stop start TOYOTA RAV4 PRIME 2023 Owners Manual

5TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
8-1. Essential informationEmergency flashers ...... 534
If your vehicle has to be stopped in an emergency.................................... 535
If the vehicle is submerged or water on the road is rising.................................... 536
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed........................... 538
If you think something is wrong .......................... 540
If a warning light turns on or a warning buzzer sounds
.................................... 541
If a warning message is dis- played.......................... 552
If you have a flat tire...... 557
If the hybrid system will not start ............................. 564
If you lose your keys ..... 566
If the fuel filler door cannot be opened ................... 566
If the electronic key does not operate properly .......... 567
If the 12-volt battery is dis- charged ....................... 569
If your vehicle overheats 574
If the vehicle becomes stuck .................................... 5789-1. Specifications
Maintenance data (fuel, oil level, etc.) .................... 580
Fuel information............. 587
Tire information ............. 589
9-2. Customization Customizable features... 599
9-3. Initialization Items to initialize ............ 615
10-1.For owners Reporting safet y defects for
U.S. owners ................. 618
Reporting safet y defects for
Canadian owners ........ 619
Seat belt instructions for Canadian owners (in
French) ........................ 619
SRS airbag instructions for Canadian owners (in
French) ........................ 621
Headlight aim instructions for Canadian owners (in
French) ........................ 628
What to do if... (Trouble- shooting) ..................... 632
Alphabetical Index ........ 635
8When trouble arises9Vehicle specifications
10For owners
Index

17Pictorial index
■Instrument panel
Power switch ................................................... ...................P.304
Starting the hybrid system/chan ging the modes ..........P.304, 307
Emergency stop of the hybrid system ............................ ......P.535
When the hybrid system will not start .......................... ........P.564
Warning messages ..............................................................P.552
Shift lever.................................................... ........................P.309
Changing the shift position.................................... ...............P.310
Precautions against towing ..................................................P.538
When the shift lever does not move............................. ........P.311
Meters ......................................................... ................P.173, 178
Reading the meters/adjusting the instrument panel light ............................................................... ......................P.177, 184
Warning lights/indicator lights ................................ ..............P.166
When the warning lights come on ................................ ........P.541
Multi-information display . .........................................P.185, 196
Display ........................................................ .................P.185, 196A
B
C
D

261-1. For safe use
1-1.For safe use
Use only floor mats designed
specifically for vehicles of the
same model and model year as
your vehicle. Fix them securely
in place onto the carpet.
1Insert the retaining hooks
(clips) into the floor mat eye-
lets.
2 Turn the upper knob of each
retaining hook (clip) to secure
the floor mats in place.
Always align the marks . The shape of the retaining hooks
(clips) may differ from that shown in
the illustration.
Before driving
Observe the following
before starting off in the
vehicle to ensure safety of
driving.
Installing floor mats
A
:$51,1*
Observe the following precau-
tions.
Failure to do so may cause the
driver’s floor mat to slip, possibly
interfering with t
he pedals while
driving. An unexpectedly high
speed may result or it may
become difficult to stop the vehi-
cle. This could lead to an acci-
dent, resulting in death or serious
injury.
■When installing the driver’s
floor mat
●Do not use floor mats designed
for other models or different
model year vehicles, even if
they are Toyota Genuine floor
mats.
●Only use floor mats designed
for the driver’s seat.
●Always install the floor mat
securely using the retaining
hooks (clips) provided.
●Do not use two or more floor
mats on top of each other.
●Do not place the floor mat bot-
tom-side up or upside-down.

