ESP TOYOTA RAV4 PRIME 2021 (in English) User Guide

691-3. Emergency assistance
1
For safety and security
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center
is dependent upon the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska, Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assist ance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect ser vices are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer support in multiple lan-
guages. The Safety Connect system will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
Safety Connect LED light
Indicators
Safety Connect services

701-3. Emergency assistance
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

922-1. Plug-in hybrid system
detected by the impact sensor,
the emergency shut off system
blocks off the high voltage cur-
rent and stops the fuel pump to
minimize the risk of electrocu-
tion and fuel leakage.
If the emergency shut off system
activates, your vehicle will not
restart. To restart the hybrid sys-
tem, contact your Toyota dealer.
A message is automatically dis-
played when a malfunction
occurs in the hybrid system or
an improper operation is
attempted.
If a warning message is shown
on the multi-information display,
read the message and follow the
instructions.
■If a warning light comes on, a
warning message is displayed
or the 12-volt battery is discon-
nected
The hybrid system may not start. In
that case, try to start the system
again. If the “READY” indicator does
not come on, contact your Toyota
dealer.
Primarily using EV mode and
AUTO EV/HV mode when driv-
ing in cities and using HV mode
when driving on highways (or
freeways) can help conserve
fuel and electricity. ( P.78)
When using Eco drive mode, the
torque corresponding to the
accelerator pedal depression
amount can be generated more
smoothly than it is in normal
conditions. In addition, the oper-
ation of the air conditioning sys-
tem (heating/cooling) will be
minimized, improving fuel and
electricity economy. ( P.377)
Eco-friendly driving is possible
by keeping the Hybrid System
Indicator within Eco area.
( P.167)Hybrid warning message
Plug-in hybrid vehicle
driving tips
For economical and ecolog-
ical driving, pay attention to
the following points:
Using EV mode, AUTO
EV/HV mode and HV
mode effectively
Using Eco drive mode
Use of Hybrid System
Indicator

1262-2. Charging
WARNING
■When charging
Observe the following precau-
tions.
Failure to do so may cause an
unexpected accident, resulting in
death or serious injury.
●Connect to a power source suit-
able for charging. ( P.111)
●Check that the AC charging
cable, plug and outlet are free of
foreign matter.
●Before charging, check that the
AC charging inlet is not
deformed, damaged or cor-
roded, and check that the inlet
is free of foreign matter such as
dirt, snow and ice.
If there is dirt or dust in these
areas, remove completely
before inserting the charging
connector.
●Do not get the terminals of the
AC charging inlet wet.
●Only use outlets where the plug
can be securely inserted.
●Do not bundle or wind the AC
charging cable while charging,
as doing so may result in over-
heating.
●Do not touch the terminals of
the charging connector and AC
charging inlet with a sharp metal
objects (needles etc.) or hands,
or short them with foreign
objects.
●When charging outdoors, make
sure to connect to a weather-
proof outlet for outdoor use.
Ensure the weatherproof outlet
cover closes completely. If the
weatherproof outlet cover can-
not be closed, install a weather-
proof outlet cover that will close.
●In order to stop charging at the
charging station, follow the
instructions of the charger.
●If any heat, smoke, odors, noise
or other abnormalities are
noticed during charging, stop
charging immediately.
●Do not insert the plug if the out-
let is submerge d in water or
snow.
●When charging while it is raining
or snowing, do not connect or
disconnect the plug if your
hands are wet. Also, do not get
the plug or outlet wet.
●Do not charge the vehicle
during a lightning storm.
●Prevent the AC charging cable
from being caught in the door or
back door.
●Do not let the wheels on the AC
charging cable, plug, charging
connector and CCID (Charging
Circuit Interru pting Device).
●Firmly insert the plug into the
outlet.
●Do not use an extension cord
and converting adaptor.
●Close the hood before using the
charging system. The cooling
fan may start operating sud-
denly. Touching or getting close
to rotating parts such as the fan
may cause your hands or
clothes (especially a necktie or
scarf) to becom e caught and
result in a serious injury.
●If the power indicator on the
CCID (Charging Circuit Inter-
rupting Device) does not illumi-
nate after plugging the AC
charging cable into the socket-
outlet, unplug it immediately.

