air VOLKSWAGEN GOLF MK6 2012 Owners Manual

Warranty
Owner's information
Dear
This supplement contains the limited
whichever occurs first and powertrain whicheve r occurs first. Your vehicle has a warranty corrosion perforation for a period of 12 years irrespective of mileage.
in addition, your vehic le is covered by Emissions
Limited Warranties mandated by Federa l
Vermont , Washington and
the of Massachusetts and Penn­
sylvania and have purch ased a
for vehicles
equipped to meet California's Partial
information labe l cated under the hood. Therefore , the owner of a
Vo lkswagen model equipped to meet California's
consu lt these warranties whenever a repair
to your emission control system is required to de­
term ine whether it is covered by warranty . Your
2
to your Volkswagen is important
to us. Any questions concerning warranty cover ­
age should be directed to:
Volkswagen Group of America, Customer Hamlin Road Auburn
you have a concern or you are not satisfied with
the serv ice that you receive from your dealer, we sugg est that you discuss it with the Serv ice Man­
ager at your dea le rship. it is not reso lved throug h
your dealership , you may
wagen Customer Center.
the event that you r authorized Volkswagen er or Volkswagen Customer Representative
h as been unable to address the conce rn to your satisfaction, you may take adva ntage of BBB AU­a program administered through the of Better Business Bureaus. The BBB AU­
Traffic & Motor Vehicle Safety Act of 1966" requires manufacturers to be in a position to
contact
you change your address or
buy a used Volkswagen model, complete one of the postcards in the middle of the warranty and
maintenance booklet. You need not use the card if
you purchased your Volkswagen throug h an
authorized Volkswagen dealer.

requires us to provide you with the
Cali fornia, new motor vehicles mu st be designed, built and ped to meet the
trol system on your vehicle for the periods of time
listed below provided there has been no abuse ,
ne glect or improper maint en anc e of yo
ur vehic le.
Your emissio n control system may includ e parts
jection syste m , th e ignit ion system, catalytic verte r, and engine computer. Al so in cluded may be
hoses , belts, con nectors and other
repair your vehicle at no cos t to you including
diagnosis , p arts and labor .
Manufacturer's warranty coverage:
For 3 years or miles, whichever occurs first.
necessary repairs and adjustments be made
b y Volkswagen to ensure that your passes
the inspection . Thi s is your Em ission Control
any emission -re lated part on your vehicle is be repai red or re placed by
Volkswagen . Th is is you r short-t erm Emission trol WARRA NTY.
For 7 years or miles, whichever occurs first
paired or rep laced by Vo lkswagen. This is your long-t erm Emi ssion Contro l
miles, whichever
req uire ments , a s identified on the
Vehic le Em ission Control Information Labe l located
under the hood. For these vehicles ,
if your wagen model fai ls a
WARRANTY and RANTY.
warranty responsibilities:
As the vehicle owner, you are res ponsible for th e
performance of th e req uired maintenan ce listed in your rece ipts covering
maintenance on your vehic le, but Volkswage n not deny warranty fo r the lack of receipts or
for your failure to ensure the performance of scheduled ma intenan ce.
sonable amount of time , n ot to exceed days.
As the vehicle owner, you shou ld also
be aware
th at Volkswage n may deny you warranty cove rage
if your vehi cle or a part has due to abuse,
negle ct, imp rope r maintena nce or unapproved
modificat io ns.
yo u have any question s regardi ng your warran ty
righ ts and responsibilities, you should cont act:
Volkswagen Group of America,
Tel. : 1
Box

an operating unit of Group of America, warrants to the
that every
was designed, form with requiremen ts of the
is free from defects in and to to conform with
ARB requirements,
cause the dicator to for 3 yea rs or whichever occurs first.
A wa rran ted part is any part or motor in a warranty re-
4 California Emissions Warranties
pair, which affects any emission from a
mo tor or engine which is subject to nia emission standards.
Th e
of under this warranty
is however , to the wi thin this
period a defect in or workmanship causes
the to confo rm with tions and the in the United its territories , the make
repairs as may be required by these
Limited Warranty.

