key TOYOTA RAV4 PRIME 2021 (in English) Repair Manual

4447-1. Maintenance and care
7-1.Maintenance and care
Working from top to bottom,
liberally apply water to the
vehicle body, wheel wells and
underside of the vehicle to
remove any dirt and dust.
 Wash the vehicle body using
a sponge or soft cloth, such
as a chamois.
 For hard-to-remove marks,
use car wash soap and rinse
thoroughly with water.
 Wipe away any water.
 Wax the vehicle when the
waterproof coating deterio-
rates.
If water does not bead on a clean
surface, apply wax when the vehi-
cle body is cool.
■Before car washes
Check that the fuel filler door and
charging port lid on your vehicle are
closed properly.
■Automatic car washes
●Before washing the vehicle:
• Fold the mirrors
• Turn off the power back door (if equipped) Start washing from the front of the
vehicle. Make sure to extend the
mirrors before driving.
●Brushes used in automatic car
washes may scratch the vehicle
surface, parts (wheel, etc.) and
harm your vehicle’s paint.
●Rear spoiler may not be washable
in some automatic car washes.
There may also be an increased
risk of damage to vehicle.
■High pressure car washes
As water may enter the cabin, do
not bring the nozzle tip near the
gaps around the doors or perimeter
of the windows, or spray these
areas continuously.
■Note for a smart key system
If the door handle becomes wet
while the electronic key is within the
effective range, t he door may lock
and unlock repeatedly. In that case,
follow the following correction pro-
cedures to wash the vehicle:
●Place the key in a position 6 ft. (2
m) or more separate from the
vehicle while the vehicle is being
washed. (Take care to ensure that
the key is not stolen.)
●Set the electronic key to battery-
saving mode to disable the smart
key system. ( P.218)
■Wheels and wheel ornaments
●Remove any dirt immediately by
using a neutral detergent.
●Wash detergent off with water
immediately after use.
●To protect the paint from damage,
make sure to obs erve the follow-
ing precautions.
• Do not use acidic, alkaline or
abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such
as after driving or parking in hot
weather
Cleaning a nd protect-
ing the vehicle exte-
rior
Perform the following to
protect the vehicle and
maintain it in prime condi-
tion:
Cleaning instructions

4667-3. Do-it-yourself maintenance
The 12-volt battery is located in
the right-hand side of luggage
compartment.
■Before recharging
When recharging, the 12-volt bat-
tery produces hydrogen gas which
is flammable and explosive. There-
fore, observe the following precau-
tions before recharging:
●If recharging with the 12-volt bat-
tery installed on the vehicle, be
sure to disconnect the ground
cable.
●Make sure the power switch on
the charger is off when connecting
and disconnecting the charger
cables to the 12-volt battery.
■After recharging/reconnecting
the 12-volt battery
●The hybrid system may not start.
Follow the procedure below to ini-
tialize the system.
1 Shift the shift lever to P.
2 Open and close any of the doors.
3 Restart the hybrid system.
●Unlocking the doors using the
smart key system may not be pos-
sible immediately after reconnect-
ing the 12-volt battery. If this
happens, use the wireless remote
control or the mechanical key to lock/unlock the doors.
●Start the hybrid system with the
power switch in ACC. The hybrid
system may not start with the
power switch turned off. How-
ever, the hybrid system will oper-
ate normally from the second
attempt.
●The power switch mode is
recorded by the vehicle. If the 12-
volt battery is reconnected, the
vehicle will return the power
switch mode to the status it was in
before the 1
2-volt battery was dis-
connected. Make sure to turn off
the power switch before discon-
nect the 12-volt battery. Take
extra care when connecting the
12-volt battery if the power switch
mode prior to discharge is
unknown.
If the hybrid system will not start
even after multiple attempts at all
methods above, contact your
Toyota dealer.
12-volt battery
Location
WARNING
■Chemicals in the 12-volt bat-
tery
The 12-volt battery contains poi-
sonous and corrosive sulfuric acid
and may produce hydrogen gas
which is flammable and explosive.
To reduce the risk of death or
serious injury, take the following
precautions while working on or
near the 12-volt battery:
●Do not cause sparks by touch-
ing the 12-volt battery terminals
with tools.
●Do not smoke or light a match
near the 12-volt battery.
●Avoid contact with eyes, skin
and clothes.
●Never inhale or swallow electro-
lyte.