1693-1. Instrument cluster
3
Vehicle status information and indicators
●Displays the outside temperature
within the range of -40°F (-40°C)
to 122°F (50°C).
●When the outside temperature is
approximately 37°F (3°C) or
lower, the indicator will flash
for approximately 10 seconds,
then stay on.
■Liquid crystal display
 P.171
■Customization
Settings (e. g. meter display) can be
changed on the screen of the
multi-informat ion display. (P.177)
Switches the items of the odom-
eter, trip meter A and trip meter
B by pressing the “ODO TRIP”
switch.
When the trip meter is dis-
played, pressing and holding the
switch will reset the trip meter.
The brightness of the instrument
panel lights can be adjusted by
turning the dial.WARNING
■The information display at
low temperatures
Allow the interior of the vehicle to
warm up before u sing the liquid
crystal informat ion display. At
extremely low temperatures, the
display monitor may respond
slowly, and display changes may
be delayed.
For example, there is a lag
between the driver’s shifting and
the new shift range appearing on
the display. This lag could cause
the driver to downshift again,
causing rapid and excessive
engine braking and possibly an
accident resulting in death or
injury.
NOTICE
■To prevent damage to the
engine and its components
The engine may be overheating if
“Engine Coolant Temp High Stop
in a Safe Place See Owner’s
Manual” is shown on the multi-
information displa y. In this case,
immediately stop the vehicle in a
safe place, and c heck the engine
after it has cooled completely.
(  P.544)
Using the “ODO TRIP”
switch
Instrument panel light
control

1813-1. Instrument cluster
3
Vehicle status information and indicators
Select to display warning mes-
sages and measures to be
taken if a malfunction is
detected. (P.523)
Displays suggestions to the
driver in the following situations.
To select a response to a dis-
played suggestion, use the
meter control switches.
■Suggestion to enable the
power back door (if
equipped)
If the power back door system is
disabled on the screen and
the power back door switch on
the instrument panel is oper- ated, a suggestion message will
be displayed asking if you wish
to enable the power back door
system. To enable the power
back door system, select “Yes”.
After enabling the power back door
system, press the power back door
switch again to op
en or close the
power back door.
■Suggestion to turn on the
headlights
If the headlight switch is in other
than or , and the vehicle
speed is 3 mph (5 km/h) or
higher for a certain amount of
time when the surroundings are
dark, a suggestion message will
be displayed.
■Suggestion to turn off the
headlights
If the headlights are left on for a
certain amount of time after the
power switch has been turned
off, a suggestion message will
be displayed.
When the headlight switch is in
the AUTO position: The mes-
sage asking if you wish to turn
the headlights off is displayed.
To turn the headlights off, select
“Yes”.
If the driver’s door is opened after
the power switch is turned off, this
suggestion message will not be dis-
played.
■Customization
The suggestion fu nction can be
turned on/off. (Customizable fea-
WARNING
■Cautions during setting up
the display
As the hybrid system needs to be
operating during setting up the
display, ensure that the vehicle is
parked in a place with adequate
ventilation. In a closed area such
as a garage, exhaust gases
including harmful carbon monox-
ide (CO) may collect and enter
the vehicle. This may lead to
death or a seri ous health hazard.
NOTICE
■During setting up the display
To prevent 12-vo lt battery dis-
charge, ensure that the hybrid
system is operating while setting
up the display features.
Warning message display
Suggestion function

1833-1. Instrument cluster
3
Vehicle status information and indicators
tor/tachometer (P.186)
■Head-up display will operate
when
The power swit ch is in ON.
■When using the head-up dis-
play
The head-up display may seem
dark or hard to see when viewed
through sunglasses, especially
polarized sunglasses. Adjust the
brightness of the head-up display or
remove your sunglasses.
■Street name display (vehicles
with navigation system)
Only street names which are
included in the map data will be dis-
played.
WARNING
■When using the head-up dis-
play
●Check that the position and
brightness of the head-up dis-
play image does not interfere
with safe driving. Incorrect
adjustment of the image’s posi-
tion or brightness may obstruct
the driver’s view and lead to an
accident, resulting in death or
serious injury.
●Do not continuously look at the
head-up display while driving as
you may fail to see pedestrians,
objects on the r oad, etc. ahead
of the vehicle.
NOTICE
■Head-up display projector
●Do not place any drinks near
the head-up display projector. If
the projector gets wet, electrical
malfunctions may result.
●Do not place any thing on or put
stickers onto the head-up dis-
play projector.
Doing so could interrupt head-
up display indications.
●Do not touch the inside of the
head-up display projector or
thrust sharp edges or the like
into the projector.
Doing so could cause mechani-
cal malfunctions.