281-1. For safe use
Make sure that all occupants are
wearing their seat belts before
driving the vehicle. (P.30)
Use a child restraint system
appropriate for the child until the
child becomes large enough to properly wear the vehicle’s seat
belt. (
P.50)
Make sure that you can see
backward clearly by adjusting
the inside rear view mirror (if
equipped), Digital Rear-view
Mirror (if equipped) and outside
rear view mirrors properly.
( P.257, 258, 268)
WARNING
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Do not adjust the position of the
driver’s seat while driving.
Doing so could cause the driver
to lose control of the vehicle.
●Do not place a cushion between
the driver or passenger and the
seatback. A cushion may pre-
vent correct pos ture from being
achieved, and reduce the effec-
tiveness of the seat belt and
head restraint.
●Do not place anything under the
front seats.
Objects placed under the front
seats may become jammed in
the seat tracks and stop the
seat from locking in place. This
may lead to an accident and the
adjustment mechanism may
also be damaged.
●Always observe the legal speed
limit when driving on public
roads.
●When driving over long dis-
tances, take regular breaks
before you start to feel tired.
Also, if you feel tired or sleepy
while driving, do not force your-
self to continue driving and take
a break immediately.
Correct use of the seat
belts
Adjusting the mirrors

711-4. Theft deterrent system
1
For safety and security
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The side windows and moon
roof (if equipped) or pan-
oramic moon roof (if
equipped) are closed before
the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
If all doors are closed with hood
open, alarm system can be set.
(
 P.71)
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarm:
 Unlock the doors using the
entry function or wireless
remote control.
 Turn the power switch to ACC
or ON, or start the hybrid sys-
tem. (The alarm will be deacti-
vated or stopped after a few
seconds.)
■System maintenance
The vehicle has a maintenance-free
type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
(Stopping the alarm deactivates the
alarm system.)
●The doors are unlocked using the
mechanical key.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion or wireless remote con-
trol. (The doors will lock
again automatically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

782-1. Plug-in hybrid system
from an external power source.
■If the plug-in hybrid system
operation mode cannot be
changed
In the following si tuations, the plug-
in hybrid system operation mode
cannot be changed even if the
AUTO EV/HV mode switch or
EV/HV mode selection switch is
pressed. (In this case, the warning
message is displaye d on the multi-
information displa y when the switch
is pressed.)
●When electricity needed for EV
driving is not remaining (when in
EV mode or AUTO EV/HV mode)
●When the traction battery is
almost completely charged (hybrid
battery [traction battery] charge
mode)
■When switching from EV mode
to another mode using the
switch
When the power switch is turned off,
operation mode switching is can-
celed and the system returns to EV
mode the next time the vehicle is
started.
*
*
: If there is not enough charge remaining in the hybrid battery
(traction battery) to allow EV driv-
ing, the system s witches to HV
mode.
■Hybrid battery (traction battery)
charge mode
●The following may occur to protect the system, etc.
• Cannot switch to hybrid battery (traction battery) charge mode or
cannot cancel it
• Gasoline engine does not start or stops even after switching to
hybrid battery (traction battery)
charge mode
●If a load to the system is large,
such as when the power con-
sumption of the air conditioning
system is large or when the tem-
perature of the engine coolant is
high, it may take longer time than
usual to charge using the hybrid
battery (traction battery) charge
mode, or charging to the hybrid
battery (traction battery) may not
be performed.
■When in EV mode
In EV mode, EV driving (driving
WARNING
■When using the hybrid bat-
tery (traction battery) charge
mode
Observe the following precautions
when using the hybrid battery
(traction battery) charge mode
while parking.
Failure to do so may lead to death
or serious health hazard, as the
gasoline engine operates when in
the hybrid battery (traction bat-
tery) charge mode.
●Do not stop the vehicle near
flammable materials.
●Do not use the hybrid battery
(traction battery) charge mode
in a closed area where ventila-
tion is insufficien t, such as in a
garage or area with snow
buildup.
Control when driving in
each mode