For 7 years
em issio n s co ntrol syste m part s a re
cover ed fo r 7 ye ars or
cu rs fir st:
X and Exhaust)
Camshaft adjuster control housing
converter in-eluding
(Main and addi-
tional)
EGR
and Throttle
manifold X
X X Lamp)(*)
Tran s
mission control mod-X
Battery Energy
Adjuster
*)
Air
Module{ *)
Exhaust Manifold
3.6L and
X X
X
X
X X
X X
X
X
X X X
X
X X
X
X X X
X X
X X
X
X
X X
X X
X
X
X X X X
X X X X
X
X X
Hybrid
X
X
X
X
X
X
X
X
X
Emis sions

Tank X
High-Voltage Battery X
High-Voltage
(Malfunction X
Power Electronics (inverter and converter) X
Supercharger X
Transmission
X
covered by the Emissions Warranty
fo r 8 yea rs or
intervals .
in the United States , in­its ter rit ories , perfor m free of ch arge
any repai rs necessary for the vehicle to pass the
s mo g test.
Afte r the 3 year
I
due to a defect in a part which is warranted fo r 7
years I diagnosis, parts, and
For 15 years or whichever oc­curs first
Some Volkswagen models may be Parti al Zero Emission Ve­) requi reme nts , as identified on the Emi ssion Contro l located
under the hood . For these
be repaired or by Volkswagen
for 15 years or whicheve r occu rs
first , from the time of purchaser or origi nal Th is
represents you r Emission System PER­
FORMANCE
Performance Warranty
you are requi red
by to repa ir the to avoid imposition of a
the right to use your
may be presented to any auth orized Volkswagen
Emissions Warra nti es
w ithin a reasonable
t ime , not to exceed thirty (30) days , fr om th e time
at
which y our is presen ted for repair or within any time period specified by state or whiche ver is shorter , e xcep t when a
you be notified in writ ing of the reasons
for reject ing the

Under certain circumstances , your to structions for Maintenance with the
may require you to furnish proof of w ith those maintenance tions which has reason to were not performed and which be the cause of the Check inspection
tenance or repair of the
or workmanship , or not
part,
and you are not to offer information that the
part is either not defective or to the
not deny a to:
warranty work o r service
work performed in an emergency to rectify an
unsafe condition
vided you have taken steps in a manner to
put the back into a conforming condition, or
the use of an uncertified part or to ance with the instructions for proper maintenance
and use, which is not to the Check
inspection
to th e pu rchase r or and any subsequent purchaser or see or, if the in service as a
" demons trator" or "company " car prior to on the date it is first in service .
Proper m aintenance and use
for proper maintenance are contained
in the mainte nance section of this Time
and at wh ich maintenance is to
be performed, may vary fro m to
recommends you keep a record of
at the approximate
time or
and that you provide these records
to the new owne r whenever you
to maintain your struction for prope r maintenance may cause the to exceed of warranty coverage.
However,
for proper use of the
Use of Genuine
recommends that Genuine
of emissio n parts which
are not parts in emission performance and
ranties for of such pa rts and damage to
Maintenance and repairs perform ed by indep endent service shops
Without
ment of emission components performed
by any automotive service
to perform such services. However,
t he cost of such services is not covered by these
warranties except in emergencies. the ent service fect. you may and have the defect corrected
free of charge. for any exp enses w hich you have incurred at th e indep endent servic e "Emergency Repairs" for
further
Emiss io ns S ys te m D efect Warran ties

Parts not scheduled for inspection or replacement
Any part, which is not scheduled for inspection or
replacement at maintenance intervals specified in the Maintenance booklet, is covered
by this warranty for the
uled maintenance is covered for the duration of these warranties.
A part
in accordance with Volkswagen 's
instructions or required scheduled maintenance is
warranted until the next scheduled replacement
terval for the duration of these warranties.
Damage to non-warranty parts
your model is within the United Emissions Warranties , Canadian can submit a warranty claim. Proof of ed residence is required . the Canad ian
dealer cannot submit your warranty claim, you may
be asked to pay for the repair .
your return to
the United please present the invoice to your United
stances to tow or drive your model the
nearest authorized Volkswagen dealer. The
dealer
had comp leted the repair(s ). Reimbursemen t
dealer:
A sta temen t explaining the circumsta nces that
prevented you from gettin g to an authorized
Paid receipt(s),
Repair order(s) , and
Part(s) removed from your model
Damage caused by tampering, use of improper fuel, abuse, and improper maintenance
Th ese limited warranties do not cover any damage
to the vehicle caused by tampering with emiss ion controls , use of conta ining lead, or fuel not
meet ing the specifications set forth in the Owner's
Manua l, and abuse , neglect or improper
warranties
Any warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the stated period of these written warranties.
and consequential damages
These limited warranties do not cover any denta l or consequential damages, including but not
states do not
Notice

Consumer Protection
your aut ho rized Volkswagen dealer or gen Customer Represen tative has been
wagen offers additio na l assis ta nce th rough BBB a dispute resolution program adminis­
t ered by the Counc il of Better Business Bureaus.
The BBB
program is free of cha rge to
yo u but there are some vehicle age and mileage
so please BBB f o r
more
1
BBB please be prepa red to
p ro vide the inform atio n:
Your name and address
The Vehicle
The make, model, and model year of your
The date and current mileage of you r
veh ic le
A description of the concern with your
Th e BBB prog ram consists of two
parts: mediation and arbitration. Mediation means
that BBB staff
acce ptabl e re sol ution.
bitration hea ring.
Arbitratio n is a pr ocess
by which an impartial son makes a decision on you r claim. The arbitra­
tors are not connecte d wit h the automobile industry
and serve on a volun tary basis .
may attend
the hearing in perso n, be represented by an ney, bring witnesses, and give supporting of appearing in per son, you may quest a wri tten or even a teleph one arbit ration heari ng. Th e BBB mak e every effort to obtain
a final resol ution of your within 5 busi ness days of the hear ing (th at is, wit hin days of w hen your claim was unless state or Federal law
provides otherwise. then have the opportunity
to accept or reject the decision.
you accept the decision, the manufact ure r be required to its within the timeframe specified by
the arb itra to r.
al law, and the manufacturer not be required to
com ply with any part of the decision. State-Specific Warranty Enforcement Laws
Each sta te has enacted warranty enforcement
l aws (commo nly referred to as "lemon that
permit owners to obtain a replacement vehicle or a
refund of the purchase price under certain circum­
stances. Although the provisions of these laws
vary fr om state to state, their intent is to provide
owners wit h certain rights if they experience signifi­
ca nt service-relate d difficult ies with their new
To the extent
Volks- wage
n the opportunity to make any needed repairs
before the owner pursues other remed ies provided
by that state's
law (in req uired by state quests that the owner provide the written notifica­
tion) . Th e ow ner should send written notificat ion to:
Volkswagen Group of America, Customer CARE Hamlin Road Auburn Ml 4B326
Telephon e: 1 B22-B9B7
Consumer Protection

remedies. Please refer to the BBB
Volkswagen participates in BBB a
mediation/arbit ration program administered by the
Council
of Better Business Bureaus Wilson
Boulevard,
you have a problem arising under any Volkswa­gen written warranty , we request that you bring it
Volkswagen's attention. we are unable to resolve
it, you may a claim with BBB Claims must be with BBB within
six (6) months after the expiration of the warranty .
To file a claim with BBB
1
you have to provide your name and address , the
brand name and Vehicle
you are seeki ng.
BBB
staff may try to help reso lve your
d ispu te through mediation. mediation is not suc­
cessful , or if you do not wish to participate in medi­
ation , claims within the program's jurisdiction may
be presented to
an arbitrator at an informa l hear­
ing. The arbitrator's decision should ordinarily be
issued within
days from the time your complaint
is filed ; the re may be a delay of 7 days if you did
not first contact Volkswagen about your problem ,
or a delay of up to days if the arbitrator requests
an inspection /r eport by an impartial technical ex­
pert
or further investigation and report by BBB AU­
are requi red to use BBB
before pursu­
ing rights and remedies under any other state or Federal law.
California Emissions Warranties Californ
ia
1793.22(b ) creates a pre­
sumption that Volkswagen has had a reasonable
number
of attempts to conform the vehicle to its
applicable express warranties if, w ithin 18 months
from delivery to the buyer or
The same nonconformity (a failure to con form
to the written warranty that substantially impairs
the use, value . or safety
of the vehicle) results in a
condition that is to cause death or serious
bodily injury if the vehicle is driven AND the non­
conformity has been subject to repair two
or more
times by Volkswagen or its agents AND the buyer
or lesse e ha s dire ctly notified Volkswagen of the
need for the repair of the nonconformity;
The same nonconform ity has been subject to
repair 4 or more times by Volkswagen or its agents
AND the buyer has notified Volkswagen of the
need for the repair of the nonconformity ;
BE
Volkswagen Group of Ame ri ca,
repairs , re imbu rsement for money paid
to repair a veh icle or other expenses incurred as a
result of a vehicle nonconformity , repurchase or re­
placement of your vehicle , and compensation for
damages and remedies available under Volkswa -
gen's written warranty or applicable law.

steps extent:
basic safety instructions =>page 8.
Use data media suit able for Media mode =>page driving can distract the driver from traffic situations.
cles).
Setting the too high can damage
hearing . This can sure of the ears to
Sudden may occur when the audio source is changed or connected.
Please lower the volume before changing or connecting to an audio source .
Driving recommendations and traffic signs in the navigation system may differ from th e actual traffic situation.
and displays.
adjust your speed and driving style to road, traffic, weather, and visibility conditions.
data media tract the driver from traffic and to
Connecting cables of devices may obstruct the drive r.
Unmounted or improperly mounted external
devi ces can be thrown through the
on the stee ring wheel, strument panel , seat backs or between these
areas and the occupants. External devices
can cause serious injury in the event of an
acciden t, if th e airbag s
The center armrest can interfere with the e r' s elbow movement and thus cause
Always keep the armrest while driving.
can be caused by laser beam s if the housing of the CD is open ed .