2004-2. Opening, closing and locking the doors
■Door lock buzzer
If an attempt to lock the doors using
the smart key system is made when
a door other than t he door you are
locking is open, a buzzer sounds
continuously for 5 seconds. Fully
close all the doors, and lock the
vehicle once more.
■Setting the alarm (if equipped)
Locking the doors will set the alarm
system. ( P.73)
■Conditions affecting the opera-
tion of the smart key system or
wireless remo te control
 P.218
■If the smart key system or the
wireless remote control does
not operate properly
●Use the mechanical key to lock
and unlock the doors. ( P.537)
●Replace the key battery with a
new one if it is depleted. ( P.493)
■If the 12-volt battery is dis-
charged
The doors cannot be locked and
unlocked using the smart key sys-
tem or wireless remote control. Lock
or unlock the doors using the
mechanical key. ( P.537)
■Rear seat reminder function
●In order to remind you not to for-
get luggage, etc. in the rear seat,
when the power switch is turned to
OFF after any of the following con-
ditions are met, a buzzer will
sound and a message will be dis-
played on the multi-information
display for approximately 6 sec-
onds. • The hybrid system is started
within 10 minutes after opening
and closing a rear door.
• A rear door has been opened and
closed after the hybrid system
was started.
However, if a rear door is opened
and then closed within approxi-
mately 2 seconds, the rear seat
reminder function may not operate.
●The rear seat reminder function
determines that luggage, etc. has
been placed in a rear seat based
on opening and closing of a rear
door. Therefore, depending on the
situation, the rear seat reminder
function may not operate and you
may still forget luggage, etc. in the
rear seat, or it may operate unnec-
essarily.
●The rear seat reminder function
can be enabled/disabled.
(  P.569)
■Customization
Settings (e.g. unlocking function
using a key) can be changed.
(Customizable features:  P.573)
WARNING
■To prevent an accident
Observe the following precautions
while driving the vehicle.
Failure to do so may result in a
door opening and an occupant
could be thrown out of the vehicle,
resulting in dea th or serious
injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the inside handle of
the doors while driving.
Be especially careful for the
front doors, as the doors may
be opened even if the inside
lock buttons are in locked posi-
tion.

2304-3. Adjusting the seats
■Front seats
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button
.
■Center rear seat
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button
.
■Outboard rear seats
Head restraints cannot be
adjusted.
■Adjusting the height of the head
restraints (front seats)
Make sure that the head restraints
are adjusted so that the center of
the head restraint i s closest to the
top of your ears.
■Adjusting the center rear seat
head restraint
Always raise the head restraint one
level from the stowed position when
using.
Head restraints
Head restraints are pro-
vided for all seats.
WARNING
■Head restraint precautions
Observe the following precautions
regarding the head restraints.
Failure to do so m ay result in
death or serious injury.
●Use the head restraints
designed for each respective
seat.
●Adjust the head restraints to the
correct position at all times.
●After adjusting the head
restraints, push down on them
and make sure they are locked
in position.
●Do not drive with the head
restraints removed.
Vertical adjustment
A
A

2334-4. Adjusting the steering wheel and mirrors
4
Before driving
*: If equipped
The height of the rear view mir-
ror can be adjusted to suit your
driving posture.
Adjust the height of the rear
view mirror by moving it up and
down.Reflected light from the head-
lights of vehicles behind can be
reduced by operating the lever.
1
Normal position
2 Anti-glare position
Responding to the level of
brightness of the headlights of
vehicles behind, the reflected
light is automatically reduced.
Changing automatic anti-glare
function mode on/off
When the automatic anti-glare func-
tion is in ON mode, the indicator
illuminates.
The function will set to ON mode
each time the power switch is
turned to ON.
Pressing the button turns the func-
tion to OFF mode. (The indicator also turns off.)
Inside rear view mir-
ror*
The rear view mirror’s posi-
tion can be adjusted to
enable sufficient confirma-
tion of the rear view.
Adjusting the height of
rear view mirror
WARNING
■Caution while driving
Do not adjust the position of the
mirror while driving.
Doing so may lead to mishandling
of the vehicle and cause an acci-
dent, resulting in death or serious
injury.
Anti-glare function (vehi-
cles with manual anti-
glare inside rear view mir-
ror)
Anti-glare function (vehi-
cles with auto anti-glare
inside rear view mirror)
A
A