792-1. Plug-in hybrid system
2
Plug-in hybrid system
using only the electric motor)* is
possible. However, depending
on the situation, EV driving may
be canceled and both gasoline
engine and electric motor are
used ( P.80). Also, if a little
electricity is remaining in the
hybrid battery (traction battery),
HV mode is automatically
selected. To drive in EV mode
long, observe the followings.
 Avoid sudden acceleration
and sudden deceleration, and
be sure to drive smoothly. If
you repeatedly accelerate,
the hybrid battery (traction
battery) charge will deplete
quickly. Also, EV driving may
be canceled by rapid acceler-
ation or vehicle speed.
 Restrain your speed as much
as possible. The distance that
can be driven in EV mode will
reduce considerably at high
speeds.
*: The EV driving range can be
checked using the multi-informa-
tion display. ( P.173, 178)
■When in AUTO EV/HV mode
Only the electric motor is used
for EV driving
* during normal
driving, but when the accelera-
tor pedal is strongly depressed,
the gasoline engine starts.
( P.80)
Also, when the hybrid battery
(traction battery) level is low, the
mode switches to HV mode automatically the same as in EV
mode.
AUTO EV/HV mode is suitable
for driving conditions when more
power is required, such as for
driving uphill or accelerating
suddenly. However, because
the gasoline engine will start
more easily, it is recommended
to drive in EV mode usually.
*: The EV driving range can be
checked using th e multi-informa-
tion display. ( P.173, 178)
■When in HV mode
The vehicle can be used in the
same way as a standard Plug-in
Hybrid Electric Vehicle
In HV mode, controls are pri-
marily carried out as follows in
accordance with the driving con-
ditions.
 The gasoline engine stops
*
when the vehicle is stopped.
 During start off, the electric
motor (traction motor) drives
the vehicle.
 During normal driving, the
gasoline engine and electric
motor (traction motor) are
controlled effectively, and the
vehicle is driven with optimum
fuel efficiency. Also, when
necessary, the electric motor
(traction motor) operates as
an electrical generator to
charge the hybrid battery
(traction battery).

812-1. Plug-in hybrid system
2
Plug-in hybrid system
battery (traction battery) and EV
driving range (P.186, 199) is
being displayed on the multi-infor-
mation display, EV driving (driving
using only the electric motor) may
be canceled and both gasoline
engine and electric motor are used
depending on the situation (EV driv-
ing will be returned to automatically
after EV driving becomes possible
again).
EV driving may be canceled auto-
matically in the following circum-
stances
*1:
●When vehicle speed is more than
approximately 84 mph (135 km/h).
●When power is needed temporar-
ily, for example when the acceler-
ator pedal is depressed firmly or
when accelerating suddenly.
*2
●When the temperature of the
hybrid system is high.
The vehicle has been left in the
sun, driven on a hill, driven at high
speeds, etc.
●When the temperature of the
hybrid system is low.
●When the heater is switched on
when the outside temperature is
below about 14°F (-10°C).
●When the windshield defogger
switch is pressed. ( P.424)
●When the system determines that
the gasoline engine needs to be
started.
*1: The gasoline engine may also
operate in circumstances other
than those listed above, depend-
ing on conditions.
*2: When driving in AUTO EV/HV mode. Even in EV mode, the gas-
oline engine may start, depend-
ing on the condition of the hybrid
battery (traction battery).
■If “Engine Started to Protect
System EV driving unavailable”
is displayed on the multi-infor-
mation display
EV driving may be canceled in order
to protect the hybrid system, etc.
In this case, perform driving with the
gasoline engine until EV driving will
be returned to automatically.
■Conditions in which the gaso-
line engine may not stop
The gasoline engine starts and
stops automatically. However, it
may not stop automatically in the
following conditions
*:
●During gasoline engine warm-up
●During hybrid battery (traction bat-
tery) charging
●When the temperature of the
hybrid battery (traction battery) is
high or low
●When the windshield defogger
switch is pressed. ( P.424)
*: Depending on the circumstances,
the gasoline engine may also not
stop automatically in situations
other than those above.
■Sounds and vibrations specific
to a Plug-in Hybrid Electric
Vehicle
There may be no e ngine sound or
vibration even thoug h the vehicle is
able to move with the “READY” indi-
cator is illuminated. For safety,
apply the parking brake and make
sure to shift the shift lever to P when
parked.
The following sounds or vibrations
may occur when the hybrid system
is operating and are not a malfunc-
tion.
●Motor sounds may be heard from
the engine compartment.
●Sounds may be heard from the
hybrid battery (traction battery)
when the hybrid sy stem starts or
stops.