4937-3. Do-it-yourself maintenance
7
Maintenance and care
■If the key battery is depleted
The following symptoms may occur:
●The smart key system and wire-
less remote contr ol will not func-
tion properly.
●The operational range will be
reduced.
Prepare the following before
replacing the battery:
 Flathead screwdriver
 Small flathead screwdriver
 Lithium battery CR2450
■Use a CR2450 lithium battery
●Batteries can be purchased at
your Toyota dealer, local electrical
appliance shops or camera stores.
●Replace only with the same or
equivalent type recommended by
the manufacturer.
●Dispose of used ba tteries accord-
ing to the local laws.
1 Release the lock and remove
the mechanical key.
2 Remove the key cover.
Use a screwdriver of an appropriate
size. Forcedly prying may cause
the cover damaged.
To prevent damage to the key,
cover the tip of the flathead screw-
driver with a rag.
3Remove the depleted battery
using a small flathead screw-
driver.
When removing the cover, the elec-
tronic key module may stick to the
cover and the batt ery may not be
visible. In this case, remove the
electronic key module in order to
remove the battery.
Insert a new battery with the “+” ter-
Electronic key battery
Replace the battery with a
new one if it is depleted.
Items to prepare
Replacing the battery

4947-3. Do-it-yourself maintenance
minal facing up.
4When installing, reverse the
steps listed.
WARNING
■Battery precautions
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Do not swallow the battery.
Doing so may cause chemical
burns.
●A coin battery or button battery
is used in the electronic key. If a
battery is swallowed, it may
cause severe chemical burns in
as little as 2 hours and may
result in death or serious injury.
●Keep away new and removed
batteries from children.
●If the cover cannot be firmly
closed, stop using the electronic
key and stow the key in the
place where children cannot
reach, and then contact your
Toyota dealer.
●If you accidentally swallow a
battery or put a b attery into a
part of your body, get emer-
gency medical attention imme-
diately.
■To prevent battery explosion
or leakage of flammable liq-
uid or gas
●Replace the battery with a new
battery of the same type. If a
wrong type of battery is used, it
may explode.
●Do not expose batteries to
extremely low pr essure due to
high altitude or extremely high
temperatures.
●Do not burn, bre ak or cut a bat-
tery.
NOTICE
■When replacing the battery
Use a flathead screwdriver of
appropriate size. Applying exces-
sive force may deform or damage
the cover.
■For normal operation after
replacing the battery
Observe the following precautions
to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery
to rust.
●Do not touch or move any other
component inside the remote
control.
●Do not bend either of the battery
terminals.

503
8
8
When trouble arises
When trouble arises
8-1. Essential informationEmergency flashers .... 504
If your vehicle has to be stopped in an emergency
.................................. 505
If the vehicle is trapped in rising water ................ 506
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 507
If you think something is wrong ........................ 509
If a warning light turns on or a warning buzzer sounds
.................................. 511
If a warning message is dis- played........................ 523
If you have a flat tire.... 527
If the hybrid system will not start ........................... 534
If you lose your keys ... 536
If the fuel filler door cannot be opened ................. 536
If the electronic key does not operate properly .. 537
If the 12-volt battery is dis- charged ..................... 539
If your vehicle overheats .................................. 544
If the vehicle becomes stuck .................................. 548

5238-2. Steps to take in an emergency
8
When trouble arises
pedal is shown
A warning message about an opera-
tion of the brake pedal may be
shown while the dr iving support sys-
tems such as PCS (Pre-Collision
system) or the dynamic radar cruise
control with full-speed range is oper-
ating. If a warning message is
shown, be sure to decelerate the
vehicle or follow an instruction
shown on the multi -information dis-
play.
• A warning message is shown when Brake Override System
operates. ( P.259, 517)
• A warning message is shown when Drive-Start Control or Park-
ing Support Brake function (if
equipped) operates ( P.259,
363). Follow the instructions on
the multi-inform ation display.
●If a message about an operation
of the power switch is shown
An instruction for operation of the
power switch is shown when the
incorrect procedure for starting the
hybrid system is performed or the
power switch is operated incorrectly.
Follow the instructions shown on the
multi-information display to operate
the power switch again.
●If a message abou t a shift lever
operation is shown
To prevent the shift lever from being
operated incorrectly or the vehicle
from moving unexpectedly, a mes-
sage that requires shifting the shift
lever may be sho wn on the multi-
information display. In that case, fol-
low the instruction of the message
and shift the shift lever.
●If a message or image about an
open/close state of a part or
replenishment of a consumable is
shown
Confirm the part indicated by the multi-information
display or a warn-
ing light, and then perform the cop-
ing method such as closing the
open door or replenishing a con-
sumable.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dea ler immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If the following messages are
shown, follow the instructions,
accordingly.
• “Blind Spot Monitor Unavailable”
( P.348, 523)
• “Rear Cross Traffic Alert Unavail- able”( P.348, 523)
• “Engine Coolant Temp High” ( P.544)
●If the following messages are
shown, there may be a malfunc-
tion. Immediately stop the vehicle
in a safe place and contact your
Toyota dealer. Continuing to drive
the vehicle may be dangerous.
• “Plug-in charging system malfunc- tion”
• “Hybrid System Malfunction”
• “Charging System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunc-
tion”
• “Accelerator System Malfunction”
• “Smart Key System Malfunction”
●If the following messages are
shown, there may be a malfunc-
tion. Immediately have the vehi-
cle inspected by your Toyota
dealer.
• “Oil Pressure Low”
• “Braking Power Low”
●If any of the following messages
are shown on the multi-informa-
tion display, the vehicle may have
run out of fuel. Stop the vehicle in

