TOYOTA YARIS CROSS 2021 Owners Manual

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YARIS CROSS Owner's Manual_Europe_M52K60_en
7
When trouble arises
When trouble arises
7-1. Essential information
Emergency flashers .......... 430
If your vehicle has to be
stopped in an emergency 430
If the vehicle is submerged or
water on the road is rising
....................................... 431
7-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed .............................. 433
If you think something is wrong
....................................... 437
If a warning light turns on or a
warning buzzer sounds... 439
If a warning message is dis-
played ............................. 449
If you have a flat tire (vehicles
with an emergency tire punc-
ture repair kit) ................. 452
If you have a flat tire (vehicles
with a spare tire) ............. 463
If the hybrid system will not
start ................................ 472
If you lose your keys ......... 473
If the electronic key does not
operate properly (vehicles
with a smart entry & start sys-
tem) ................................ 474
If the 12-volt battery is dis-
charged .......................... 476
If your vehicle overheats... 481
If the vehicle becomes stuck
....................................... 484

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7-1. Essential information
7-1.Esse ntial informa tion
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch once
again.
■Emergency flashers
●If the emergency flashers are used for a long time while the hybrid system is
not operating (while the “READY” indi- cator is not illuminated), the 12-volt battery may discharge.
●If any of the SRS airbags deploy (inflate) or in the event of a strong rear
impact, the emergency flashers will turn on automatically. The emergency flashers will turn off
automatically after operating for approximately 20 minutes. To manu-ally turn the emergency flashers off,
press the switch twice. (The emergency flashers may not turn on automatically depending on the
force of the impact and conditions of the collision.)
1 Steadily step on the brake pedal
with both feet and firmly depress
it.
Do not pump the brake pedal repeat- edly as this will increase the effort required to slow the vehicle.
2 Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be shifted
to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as possi-
ble.
4 Perform the following proce-
dure to stop the hybrid system:
Vehicles without a smart entry &
start system
Turn the power switch to ACC.
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped on the road due to a
breakdown, etc.
Operating instructions
If your vehicle has to be
stopped in an emer-
gency
Only in an emergency, such as
if it becomes impossible to
stop the vehicle in the normal
way, stop the vehicle using the
following procedure:
Stopping the vehicle

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7-1. Essential information
When trouble arises
Vehicles with a smart entry &
start system
Press and hold the power switch for 2
consecutive seconds or more, or press
it briefly 3 times or more in succession.
5 Stop the vehicle in a safe place
by the road.
 If the door can be opened, open
the door and exit the vehicle.
 If the door can not be opened,
open the window using the
power window switch and ensure
an escape route.
 If the window can be opened,
exit the vehicle through the win-
dow.
 If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle and then open the door
after waiting for the rising water
to enter the vehicle, and exit the
vehicle. When the outside water
level exceeds half the height of
the door, the door cannot be
WARNING
■If the hybrid system has to be turned off while driving
●Power assist for the steering wheel
will be lost, making the steering wheel heavier to turn. Decelerate as much as possible before turning
off the hybrid system.
●Vehicles without a smart entry &
start system: Never attempt to remove the key, as doing so will lock the steering wheel.
If the vehicle is sub-
merged or water on the
road is rising
This vehicle is not designed to
be able to drive on roads that
are deeply flooded with water.
Do not drive on roads where
the roads may be submerged
or the water may be rising. It is
dangerous to remain in the
vehicle, if it anticipated that the
vehicle will be flooded or set a
drift. Remain calm and follow
the following.

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7-1. Essential information
opened from the inside due to
water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine and motor stop, and the vehicle may not
be able to get moving.
■Using an emergency escape ham-
mer*
Laminated glass is used in the wind- shield on this vehicle.Laminated glass cannot be shattered
with an emergency hammer*. Tempered glass is used in the windows on this vehicle.*: Contact any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer, or aftermarket acces-
sory manufacturer for further informa-
tion about an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the roads may be submerged or the water
may be rising. Otherwise the vehicle may be damaged and cannot move, as well as become flooded and set a
drift, which may lead to death.

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YARIS CROSS Owner's Manual_Europe_M52K60_en
7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
 The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
 From the front
2WD models
Release the parking brake.
Turn automatic mode off. ( P.201)
AWD models
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truckWARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.

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7-2. Steps to take in an emergency
WARNING
■When towing the vehicle
2WD models
Be sure to transport the vehicle with
the front wheels raised or with all four
wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain
and related parts may be damaged or
electricity generated by the operation
of the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
AWD models
Be sure to transport the vehicle with
all four wheels raised off the ground. If
the vehicle is towed with the tires con-
tacting the ground, the drivetrain or
related parts may be damaged, the
vehicle may fly off the truck, or elec-
tricity generated by the operation of
the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift
type truck
●Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-
ing at the opposite end of the raised vehicle. Without adequate clear-ance, the vehicle could be dam-
aged while being towed.

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7-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( P. 4 5 3 ,
464)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag between the screwdriver and the vehi-cle body as shown in the illustration.
Typ e A
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
Using a flatbed truck
Emergency towing
Emergency towing proce-
dure

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7-2. Steps to take in an emergency
Type B
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
Type A
Type B
4 Tighten down the towing eyelet
securely using a wheel nut
wrench*1, 2 or hard metal bar.
*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
Typ e A
Typ e B
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.201)
When the shift lever cannot be shifted:
 P. 1 9 8
■While towing
If the hybrid system is off, the power assist for the brakes and steering will
not function, making steering and brak-

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YARIS CROSS Owner's Manual_Europe_M52K60_en
7-2. Steps to take in an emergency
When trouble arises
ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage compartment. ( P.464)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
 Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 Engine coolant temperature
gauge needle continually points
higher than normal.
 Changes in exhaust sound
 Excessive tire squeal when cor-
nering
 Strange noises related to the
suspension system
 Pinging or other noises related to
the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
WARNING
Observe the following precautions. Failure to do so may result in death or serious injury.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc. which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro-ken debris may hit people, and
cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steer- ing wheel is locked and cannot be operated.
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.If not securely installed, towing eye-
lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the
suspension components.
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms

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7-2. Steps to take in an emergency
Vehicle pulls heavily to one side
when braking
 Vehicle pulls heavily to one side
when driving on a level road
 Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor