview
*: Vehicles equipped with DCM only. This function is not made
available in some countries or
areas.
 The functions included are
classified into the following
four types.
• Type A: Function achieved by
using a smartphone or an embed-
ded cellular device in the vehicle
(DCM: Data Communication
Module) and the system
• Type B: Function achieved by using DCM and the system
• Type C: Function achieved by using DCM
• Type D: Function achieved by using DCM and a smartphone
●Connected Services functionality
is dependent upon network recep-
tion level and signal strength.
●Each function is a vailable in the
following areas:
• Toyota Apps is available in the contiguous United States, Wash-
ington D.C., Alaska, Hawaii and
Canada.
• Destination Assist is available in
the contiguous United States,
Washington D.C., Hawaii, Canada
and limited areas of Alaska for
vehicles that contain the appropri-
ate map data.
• Dynamic Navigation is available in
the contiguous United States,
Washington D.C. and Alaska.
• Dynamic Navigat ion is not avail-
able in Canada.
•Wi-Fi
® Hotspot is available in the
contiguous United States, Wash-
ington D.C., Alaska and Hawaii.
•Wi-Fi
® Hotspot is not available in
Canada.
• Safety Connect is available in the contiguous United States, Wash-
ington D.C., Alaska, Hawaii and
Canada.
• Remote Connect is available in the contiguous United States,
Washington D.C., Alaska, Hawaii
and Canada.
• Service Connect is available in the
contiguous United States, Wash-
ington D.C., Alaska, Hawaii and
Canada.
Connected Services*
Connected Services
includes Toyota Apps, Des-
tination Assist, Service
Connect, Dynamic Naviga-
tion, Wi-Fi
® Hotspot, Safety
Connect and Remote Con-
nect.
Functional overview
FunctionType
Toyota AppsType A
Destination Assist,
Dynamic Navigation,
Wi-Fi
® Hotspot
Type B
Safety ConnectType C
Remote Connect, Ser-
vice ConnectType D

2679-1. Connected Services overview
9
Connected Services
Content provider
Provides contents to the application server.
Application server
Type A: Function achieved by using a smart-
phone or DCM
Of the functions included with Connected Services, the
Toyota Apps rely on the use of a smartphone or DCM.
Using a smartphone
• Toyota audio multimedia system enables applicable apps installed on a smartphone to be displayed on and operated from
the screen via Bluetooth
®.
 Via DCM
• Toyota audio multimedia system enables applicable apps installed on the system to be displayed on and operated from th e
screen.
A few settings must be performed before Toyota Apps can be
used. ( P.269)
By using a smartphone or DCM
A
B

2689-1. Connected Services overview
Provides applications to the system or a smartphone.
Smartphone
*
Using the Toyota mobile application, communication is relayed
between the system, application server and content provider.
Applications
Display usable content from the content providers on the screen
using the data connection of the connected smartphone or DCM.
System
Content received, via a smartphone or DCM, from content pro-
vider servers is displayed on the screen. The system is equippe d
with an application player to run applications.
Via DCM
*: For known compatible phones, refer to http://www.toyota.com/
connected-services in the United States, http://www.toyota.ca/connected
in Canada.
The required operations to acti-
vate applications and connect a
smartphone to the system, and
the registration steps for the
Connected Services are
explained in this section.
■Subscription
 Services requiring a separate
contract can also be used.
*
*: For details, refer to
http://www.toyota.com/
connected-services
or call 1-800-331-4331 in the
United States, and
http://www.toyota.ca/connected
or call 1-888-869-6828 in Can-
ada.
■Availability of function
 Toyota Apps is available in
the contiguous United States, Washington D.C., Alaska,
Hawaii and Canada.
●Data usage fees may apply while
using Toyota Apps. Confirm data
usage fees before using this func-
tion.
●For details regarding operation of
the Toyota Apps, refer to
http://www.toyota.com/
connected-services
in the United States, and
http://www.toyota.ca/connected
in Canada.
●These function
s are not made
available in some countries or
areas. Availability of functions of
the Toyota Apps is dependent on
network reception level.
■Initializing personal data
The personal data used in appli-
cations can be reset. ( P.65)
 The following personal data
can be deleted and returned
to their default settings:
C
D
E
F
Before using the function

2699-1. Connected Services overview
9
Connected Services
• Downloaded contents
• Radio stations that were listened to
●Once initialized, the data and set-
tings will be erased. Pay much
attention when in itializing the
data.
■Settings required to use
Toyota mobile application
Perform the settings in the fol-
lowing order.
1 Download the Toyota mobile
application to your smart-
phone.
2 Open the Toyota mobile
application on your smart
phone and follow instruc-
tions. Bluetooth
® Pairing is
required.
In order to use Toyota mobile appli-
cation, the following must first be
performed:
 Register a Bluetooth® phone
with the hands-free system.
( P.38)
●Applications can only be used
when the Toyota mobile applica-
tion has been downloaded to your
smartphone, and the application is
running.
●Toyota mobile app lication opera-
tional procedures can also be con-
firmed by visiting
http://www.toyota.com/
connected-services
in the United States, and
http://www.toyota.ca/connected
in Canada.
●If a Toyota mobile application is
used while iPod audio/video is
being played back, system opera-
tion may become unstable.
Preparation before using
Toyota mobile application

2709-1. Connected Services overview
*: Vehicles equipped with DCM
■Subscription
 After you have signed the Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin
receiving services. A variety
of subscription terms are
available. Contact your
Toyota dealer, or call 1-800-
331-4331 in the United
States, and 1-888-869-6828
in Canada, for further sub-
scription details. (
P.268)
■Availability of functions
 Destination Assist is avail-
able in the contiguous United
States, Washington D.C.,
Hawaii, Canada, and limited
areas of Alaska for vehicles
that contain the appropriate
map data.
 Dynamic Navigation is avail-
able in the contiguous United
States, Washington D.C. and
Alaska.
 Dynamic Navigation is not
available in Canada.
 Wi-Fi
® Hotspot is available in
the contiguous United States,
Washington D.C., Alaska and
Hawaii.
 Wi-Fi
® Hotspot is not avail-
able in Canada.
Type B: Function
achieved by using
DCM and the system
*
The functionality of Destina-
tion Assist, Dynamic Navi-
gation, and Wi-Fi
® Hotspot
is made possible through
the shared work of the DCM
and the system.
Destination Assist and
Dynamic Navigation are
subscription-based telemat-
ics services that use Global
Positioning System (GPS)
data and embedded cellular
technology to provide safety
and security as well as con-
venience features.
These services are avail-
able by subscription on
select, telematics hardware-
equipped vehicles and sup-
ported by the Toyota
response center, which
operates 24 hours a day, 7
days a week.
For details about:
 Dynamic Navigation:
P.87, 96, 119
 Wi-Fi
® Hotspot: P.50
Before using the function