822-1. Plug-in hybrid system
●Relay operating sounds such as a
snap or soft clank will be emitted
from the hybrid battery (traction
battery), under the rear seats or
under the floor, when the hybrid
system is started or stopped.
●Sounds from the hybrid system
may be heard when the back door
is open.
●Sounds may be heard from the
transmission when the gasoline
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard
when accelerating sharply.
●Sounds may be heard due to
regenerative braking when the
brake pedal is dep ressed or as
the accelerator pedal is released.
●Vibration may be felt when the
gasoline engine starts or stops.
●Cooling fan sounds may be heard
from the air intake vent under the
rear seat. ( P.89)
●Sounds may be heard from near
the hybrid battery (traction battery)
in accordance with the operation
of the air conditioning system or
battery cooler. ( P.114)
■Maintenance, repair, recycling,
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling
and disposal. Do not dispose of the
vehicle yourself.
In order to make EV mode or
AUTO EV/HV mode available,
charge the hybrid battery (trac-
tion battery) from an external
power source before using the
vehicle.
Even if charging t he hybrid battery
(traction battery) has not been com- pleted, the vehicle can be driven.
However, if there is not enough
charge remaining, it is possible that
the vehicle cannot be driven in EV
mode or AUTO EV/HV mode or the
EV driving ra
nge will become
shorter.
■Refilling fuel
Plug-in Hybrid Electric Vehicles can
be driven using electricity charged
from an external power source.
However, as the ga soline engine is
used depending on the situation
(  P.80) even if in EV mode or
AUTO EV/HV mode, and the gaso-
line engine is provided on board as
a power source for driving in HV
mode, it is needed to refueling the
vehicle.
Check the fuel a mount and refill
immediately when the fuel level
becomes low. ( P.332)
■If the vehicle is not used for a
long time
●The 12-volt battery may dis-
charge. In this e vent, charge the
12-volt battery. ( P.569)
In order to prevent the hybrid bat-
tery (traction batt ery) from becom-
ing extremely low in charge,
charge the hybrid battery (traction
battery) from external power
source or start th e hybrid system
Charging (P.97)

832-1. Plug-in hybrid system
2
Plug-in hybrid system
at least once every 2 or 3 months,
and turn the power switch off after
the gasoline engine has stopped
automatically. (If the gasoline
engine does not start up even
after approximately 10 seconds
have passed since the “READY”
indicator came on, the power
switch can be turned to off without
any further action.)
When the 12-volt battery is dis-
charged, refer to P.569, “If the 12-
volt battery is discharged” and
perform the corr ection procedure.
●When the vehicle is left with the
AC charging cable connected, the
electricity consumption amount of
the 12-volt battery increases due
to controls, such as the system
checking, operating. When the AC
charging cable is not needed,
remove it from the vehicle.
When driving with the gasoline
engine stopped, a sound, which
changes in accordance with the
driving speed, will be played in
order to warn people nearby of
the vehicle’s approach. The
sound will stop when the vehicle
speed exceeds approximately
22 mph (35 km/h).
■Acoustic Vehicle Alerting Sys-
tem
In the following cases, the Acoustic
Vehicle Alerting Sy stem may be dif-
ficult for surrounding people to hear.
●In very noisy areas
●In the wind or the rain
Also, as the Acoustic Vehicle Alert-
ing System is installed on the front
of the vehicle, it may be more diffi-
cult to hear from the rear of the vehi- cle compared to the front.
■When “Acoustic V
ehicle Alert-
ing System Malfunction Visit
your Dealer” is displayed on the
multi-information display
The Acoustic Vehicle Alerting Sys-
tem may be malf unctioning. Have
the vehicle inspected by your
Toyota dealer immediately.
*: This function can only be used in
the mainland U.S.A. It cannot be
used in other states and territo-
ries, including Alaska and Hawaii.
This system operates based on
the driving situation and traffic
information to enhance fuel
economy.
For details about Predictive effi-
cient drive, refer to “MULTIME-
DIA OWNER’S MANUAL”.
■Predictive deceleration sup-
port
 When the vehicle approaches
to predictive deceleration sup-
port points registered in the
navigation system, the refer-
ence operation range ( ) of
the ECO Accelerator Guid-
ance ( P.187) on the multi-
information display will be
turned off to encourage the
driver to reduce excessive
acceleration.
With 7-in display:
Acoustic Vehicle Alerting
System
Predictive efficient drive
(if equipped)*
A