instrument cluster VOLKSWAGEN E-GOLF 2019 Owner's Guide

should always be replaced by a qualified technician, since the vehicle's onboard electrical system management has to be reset after replacing the battery. Only a qualified service facility is able to perform this necessary adjustment. Therefore, Volkswagen recommends to always have the 12 volt vehicle battery replaced by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Only use maintenance-free vehicle batteries meeting standards TL 825 06 and VW 7 50 73. These standards must date from July 2012 or later.
Disconnecting the 12 Volt vehicle battery
If the battery must be disconnected from the vehicle's electrical system, note the following:
x Switch off all electrical systems and devices and the ignition.
x Unlock the vehicle before disconnecting the battery; otherwise the alarm system will go off.
x First disconnect the negative cable (-) and then the positive cable (+) ⇒ .
Connecting the 12 volt vehicle battery
x Prior to reconnecting the battery, switch off all electrical systems and devices and the ignition.
x Connect the positive cable (+) first and then the negative cable (-) ⇒ .
After the battery is connected and the ignition is switched on, different indicator lights may light up. They should go out after you drive a short distance at 10–12 mph (15–20 km/h). If the indicator lights do not go out, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility and have the vehicle checked.
If the battery was disconnected for a long time, the next scheduled service may not be correctly calcu-
lated and displayed ⇒  Instrument cluster. The maximum permissible service and maintenance inter-
vals are shown in the ⇒ Booklet Warranty and Maintenance.
Vehicles with Keyless Access
If the ignition will not start after reconnecting the vehicle battery, lock the vehicle from the outside and
unlock it again ⇒  Unlocking or locking the vehicle with Keyless Access. Then try to start the ignition again. If the ignition cannot be switched on, contact an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop for assistance.
Automatic electrical load deactivation
If the vehicle battery drain is high, the intelligent onboard electrical system management automatically takes steps to help prevent battery drain.
x The idle speed is increased so that the alternator provides more power.
x The power to devices that consume a lot of electricity is cut back or switched off completely.
The onboard electrical system management cannot always keep the battery from being drained. For example, the battery will drain if the electric motor is not activated, but the ignition is switched on or the parking lights are left on for a long time when parked.
What drains the vehicle battery?
x Long periods when the electric motor is not activated, especially when the ignition is on.
x Using electrical systems or devices when the electric motor is switched off.
x Leaving the vehicle unlocked for several days when not in use.
x The selector lever is left for a long period of time in any position other than Park (P) when the
ignition is switched off ⇒  Selector lever.

Component protection is a protective feature that helps to:
x Prevent any factory-installed parts from functioning fully if they are installed into other vehicles (for example, after theft),
x Prevent full function of components outside of the vehicle,
x Allow legitimate installation or exchange of parts and control units by a professional should they require service.

Where What appears Possible solution
The instrument
cluster display
SAFE CP See an authorized
Volkswagen dealer or an
authorized Volkswagen Ser-
vice Facility for assistance.
Radio or naviga-
tion system dis-
play
Component theft
protection: the
Infotainment sys-
tem is not fully
available at pre-
sent. Please
switch on the ig-
nition.
Switch on the ignition.
If this does not deactivate
component protection, see
an authorized Volkswagen
dealer or an authorized
Volkswagen Service Facility
for assistance.

Volkswagen service information

WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Whenever stalled or stopped for repair, move the vehicle a safe distance off the road, turn on the emergency flashers, stop the electric motor, and use other warning devices to warn approaching traffic.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Tow-starting

WARNING
If the vehicle is towed even though the text message Towing damages electrical sys-tem. See owner's man.! appears in the instrument cluster, vibrations can occur in the electric drive and the front wheels can lock, especially on ice or wet roads. Locking front wheels can impair the steering functions and cause accidents and serious injuries.
x If the message Towing damages electrical system. See owner's man.! appears in the instrument cluster, only tow the vehicle in emergency situations at walking speed and for a maximum of 330 ft. (100 m).
NOTICE
If the vehicle is towed even though the text message Towing damages electrical system. See owner's man.! appears in the instrument cluster and walking speed is exceeded or it is towed further than 330 ft. (100 m), serious damage can be done to the to the electric drive.
A vehicle can be towed only if the electronic parking brake is switched off and the electronic steering column lock is released. In case of a power loss or malfunctions of the electrical system, the electric motor may have to be jump-started in order to release the electronic steering column lock and the electronic parking brake.
Installing the front towing eye

Fig. 184 In the right front bumper: Removing the cover.