5348-2. Steps to take in an emergency
One of the following may be the
cause of the problem:
The AC charging cable may
be attached to the vehicle.
( P.123)
 The electronic key may not be
functioning properly.
( P.537)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle. ( P.306)
 There may be a malfunction
in the immobilizer system.
( P.72)
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
NOTICE
■Be careful when driving over
bumps with the compact
spare tire installed on the
vehicle
The vehicle height may become
lower when driving with the com-
pact spare tire compared to when
driving with standard tires. Be
careful when driving over uneven
road surfaces.
■Driving with tire chains and
the compact spare tire
Do not fit tire chains to the com-
pact spare tire.
Tire chains may damage the vehi-
cle body and adversely affect driv-
ing performance.
■When replacing the tires
When removing or fitting the
wheels, tires or the tire pressure
warning valve and transmitter,
contact your Toyota dealer as the
tire pressure warning valve and
transmitter may be damaged if not
handled correctly.
If the hybrid system
will not start
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed ( P.279)

5368-2. Steps to take in an emergency
1Remove the cover inside the
luggage compartment by
inserting a screwdriver.
When removing the cover, to pre-
vent damage, cover the tip of the
screwdriver with a rag.
2Pull the lever.
Using the lever to open the fuel
filler door may no t allow for an ade-
quate reduction in fuel tank pres-
sure before refueling. To prevent
fuel from spilling out, turn the cap
slowly when removing it.
During refueling, fuel may spill out
from the filler opening due to air
being discharged from inside the
fuel tank. Therefore, fill the fuel tank
If you lose your keys
New genuine keys can be
made by your Toyota dealer
using the other key and the
key number stamped on
your key number plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided wit h your vehicle.
If the fuel filler door
cannot be opened
If the fuel filler door opener
switch cannot be operated,
contact your Toyota dealer
to service the vehicle. In
case where refueling is
urgently necessary, the fol-
lowing procedure can be
used to open the fuel filler
door.
Opening the fuel filler
door

5378-2. Steps to take in an emergency
8
When trouble arises
carefully and slowly.
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.574)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.218)
Use the mechanical key
( P.196) in order to perform the
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.218)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction, o r other key
related problems
Take your vehicle with all the
electronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors

5388-2. Steps to take in an emergency
following operations.
1Locks all the doors
2 Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 5 seconds
unlocks the other doors.
■Key linked functions
1 Closes the windows and the
moon roof
*1 or panoramic moon
roof
*1 (turn and hold)*2
2 Opens the windows and the
moon roof
*1 or panoramic moon
roof
*1 (turn and hold)*2
*1
: If equipped
*2: These settings must be custom- ized at your Toyota dealer.
1 Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the area behind the
buttons on the electronic key
to the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACC.
WARNING
■When using the mechanical
key and operating the power
windows or the moon roof (if
equipped) or panoramic
moon roof (if equipped)
Operate the power window or the
moon roof or panoramic moon
roof after checking to make sure
that there is no p ossibility of any
passenger having any of their
body parts caught in the window
or the moon roof or panoramic
moon roof. Also, do not allow chil-
dren to operate t he mechanical
key. It is possible for children and
other passengers to get caught in
the power window or the moon
roof or panoramic moon roof.
Starting the hybrid sys-
tem